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2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

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Date: 06-Nov-2023
No. of pages: 104

This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).

This report provides detailed historical analysis of global market for Contact Center from 2017-2022, and provides extensive market forecasts from 2023-2031 by region/country and subsectors. It covers the sales/revenue/value, gross margin, historical growth and future perspectives in the Contact Center market.

The research methodology used to estimate and forecast this market begins by capturing the revenues of the key players and their shares in the market. Various secondary sources such as press releases, annual reports, non-profit organizations, industry associations, governmental agencies and customs data, have been used to identify and collect information useful for this extensive commercial study of the market. Calculations based on this led to the overall market size. After arriving at the overall market size, the total market has been split into several segments and subsegments, which have then been verified through primary research by conducting extensive interviews with industry experts such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures have been employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

Leading players of Contact Center including:

- Teleperformance

- Alorica

- Convergys

- Atento S.A

- Sykes Enterprises

- Arvato

- Serco Group

- Acticall (Sitel)

- Transcom

- TeleTech

- Concentrix (SYNNEX)

- HKT Teleservices

- Comdata Group

- West Corporation

- Bertelsmann

- Hinduja Global Solutions

- StarTek

- TTEC Holdings

- Xerox Corporation

Market split by Type, can be divided into:

- Outbound Services

- Inbound Services

Market split by Application, can be divided into:

- Telecom & IT

- BFSI

- Healthcare & Life Sciences

- Government & Public

- Retail & Consumer Goods

Market split by Sales Channel, can be divided into:

- Direct Channel

- Distribution Channel

Market segment by Region/Country including:

- North America (United States, Canada and Mexico)

- Europe (Germany, UK, France, Italy, Russia and Spain etc.)

- Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)

- South America (Brazil, Argentina and Colombia etc.)

- Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

If you have any special requirements, please let us know and we can provide you the customized report as you want.

2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

Table of Contents

Chapter 1 Contact Center Market Overview
1.1 Contact Center Definition
1.2 Global Contact Center Market Size Status and Outlook (2017-2031)
1.3 Global Contact Center Market Size Comparison by Region (2017-2031)
1.4 Global Contact Center Market Size Comparison by Type (2017-2031)
1.5 Global Contact Center Market Size Comparison by Application (2017-2031)
1.6 Global Contact Center Market Size Comparison by Sales Channel (2017-2031)
1.7 Contact Center Market Dynamics
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts
1.7.5 Russia-Ukraine War Impacts

Chapter 2 Contact Center Market Segment Analysis by Player
2.1 Global Contact Center Sales and Market Share by Player (2020-2022)
2.2 Global Contact Center Revenue and Market Share by Player (2020-2022)
2.3 Global Contact Center Average Price by Player (2020-2022)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player

Chapter 3 Contact Center Market Segment Analysis by Type
3.1 Global Contact Center Market by Type
3.1.1 Outbound Services
3.1.2 Inbound Services
3.2 Global Contact Center Sales and Market Share by Type (2017-2022)
3.3 Global Contact Center Revenue and Market Share by Type (2017-2022)
3.4 Global Contact Center Average Price by Type (2017-2022)
3.5 Leading Players of Contact Center by Type in 2022
3.6 Conclusion of Segment by Type

Chapter 4 Contact Center Market Segment Analysis by Application
4.1 Global Contact Center Market by Application
4.1.1 Telecom & IT
4.1.2 BFSI
4.1.3 Healthcare & Life Sciences
4.1.4 Government & Public
4.1.5 Retail & Consumer Goods
4.2 Global Contact Center Revenue and Market Share by Application (2017-2022)
4.3 Leading Consumers of Contact Center by Application in 2022
4.4 Conclusion of Segment by Application

Chapter 5 Contact Center Market Segment Analysis by Sales Channel
5.1 Global Contact Center Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Contact Center Revenue and Market Share by Sales Channel (2017-2022)
5.3 Leading Distributors/Dealers of Contact Center by Sales Channel in 2022
5.4 Conclusion of Segment by Sales Channel

Chapter 6 Contact Center Market Segment Analysis by Region
6.1 Global Contact Center Market Size and CAGR by Region (2017-2031)
6.2 Global Contact Center Sales and Market Share by Region (2017-2022)
6.3 Global Contact Center Revenue and Market Share by Region (2017-2022)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Contact Center Market Share by Type
6.4.3 North America Contact Center Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Contact Center Market Share by Type
6.5.3 Europe Contact Center Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Contact Center Market Share by Type
6.6.3 Asia-Pacific Contact Center Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Contact Center Market Share by Type
6.7.3 South America Contact Center Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Contact Center Market Share by Type
6.8.3 Middle East & Africa Contact Center Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region

Chapter 7 Profile of Leading Contact Center Players
7.1 Teleperformance
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.2 Alorica
7.3 Convergys
7.4 Atento S.A
7.5 Sykes Enterprises
7.6 Arvato
7.7 Serco Group
7.8 Acticall (Sitel)
7.9 Transcom
7.10 TeleTech
7.11 Concentrix (SYNNEX)
7.12 HKT Teleservices
7.13 Comdata Group
7.14 West Corporation
7.15 Bertelsmann
7.16 Hinduja Global Solutions
7.17 StarTek
7.18 TTEC Holdings
7.19 Xerox Corporation

Chapter 8 Upstream and Downstream Analysis of Contact Center
8.1 Industrial Chain of Contact Center
8.2 Upstream of Contact Center
8.3 Downstream of Contact Center

Chapter 9 Development Trend of Contact Center (2023-2031)
9.1 Global Contact Center Market Size (Sales and Revenue) Forecast (2023-2031)
9.2 Global Contact Center Market Size and CAGR Forecast by Region (2023-2031)
9.3 Global Contact Center Market Size and CAGR Forecast by Type (2023-2031)
9.4 Global Contact Center Market Size and CAGR Forecast by Application (2023-2031)
9.5 Global Contact Center Market Size and CAGR Forecast by Sales Channel (2023-2031)

Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification


List of Tables and Figures

Figure Contact Center Example
Figure Global Contact Center Revenue (Million $) Status and Outlook (2017-2031)
Figure Global Contact Center Revenue (Million $) Comparison by Region (2017-2031)
Figure Global Contact Center Revenue (Million $) Comparison by Type (2017-2031)
Figure Global Contact Center Revenue (Million $) Comparison by Application (2017-2031)
Figure Global Contact Center Revenue (Million $) Comparison by Sales Channel (2017-2031)
Table Global Contact Center Sales by Player (2020-2022)
Table Global Contact Center Sales Market Share by Player (2020-2022)
Figure Global Contact Center Sales Market Share by Player in 2022
Table Global Contact Center Revenue (Million $) by Player (2020-2022)
Table Global Contact Center Revenue Market Share by Player (2020-2022)
Figure Global Contact Center Revenue Market Share by Player in 2022
Table Global Contact Center Average Price by Player (2020-2022)
Figure Global Contact Center Average Price by Player in 2022
Figure Global Contact Center Players Competition Situation - Top 5 Players' Revenue Market Share in 2020
Figure Global Contact Center Players Competition Trends - Top 5 Players' Revenue Market Share in 2022
Figure Example of Outbound Services
Figure Global Outbound Services Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Inbound Services
Figure Global Inbound Services Revenue (Million $) and Growth Rate (2017-2022)
Table Global Contact Center Sales by Type (2017-2022)
Table Global Contact Center Sales Market Share by Type (2017-2022)
Figure Global Contact Center Sales Market Share by Type in 2022
Table Global Contact Center Revenue (Million $) by Type (2017-2022)
Table Global Contact Center Revenue Market Share by Type (2017-2022)
Figure Global Contact Center Revenue Market Share by Type in 2022
Table Global Contact Center Average Price by Type (2017-2022)
Figure Global Contact Center Average Price by Type in 2022
Table Leading Players of Contact Center by Type in 2022
Figure Example of Telecom & IT
Figure Global Contact Center for Telecom & IT Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of BFSI
Figure Global Contact Center for BFSI Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Healthcare & Life Sciences
Figure Global Contact Center for Healthcare & Life Sciences Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Government & Public
Figure Global Contact Center for Government & Public Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Retail & Consumer Goods
Figure Global Contact Center for Retail & Consumer Goods Revenue (Million $) and Growth Rate (2017-2022)
Table Global Contact Center Sales by Application (2017-2022)
Table Global Contact Center Sales Market Share by Application (2017-2022)
Figure Global Contact Center Sales Market Share by Application in 2022
Table Leading Consumers of Contact Center by Application in 2022
Figure Example of Direct Channel
Figure Global Contact Center for Direct Channel Revenue (Million $) and Growth Rate (2017-2022)
Figure Example of Distribution Channel
Figure Global Contact Center for Distribution Channel Revenue (Million $) and Growth Rate (2017-2022)
Table Global Contact Center Revenue by Sales Channel (2017-2022)
Table Global Contact Center Revenue Market Share by Sales Channel (2017-2022)
Figure Global Contact Center Revenue Market Share by Sales Channel in 2022
Table Leading Distributors/Dealers of Contact Center by Sales Channel in 2022
Table Global Contact Center Market Size and CAGR by Region (2017-2031)
Table Global Contact Center Sales by Region (2017-2022)
Table Global Contact Center Sales Market Share by Region (2017-2022)
Figure Global Contact Center Sales Market Share by Region in 2022
Table Global Contact Center Revenue (Million $) by Region (2017-2022)
Table Global Contact Center Revenue Market Share by Region (2017-2022)
Figure Global Contact Center Revenue Market Share by Region in 2022
Table North America Contact Center Sales by Country (2017-2022)
Figure North America Contact Center Sales Market Share by Country (2017-2022)
Table North America Contact Center Revenue by Country (2017-2022)
Figure North America Contact Center Revenue Market Share by Country (2017-2022)
Figure North America Contact Center Market Share by Type in 2022
Figure North America Contact Center Market Share by Application in 2022
Figure United States Contact Center Sales and Growth Rate (2017-2022)
Figure United States Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Canada Contact Center Sales and Growth Rate (2017-2022)
Figure Canada Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Mexico Contact Center Sales and Growth Rate (2017-2022)
Figure Mexico Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Table Europe Contact Center Sales by Country (2017-2022)
Figure Europe Contact Center Sales Market Share by Country (2017-2022)
Table Europe Contact Center Revenue by Country (2017-2022)
Figure Europe Contact Center Revenue Market Share by Country (2017-2022)
Figure Europe Contact Center Market Share by Type in 2022
Figure Europe Contact Center Market Share by Application in 2022
Figure Germany Contact Center Sales and Growth Rate (2017-2022)
Figure Germany Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure UK Contact Center Sales and Growth Rate (2017-2022)
Figure UK Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure France Contact Center Sales and Growth Rate (2017-2022)
Figure France Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Italy Contact Center Sales and Growth Rate (2017-2022)
Figure Italy Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Russia Contact Center Sales and Growth Rate (2017-2022)
Figure Russia Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Spain Contact Center Sales and Growth Rate (2017-2022)
Figure Spain Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Table Asia-Pacific Contact Center Sales by Country (2017-2022)
Figure Asia-Pacific Contact Center Sales Market Share by Country (2017-2022)
Table Asia-Pacific Contact Center Revenue by Country (2017-2022)
Figure Asia-Pacific Contact Center Revenue Market Share by Country (2017-2022)
Figure Asia-Pacific Contact Center Market Share by Type in 2022
Figure Asia-Pacific Contact Center Market Share by Application in 2022
Figure China Contact Center Sales and Growth Rate (2017-2022)
Figure China Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Japan Contact Center Sales and Growth Rate (2017-2022)
Figure Japan Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Korea Contact Center Sales and Growth Rate (2017-2022)
Figure Korea Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure India Contact Center Sales and Growth Rate (2017-2022)
Figure India Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Southeast Asia Contact Center Sales and Growth Rate (2017-2022)
Figure Southeast Asia Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Australia Contact Center Sales and Growth Rate (2017-2022)
Figure Australia Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Table South America Contact Center Sales by Country (2017-2022)
Figure South America Contact Center Sales Market Share by Country (2017-2022)
Table South America Contact Center Revenue by Country (2017-2022)
Figure South America Contact Center Revenue Market Share by Country (2017-2022)
Figure South America Contact Center Market Share by Type in 2022
Figure South America Contact Center Market Share by Application in 2022
Figure Brazil Contact Center Sales and Growth Rate (2017-2022)
Figure Brazil Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Argentina Contact Center Sales and Growth Rate (2017-2022)
Figure Argentina Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Colombia Contact Center Sales and Growth Rate (2017-2022)
Figure Colombia Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Table Middle East & Africa Contact Center Sales by Country (2017-2022)
Figure Middle East & Africa Contact Center Sales Market Share by Country (2017-2022)
Table Middle East & Africa Contact Center Revenue by Country (2017-2022)
Figure Middle East & Africa Contact Center Revenue Market Share by Country (2017-2022)
Figure Middle East & Africa Contact Center Market Share by Type in 2022
Figure Middle East & Africa Contact Center Market Share by Application in 2022
Figure UAE Contact Center Sales and Growth Rate (2017-2022)
Figure UAE Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure Saudi Arabia Contact Center Sales and Growth Rate (2017-2022)
Figure Saudi Arabia Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Figure South Africa Contact Center Sales and Growth Rate (2017-2022)
Figure South Africa Contact Center Revenue (Million $) and Growth Rate (2017-2022)
Table Company Snapshot of Teleperformance
Table Contact Center Introduction of Teleperformance
Table Contact Center Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2020-2022)
Table Industrial Chain of Contact Center
Table Manufacturing Cost Structure of Contact Center
Table General Manufacturing Process of Contact Center
Table Leading Distributors/Dealers of Contact Center
Table Leading Consumers of Contact Center
Figure Global Contact Center Sales and Growth Rate Forecast (2023-2031)
Figure Global Contact Center Revenue and Growth Rate Forecast (2023-2031)
Table Global Contact Center Market Size and CAGR Forecast by Region (2023-2031)
Table Global Contact Center Market Size and CAGR Forecast by Type (2023-2031)
Table Global Contact Center Market Size and CAGR Forecast by Application (2023-2031)
Table Global Contact Center Market Size and CAGR Forecast by Sales Channel (2023-2031)


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