Outsourced Customer Care Services Market, Global Outlook and Forecast 2022-2028

Outsourced Customer Care Services Market, Global Outlook and Forecast 2022-2028

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Outsourced Customer Care Services Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Outsourced Customer Care Services Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Outsourced Customer Care Services Overall Market Size
2.1 Global Outsourced Customer Care Services Market Size: 2021 VS 2028
2.2 Global Outsourced Customer Care Services Market Size, Prospects & Forecasts: 2017-2028
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Outsourced Customer Care Services Players in Global Market
3.2 Top Global Outsourced Customer Care Services Companies Ranked by Revenue
3.3 Global Outsourced Customer Care Services Revenue by Companies
3.4 Top 3 and Top 5 Outsourced Customer Care Services Companies in Global Market, by Revenue in 2021
3.5 Global Companies Outsourced Customer Care Services Product Type
3.6 Tier 1, Tier 2 and Tier 3 Outsourced Customer Care Services Players in Global Market
3.6.1 List of Global Tier 1 Outsourced Customer Care Services Companies
3.6.2 List of Global Tier 2 and Tier 3 Outsourced Customer Care Services Companies
4 Market Sights by Product
4.1 Overview
4.1.1 by Type - Global Outsourced Customer Care Services Market Size Markets, 2021 & 2028
4.1.2 CRM Technology Hosting
4.1.3 Fulfillment/Logistics
4.1.4 Customer Interaction
4.2 By Type - Global Outsourced Customer Care Services Revenue & Forecasts
4.2.1 By Type - Global Outsourced Customer Care Services Revenue, 2017-2022
4.2.2 By Type - Global Outsourced Customer Care Services Revenue, 2023-2028
4.2.3 By Type - Global Outsourced Customer Care Services Revenue Market Share, 2017-2028
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Outsourced Customer Care Services Market Size, 2021 & 2028
5.1.2 Pharma & Healthcare
5.1.3 Food & Beverages
5.1.4 Chemical & Material
5.1.5 Construction
5.1.6 Logistics
5.1.7 Other
5.2 By Application - Global Outsourced Customer Care Services Revenue & Forecasts
5.2.1 By Application - Global Outsourced Customer Care Services Revenue, 2017-2022
5.2.2 By Application - Global Outsourced Customer Care Services Revenue, 2023-2028
5.2.3 By Application - Global Outsourced Customer Care Services Revenue Market Share, 2017-2028
6 Sights by Region
6.1 By Region - Global Outsourced Customer Care Services Market Size, 2021 & 2028
6.2 By Region - Global Outsourced Customer Care Services Revenue & Forecasts
6.2.1 By Region - Global Outsourced Customer Care Services Revenue, 2017-2022
6.2.2 By Region - Global Outsourced Customer Care Services Revenue, 2023-2028
6.2.3 By Region - Global Outsourced Customer Care Services Revenue Market Share, 2017-2028
6.3 North America
6.3.1 By Country - North America Outsourced Customer Care Services Revenue, 2017-2028
6.3.2 US Outsourced Customer Care Services Market Size, 2017-2028
6.3.3 Canada Outsourced Customer Care Services Market Size, 2017-2028
6.3.4 Mexico Outsourced Customer Care Services Market Size, 2017-2028
6.4 Europe
6.4.1 By Country - Europe Outsourced Customer Care Services Revenue, 2017-2028
6.4.2 Germany Outsourced Customer Care Services Market Size, 2017-2028
6.4.3 France Outsourced Customer Care Services Market Size, 2017-2028
6.4.4 U.K. Outsourced Customer Care Services Market Size, 2017-2028
6.4.5 Italy Outsourced Customer Care Services Market Size, 2017-2028
6.4.6 Russia Outsourced Customer Care Services Market Size, 2017-2028
6.4.7 Nordic Countries Outsourced Customer Care Services Market Size, 2017-2028
6.4.8 Benelux Outsourced Customer Care Services Market Size, 2017-2028
6.5 Asia
6.5.1 By Region - Asia Outsourced Customer Care Services Revenue, 2017-2028
6.5.2 China Outsourced Customer Care Services Market Size, 2017-2028
6.5.3 Japan Outsourced Customer Care Services Market Size, 2017-2028
6.5.4 South Korea Outsourced Customer Care Services Market Size, 2017-2028
6.5.5 Southeast Asia Outsourced Customer Care Services Market Size, 2017-2028
6.5.6 India Outsourced Customer Care Services Market Size, 2017-2028
6.6 South America
6.6.1 By Country - South America Outsourced Customer Care Services Revenue, 2017-2028
6.6.2 Brazil Outsourced Customer Care Services Market Size, 2017-2028
6.6.3 Argentina Outsourced Customer Care Services Market Size, 2017-2028
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Outsourced Customer Care Services Revenue, 2017-2028
6.7.2 Turkey Outsourced Customer Care Services Market Size, 2017-2028
6.7.3 Israel Outsourced Customer Care Services Market Size, 2017-2028
6.7.4 Saudi Arabia Outsourced Customer Care Services Market Size, 2017-2028
6.7.5 UAE Outsourced Customer Care Services Market Size, 2017-2028
7 Players Profiles
7.1 Sykes Enterprises
7.1.1 Sykes Enterprises Corporate Summary
7.1.2 Sykes Enterprises Business Overview
7.1.3 Sykes Enterprises Outsourced Customer Care Services Major Product Offerings
7.1.4 Sykes Enterprises Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.1.5 Sykes Enterprises Key News
7.2 Synnex Corporation
7.2.1 Synnex Corporation Corporate Summary
7.2.2 Synnex Corporation Business Overview
7.2.3 Synnex Corporation Outsourced Customer Care Services Major Product Offerings
7.2.4 Synnex Corporation Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.2.5 Synnex Corporation Key News
7.3 TeleTech Holdings Inc.
7.3.1 TeleTech Holdings Inc. Corporate Summary
7.3.2 TeleTech Holdings Inc. Business Overview
7.3.3 TeleTech Holdings Inc. Outsourced Customer Care Services Major Product Offerings
7.3.4 TeleTech Holdings Inc. Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.3.5 TeleTech Holdings Inc. Key News
7.4 Teleperformance
7.4.1 Teleperformance Corporate Summary
7.4.2 Teleperformance Business Overview
7.4.3 Teleperformance Outsourced Customer Care Services Major Product Offerings
7.4.4 Teleperformance Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.4.5 Teleperformance Key News
7.5 Transcom Worldwide
7.5.1 Transcom Worldwide Corporate Summary
7.5.2 Transcom Worldwide Business Overview
7.5.3 Transcom Worldwide Outsourced Customer Care Services Major Product Offerings
7.5.4 Transcom Worldwide Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.5.5 Transcom Worldwide Key News
7.6 West Corporation
7.6.1 West Corporation Corporate Summary
7.6.2 West Corporation Business Overview
7.6.3 West Corporation Outsourced Customer Care Services Major Product Offerings
7.6.4 West Corporation Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.6.5 West Corporation Key News
7.7 Infosys
7.7.1 Infosys Corporate Summary
7.7.2 Infosys Business Overview
7.7.3 Infosys Outsourced Customer Care Services Major Product Offerings
7.7.4 Infosys Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.7.5 Infosys Key News
7.8 SPi Global
7.8.1 SPi Global Corporate Summary
7.8.2 SPi Global Business Overview
7.8.3 SPi Global Outsourced Customer Care Services Major Product Offerings
7.8.4 SPi Global Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.8.5 SPi Global Key News
7.9 StarTek Inc.
7.9.1 StarTek Inc. Corporate Summary
7.9.2 StarTek Inc. Business Overview
7.9.3 StarTek Inc. Outsourced Customer Care Services Major Product Offerings
7.9.4 StarTek Inc. Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.9.5 StarTek Inc. Key News
7.10 Expert Global Solutions
7.10.1 Expert Global Solutions Corporate Summary
7.10.2 Expert Global Solutions Business Overview
7.10.3 Expert Global Solutions Outsourced Customer Care Services Major Product Offerings
7.10.4 Expert Global Solutions Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.10.5 Expert Global Solutions Key News
7.11 Accenture
7.11.1 Accenture Corporate Summary
7.11.2 Accenture Business Overview
7.11.3 Accenture Outsourced Customer Care Services Major Product Offerings
7.11.4 Accenture Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.11.5 Accenture Key News
7.12 Amdocs
7.12.1 Amdocs Corporate Summary
7.12.2 Amdocs Business Overview
7.12.3 Amdocs Outsourced Customer Care Services Major Product Offerings
7.12.4 Amdocs Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.12.5 Amdocs Key News
7.13 Aegis
7.13.1 Aegis Corporate Summary
7.13.2 Aegis Business Overview
7.13.3 Aegis Outsourced Customer Care Services Major Product Offerings
7.13.4 Aegis Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.13.5 Aegis Key News
7.14 Alorica
7.14.1 Alorica Corporate Summary
7.14.2 Alorica Business Overview
7.14.3 Alorica Outsourced Customer Care Services Major Product Offerings
7.14.4 Alorica Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.14.5 Alorica Key News
7.15 Sitel Worldwide Corporation
7.15.1 Sitel Worldwide Corporation Corporate Summary
7.15.2 Sitel Worldwide Corporation Business Overview
7.15.3 Sitel Worldwide Corporation Outsourced Customer Care Services Major Product Offerings
7.15.4 Sitel Worldwide Corporation Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.15.5 Sitel Worldwide Corporation Key News
7.16 Convergys Corporation
7.16.1 Convergys Corporation Corporate Summary
7.16.2 Convergys Corporation Business Overview
7.16.3 Convergys Corporation Outsourced Customer Care Services Major Product Offerings
7.16.4 Convergys Corporation Outsourced Customer Care Services Revenue in Global Market (2017-2022)
7.16.5 Convergys Corporation Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Outsourced Customer Care Services Market Opportunities & Trends in Global Market
Table 2. Outsourced Customer Care Services Market Drivers in Global Market
Table 3. Outsourced Customer Care Services Market Restraints in Global Market
Table 4. Key Players of Outsourced Customer Care Services in Global Market
Table 5. Top Outsourced Customer Care Services Players in Global Market, Ranking by Revenue (2021)
Table 6. Global Outsourced Customer Care Services Revenue by Companies, (US$, Mn), 2017-2022
Table 7. Global Outsourced Customer Care Services Revenue Share by Companies, 2017-2022
Table 8. Global Companies Outsourced Customer Care Services Product Type
Table 9. List of Global Tier 1 Outsourced Customer Care Services Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Outsourced Customer Care Services Companies, Revenue (US$, Mn) in 2021 and Market Share
Table 11. By Type - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2021 & 2028
Table 12. By Type - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2017-2022
Table 13. By Type - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2023-2028
Table 14. By Application - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2021 & 2028
Table 15. By Application - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2017-2022
Table 16. By Application - Outsourced Customer Care Services Revenue in Global (US$, Mn), 2023-2028
Table 17. By Region - Global Outsourced Customer Care Services Revenue, (US$, Mn), 2021 & 2028
Table 18. By Region - Global Outsourced Customer Care Services Revenue (US$, Mn), 2017-2022
Table 19. By Region - Global Outsourced Customer Care Services Revenue (US$, Mn), 2023-2028
Table 20. By Country - North America Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2022
Table 21. By Country - North America Outsourced Customer Care Services Revenue, (US$, Mn), 2023-2028
Table 22. By Country - Europe Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2022
Table 23. By Country - Europe Outsourced Customer Care Services Revenue, (US$, Mn), 2023-2028
Table 24. By Region - Asia Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2022
Table 25. By Region - Asia Outsourced Customer Care Services Revenue, (US$, Mn), 2023-2028
Table 26. By Country - South America Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2022
Table 27. By Country - South America Outsourced Customer Care Services Revenue, (US$, Mn), 2023-2028
Table 28. By Country - Middle East & Africa Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2022
Table 29. By Country - Middle East & Africa Outsourced Customer Care Services Revenue, (US$, Mn), 2023-2028
Table 30. Sykes Enterprises Corporate Summary
Table 31. Sykes Enterprises Outsourced Customer Care Services Product Offerings
Table 32. Sykes Enterprises Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 33. Synnex Corporation Corporate Summary
Table 34. Synnex Corporation Outsourced Customer Care Services Product Offerings
Table 35. Synnex Corporation Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 36. TeleTech Holdings Inc. Corporate Summary
Table 37. TeleTech Holdings Inc. Outsourced Customer Care Services Product Offerings
Table 38. TeleTech Holdings Inc. Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 39. Teleperformance Corporate Summary
Table 40. Teleperformance Outsourced Customer Care Services Product Offerings
Table 41. Teleperformance Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 42. Transcom Worldwide Corporate Summary
Table 43. Transcom Worldwide Outsourced Customer Care Services Product Offerings
Table 44. Transcom Worldwide Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 45. West Corporation Corporate Summary
Table 46. West Corporation Outsourced Customer Care Services Product Offerings
Table 47. West Corporation Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 48. Infosys Corporate Summary
Table 49. Infosys Outsourced Customer Care Services Product Offerings
Table 50. Infosys Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 51. SPi Global Corporate Summary
Table 52. SPi Global Outsourced Customer Care Services Product Offerings
Table 53. SPi Global Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 54. StarTek Inc. Corporate Summary
Table 55. StarTek Inc. Outsourced Customer Care Services Product Offerings
Table 56. StarTek Inc. Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 57. Expert Global Solutions Corporate Summary
Table 58. Expert Global Solutions Outsourced Customer Care Services Product Offerings
Table 59. Expert Global Solutions Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 60. Accenture Corporate Summary
Table 61. Accenture Outsourced Customer Care Services Product Offerings
Table 62. Accenture Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 63. Amdocs Corporate Summary
Table 64. Amdocs Outsourced Customer Care Services Product Offerings
Table 65. Amdocs Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 66. Aegis Corporate Summary
Table 67. Aegis Outsourced Customer Care Services Product Offerings
Table 68. Aegis Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 69. Alorica Corporate Summary
Table 70. Alorica Outsourced Customer Care Services Product Offerings
Table 71. Alorica Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 72. Sitel Worldwide Corporation Corporate Summary
Table 73. Sitel Worldwide Corporation Outsourced Customer Care Services Product Offerings
Table 74. Sitel Worldwide Corporation Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
Table 75. Convergys Corporation Corporate Summary
Table 76. Convergys Corporation Outsourced Customer Care Services Product Offerings
Table 77. Convergys Corporation Outsourced Customer Care Services Revenue (US$, Mn), (2017-2022)
List of Figures
Figure 1. Outsourced Customer Care Services Segment by Type in 2021
Figure 2. Outsourced Customer Care Services Segment by Application in 2021
Figure 3. Global Outsourced Customer Care Services Market Overview: 2021
Figure 4. Key Caveats
Figure 5. Global Outsourced Customer Care Services Market Size: 2021 VS 2028 (US$, Mn)
Figure 6. Global Outsourced Customer Care Services Revenue, 2017-2028 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Outsourced Customer Care Services Revenue in 2021
Figure 8. By Type - Global Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 9. By Application - Global Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 10. By Region - Global Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 11. By Country - North America Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 12. US Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 13. Canada Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 14. Mexico Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 15. By Country - Europe Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 16. Germany Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 17. France Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 18. U.K. Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 19. Italy Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 20. Russia Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 21. Nordic Countries Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 22. Benelux Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 23. By Region - Asia Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 24. China Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 25. Japan Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 26. South Korea Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 27. Southeast Asia Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 28. India Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 29. By Country - South America Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 30. Brazil Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 31. Argentina Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 32. By Country - Middle East & Africa Outsourced Customer Care Services Revenue Market Share, 2017-2028
Figure 33. Turkey Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 34. Israel Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 35. Saudi Arabia Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 36. UAE Outsourced Customer Care Services Revenue, (US$, Mn), 2017-2028
Figure 37. Sykes Enterprises Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 38. Synnex Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 39. TeleTech Holdings Inc. Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 40. Teleperformance Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 41. Transcom Worldwide Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 42. West Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 43. Infosys Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 44. SPi Global Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 45. StarTek Inc. Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 46. Expert Global Solutions Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 47. Accenture Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 48. Amdocs Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 49. Aegis Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 50. Alorica Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 51. Sitel Worldwide Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)
Figure 52. Convergys Corporation Outsourced Customer Care Services Revenue Year Over Year Growth (US$, Mn) & (2017-2022)

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