Speech analytics is the process of analyzing recorded calls to gather customer information to improve communication and future interaction. The process is primarily used by customer contact centers to extract information buried in client interactions with an enterprise.
Based on the Speech Analytics market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.
In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.
Key players in the global Speech Analytics market covered in Chapter 5:
Genesys
Calabrio
Interactive Intelligence Group
CallMiner
Hewlett-Packard Enterprise
ClaraBridge
InContact
Avaya
Verint Systems
NICE Systems
In Chapter 6, on the basis of types, the Speech Analytics market from 2015 to 2025 is primarily split into:
On- Remise
Cloud
In Chapter 7, on the basis of applications, the Speech Analytics market from 2015 to 2025 covers:
Telecom
IT
Outsourcing
Others
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Global Speech Analytics Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery
Table of Content
1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global Speech Analytics Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis
2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact
3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain
4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans
5 Analysis of Leading Companies
5.1 Genesys
5.1.1 Genesys Company Profile
5.1.2 Genesys Business Overview
5.1.3 Genesys Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 Genesys Speech Analytics Products Introduction
5.2 Calabrio
5.2.1 Calabrio Company Profile
5.2.2 Calabrio Business Overview
5.2.3 Calabrio Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 Calabrio Speech Analytics Products Introduction
5.3 Interactive Intelligence Group
5.3.1 Interactive Intelligence Group Company Profile
5.3.2 Interactive Intelligence Group Business Overview
5.3.3 Interactive Intelligence Group Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 Interactive Intelligence Group Speech Analytics Products Introduction
5.4 CallMiner
5.4.1 CallMiner Company Profile
5.4.2 CallMiner Business Overview
5.4.3 CallMiner Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 CallMiner Speech Analytics Products Introduction
5.5 Hewlett-Packard Enterprise
5.5.1 Hewlett-Packard Enterprise Company Profile
5.5.2 Hewlett-Packard Enterprise Business Overview
5.5.3 Hewlett-Packard Enterprise Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 Hewlett-Packard Enterprise Speech Analytics Products Introduction
5.6 ClaraBridge
5.6.1 ClaraBridge Company Profile
5.6.2 ClaraBridge Business Overview
5.6.3 ClaraBridge Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 ClaraBridge Speech Analytics Products Introduction
5.7 InContact
5.7.1 InContact Company Profile
5.7.2 InContact Business Overview
5.7.3 InContact Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 InContact Speech Analytics Products Introduction
5.8 Avaya
5.8.1 Avaya Company Profile
5.8.2 Avaya Business Overview
5.8.3 Avaya Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 Avaya Speech Analytics Products Introduction
5.9 Verint Systems
5.9.1 Verint Systems Company Profile
5.9.2 Verint Systems Business Overview
5.9.3 Verint Systems Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 Verint Systems Speech Analytics Products Introduction
5.10 NICE Systems
5.10.1 NICE Systems Company Profile
5.10.2 NICE Systems Business Overview
5.10.3 NICE Systems Speech Analytics Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 NICE Systems Speech Analytics Products Introduction
6 Market Analysis and Forecast, By Product Types
6.1 Global Speech Analytics Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global Speech Analytics Sales and Market Share by Types (2015-2020)
6.1.2 Global Speech Analytics Revenue and Market Share by Types (2015-2020)
6.1.3 Global Speech Analytics Price by Types (2015-2020)
6.2 Global Speech Analytics Market Forecast by Types (2020-2025)
6.2.1 Global Speech Analytics Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global Speech Analytics Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Speech Analytics Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global Speech Analytics Sales, Price and Growth Rate of On- Remise
6.3.2 Global Speech Analytics Sales, Price and Growth Rate of Cloud
6.4 Global Speech Analytics Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 On- Remise Market Revenue and Sales Forecast (2020-2025)
6.4.2 Cloud Market Revenue and Sales Forecast (2020-2025)
7 Market Analysis and Forecast, By Applications
7.1 Global Speech Analytics Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global Speech Analytics Sales and Market Share by Applications (2015-2020)
7.1.2 Global Speech Analytics Revenue and Market Share by Applications (2015-2020)
7.2 Global Speech Analytics Market Forecast by Applications (2020-2025)
7.2.1 Global Speech Analytics Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global Speech Analytics Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global Speech Analytics Revenue, Sales and Growth Rate of Telecom (2015-2020)
7.3.2 Global Speech Analytics Revenue, Sales and Growth Rate of IT (2015-2020)
7.3.3 Global Speech Analytics Revenue, Sales and Growth Rate of Outsourcing (2015-2020)
7.3.4 Global Speech Analytics Revenue, Sales and Growth Rate of Others (2015-2020)
7.4 Global Speech Analytics Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 Telecom Market Revenue and Sales Forecast (2020-2025)
7.4.2 IT Market Revenue and Sales Forecast (2020-2025)
7.4.3 Outsourcing Market Revenue and Sales Forecast (2020-2025)
7.4.4 Others Market Revenue and Sales Forecast (2020-2025)
8 Market Analysis and Forecast, By Regions
8.1 Global Speech Analytics Sales by Regions (2015-2020)
8.2 Global Speech Analytics Market Revenue by Regions (2015-2020)
8.3 Global Speech Analytics Market Forecast by Regions (2020-2025)
9 North America Speech Analytics Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America Speech Analytics Market Sales and Growth Rate (2015-2020)
9.3 North America Speech Analytics Market Revenue and Growth Rate (2015-2020)
9.4 North America Speech Analytics Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Speech Analytics Market Analysis by Country
9.6.1 U.S. Speech Analytics Sales and Growth Rate
9.6.2 Canada Speech Analytics Sales and Growth Rate
9.6.3 Mexico Speech Analytics Sales and Growth Rate
10 Europe Speech Analytics Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe Speech Analytics Market Sales and Growth Rate (2015-2020)
10.3 Europe Speech Analytics Market Revenue and Growth Rate (2015-2020)
10.4 Europe Speech Analytics Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Speech Analytics Market Analysis by Country
10.6.1 Germany Speech Analytics Sales and Growth Rate
10.6.2 United Kingdom Speech Analytics Sales and Growth Rate
10.6.3 France Speech Analytics Sales and Growth Rate
10.6.4 Italy Speech Analytics Sales and Growth Rate
10.6.5 Spain Speech Analytics Sales and Growth Rate
10.6.6 Russia Speech Analytics Sales and Growth Rate
11 Asia-Pacific Speech Analytics Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Speech Analytics Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Speech Analytics Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Speech Analytics Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Speech Analytics Market Analysis by Country
11.6.1 China Speech Analytics Sales and Growth Rate
11.6.2 Japan Speech Analytics Sales and Growth Rate
11.6.3 South Korea Speech Analytics Sales and Growth Rate
11.6.4 Australia Speech Analytics Sales and Growth Rate
11.6.5 India Speech Analytics Sales and Growth Rate
12 South America Speech Analytics Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America Speech Analytics Market Sales and Growth Rate (2015-2020)
12.3 South America Speech Analytics Market Revenue and Growth Rate (2015-2020)
12.4 South America Speech Analytics Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Speech Analytics Market Analysis by Country
12.6.1 Brazil Speech Analytics Sales and Growth Rate
12.6.2 Argentina Speech Analytics Sales and Growth Rate
12.6.3 Columbia Speech Analytics Sales and Growth Rate
13 Middle East and Africa Speech Analytics Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Speech Analytics Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Speech Analytics Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Speech Analytics Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Speech Analytics Market Analysis by Country
13.6.1 UAE Speech Analytics Sales and Growth Rate
13.6.2 Egypt Speech Analytics Sales and Growth Rate
13.6.3 South Africa Speech Analytics Sales and Growth Rate
14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors
15 Appendix
15.1 Methodology
15.2 Research Data Source
List of Tables and Figures
Figure Product Picture
Figure Global Speech Analytics Market Size and Growth Rate 2015-2025
Table Speech Analytics Key Market Segments
Figure Global Speech Analytics Market Revenue ($) Segment by Type from 2015-2020
Figure Global Speech Analytics Market Revenue ($) Segment by Applications from 2015-2020
Table SWOT Analysis
Figure Global COVID-19 Status
Figure Supply Chain
Table Major Players Headquarters, and Service Area of Speech Analytics
Table Major Players Revenue in 2019
Figure Major Players Revenue Share in 2019
Table Genesys Company Profile
Table Genesys Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Genesys Production and Growth Rate
Figure Genesys Market Revenue ($) Market Share 2015-2020
Table Calabrio Company Profile
Table Calabrio Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Calabrio Production and Growth Rate
Figure Calabrio Market Revenue ($) Market Share 2015-2020
Table Interactive Intelligence Group Company Profile
Table Interactive Intelligence Group Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Interactive Intelligence Group Production and Growth Rate
Figure Interactive Intelligence Group Market Revenue ($) Market Share 2015-2020
Table CallMiner Company Profile
Table CallMiner Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure CallMiner Production and Growth Rate
Figure CallMiner Market Revenue ($) Market Share 2015-2020
Table Hewlett-Packard Enterprise Company Profile
Table Hewlett-Packard Enterprise Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Hewlett-Packard Enterprise Production and Growth Rate
Figure Hewlett-Packard Enterprise Market Revenue ($) Market Share 2015-2020
Table ClaraBridge Company Profile
Table ClaraBridge Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure ClaraBridge Production and Growth Rate
Figure ClaraBridge Market Revenue ($) Market Share 2015-2020
Table InContact Company Profile
Table InContact Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure InContact Production and Growth Rate
Figure InContact Market Revenue ($) Market Share 2015-2020
Table Avaya Company Profile
Table Avaya Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Avaya Production and Growth Rate
Figure Avaya Market Revenue ($) Market Share 2015-2020
Table Verint Systems Company Profile
Table Verint Systems Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure Verint Systems Production and Growth Rate
Figure Verint Systems Market Revenue ($) Market Share 2015-2020
Table NICE Systems Company Profile
Table NICE Systems Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020)
Figure NICE Systems Production and Growth Rate
Figure NICE Systems Market Revenue ($) Market Share 2015-2020
Table Global Speech Analytics Sales by Types (2015-2020)
Table Global Speech Analytics Sales Share by Types (2015-2020)
Table Global Speech Analytics Revenue ($) by Types (2015-2020)
Table Global Speech Analytics Revenue Share by Types (2015-2020)
Table Global Speech Analytics Price ($) by Types (2015-2020)
Table Global Speech Analytics Market Forecast Sales by Types (2020-2025)
Table Global Speech Analytics Market Forecast Sales Share by Types (2020-2025)
Table Global Speech Analytics Market Forecast Revenue ($) by Types (2020-2025)
Table Global Speech Analytics Market Forecast Revenue Share by Types (2020-2025)
Figure Global On- Remise Sales and Growth Rate (2015-2020)
Figure Global On- Remise Price (2015-2020)
Figure Global Cloud Sales and Growth Rate (2015-2020)
Figure Global Cloud Price (2015-2020)
Figure Global Speech Analytics Market Revenue ($) and Growth Rate Forecast of On- Remise (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate Forecast of On- Remise (2020-2025)
Figure Global Speech Analytics Market Revenue ($) and Growth Rate Forecast of Cloud (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate Forecast of Cloud (2020-2025)
Table Global Speech Analytics Sales by Applications (2015-2020)
Table Global Speech Analytics Sales Share by Applications (2015-2020)
Table Global Speech Analytics Revenue ($) by Applications (2015-2020)
Table Global Speech Analytics Revenue Share by Applications (2015-2020)
Table Global Speech Analytics Market Forecast Sales by Applications (2020-2025)
Table Global Speech Analytics Market Forecast Sales Share by Applications (2020-2025)
Table Global Speech Analytics Market Forecast Revenue ($) by Applications (2020-2025)
Table Global Speech Analytics Market Forecast Revenue Share by Applications (2020-2025)
Figure Global Telecom Sales and Growth Rate (2015-2020)
Figure Global Telecom Price (2015-2020)
Figure Global IT Sales and Growth Rate (2015-2020)
Figure Global IT Price (2015-2020)
Figure Global Outsourcing Sales and Growth Rate (2015-2020)
Figure Global Outsourcing Price (2015-2020)
Figure Global Others Sales and Growth Rate (2015-2020)
Figure Global Others Price (2015-2020)
Figure Global Speech Analytics Market Revenue ($) and Growth Rate Forecast of Telecom (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate Forecast of Telecom (2020-2025)
Figure Global Speech Analytics Market Revenue ($) and Growth Rate Forecast of IT (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate Forecast of IT (2020-2025)
Figure Global Speech Analytics Market Revenue ($) and Growth Rate Forecast of Outsourcing (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate Forecast of Outsourcing (2020-2025)
Figure Global Speech Analytics Market Revenue ($) and Growth Rate Forecast of Others (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate Forecast of Others (2020-2025)
Figure Global Speech Analytics Sales and Growth Rate (2015-2020)
Table Global Speech Analytics Sales by Regions (2015-2020)
Table Global Speech Analytics Sales Market Share by Regions (2015-2020)
Figure Global Speech Analytics Sales Market Share by Regions in 2019
Figure Global Speech Analytics Revenue and Growth Rate (2015-2020)
Table Global Speech Analytics Revenue by Regions (2015-2020)
Table Global Speech Analytics Revenue Market Share by Regions (2015-2020)
Figure Global Speech Analytics Revenue Market Share by Regions in 2019
Table Global Speech Analytics Market Forecast Sales by Regions (2020-2025)
Table Global Speech Analytics Market Forecast Sales Share by Regions (2020-2025)
Table Global Speech Analytics Market Forecast Revenue ($) by Regions (2020-2025)
Table Global Speech Analytics Market Forecast Revenue Share by Regions (2020-2025)
Figure North America Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure North America Speech Analytics Market Revenue and Growth Rate (2015-2020)
Figure North America Speech Analytics Market Forecast Sales (2020-2025)
Figure North America Speech Analytics Market Forecast Revenue ($) (2020-2025)
Figure North America COVID-19 Status
Figure U.S. Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Canada Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Mexico Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Europe Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Europe Speech Analytics Market Revenue and Growth Rate (2015-2020)
Figure Europe Speech Analytics Market Forecast Sales (2020-2025)
Figure Europe Speech Analytics Market Forecast Revenue ($) (2020-2025)
Figure Europe COVID-19 Status
Figure Germany Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure United Kingdom Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure France Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Italy Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Spain Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Russia Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Asia-Pacific Speech Analytics Market Revenue and Growth Rate (2015-2020)
Figure Asia-Pacific Speech Analytics Market Forecast Sales (2020-2025)
Figure Asia-Pacific Speech Analytics Market Forecast Revenue ($) (2020-2025)
Figure Asia Pacific COVID-19 Status
Figure China Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Japan Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure South Korea Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Australia Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure India Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure South America Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure South America Speech Analytics Market Revenue and Growth Rate (2015-2020)
Figure South America Speech Analytics Market Forecast Sales (2020-2025)
Figure South America Speech Analytics Market Forecast Revenue ($) (2020-2025)
Figure Brazil Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Argentina Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Columbia Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Middle East and Africa Speech Analytics Market Revenue and Growth Rate (2015-2020)
Figure Middle East and Africa Speech Analytics Market Forecast Sales (2020-2025)
Figure Middle East and Africa Speech Analytics Market Forecast Revenue ($) (2020-2025)
Figure UAE Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure Egypt Speech Analytics Market Sales and Growth Rate (2015-2020)
Figure South Africa Speech Analytics Market Sales and Growth Rate (2015-2020)
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