CRM & Customer Service Market Research Reports

The CRM applications market has witnessed a healthy growth over the years, across the globe. With the advancement in the technologies, the CRM applications market has also experienced a positive growth. The market continues to grow rapidly in the coming years. It is expected that the market will witness double digit growth in near future. In spite of its matured market, CRM applications provide a vibrant market opportunity. As a market, CRM applications continue to grow. With technology advancement, such as social networking and socialytics, present CRM applications are enabling companies to offer next level in intimacy and insight. The CRM application market generates revenue from license and maintenance fees, software-as-a-service and other subscriptions. Software as a Service (SaaS) further continues to drive the market in the coming years. Rising popularity of social networking and social software also would likely to drive the market. The market segmented in to four segments such ...
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The CRM applications market has witnessed a healthy growth over the years, across the globe. With the advancement in the technologies, the CRM applications market has also experienced a positive growth. The market continues to grow rapidly in the coming years. It is expected that the market will witness double digit growth in near future. In spite of its matured market, CRM applications provide a vibrant market opportunity. As a market, CRM applications continue to grow. With technology advancement, such as social networking and socialytics, present CRM applications are enabling companies to offer next level in intimacy and insight. The CRM application market generates revenue from license and maintenance fees, software-as-a-service and other subscriptions. Software as a Service (SaaS) further continues to drive the market in the coming years. Rising popularity of social networking and social software also would likely to drive the market. The market segmented in to four segments such as customer service, marketing applications, sales applications, and contact center. Within these market segments, customer service, marketing applications, sales applications segments are predicted to grow with double digit growth in the next few years. While, contact center will be the fastest growing segment in the coming years. By geographic, United Kingdom, Germany, and France will witness strong growth for customer service segment, while Australia, Brazil, Canada, China, India, and Russia markets likely to grow for marketing applications segment. Sales applications segment will also witness strong growth in Australia, Canada, China, India, and Russia. For overall CRM applications market, Americas and Europe regions likely to dominate market with largest market share. SAP, Oracle, Salesforce.com, Microsoft, Amdocs, and others are the big companies in the world for CRM applications market.

The CRM applications market research aims at providing a complete account of the above mentioned sectors. It also provides detailed information on industry size and in-depth view of geographic segments like the Americas, and the EMEA and APAC regions. The market research makes a careful study of all the past reports and makes estimates based on them.

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