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Workflow Automation Market by Process (Automated Solution, Decision Support & Management Solution, and Interaction Solution), Operations, Deployment (Cloud, and On-Premise), Organization Size, Offering, Industry, and Geography - Global Forecast to 2023

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Date: 21-Sep-2017
No. of pages: 169
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“Workflow automation market to exhibit significant growth between 2017 and 2023”

The workflow automation market is expected to reach USD 18.45 billion by 2023, at a CAGR of 23.56% between 2017 and 2023. Major factors that have propelled the market growth are ease in process with the installation of workflow automation tools, convergence of workflow automation with traditional business processes, focus on streamlining business processes, and cost efficiency through workflow automation. The major restraint of the workflow automation market is data insecurity, which is hindering the implementation of workflow automation in the financial sector.

“Workflow automated solution market to grow at the highest rate between 2017 and 2023”

On the basis of process, the automated solution market for workflow automation is expected to grow at the highest CAGR between 2017 and 2023. Owing to the high degree of flexibility and scalability of the workflow automation solution, it has witnessed widespread deployment in business environments with a greater requirement for data processing and workflow management. The availability of automated solutions capable of large-scale deployment in data management systems is a major driver for the market.

“BFSI sector held the largest share of the overall workflow automation market in 2016”

The BFSI sector held the largest share of the workflow automation market among all industries in 2016.Automated solutions help the BFSI sector in improving the speed of data collection and also detect errors in time, thereby improving the overall effectiveness of various processes involved in the BFSI sector. There is an increasing adoption of mobile technologies in emerging markets such as India, China, and Indonesia, which has resulted in the development of low-cost elementary services in the BFSI sector using branchless banking aided by mobile payment technologies. The BFSI sector embracing technology innovation is expected to boost the workflow automation market.

“Workflow automation market in Asia Pacific to grow at the highest rate between 2017 and 2023”

The workflow automation market in Asia Pacific is expected to grow at the highest rate between 2017 and 2023.This is mainly attributed to the presence of outsourcing industries in countries such as India and China, which drives the adoption of workflow automation. Increased operational efficiency and lower cost, with reduction in full time employee (FTE), are the other benefits associated with workflow automation that drives the growth of the market in APAC.

Break-up of the profiles of primary participants for the report has been given below:


  • By Company Type: Tier 1 – 50%, Tier 2 – 30%, and Tier 3 – 20%

  • By Designation: C-Level Executives – 55%, Directors– 30%, and Others – 15%

  • By Region: North America –60%, Europe – 20%, APAC – 15%, and RoW – 5%


The key players in the market include IBM Corporation (US), Oracle Corporation (US), Pegasystems Inc. (US), Software AG (Germany), Xerox Corporation (US), Appian Corporation (US), Bizagi (UK), Ipsoft Inc. (US), Newgen Software Technologies Limited (India), and Nintex Global Limited (US).

Research Coverage:

The research report on the overall workflow automation market covers different segments: offering, process, operation, organization size, deployment, industry, and geography. The market has been segmented on the basis of operation into rule-based, knowledge-based, and robotic process automation-based. On the basis of process, the workflow automation market has been classified into automated solutions, decision support and management solutions, and interaction solutions. On the basis of organization size, the market breakdowns are large enterprises and SMEs. The deployment market has been segmented into on-premise and cloud. The report covers two types of workflow automation offerings: software and services. Furthermore, the workflow automation market has been segmented on the basis of industries into, banking, financial services & insurance, healthcare & pharmaceuticals, manufacturing & logistics, telecom & IT, retail & consumer goods, travel, hospitality & transportation, energy & utilities, and others. The report covers 4major geographical regions: North America, Europe, Asia Pacific (APAC), and Rest of the World (RoW).

Key Benefits of Buying the Report:


  • Illustrative segmentation, analysis, and forecast for the market based on offering, process, operation, organization size, deployment, industry, and geography have been conducted to give an overall view of the workflow automation market.

  • The major drivers, restraints, opportunities, and challenges for the workflow automation market have been detailed in this report.

  • The report includes a detailed competitive landscape, along with key players, in-depth analysis, and revenue of key players.

Workflow Automation Market by Process (Automated Solution, Decision Support & Management Solution, and Interaction Solution), Operations, Deployment (Cloud, and On-Premise), Organization Size, Offering, Industry, and Geography - Global Forecast to 2023

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Definition
1.3 Study Scope
1.3.1 Markets Covered
1.3.2 Years Considered for Study
1.4 Currency
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Key Industry Insights
2.1.2.3 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.1.1 Approach for Capturing Market Share By Bottom-Up Analysis (Demand Side)
2.2.2 Top-Down Approach
2.2.2.1 Approach for Capturing Market Share By Top-Down Analysis (Supply Side)
2.3 Market Breakdown and Data Triangulation
2.4 Assumptions

3 Executive Summary

4 Premium Insights
4.1 Workflow Automation Market
4.2 Workflow Automation Market, By Offering
4.3 Workflow Automation Market, By Process
4.4 Workflow Automation Market: Key Industries to Invest in Different Regions
4.5 Workflow Automation Market, By Industry and Region
4.6 Workflow Automation Market, By Region

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Ease in Business Processes With the Installation of Workflow Automation Tools
5.2.1.2 Convergence of Workflow Automation With Traditional Business Processes
5.2.1.3 Focus on Streamlining Business Processes
5.2.1.4 Cost Efficiency Through Workflow Automation
5.2.2 Restraints
5.2.2.1 Data Insecurity Hindering the Implementation of Workflow Automation in the Financial Sector
5.2.3 Opportunities
5.2.3.1 Integration of New Technologies With Workflow Automation
5.2.3.2 High Demand for Workflow Automation in the Logistics Industry
5.2.3.3 Expected Adoption of Workflow Automation in the Bpo Sector
5.2.3.4 Increased Focus on Digital Transformation Initiatives
5.2.4 Challenges
5.2.4.1 Lack of Awareness Regarding Workflow Automation
5.2.4.2 High Implementation Cost and Difficulty in Integrating New and Existing Systems Through Workflows

6 Industry Trends
6.1 Introduction
6.2 Types of Workflow Automation
6.2.1 Production Workflow Systems
6.2.2 Messaging-Based Workflow Systems
6.2.3 Web-Based Workflow Systems
6.2.4 Suite-Based Workflow Systems
6.3 Workflow Automation Architecture
6.4 Evolution of Cognitive Process With Business Workflow
6.5 Cognitive Process Within Workflow Automation
6.6 Applications of Cognitive Process and Artificial Intelligence in Workflow Automation
6.6.1 BFSI
6.6.1.1 Wealth Management
6.6.1.2 Fraud Detection
6.6.1.3 Automated Virtual Assistants
6.6.2 Healthcare
6.6.2.1 Health Assistance and Medical Management
6.6.2.2 Drug Development
6.6.3 Others (Law and Education)
6.7 Value Chain Analysis
6.7.1 Workflow Automation Software Providers
6.7.2 Workflow Automation Service Providers
6.7.3 Implementation
6.7.4 Industry Verticals

7 Workflow Automation Market, By Process
7.1 Introduction
7.2 Automated Solution
7.3 Decision Support and Management Solution
7.4 Interaction Solution

8 Workflow Automation Market, By Operation
8.1 Introduction
8.2 Rule Based
8.3 Knowledge Based
8.4 Robotic Process Automation Based

9 Workflow Automation Market, By Deployment
9.1 Introduction
9.2 On-Premise
9.3 Cloud-Based

10 Market Analysis, By Organization Size
10.1 Introduction
10.2 Large Enterprises
10.3 SMES

11 Workflow Automation Market, By Offering
11.1 Introduction
11.2 Software
11.2.1 Model-Based Application
11.2.2 Process-Based Application
11.3 Services
11.3.1 Consulting
11.3.2 Integration and Development
11.3.3 Training

12 Workflow Automation Market, By Industry
12.1 Introduction
12.2 Banking, Financial Services, & Insurance
12.3 Telecom & IT Industry
12.4 Travel, Hospitality, & Transportation Industry
12.5 Retail & Consumer Goods
12.6 Manufacturing & Logistics Industry
12.7 Healthcare & Pharmaceuticals
12.8 Energy & Utilities
12.9 Other Industries

13 Geographic Analysis
13.1 Introduction
13.2 North America
13.2.1 US
13.2.2 Canada
13.2.3 Mexico
13.3 Europe
13.3.1 Germany
13.3.2 UK
13.3.3 France
13.3.4 Italy
13.3.5 Rest of Europe
13.4 Asia Pacific
13.4.1 China
13.4.2 Japan
13.4.3 India
13.4.4 Rest of Asia Pacific
13.5 Rest of World
13.5.1 Middle East and Africa
13.5.2 South America

14 Competitive Landscape
14.1 Overview
14.2 Market Ranking Analysis of the Top Players of Workflow Automation Market
14.3 Competitive Situation and Trends
14.3.1 Battle for Market Share: Product Launches Was the Key Strategy Adopted Between 2015 and 2017
14.3.2 Product Launches
14.3.3 Agreements, Collaborations, and Partnerships
14.3.4 Acquisitions
14.3.5 Expansions

15 Company Profiles
(Overview, Strength of Product Portfolio, Business Strategy Excellence, Products Offering, and Recent Developments)*
15.1 Introduction
15.2 IBM Corporation
15.3 Oracle Corporation
15.4 Pegasystems Inc.
15.5 Software AG
15.6 Xerox Corporation
15.7 Appian
15.8 Bizagi
15.9 Ipsoft, Inc.
15.10 Newgen Software Technologies Limited
15.11 Nintex Global Limited
15.12 Key Innovators
15.12.1 Opentext Corp.
15.12.2 Tibco Software Inc.
15.12.3 Uipath SRL
15.12.4 Sourcecode Technology Holdings, Inc.
15.12.5 Thoughtonomy Ltd.

*Details on Overview, Strength of Product Portfolio, Business Strategy Excellence, Products Offering, and Recent Developments Might Not Be Captured in Case of Unlisted Companies.

16 Appendix
16.1 Insights of Industry Experts
16.2 Discussion Guide
16.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
16.4 Introducing RT: Real-Time Market Intelligence
16.5 Available Customizations
16.6 Related Reports
16.7 Author Details

List of Tables

Table 1 Workflow Automation Market, By Process, 2014–2023 (USD Million)
Table 2 Workflow Automation Market, By Operation, 2014–2023 (USD Million)
Table 3 Workflow Automation Market for Robotic Process Automation, By Region, 2014–2023 (USD Million)
Table 4 Workflow Automation Market, By Deployment, 2014–2023 (USD Million)
Table 5 Workflow Automation Market, By Organization Size, 2014–2023 (USD Million)
Table 6 Workflow Automation Market, By Offering, 2014–2023 (USD Million)
Table 7 Workflow Automation Market for Software, By Region, 2014–2023 (USD Million)
Table 8 Workflow Automation Market for Software, By Industry, 2014–2023 (USD Million)
Table 9 Workflow Automation Market for BFSI Based on Software, By Region, 2014–2023 (USD Million)
Table 10 Workflow Automation Market for Telecom and IT Based on Software, By Region, 2014–2023 (USD Million)
Table 11 Workflow Automation Market for Travel, Hospitality, and Transportation Based on Software, By Region, 2014–2023 (USD Million)
Table 12 Workflow Automation Market for Retail and Consumer Goods Based on Software, By Region, 2014–2023 (USD Million)
Table 13 Workflow Automation Market for Manufacturing and Logistics Based on Software, By Region, 2014–2023 (USD Million)
Table 14 Workflow Automation Market for Healthcare and Pharmaceuticals Based on Software, By Region, 2014–2023 (USD Million)
Table 15 Workflow Automation Market for Energy and Utilities Based on Software, By Region, 2014–2023 (USD Million)
Table 16 Workflow Automation Market for Others Based on Software, By Region, 2014–2023 (USD Million)
Table 17 Workflow Automation Market for Services, By Region, 2014–2023 (USD Million)
Table 18 Workflow Automation Market for Services, By Industry, 2014–2023 (USD Million)
Table 19 Workflow Automation Market for BFSI Based on Service, By Region, 2014–2023 (USD Million)
Table 20 Workflow Automation Market for Telecom and IT Based on Service, By Region, 2014–2023 (USD Million)
Table 21 Workflow Automation Market for Travel, Hospitality, and Transportation Based on Service, By Region, 2014–2023 (USD Million)
Table 22 Workflow Automation Market for Retail and Consumer Goods Based on Service, By Region, 2014–2023 (USD Million)
Table 23 Workflow Automation Market for Manufacturing and Logistics Based on Service, By Region, 2014–2023 (USD Million)
Table 24 Workflow Automation Market for Healthcare and Pharmaceuticals Based on Service, By Region, 2014–2023 (USD Million)
Table 25 Workflow Automation Market for Energy and Utilities Based on Service, By Region, 2014–2023 (USD Million)
Table 26 Workflow Automation Market for Other Industries Based on Service, By Region, 2014–2023 (USD Million)
Table 27 WFA Market, By Industry, 2014–2023 (USD Million)
Table 28 WFA Market for BFSI Industry, By Region, 2014–2023 (USD Million)
Table 29 WFA Market for BFSI Industry, By Offering, 2014–2023 (USD Million)
Table 30 WFA Market for BFSI Industry, By Process, 2014–2023 (USD Million)
Table 31 WFA Market for Telecom & IT Industry, By Region, 2014–2023 (USD Million)
Table 32 WFA Market for Telecom & IT Industry, By Offering, 2014–2023 (USD Million)
Table 33 WFA Market for Telecom & IT Industry, By Process, 2014–2023 (USD Million)
Table 34 WFA Market for Travel, Hospitality, & Transportation Industry, By Region, 2014–2023 (USD Million)
Table 35 WFA Market for Travel, Hospitality, & Transportation Industry, By Offering, 2014–2023 (USD Million)
Table 36 WFA Market for Travel, Hospitality, & Transportation Industry, By Process, 2014–2023 (USD Million)
Table 37 WFA Market for Retail & Consumer Goods Industry, By Region, 2014–2023 (USD Million)
Table 38 WFA Market for Retail & Consumer Goods Industry, By Offering, 2014–2023 (USD Million)
Table 39 WFA Market for Retail & Consumer Goods Industry, By Process, 2014–2023 (USD Million)
Table 40 WFA Market for Manufacturing & Logistics Industry, By Region, 2014–2023 (USD Million)
Table 41 WFA Market for Manufacturing & Logistics Industry, By Offering, 2014–2023 (USD Million)
Table 42 WFA Market for Manufacturing & Logistics Industry, By Process, 2014–2023 (USD Million)
Table 43 WFA Market for Healthcare & Pharmaceuticals Industry, By Region, 2014–2023 (USD Million)
Table 44 WFA Market for Healthcare & Pharmaceuticals Industry, By Offering, 2014–2023 (USD Million)
Table 45 WFA Market for Healthcare & Pharmaceuticals Industry, By Process, 2014–2023 (USD Million)
Table 46 WFA Market for Energy & Utilities Industry, By Region, 2014–2023 (USD Million)
Table 47 WFA Market for Energy & Utilities Industry, By Offering, 2014–2023 (USD Million)
Table 48 WFA Market for Energy & Utilities Industry, By Process, 2014–2023 (USD Million)
Table 49 WFA Market for Other Industries, By Region, 2014–2023 (USD Million)
Table 50 WFA Market for Other Industries, By Offering, 2014–2023 (USD Million)
Table 51 WFA Market for Other Industries, By Process, 2014–2023 (USD Million)
Table 52 Workflow Automation Market, By Region, 2014–2023 (USD Million)
Table 53 Workflow Automation Market in North America, By Industry, 2014–2023 (USD Million)
Table 54 Workflow Automation Market in North America, By Country, 2014–2023 (USD Million)
Table 55 Workflow Automation Market in Europe, By Industry, 2014–2023 (USD Million)
Table 56 Workflow Automation Market in Europe, By Country, 2014–2023 (USD Million)
Table 57 Workflow Automation Market in Asia Pacific, By Industry, 2014–2023 (USD Million)
Table 58 Workflow Automation Market in Asia Pacific, By Country, 2014–2023 (USD Million)
Table 59 Workflow Automation Market in RoW, By Industry, 2014–2023 (USD Million)
Table 60 Workflow Automation Market in RoW, By Region, 2014–2023 (USD Million)
Table 61 Ranking of Top 5 Players: Workflow Automation Market, 2016
Table 62 Product Launches, 2015–2017
Table 63 Agreements, Collaborations, and Partnerships, 2015–2017
Table 64 Acquisitions, 2015–2017
Table 65 Expansions, 2015–2017

List of Figures

Figure 1 Market Segmentation
Figure 2 Research Design
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Market Breakdown and Data Triangulation
Figure 6 Automated Solution Expected to Hold the Largest Size of Workflow Automation Process Market in 2017
Figure 7 Market for Robotic Process Automation (RPA)-Based Operation Expected to Grow at Highest CAGR During Forecast Period
Figure 8 On-Premise Deployment Expected to Hold Larger Market Size Between 2017 and 2023
Figure 9 Workflow Automation Market for SMES Expected to Grow at Higher CAGR During Forecast Period
Figure 10 Software Expected to Hold Larger Size of Workflow Automation Market By 2023
Figure 11 Workflow Automation Market for BFSI Industry Expected to Grow at Highest CAGR Between 2017 and 2023
Figure 12 North America Expected to Hold Largest Share of Workflow Automation Market in 2017
Figure 13 Attractive Opportunities in Workflow Automation Market Between 2017 and 2023
Figure 14 Market for Services Expected to Grow at Higher CAGR Between 2017 and 2023
Figure 15 Automated Solution Expected to Hold Largest Market Share in 2017
Figure 16 Telecom & IT Industry and China Expected to Hold Largest Share of APAC Workflow Automation Market in 2017
Figure 17 US Expected to Account for Largest Share of Workflow Automation Market in 2017
Figure 18 Drivers, Restraints, Opportunities, and Challenges in the Workflow Automation Market
Figure 19 Value Chain Analysis: Major Value Addition Done During the Implementation Phase
Figure 20 Automated Solution Expected to Hold Largest Size of Workflow Automation Market By 2023
Figure 21 Rule-Based Operation Expected to Hold Largest Size of Workflow Automation Market By 2023
Figure 22 On-Premise to Hold Larger Size of Workflow Automation Market By 2023
Figure 23 Large Enterprises to Hold Larger Size of Workflow Automation Market By 2023
Figure 24 Workflow Automation Market for Services to Grow at Higher CAGR Between 2017 and 2023
Figure 25 APAC to Lead Workflow Automation Market for Retail and Consumer Goods Based on Software Between 2017 and 2023
Figure 26 Workflow Automation Market for Telecom and IT Based on Service in APAC to Grow at Highest CAGR Between 2017 and 2023
Figure 27 North America to Hold Largest Size of Workflow Automation Market for Other Industries Based on Service Between 2017 and 2023
Figure 28 BFSI Sector Expected to Hold the Largest Size of the Workflow Automation Market By 2023
Figure 29 Automated Solution Expected to Hold the Largest Size of the Workflow Automation Market in the BFSI Industry By 2023
Figure 30 Europe Expected to Hold the Largest Market Size of the Workflow Automation in Travel, Hospitality, & Transportation Industry By 2023
Figure 31 Software Expected to Hold the Largest Market Size of the Workflow Automation in Manufacturing & Logistics Industry By 2023
Figure 32 Workflow Automation Market for the Energy & Utilities Industry in Asia Pacific Expected to Hold the Largest Size By 2023
Figure 33 Workflow Automation Market in India to Grow at the Highest Rate During the Forecast Period
Figure 34 Snapshot of the Workflow Automation Market in North America
Figure 35 Snapshot of Workflow Automation Market in Europe
Figure 36 Germany Likely to Dominate the Workflow Automation Market in Europe During the Forecast Period
Figure 37 Snapshot of the Workflow Automation Market in Asia Pacific
Figure 38 Workflow Automation Market in the Middle East and Africa to Hold A Higher Share in RoW During the Forecast Period
Figure 39 Product Launches Was the Key Growth Strategy Adopted By the Companies Between 2015 and 2017
Figure 40 Market Evolution Framework: Product Launches Fuelled the Growth of the Workflow Automation Market
Figure 41 IBM Corporation: Company Snapshot
Figure 42 Oracle Corporation: Company Snapshot
Figure 43 Pegasystems Inc.: Company Snapshot
Figure 44 Software AG: Company Snapshot
Figure 45 Xerox Corporation: Company Snapshot

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