SaaS-based CRM Software Market - Global Outlook and Forecast 2021-2027

SaaS-based CRM Software Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 SaaS-based CRM Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global SaaS-based CRM Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global SaaS-based CRM Software Overall Market Size
2.1 Global SaaS-based CRM Software Market Size: 2021 VS 2027
2.2 Global SaaS-based CRM Software Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top SaaS-based CRM Software Players in Global Market
3.2 Top Global SaaS-based CRM Software Companies Ranked by Revenue
3.3 Global SaaS-based CRM Software Revenue by Companies
3.4 Top 3 and Top 5 SaaS-based CRM Software Companies in Global Market, by Revenue in 2020
3.5 Global Companies SaaS-based CRM Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 SaaS-based CRM Software Players in Global Market
3.6.1 List of Global Tier 1 SaaS-based CRM Software Companies
3.6.2 List of Global Tier 2 and Tier 3 SaaS-based CRM Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global SaaS-based CRM Software Market Size Markets, 2021 & 2027
4.1.2 Cloud-based
4.1.3 On-premises
4.2 By Type - Global SaaS-based CRM Software Revenue & Forecasts
4.2.1 By Type - Global SaaS-based CRM Software Revenue, 2016-2021
4.2.2 By Type - Global SaaS-based CRM Software Revenue, 2022-2027
4.2.3 By Type - Global SaaS-based CRM Software Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global SaaS-based CRM Software Market Size, 2021 & 2027
5.1.2 SME
5.1.3 Large Enterprise
5.2 By Application - Global SaaS-based CRM Software Revenue & Forecasts
5.2.1 By Application - Global SaaS-based CRM Software Revenue, 2016-2021
5.2.2 By Application - Global SaaS-based CRM Software Revenue, 2022-2027
5.2.3 By Application - Global SaaS-based CRM Software Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global SaaS-based CRM Software Market Size, 2021 & 2027
6.2 By Region - Global SaaS-based CRM Software Revenue & Forecasts
6.2.1 By Region - Global SaaS-based CRM Software Revenue, 2016-2021
6.2.2 By Region - Global SaaS-based CRM Software Revenue, 2022-2027
6.2.3 By Region - Global SaaS-based CRM Software Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America SaaS-based CRM Software Revenue, 2016-2027
6.3.2 US SaaS-based CRM Software Market Size, 2016-2027
6.3.3 Canada SaaS-based CRM Software Market Size, 2016-2027
6.3.4 Mexico SaaS-based CRM Software Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe SaaS-based CRM Software Revenue, 2016-2027
6.4.2 Germany SaaS-based CRM Software Market Size, 2016-2027
6.4.3 France SaaS-based CRM Software Market Size, 2016-2027
6.4.4 U.K. SaaS-based CRM Software Market Size, 2016-2027
6.4.5 Italy SaaS-based CRM Software Market Size, 2016-2027
6.4.6 Russia SaaS-based CRM Software Market Size, 2016-2027
6.4.7 Nordic Countries SaaS-based CRM Software Market Size, 2016-2027
6.4.8 Benelux SaaS-based CRM Software Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia SaaS-based CRM Software Revenue, 2016-2027
6.5.2 China SaaS-based CRM Software Market Size, 2016-2027
6.5.3 Japan SaaS-based CRM Software Market Size, 2016-2027
6.5.4 South Korea SaaS-based CRM Software Market Size, 2016-2027
6.5.5 Southeast Asia SaaS-based CRM Software Market Size, 2016-2027
6.5.6 India SaaS-based CRM Software Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America SaaS-based CRM Software Revenue, 2016-2027
6.6.2 Brazil SaaS-based CRM Software Market Size, 2016-2027
6.6.3 Argentina SaaS-based CRM Software Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa SaaS-based CRM Software Revenue, 2016-2027
6.7.2 Turkey SaaS-based CRM Software Market Size, 2016-2027
6.7.3 Israel SaaS-based CRM Software Market Size, 2016-2027
6.7.4 Saudi Arabia SaaS-based CRM Software Market Size, 2016-2027
6.7.5 UAE SaaS-based CRM Software Market Size, 2016-2027
7 Players Profiles
7.1 Salesforce
7.1.1 Salesforce Corporate Summary
7.1.2 Salesforce Business Overview
7.1.3 Salesforce SaaS-based CRM Software Major Product Offerings
7.1.4 Salesforce SaaS-based CRM Software Revenue in Global (2016-2021)
7.1.5 Salesforce Key News
7.2 Oracle
7.2.1 Oracle Corporate Summary
7.2.2 Oracle Business Overview
7.2.3 Oracle SaaS-based CRM Software Major Product Offerings
7.2.4 Oracle SaaS-based CRM Software Revenue in Global (2016-2021)
7.2.5 Oracle Key News
7.3 Aplicor
7.3.1 Aplicor Corporate Summary
7.3.2 Aplicor Business Overview
7.3.3 Aplicor SaaS-based CRM Software Major Product Offerings
7.3.4 Aplicor SaaS-based CRM Software Revenue in Global (2016-2021)
7.3.5 Aplicor Key News
7.4 SAP
7.4.1 SAP Corporate Summary
7.4.2 SAP Business Overview
7.4.3 SAP SaaS-based CRM Software Major Product Offerings
7.4.4 SAP SaaS-based CRM Software Revenue in Global (2016-2021)
7.4.5 SAP Key News
7.5 Microsoft
7.5.1 Microsoft Corporate Summary
7.5.2 Microsoft Business Overview
7.5.3 Microsoft SaaS-based CRM Software Major Product Offerings
7.5.4 Microsoft SaaS-based CRM Software Revenue in Global (2016-2021)
7.5.5 Microsoft Key News
7.6 NetSuite
7.6.1 NetSuite Corporate Summary
7.6.2 NetSuite Business Overview
7.6.3 NetSuite SaaS-based CRM Software Major Product Offerings
7.6.4 NetSuite SaaS-based CRM Software Revenue in Global (2016-2021)
7.6.5 NetSuite Key News
7.7 SugarCRM
7.7.1 SugarCRM Corporate Summary
7.7.2 SugarCRM Business Overview
7.7.3 SugarCRM SaaS-based CRM Software Major Product Offerings
7.4.4 SugarCRM SaaS-based CRM Software Revenue in Global (2016-2021)
7.7.5 SugarCRM Key News
7.8 AppShore
7.8.1 AppShore Corporate Summary
7.8.2 AppShore Business Overview
7.8.3 AppShore SaaS-based CRM Software Major Product Offerings
7.8.4 AppShore SaaS-based CRM Software Revenue in Global (2016-2021)
7.8.5 AppShore Key News
7.9 Commence
7.9.1 Commence Corporate Summary
7.9.2 Commence Business Overview
7.9.3 Commence SaaS-based CRM Software Major Product Offerings
7.9.4 Commence SaaS-based CRM Software Revenue in Global (2016-2021)
7.9.5 Commence Key News
7.10 aprimo
7.10.1 aprimo Corporate Summary
7.10.2 aprimo Business Overview
7.10.3 aprimo SaaS-based CRM Software Major Product Offerings
7.10.4 aprimo SaaS-based CRM Software Revenue in Global (2016-2021)
7.10.5 aprimo Key News
7.11 Highrise
7.11.1 Highrise Corporate Summary
7.11.2 Highrise Business Overview
7.11.3 Highrise SaaS-based CRM Software Major Product Offerings
7.11.4 Highrise SaaS-based CRM Software Revenue in Global (2016-2021)
7.11.5 Highrise Key News
7.12 Sage CRM
7.12.1 Sage CRM Corporate Summary
7.12.2 Sage CRM Business Overview
7.12.3 Sage CRM SaaS-based CRM Software Major Product Offerings
7.12.4 Sage CRM SaaS-based CRM Software Revenue in Global (2016-2021)
7.12.5 Sage CRM Key News
7.13 Infusionsoft
7.13.1 Infusionsoft Corporate Summary
7.13.2 Infusionsoft Business Overview
7.13.3 Infusionsoft SaaS-based CRM Software Major Product Offerings
7.13.4 Infusionsoft SaaS-based CRM Software Revenue in Global (2016-2021)
7.13.5 Infusionsoft Key News
7.14 Apprenda
7.14.1 Apprenda Corporate Summary
7.14.2 Apprenda Business Overview
7.14.3 Apprenda SaaS-based CRM Software Major Product Offerings
7.14.4 Apprenda SaaS-based CRM Software Revenue in Global (2016-2021)
7.14.5 Apprenda Key News
7.15 IBM
7.15.1 IBM Corporate Summary
7.15.2 IBM Business Overview
7.15.3 IBM SaaS-based CRM Software Major Product Offerings
7.15.4 IBM SaaS-based CRM Software Revenue in Global (2016-2021)
7.15.5 IBM Key News
7.16 Zoho
7.16.1 Zoho Corporate Summary
7.16.2 Zoho Business Overview
7.16.3 Zoho SaaS-based CRM Software Major Product Offerings
7.16.4 Zoho SaaS-based CRM Software Revenue in Global (2016-2021)
7.16.5 Zoho Key News
7.17 Software AG
7.17.1 Software AG Corporate Summary
7.17.2 Software AG Business Overview
7.17.3 Software AG SaaS-based CRM Software Major Product Offerings
7.17.4 Software AG SaaS-based CRM Software Revenue in Global (2016-2021)
7.17.5 Software AG Key News
7.18 800APPs
7.18.1 800APPs Corporate Summary
7.18.2 800APPs Business Overview
7.18.3 800APPs SaaS-based CRM Software Major Product Offerings
7.18.4 800APPs SaaS-based CRM Software Revenue in Global (2016-2021)
7.18.5 800APPs Key News
7.19 Xtools
7.19.1 Xtools Corporate Summary
7.19.2 Xtools Business Overview
7.19.3 Xtools SaaS-based CRM Software Major Product Offerings
7.19.4 Xtools SaaS-based CRM Software Revenue in Global (2016-2021)
7.19.5 Xtools Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. SaaS-based CRM Software Market Opportunities & Trends in Global Market
Table 2. SaaS-based CRM Software Market Drivers in Global Market
Table 3. SaaS-based CRM Software Market Restraints in Global Market
Table 4. Key Players of SaaS-based CRM Software in Global Market
Table 5. Top SaaS-based CRM Software Players in Global Market, Ranking by Revenue (2019)
Table 6. Global SaaS-based CRM Software Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global SaaS-based CRM Software Revenue Share by Companies, 2016-2021
Table 8. Global Companies SaaS-based CRM Software Product Type
Table 9. List of Global Tier 1 SaaS-based CRM Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 SaaS-based CRM Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - Global SaaS-based CRM Software Revenue, (US$, Mn), 2021 VS 2027
Table 12. By Type - SaaS-based CRM Software Revenue in Global (US$, Mn), 2016-2021
Table 13. By Type - SaaS-based CRM Software Revenue in Global (US$, Mn), 2022-2027
Table 14. By Application - Global SaaS-based CRM Software Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - SaaS-based CRM Software Revenue in Global (US$, Mn), 2016-2021
Table 16. By Application - SaaS-based CRM Software Revenue in Global (US$, Mn), 2022-2027
Table 17. By Region - Global SaaS-based CRM Software Revenue, (US$, Mn), 2021 VS 2027
Table 18. By Region - Global SaaS-based CRM Software Revenue (US$, Mn), 2016-2021
Table 19. By Region - Global SaaS-based CRM Software Revenue (US$, Mn), 2022-2027
Table 20. By Country - North America SaaS-based CRM Software Revenue, (US$, Mn), 2016-2021
Table 21. By Country - North America SaaS-based CRM Software Revenue, (US$, Mn), 2022-2027
Table 22. By Country - Europe SaaS-based CRM Software Revenue, (US$, Mn), 2016-2021
Table 23. By Country - Europe SaaS-based CRM Software Revenue, (US$, Mn), 2022-2027
Table 24. By Region - Asia SaaS-based CRM Software Revenue, (US$, Mn), 2016-2021
Table 25. By Region - Asia SaaS-based CRM Software Revenue, (US$, Mn), 2022-2027
Table 26. By Country - South America SaaS-based CRM Software Revenue, (US$, Mn), 2016-2021
Table 27. By Country - South America SaaS-based CRM Software Revenue, (US$, Mn), 2022-2027
Table 28. By Country - Middle East & Africa SaaS-based CRM Software Revenue, (US$, Mn), 2016-2021
Table 29. By Country - Middle East & Africa SaaS-based CRM Software Revenue, (US$, Mn), 2022-2027
Table 30. Salesforce Corporate Summary
Table 31. Salesforce SaaS-based CRM Software Product Offerings
Table 32. Salesforce SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 33. Oracle Corporate Summary
Table 34. Oracle SaaS-based CRM Software Product Offerings
Table 35. Oracle SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 36. Aplicor Corporate Summary
Table 37. Aplicor SaaS-based CRM Software Product Offerings
Table 38. Aplicor SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 39. SAP Corporate Summary
Table 40. SAP SaaS-based CRM Software Product Offerings
Table 41. SAP SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 42. Microsoft Corporate Summary
Table 43. Microsoft SaaS-based CRM Software Product Offerings
Table 44. Microsoft SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 45. NetSuite Corporate Summary
Table 46. NetSuite SaaS-based CRM Software Product Offerings
Table 47. NetSuite SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 48. SugarCRM Corporate Summary
Table 49. SugarCRM SaaS-based CRM Software Product Offerings
Table 50. SugarCRM SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 51. AppShore Corporate Summary
Table 52. AppShore SaaS-based CRM Software Product Offerings
Table 53. AppShore SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 54. Commence Corporate Summary
Table 55. Commence SaaS-based CRM Software Product Offerings
Table 56. Commence SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 57. aprimo Corporate Summary
Table 58. aprimo SaaS-based CRM Software Product Offerings
Table 59. aprimo SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 60. Highrise Corporate Summary
Table 61. Highrise SaaS-based CRM Software Product Offerings
Table 62. Highrise SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 63. Sage CRM Corporate Summary
Table 64. Sage CRM SaaS-based CRM Software Product Offerings
Table 65. Sage CRM SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 66. Infusionsoft Corporate Summary
Table 67. Infusionsoft SaaS-based CRM Software Product Offerings
Table 68. Infusionsoft SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 69. Apprenda Corporate Summary
Table 70. Apprenda SaaS-based CRM Software Product Offerings
Table 71. Apprenda SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 72. IBM Corporate Summary
Table 73. IBM SaaS-based CRM Software Product Offerings
Table 74. IBM SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 75. Zoho Corporate Summary
Table 76. Zoho SaaS-based CRM Software Product Offerings
Table 77. Zoho SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 78. Software AG Corporate Summary
Table 79. Software AG SaaS-based CRM Software Product Offerings
Table 80. Software AG SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 81. 800APPs Corporate Summary
Table 82. 800APPs SaaS-based CRM Software Product Offerings
Table 83. 800APPs SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
Table 84. Xtools Corporate Summary
Table 85. Xtools SaaS-based CRM Software Product Offerings
Table 86. Xtools SaaS-based CRM Software Revenue (US$, Mn), (2016-2021)
List of Figures
Figure 1. SaaS-based CRM Software Segment by Type
Figure 2. SaaS-based CRM Software Segment by Application
Figure 3. Global SaaS-based CRM Software Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global SaaS-based CRM Software Market Size: 2021 VS 2027 (US$, Mn)
Figure 6. Global SaaS-based CRM Software Revenue, 2016-2027 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by SaaS-based CRM Software Revenue in 2020
Figure 8. By Type - Global SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 9. By Application - Global SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 10. By Region - Global SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 11. By Country - North America SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 12. US SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 13. Canada SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 14. Mexico SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 15. By Country - Europe SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 16. Germany SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 17. France SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 18. U.K. SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 19. Italy SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 20. Russia SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 21. Nordic Countries SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 22. Benelux SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 23. By Region - Asia SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 24. China SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 25. Japan SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 26. South Korea SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 27. Southeast Asia SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 28. India SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 29. By Country - South America SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 30. Brazil SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 31. Argentina SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 32. By Country - Middle East & Africa SaaS-based CRM Software Revenue Market Share, 2016-2027
Figure 33. Turkey SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 34. Israel SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 35. Saudi Arabia SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 36. UAE SaaS-based CRM Software Revenue, (US$, Mn), 2016-2027
Figure 37. Salesforce SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 38. Oracle SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 39. Aplicor SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 40. SAP SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 41. Microsoft SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 42. NetSuite SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 43. SugarCRM SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 44. AppShore SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 45. Commence SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 46. aprimo SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 47. Highrise SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 48. Sage CRM SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 49. Infusionsoft SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 50. Apprenda SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 51. IBM SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 52. Zoho SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 53. Software AG SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 54. 800APPs SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 55. Xtools SaaS-based CRM Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

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Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127

The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......

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