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Warranty Management System Market by Types (Claim & Transaction Management, Warranty Analytics, Billing & Administration Management, Warranty Tracking) by Deployment (On Premise, Cloud), by Verticals, by Regions - Global Forecast to 2020

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Date: 13-Nov-2015
No. of pages: 138
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Rise in warranty claims costs expected to drive the warranty management system market.

The warranty management system market size is estimated to grow from USD 1.7 billion in 2015 to USD 2.4 billion by 2020, at a CAGR of 14.4% from 2015 to 2020. The warranty management system market is driven by factors such as operational efficiency issues, lack of automate claim processes, rising warranty claims cost, stringent warranty regulations, and product improvement scope.

Service contract to gain maximum traction during the forecast period

The service contract is expected to hold the largest market share during the forecast period. Furthermore, revenue leakages because of the use of paper documents, unstructured files, and singular systems, service contract software is expected to gain traction and grow at the highest CAGR during the forecast period. The warranty management software market is also projected to witness growth in the manufacturing and automotive sectors, with the manufacturing vertical expected to hold the largest market share during the forecast period. Professional services are expected to grow at the highest rate from 2015 to 2020. However, managed customization services are expected to hold the largest market share during the forecast period.

In the process of determining and verifying the market size for several segments and sub-segments gathered through secondary research, extensive primary interviews were conducted with key people in Tier 1 (35%), Tier 2 (45%), and Tier 3 (20%) companies. The interviews were conducted with various key people such as C-level (75%), and Manager level (25%) operating in the warranty management system marketplace. The primary interviews were conducted worldwide covering regions such as North America (40%), Europe (30%), APAC (20%), and RoW (10%).

As the role of warranties and contracts is evolving for enhanced customer service, the warranty system management market offers tremendous upcoming opportunities for growth in the next five years. There exists a futuristic approach of combining the Internet of Things (IoT) technology with warranty management solutions as there is a significant rise and traction for connected warranty management solutions for multiple industrial applications. With the increasing connected product ecosystem, manufacturers need remote monitoring and centralized management or configuration of software. Furthermore, the organizations are also turning towards customized services to ensure a balanced and integrated warranty standpoint.

The various key warranty management system vendors and service providers profiled in the report are as follows:


  • International Business Machines (IBM) Corporation       

  • Oracle Corporation

  • Pegasystems, Inc.

  • PTC Incorporated

  • SAP SE

  • Astea International, Inc.

  • Industrial And Financial Systems (IFS) AB

  • Infosys Limited

  • Tavant Technologies, Inc.            

  • Tech Mahindra Limited

  • Wipro Limited   


The report will help the market leaders/new entrants in this market in the following ways:


  • This report segments the warranty management system market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different verticals and regions.

  • The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

  • This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, new product developments, partnerships, mergers, and acquisitions.

Warranty Management System Market by Types (Claim & Transaction Management, Warranty Analytics, Billing & Administration Management, Warranty Tracking) by Deployment (On Premise, Cloud), by Verticals, by Regions - Global Forecast to 2020

Table of Contents

1 Introduction
1.1 Objectives of the Report
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency and Pricing
1.5 Limitations
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.3 Key Industry Insights
2.1.3.1 Breakdown of Primaries
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumptions and Limitations
2.4.1 Assumptions
2.4.2 Limitations

3 Executive Summary

4 Premium Insight
4.1 Attractive Market Opportunities in the WMS Market
4.2 WMS Market, Geographic Analysis
4.3 WMS Market Lifecycle Analysis (2015)
4.4 WMS Software Market Snapshot
4.5 WMS Service Market Snapshot
4.6 WMS Deployment Market Snapshot
4.7 WMS Vertical Market Snapshot

5 Market Overview
5.1 Introduction
5.2 Market Segmentation
5.2.1 By Software
5.2.2 By Service
5.2.3 By Deployment
5.2.4 By Vertical
5.2.5 By Region
5.3 Market Dynamics
5.3.1 Drivers
5.3.1.1 Increasing Competition in Automotive and Manufacturing Industries
5.3.1.2 Rising Need of Automation
5.3.1.3 Rising Warranty Expenditure
5.3.2 Restraints
5.3.2.1 Lack of Qualified and Skilled Workforce
5.3.2.2 Lack of Awareness Among End-Users
5.3.3 Opportunities
5.3.3.1 Accelerating Manufacturing Sector in Apac
5.3.3.2 Need of Cross-Platform Solution
5.3.3.3 Evolving Warranty Intelligence Players
5.3.4 Challenges
5.3.4.1 Technology Integration
5.3.4.2 Inconsistent Business Semantics
5.4 Warranty Management Framework

6 Industry Trends
6.1 Introduction
6.2 Value Chain Analysis
6.3 Strategic Benchmarking
6.4 Porter’s Five Forces Analysis
6.4.1 Threat of New Entrants
6.4.2 Threat of Substitutes
6.4.3 Bargaining Power of Suppliers
6.4.4 Bargaining Power of Buyers
6.4.5 Intensity of Rivalry
6.5 Pain Point Analysis
6.5.1 Identifying the Cause of Product Failure
6.5.2 Struggle in Recovering the Liability Cost From Supplier
6.5.3 Repair Management
6.5.4 Lengthy Claim Process Methodology
6.5.5 Lack of Technology Deployment and Integration

7 Warranty Management System Market Analysis, By Software
7.1 Introduction
7.2 Claim Management
7.3 Service Contract
7.3.1 Contract Management
7.3.2 Warranty and Contract Tracking
7.3.3 Warranty Transaction Management
7.4 Warranty Intelligence
7.4.1 Warranty Analytics
7.4.2 Interactive Dashboards and Reporting
7.5 Administration Management
7.5.1 Campaign and Product Registration
7.5.2 Billing Management
7.5.3 Customer Experience

8 Warranty Management System Market Analysis, By Service
8.1 Introduction
8.2 Professional Service
8.3 Deployment and System Integration Services
8.4 Customization Service

9 Warranty Management System Market Analysis, By Deployment
9.1 Introduction
9.2 On-Premise
9.3 On-Demand

10 Warranty Management System Market Analysis, By Vertical
10.1 Introduction
10.2 Manufacturing
10.3 Automotive
10.4 Healthcare
10.5 Supply Chain and Logistics
10.6 Food and Beverages
10.7 Others

11 Geographic Analysis
11.1 Introduction
11.2 North America
11.3 Europe
11.4 Asia-Pacific
11.5 Latin America
11.6 Middle-East and Africa

12 Competitive Landscape
12.1 Overview
12.2 Competitive Situation and Trends
12.3 Business Expansions
12.4 New Product Developments
12.5 Mergers and Acquisitions
12.6 Partnerships, Agreements, Joint Ventures, and Collaborations
12.7 Venture Funding

13 Company Profiles
(Overview, Products & Services, Strategies & Insights, Developments and MnM View)*
13.1 International Business Machines (IBM) Corporation
13.2 Oracle Corporation
13.3 Pegasystems Inc.
13.4 PTC Inc.
13.5 SAP SE
13.6 Astea International, Inc.
13.7 Industrial and Financial Systems (IFS) AB
13.8 Infosys Limited
13.9 Tavant Technologies, Inc.
13.10 Tech Mahindra Limited
13.11 Wipro Limited

*Details on Overview, Products & Services, Strategies & Insights, Developments and MnM View Might Not Be Captured in Case of Unlisted Companies.

14 Appendix
14.1 Discussion Guide
14.2 Introducing RT : Real-Time Market Intelligence
14.3 Available Customizations
14.4 Related Reports

List of Tables

Table 1 Warranty Management System Market Size and Growth Rate, 2013–2020 (USD Million, Y-O-Y %)
Table 2 Drivers: Impact Analysis
Table 3 Restraints: Impact Analysis
Table 4 Opportunities: Impact Analysis
Table 5 Challenges: Impact Analysis
Table 6 Warranty Management System Market Size, By Software, 2013-2020 ( USD Million)
Table 7 WMS : Software Market Size By Region, 2013–2020 (USD Million)
Table 8 Claim Management Market : Market Size, By Region, 2013–2020 (USD Million)
Table 9 Service Contract Market : Market Size, By Type, 2013–2020 (USD Million)
Table 10 Service Contract Market : Market Size, By Regions, 2013–2020 (USD Million)
Table 11 Contract Management Market: Market Size, By Region, 2013–2020 (USD Million)
Table 12 Warranty and Contract Tracking Market : Market Size, By Region, 2013–2020 (USD Million)
Table 13 Warranty Transaction Management Market: Market Size, By Region, 2013–2020 (USD Million)
Table 14 Warranty Intelligence Market : Market Size, By Type, 2013–2020 (USD Million)
Table 15 Warranty Intelligence Market : Market Size, By Regions, 2013–2020 (USD Million)
Table 16 Warranty Analytics Market : Market Size, By Region, 2013–2020 (USD Million)
Table 17 Interactive Dashboards and Reporting Market : Market Size, By Region, 2013–2020 (USD Million)
Table 18 Administration Management Market : Market Size, By Types, 2013–2020 (USD Million)
Table 19 Administration Management Market : Market Size, By Regions, 2013–2020 (USD Million)
Table 20 Campaign and Product Registration Market : Market Size, By Region, 2013–2020 (USD Million)
Table 21 Billing Management Market : Market Size, By Region, 2013–2020 (USD Million)
Table 22 Customer Experience Market : Market Size, By Region, 2013–2020 (USD Million)
Table 23 Warranty Management System Market Size, By Services, 2013-2020 (USD Million)
Table 24 Professional Service : Market Size, By Region, 2013–2020 (USD Million)
Table 25 Deployment and System Integration Service : Market Size, By Region, 2013–2020 (USD Million)
Table 26 Customization Services : Market Size, By Region, 2013–2020 (USD Million)
Table 27 Warranty Management System Market Size, By Deployment, 2013–2020 (USD Million)
Table 28 On-Premise Deployment : Market Size, By Region, 2013–2020 ( USD Million)
Table 29 On-Demand Deployment : Market Size, By Region, 2013–2020 ( USD Million)
Table 30 Warranty Management System Market Size, By Vertical, 2013–2020 (USD Million)
Table 31 Manufacturing: Market Size, By Region, 2013–2020 (USD Million)
Table 32 Automotive: Market Size, By Region, 2013–2020 (USD Million)
Table 33 Automotive: Market Size, By Region, 2013–2020 (USD Million)
Table 34 Supply Chain and Logistics: Market Size, By Region, 2013–2020 (USD Million)
Table 35 Food and Beverages: Market Size, By Region, 2013–2020 (USD Million)
Table 36 Others : Market Size, By Region, 2013–2020 (USD Million)
Table 37 Warranty Management System Market Size, By Region, 2013–2020 (USD Million)
Table 38 North America: Market Size, By Type, 2013–2020 (USD Million)
Table 39 North America: Warranty Management Solution Software Market Size, By Type, 2013–2020 (USD Million)
Table 40 North America: Service Contract Market Size, By Type, 2013–2020 (USD Million)
Table 41 North America: Warranty Intelligence Market Size, By Type, 2013–2020 (USD Million)
Table 42 North America: Administration Management Market Size, By Type, 2013–2020 (USD Million)
Table 43 North America: Warranty Management Solution Service Market Size, By Type, 2013–2020 (USD Million)
Table 44 North America: Warranty Management Solution Deployment Market Size, By Type, 2013–2020 (USD Million)
Table 45 North America: Warranty Management Solution Vertical Market Size, By Type, 2015–2020 (USD Million)
Table 46 Europe: Market Size, By Type, 2013–2020 (USD Million)
Table 47 Europe: Software Market Size, By Type, 2013–2020 (USD Million)
Table 48 Europe: Service Contract Market Size, By Type, 2013–2020 (USD Million)
Table 49 Europe: Warranty Intelligence Market Size, By Type, 2013–2020 (USD Million)
Table 50 Europe: Administration Management Market Size, By Type, 2013–2020 (USD Million)
Table 51 Europe: Service Market Size, By Type, 2013–2020 (USD Million)
Table 52 Europe: Deployment Market Size, By Type, 2013–2020 (USD Million)
Table 53 Europe: Vertical Market Size, By Type, 2013–2020 (USD Million)
Table 54 Asia-Pacific : Market Size, By Type, 2013–2020 (USD Million)
Table 55 Asia-Pacific : Software Market Size, By Type, 2013–2020 (USD Million)
Table 56 Asia-Pacific : Service Contract Market Size, By Type, 2013–2020 (USD Million)
Table 57 Asia-Pacific : Warranty Intelligence Market Size, By Type, 2013–2020 (USD Million)
Table 58 Asia-Pacific: Administration Management Market Size, By Type, 2013–2020 (USD Million)
Table 59 Asia-Pacific: WMS Service Market Size, By Type, 2013–2020 (USD Million)
Table 60 Asia-Pacific : Market Size, Deployment 2013–2020 (USD Million)
Table 61 Asia-Pacific : Vertical Market Size, By Type, 2013–2020 (USD Million)
Table 62 Latin America: Market Size, By Type, 2013–2020 (USD Million)
Table 63 Latin America: WMS Software Market Size, By Type, 2013–2020 (USD Million)
Table 64 Latin America: Service Contract Software Market Size, By Type, 2013–2020 (USD Million)
Table 65 Latin America: Warranty Intelligence Market Size, By Type, 2013–2020 (USD Million)
Table 66 Latin America: Administration Management Market Size, By Type, 2013–2020 (USD Million)
Table 67 Latin America: Service Market Size, By Type, 2013–2020 (USD Million)
Table 68 Latin America: Market Size, By Deployment, 2013–2020 (USD Million)
Table 69 Latin America: WMS Vertical Market Size, By Type, 2013–2020 (USD Million)
Table 70 Middle-East and Africa: Market Size, By Type, 2013–2020 (USD Million)
Table 71 Middle-East and Africa: WMS Software Market Size, By Type, 2013–2020 (USD Million)
Table 72 Middle-East and Africa: Service Contract Market Size, By Type, 2013–2020 (USD Million)
Table 73 Middle-East and Africa: Warranty Intelligence Market Size, By Type, 2013–2020 (USD Million)
Table 74 Middle-East and Africa: Administration Management Market Size, By Type, 2013–2020 (USD Million)
Table 75 Middle-East and Africa: Warranty Management Solution Service Market Size, By Type, 2013–2020 (USD Million)
Table 76 Middle-East and Africa: Warranty Management Solution Deployment Market Size, By Type, 2013–2020 (USD Million)
Table 77 Middle-East and Africa: Warranty Management Solution Vertical Market Size, By Type, 2013–2020 (USD Million)
Table 78 Business Expansions, 2014–2015
Table 79 New Product Launches, 2013–2015
Table 80 Mergers and Acquisitions, 2014–2015
Table 81 Partnerships, Agreements, Joint Ventures, and Collaborations, 2014–2015
Table 82 Venture Funding, 2012–2015

List of Figures

Figure 1 Warranty Management System Market: Research Design
Figure 2 Research Methodology
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Market Breakdown and Data Triangulation
Figure 6 Warranty Management System Market Size and Growth Rate, 2015–2020 (USD Million, Y-O-Y %)
Figure 7 North America Holds the Largest Market Share for 2015
Figure 8 Top Four Segments of the Warranty Management System Market
Figure 9 Growing Inclination Toward Achieving Business Process Integrity Efficiency is Driving the Market Growth
Figure 10 Asia-Pacific is Growing With the Highest CAGR During the Forecast Period
Figure 11 Warranty Management System Regional Lifecycle: Asia-Pacific is Expected to Exhibit Growth Potential During the Forecast Period
Figure 12 Service Warranty Segment Holds the Largest Market Share in 2015
Figure 13 Professional Service is the Most Adopted Service in the Market
Figure 14 On-Premise Deployment Market is Leading the Market in 2015
Figure 15 Manufacturing Market is Expected to Lead the Market From 2015 to 2020
Figure 16 Warranty Management System Market Segmentation: By Software
Figure 17 Market Segmentation By Service
Figure 18 Market Segmentation By Deployment
Figure 19 Market Segmentation By Vertical
Figure 20 Market Segmentation By Region
Figure 21 Market Drivers, Restraints, Opportunities, and Challenges
Figure 22 Management Framework Model
Figure 23 Value Chain Analysis
Figure 24 Organic and Inorganic Developments in Market During the Forecast Period
Figure 25 Porter’S Five Forces Analysis
Figure 26 Service Contact is Leading the Overall Market in Terms of Market Size During the Forecast Period
Figure 27 Majority of the Market is Dominated By Professional Services During the Forecast Period
Figure 28 On-Demand Deployment is Expected to Grow at the Highest Growth Rate During the Forecast Period
Figure 29 Manufacturing Vertical Dominates the Market During the Forecast Period
Figure 30 Asia-Pacific is Growing With the Highest CAGR During the Forecast Period
Figure 31 Companies Adopted Business Expansion Growth Strategy From 2013-2015
Figure 32 Market Evaluation Framework
Figure 33 Battle for Market Share: Venture Funding is the Key Strategy Adopted By Companies in the Market 2013-2015
Figure 34 IBM Corporation : Company Snapshot
Figure 35 IBM Corporation : SWOT Analysis
Figure 36 Oracle Corporation : Company Snapshot
Figure 37 Oracle Corporation : SWOT Analysis
Figure 38 Pegasystems Inc. : Company Snapshot
Figure 39 Pegasystems Inc.: SWOT Analysis
Figure 40 PTC Inc. : Company Snapshot
Figure 41 PTC Inc. : SWOT Analysis
Figure 42 SAP SE : Company Snapshot
Figure 43 SAP SE : SWOT Analysis
Figure 44 Astea International Inc. : Company Snapshot
Figure 45 Astea International Inc. : SWOT Analysis
Figure 46 IFS AB : Company Snapshot
Figure 47 Infosys Limited : Company Snapshot
Figure 48 Tech Mahindra Limited : Company Snapshot
Figure 49 Wipro Limited: Company Snapshot

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