This report aims to provide a comprehensive presentation of the global market for Outsourced Customer Care Services, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Outsourced Customer Care Services. This report contains market size and forecasts of Outsourced Customer Care Services in global, including the following market information:
Global Outsourced Customer Care Services Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Outsourced Customer Care Services market was valued at US$ 70530 million in 2022 and is projected to reach US$ 88260 million by 2029, at a CAGR of 3.3% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The U.S. Market is Estimated at $ Million in 2022, While China is to reach $ Million.
CRM Technology Hosting Segment to Reach $ Million by 2029, with a % CAGR in next six years.
The global key manufacturers of Outsourced Customer Care Services include Sykes Enterprises, Synnex Corporation, TeleTech Holdings Inc., Teleperformance, Transcom Worldwide, West Corporation, Infosys, SPi Global and StarTek Inc., etc. in 2022, the global top five players have a share approximately % in terms of revenue.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Outsourced Customer Care Services companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Outsourced Customer Care Services Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Outsourced Customer Care Services Market Segment Percentages, by Type, 2022 (%)
- CRM Technology Hosting
- Fulfillment/Logistics
- Customer Interaction
Global Outsourced Customer Care Services Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Outsourced Customer Care Services Market Segment Percentages, by Application, 2022 (%)
- Pharma & Healthcare
- Food & Beverages
- Chemical & Material
- Construction
- Logistics
- Other
Global Outsourced Customer Care Services Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Outsourced Customer Care Services Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- - US
- - Canada
- - Mexico
- Europe
- - Germany
- - France
- - U.K.
- - Italy
- - Russia
- - Nordic Countries
- - Benelux
- - Rest of Europe
- Asia
- - China
- - Japan
- - South Korea
- - Southeast Asia
- - India
- - Rest of Asia
- South America
- - Brazil
- - Argentina
- - Rest of South America
- Middle East & Africa
- - Turkey
- - Israel
- - Saudi Arabia
- - UAE
- - Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Outsourced Customer Care Services revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Outsourced Customer Care Services revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
- Sykes Enterprises
- Synnex Corporation
- TeleTech Holdings Inc.
- Teleperformance
- Transcom Worldwide
- West Corporation
- Infosys
- SPi Global
- StarTek Inc.
- Expert Global Solutions
- Accenture
- Amdocs
- Aegis
- Alorica
- Sitel Worldwide Corporation
- Convergys Corporation
Outline of Major Chapters:
Chapter 1: Introduces the definition of Outsourced Customer Care Services, market overview.
Chapter 2: Global Outsourced Customer Care Services market size in revenue.
Chapter 3: Detailed analysis of Outsourced Customer Care Services company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Outsourced Customer Care Services in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
Outsourced Customer Care Services Market, Global Outlook and Forecast 2023-2029
Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Outsourced Customer Care Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Outsourced Customer Care Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Outsourced Customer Care Services Overall Market Size
2.1 Global Outsourced Customer Care Services Market Size: 2022 VS 2029
2.2 Global Outsourced Customer Care Services Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Outsourced Customer Care Services Players in Global Market
3.2 Top Global Outsourced Customer Care Services Companies Ranked by Revenue
3.3 Global Outsourced Customer Care Services Revenue by Companies
3.4 Top 3 and Top 5 Outsourced Customer Care Services Companies in Global Market, by Revenue in 2022
3.5 Global Companies Outsourced Customer Care Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Outsourced Customer Care Services Players in Global Market
3.6.1 List of Global Tier 1 Outsourced Customer Care Services Companies
3.6.2 List of Global Tier 2 and Tier 3 Outsourced Customer Care Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Outsourced Customer Care Services Market Size Markets, 2022 & 2029
4.1.2 CRM Technology Hosting
4.1.3 Fulfillment/Logistics
4.1.4 Customer Interaction
4.2 By Type - Global Outsourced Customer Care Services Revenue & Forecasts
4.2.1 By Type - Global Outsourced Customer Care Services Revenue, 2018-2023
4.2.2 By Type - Global Outsourced Customer Care Services Revenue, 2024-2029
4.2.3 By Type - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Outsourced Customer Care Services Market Size, 2022 & 2029
5.1.2 Pharma & Healthcare
5.1.3 Food & Beverages
5.1.4 Chemical & Material
5.1.5 Construction
5.1.6 Logistics
5.1.7 Other
5.2 By Application - Global Outsourced Customer Care Services Revenue & Forecasts
5.2.1 By Application - Global Outsourced Customer Care Services Revenue, 2018-2023
5.2.2 By Application - Global Outsourced Customer Care Services Revenue, 2024-2029
5.2.3 By Application - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Outsourced Customer Care Services Market Size, 2022 & 2029
6.2 By Region - Global Outsourced Customer Care Services Revenue & Forecasts
6.2.1 By Region - Global Outsourced Customer Care Services Revenue, 2018-2023
6.2.2 By Region - Global Outsourced Customer Care Services Revenue, 2024-2029
6.2.3 By Region - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Outsourced Customer Care Services Revenue, 2018-2029
6.3.2 US Outsourced Customer Care Services Market Size, 2018-2029
6.3.3 Canada Outsourced Customer Care Services Market Size, 2018-2029
6.3.4 Mexico Outsourced Customer Care Services Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Outsourced Customer Care Services Revenue, 2018-2029
6.4.2 Germany Outsourced Customer Care Services Market Size, 2018-2029
6.4.3 France Outsourced Customer Care Services Market Size, 2018-2029
6.4.4 U.K. Outsourced Customer Care Services Market Size, 2018-2029
6.4.5 Italy Outsourced Customer Care Services Market Size, 2018-2029
6.4.6 Russia Outsourced Customer Care Services Market Size, 2018-2029
6.4.7 Nordic Countries Outsourced Customer Care Services Market Size, 2018-2029
6.4.8 Benelux Outsourced Customer Care Services Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Outsourced Customer Care Services Revenue, 2018-2029
6.5.2 China Outsourced Customer Care Services Market Size, 2018-2029
6.5.3 Japan Outsourced Customer Care Services Market Size, 2018-2029
6.5.4 South Korea Outsourced Customer Care Services Market Size, 2018-2029
6.5.5 Southeast Asia Outsourced Customer Care Services Market Size, 2018-2029
6.5.6 India Outsourced Customer Care Services Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Outsourced Customer Care Services Revenue, 2018-2029
6.6.2 Brazil Outsourced Customer Care Services Market Size, 2018-2029
6.6.3 Argentina Outsourced Customer Care Services Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Outsourced Customer Care Services Revenue, 2018-2029
6.7.2 Turkey Outsourced Customer Care Services Market Size, 2018-2029
6.7.3 Israel Outsourced Customer Care Services Market Size, 2018-2029
6.7.4 Saudi Arabia Outsourced Customer Care Services Market Size, 2018-2029
6.7.5 UAE Outsourced Customer Care Services Market Size, 2018-2029
7 Outsourced Customer Care Services Companies Profiles
7.1 Sykes Enterprises
7.1.1 Sykes Enterprises Company Summary
7.1.2 Sykes Enterprises Business Overview
7.1.3 Sykes Enterprises Outsourced Customer Care Services Major Product Offerings
7.1.4 Sykes Enterprises Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.1.5 Sykes Enterprises Key News & Latest Developments
7.2 Synnex Corporation
7.2.1 Synnex Corporation Company Summary
7.2.2 Synnex Corporation Business Overview
7.2.3 Synnex Corporation Outsourced Customer Care Services Major Product Offerings
7.2.4 Synnex Corporation Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.2.5 Synnex Corporation Key News & Latest Developments
7.3 TeleTech Holdings Inc.
7.3.1 TeleTech Holdings Inc. Company Summary
7.3.2 TeleTech Holdings Inc. Business Overview
7.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Major Product Offerings
7.3.4 TeleTech Holdings Inc. Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.3.5 TeleTech Holdings Inc. Key News & Latest Developments
7.4 Teleperformance
7.4.1 Teleperformance Company Summary
7.4.2 Teleperformance Business Overview
7.4.3 Teleperformance Outsourced Customer Care Services Major Product Offerings
7.4.4 Teleperformance Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.4.5 Teleperformance Key News & Latest Developments
7.5 Transcom Worldwide
7.5.1 Transcom Worldwide Company Summary
7.5.2 Transcom Worldwide Business Overview
7.5.3 Transcom Worldwide Outsourced Customer Care Services Major Product Offerings
7.5.4 Transcom Worldwide Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.5.5 Transcom Worldwide Key News & Latest Developments
7.6 West Corporation
7.6.1 West Corporation Company Summary
7.6.2 West Corporation Business Overview
7.6.3 West Corporation Outsourced Customer Care Services Major Product Offerings
7.6.4 West Corporation Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.6.5 West Corporation Key News & Latest Developments
7.7 Infosys
7.7.1 Infosys Company Summary
7.7.2 Infosys Business Overview
7.7.3 Infosys Outsourced Customer Care Services Major Product Offerings
7.7.4 Infosys Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.7.5 Infosys Key News & Latest Developments
7.8 SPi Global
7.8.1 SPi Global Company Summary
7.8.2 SPi Global Business Overview
7.8.3 SPi Global Outsourced Customer Care Services Major Product Offerings
7.8.4 SPi Global Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.8.5 SPi Global Key News & Latest Developments
7.9 StarTek Inc.
7.9.1 StarTek Inc. Company Summary
7.9.2 StarTek Inc. Business Overview
7.9.3 StarTek Inc. Outsourced Customer Care Services Major Product Offerings
7.9.4 StarTek Inc. Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.9.5 StarTek Inc. Key News & Latest Developments
7.10 Expert Global Solutions
7.10.1 Expert Global Solutions Company Summary
7.10.2 Expert Global Solutions Business Overview
7.10.3 Expert Global Solutions Outsourced Customer Care Services Major Product Offerings
7.10.4 Expert Global Solutions Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.10.5 Expert Global Solutions Key News & Latest Developments
7.11 Accenture
7.11.1 Accenture Company Summary
7.11.2 Accenture Business Overview
7.11.3 Accenture Outsourced Customer Care Services Major Product Offerings
7.11.4 Accenture Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.11.5 Accenture Key News & Latest Developments
7.12 Amdocs
7.12.1 Amdocs Company Summary
7.12.2 Amdocs Business Overview
7.12.3 Amdocs Outsourced Customer Care Services Major Product Offerings
7.12.4 Amdocs Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.12.5 Amdocs Key News & Latest Developments
7.13 Aegis
7.13.1 Aegis Company Summary
7.13.2 Aegis Business Overview
7.13.3 Aegis Outsourced Customer Care Services Major Product Offerings
7.13.4 Aegis Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.13.5 Aegis Key News & Latest Developments
7.14 Alorica
7.14.1 Alorica Company Summary
7.14.2 Alorica Business Overview
7.14.3 Alorica Outsourced Customer Care Services Major Product Offerings
7.14.4 Alorica Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.14.5 Alorica Key News & Latest Developments
7.15 Sitel Worldwide Corporation
7.15.1 Sitel Worldwide Corporation Company Summary
7.15.2 Sitel Worldwide Corporation Business Overview
7.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Major Product Offerings
7.15.4 Sitel Worldwide Corporation Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.15.5 Sitel Worldwide Corporation Key News & Latest Developments
7.16 Convergys Corporation
7.16.1 Convergys Corporation Company Summary
7.16.2 Convergys Corporation Business Overview
7.16.3 Convergys Corporation Outsourced Customer Care Services Major Product Offerings
7.16.4 Convergys Corporation Outsourced Customer Care Services Revenue in Global Market (2018-2023)
7.16.5 Convergys Corporation Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Outsourced Customer Care Services Market Opportunities & Trends in Global Market
Table 2. Outsourced Customer Care Services Market Drivers in Global Market
Table 3. Outsourced Customer Care Services Market Restraints in Global Market
Table 4. Key Players of Outsourced Customer Care Services in Global Market
Table 5. Top Outsourced Customer Care Services Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Outsourced Customer Care Services Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Outsourced Customer Care Services Revenue Share by Companies, 2018-2023
Table 8. Global Companies Outsourced Customer Care Services Product Type
Table 9. List of Global Tier 1 Outsourced Customer Care Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Outsourced Customer Care Services Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Outsourced Customer Care Services Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Outsourced Customer Care Services Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Outsourced Customer Care Services Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Outsourced Customer Care Services Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Outsourced Customer Care Services Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Outsourced Customer Care Services Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Outsourced Customer Care Services Revenue, (US$, Mn), 2024-2029
Table 30. Sykes Enterprises Company Summary
Table 31. Sykes Enterprises Outsourced Customer Care Services Product Offerings
Table 32. Sykes Enterprises Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 33. Sykes Enterprises Key News & Latest Developments
Table 34. Synnex Corporation Company Summary
Table 35. Synnex Corporation Outsourced Customer Care Services Product Offerings
Table 36. Synnex Corporation Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 37. Synnex Corporation Key News & Latest Developments
Table 38. TeleTech Holdings Inc. Company Summary
Table 39. TeleTech Holdings Inc. Outsourced Customer Care Services Product Offerings
Table 40. TeleTech Holdings Inc. Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 41. TeleTech Holdings Inc. Key News & Latest Developments
Table 42. Teleperformance Company Summary
Table 43. Teleperformance Outsourced Customer Care Services Product Offerings
Table 44. Teleperformance Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 45. Teleperformance Key News & Latest Developments
Table 46. Transcom Worldwide Company Summary
Table 47. Transcom Worldwide Outsourced Customer Care Services Product Offerings
Table 48. Transcom Worldwide Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 49. Transcom Worldwide Key News & Latest Developments
Table 50. West Corporation Company Summary
Table 51. West Corporation Outsourced Customer Care Services Product Offerings
Table 52. West Corporation Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 53. West Corporation Key News & Latest Developments
Table 54. Infosys Company Summary
Table 55. Infosys Outsourced Customer Care Services Product Offerings
Table 56. Infosys Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 57. Infosys Key News & Latest Developments
Table 58. SPi Global Company Summary
Table 59. SPi Global Outsourced Customer Care Services Product Offerings
Table 60. SPi Global Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 61. SPi Global Key News & Latest Developments
Table 62. StarTek Inc. Company Summary
Table 63. StarTek Inc. Outsourced Customer Care Services Product Offerings
Table 64. StarTek Inc. Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 65. StarTek Inc. Key News & Latest Developments
Table 66. Expert Global Solutions Company Summary
Table 67. Expert Global Solutions Outsourced Customer Care Services Product Offerings
Table 68. Expert Global Solutions Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 69. Expert Global Solutions Key News & Latest Developments
Table 70. Accenture Company Summary
Table 71. Accenture Outsourced Customer Care Services Product Offerings
Table 72. Accenture Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 73. Accenture Key News & Latest Developments
Table 74. Amdocs Company Summary
Table 75. Amdocs Outsourced Customer Care Services Product Offerings
Table 76. Amdocs Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 77. Amdocs Key News & Latest Developments
Table 78. Aegis Company Summary
Table 79. Aegis Outsourced Customer Care Services Product Offerings
Table 80. Aegis Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 81. Aegis Key News & Latest Developments
Table 82. Alorica Company Summary
Table 83. Alorica Outsourced Customer Care Services Product Offerings
Table 84. Alorica Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 85. Alorica Key News & Latest Developments
Table 86. Sitel Worldwide Corporation Company Summary
Table 87. Sitel Worldwide Corporation Outsourced Customer Care Services Product Offerings
Table 88. Sitel Worldwide Corporation Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 89. Sitel Worldwide Corporation Key News & Latest Developments
Table 90. Convergys Corporation Company Summary
Table 91. Convergys Corporation Outsourced Customer Care Services Product Offerings
Table 92. Convergys Corporation Outsourced Customer Care Services Revenue (US$, Mn) & (2018-2023)
Table 93. Convergys Corporation Key News & Latest Developments
List of Figures
Figure 1. Outsourced Customer Care Services Segment by Type in 2022
Figure 2. Outsourced Customer Care Services Segment by Application in 2022
Figure 3. Global Outsourced Customer Care Services Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Outsourced Customer Care Services Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Outsourced Customer Care Services Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Outsourced Customer Care Services Revenue in 2022
Figure 8. By Type - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 9. By Application - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 10. By Type - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 12. By Application - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 14. By Region - Global Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 15. By Country - North America Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 16. US Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 20. Germany Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 21. France Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 28. China Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 32. India Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 34. Brazil Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Outsourced Customer Care Services Revenue Market Share, 2018-2029
Figure 37. Turkey Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Outsourced Customer Care Services Revenue, (US$, Mn), 2018-2029
Figure 41. Sykes Enterprises Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Synnex Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. TeleTech Holdings Inc. Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Teleperformance Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Transcom Worldwide Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. West Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. Infosys Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. SPi Global Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. StarTek Inc. Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. Expert Global Solutions Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Accenture Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. Amdocs Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. Aegis Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 54. Alorica Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 55. Sitel Worldwide Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 56. Convergys Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
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Market Overview of Global SaaS-based CRM Software market:
According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years.
SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......
Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 21-Dec-2023 Price: US 3380 Onwards Pages: 98
Market Overview of Global Customer Relationship Management market:
According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......
Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 12-Dec-2023 Price: US 3380 Onwards Pages: 115
Market Overview of Global Outsourced Customer Care Services market:
According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep......
Global Contact Center Analytics Market Research Report 2023
Published: 28-Nov-2023 Price: US 2900 Onwards Pages: 93
Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers.
According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......
2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel
Published: 06-Nov-2023 Price: US 2500 Onwards Pages: 104
This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for Con......
Global Contact Center Market Status and Outlook 2023-2028
Published: 06-Nov-2023 Price: US 3160 Onwards Pages: 127
The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time.
Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......
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