Global SaaS-based CRM Software Market Research Report 2023

Global SaaS-based CRM Software Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global SaaS-based CRM Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud-based
1.2.3 On-premises
1.3 Market by Application
1.3.1 Global SaaS-based CRM Software Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 SME
1.3.3 Large Enterprise
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global SaaS-based CRM Software Market Perspective (2018-2029)
2.2 SaaS-based CRM Software Growth Trends by Region
2.2.1 Global SaaS-based CRM Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 SaaS-based CRM Software Historic Market Size by Region (2018-2023)
2.2.3 SaaS-based CRM Software Forecasted Market Size by Region (2024-2029)
2.3 SaaS-based CRM Software Market Dynamics
2.3.1 SaaS-based CRM Software Industry Trends
2.3.2 SaaS-based CRM Software Market Drivers
2.3.3 SaaS-based CRM Software Market Challenges
2.3.4 SaaS-based CRM Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top SaaS-based CRM Software Players by Revenue
3.1.1 Global Top SaaS-based CRM Software Players by Revenue (2018-2023)
3.1.2 Global SaaS-based CRM Software Revenue Market Share by Players (2018-2023)
3.2 Global SaaS-based CRM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by SaaS-based CRM Software Revenue
3.4 Global SaaS-based CRM Software Market Concentration Ratio
3.4.1 Global SaaS-based CRM Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by SaaS-based CRM Software Revenue in 2022
3.5 SaaS-based CRM Software Key Players Head office and Area Served
3.6 Key Players SaaS-based CRM Software Product Solution and Service
3.7 Date of Enter into SaaS-based CRM Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 SaaS-based CRM Software Breakdown Data by Type
4.1 Global SaaS-based CRM Software Historic Market Size by Type (2018-2023)
4.2 Global SaaS-based CRM Software Forecasted Market Size by Type (2024-2029)
5 SaaS-based CRM Software Breakdown Data by Application
5.1 Global SaaS-based CRM Software Historic Market Size by Application (2018-2023)
5.2 Global SaaS-based CRM Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America SaaS-based CRM Software Market Size (2018-2029)
6.2 North America SaaS-based CRM Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America SaaS-based CRM Software Market Size by Country (2018-2023)
6.4 North America SaaS-based CRM Software Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe SaaS-based CRM Software Market Size (2018-2029)
7.2 Europe SaaS-based CRM Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe SaaS-based CRM Software Market Size by Country (2018-2023)
7.4 Europe SaaS-based CRM Software Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific SaaS-based CRM Software Market Size (2018-2029)
8.2 Asia-Pacific SaaS-based CRM Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific SaaS-based CRM Software Market Size by Region (2018-2023)
8.4 Asia-Pacific SaaS-based CRM Software Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America SaaS-based CRM Software Market Size (2018-2029)
9.2 Latin America SaaS-based CRM Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America SaaS-based CRM Software Market Size by Country (2018-2023)
9.4 Latin America SaaS-based CRM Software Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa SaaS-based CRM Software Market Size (2018-2029)
10.2 Middle East & Africa SaaS-based CRM Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa SaaS-based CRM Software Market Size by Country (2018-2023)
10.4 Middle East & Africa SaaS-based CRM Software Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Salesforce
11.1.1 Salesforce Company Detail
11.1.2 Salesforce Business Overview
11.1.3 Salesforce SaaS-based CRM Software Introduction
11.1.4 Salesforce Revenue in SaaS-based CRM Software Business (2018-2023)
11.1.5 Salesforce Recent Development
11.2 Oracle
11.2.1 Oracle Company Detail
11.2.2 Oracle Business Overview
11.2.3 Oracle SaaS-based CRM Software Introduction
11.2.4 Oracle Revenue in SaaS-based CRM Software Business (2018-2023)
11.2.5 Oracle Recent Development
11.3 Aplicor
11.3.1 Aplicor Company Detail
11.3.2 Aplicor Business Overview
11.3.3 Aplicor SaaS-based CRM Software Introduction
11.3.4 Aplicor Revenue in SaaS-based CRM Software Business (2018-2023)
11.3.5 Aplicor Recent Development
11.4 SAP
11.4.1 SAP Company Detail
11.4.2 SAP Business Overview
11.4.3 SAP SaaS-based CRM Software Introduction
11.4.4 SAP Revenue in SaaS-based CRM Software Business (2018-2023)
11.4.5 SAP Recent Development
11.5 Microsoft
11.5.1 Microsoft Company Detail
11.5.2 Microsoft Business Overview
11.5.3 Microsoft SaaS-based CRM Software Introduction
11.5.4 Microsoft Revenue in SaaS-based CRM Software Business (2018-2023)
11.5.5 Microsoft Recent Development
11.6 NetSuite
11.6.1 NetSuite Company Detail
11.6.2 NetSuite Business Overview
11.6.3 NetSuite SaaS-based CRM Software Introduction
11.6.4 NetSuite Revenue in SaaS-based CRM Software Business (2018-2023)
11.6.5 NetSuite Recent Development
11.7 SugarCRM
11.7.1 SugarCRM Company Detail
11.7.2 SugarCRM Business Overview
11.7.3 SugarCRM SaaS-based CRM Software Introduction
11.7.4 SugarCRM Revenue in SaaS-based CRM Software Business (2018-2023)
11.7.5 SugarCRM Recent Development
11.8 AppShore
11.8.1 AppShore Company Detail
11.8.2 AppShore Business Overview
11.8.3 AppShore SaaS-based CRM Software Introduction
11.8.4 AppShore Revenue in SaaS-based CRM Software Business (2018-2023)
11.8.5 AppShore Recent Development
11.9 Commence
11.9.1 Commence Company Detail
11.9.2 Commence Business Overview
11.9.3 Commence SaaS-based CRM Software Introduction
11.9.4 Commence Revenue in SaaS-based CRM Software Business (2018-2023)
11.9.5 Commence Recent Development
11.10 aprimo
11.10.1 aprimo Company Detail
11.10.2 aprimo Business Overview
11.10.3 aprimo SaaS-based CRM Software Introduction
11.10.4 aprimo Revenue in SaaS-based CRM Software Business (2018-2023)
11.10.5 aprimo Recent Development
11.11 Highrise
11.11.1 Highrise Company Detail
11.11.2 Highrise Business Overview
11.11.3 Highrise SaaS-based CRM Software Introduction
11.11.4 Highrise Revenue in SaaS-based CRM Software Business (2018-2023)
11.11.5 Highrise Recent Development
11.12 Sage CRM
11.12.1 Sage CRM Company Detail
11.12.2 Sage CRM Business Overview
11.12.3 Sage CRM SaaS-based CRM Software Introduction
11.12.4 Sage CRM Revenue in SaaS-based CRM Software Business (2018-2023)
11.12.5 Sage CRM Recent Development
11.13 Infusionsoft
11.13.1 Infusionsoft Company Detail
11.13.2 Infusionsoft Business Overview
11.13.3 Infusionsoft SaaS-based CRM Software Introduction
11.13.4 Infusionsoft Revenue in SaaS-based CRM Software Business (2018-2023)
11.13.5 Infusionsoft Recent Development
11.14 Apprenda
11.14.1 Apprenda Company Detail
11.14.2 Apprenda Business Overview
11.14.3 Apprenda SaaS-based CRM Software Introduction
11.14.4 Apprenda Revenue in SaaS-based CRM Software Business (2018-2023)
11.14.5 Apprenda Recent Development
11.15 IBM
11.15.1 IBM Company Detail
11.15.2 IBM Business Overview
11.15.3 IBM SaaS-based CRM Software Introduction
11.15.4 IBM Revenue in SaaS-based CRM Software Business (2018-2023)
11.15.5 IBM Recent Development
11.16 Zoho
11.16.1 Zoho Company Detail
11.16.2 Zoho Business Overview
11.16.3 Zoho SaaS-based CRM Software Introduction
11.16.4 Zoho Revenue in SaaS-based CRM Software Business (2018-2023)
11.16.5 Zoho Recent Development
11.17 Software AG
11.17.1 Software AG Company Detail
11.17.2 Software AG Business Overview
11.17.3 Software AG SaaS-based CRM Software Introduction
11.17.4 Software AG Revenue in SaaS-based CRM Software Business (2018-2023)
11.17.5 Software AG Recent Development
11.18 800APPs
11.18.1 800APPs Company Detail
11.18.2 800APPs Business Overview
11.18.3 800APPs SaaS-based CRM Software Introduction
11.18.4 800APPs Revenue in SaaS-based CRM Software Business (2018-2023)
11.18.5 800APPs Recent Development
11.19 Xtools
11.19.1 Xtools Company Detail
11.19.2 Xtools Business Overview
11.19.3 Xtools SaaS-based CRM Software Introduction
11.19.4 Xtools Revenue in SaaS-based CRM Software Business (2018-2023)
11.19.5 Xtools Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global SaaS-based CRM Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Cloud-based
Table 3. Key Players of On-premises
Table 4. Global SaaS-based CRM Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 5. Global SaaS-based CRM Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global SaaS-based CRM Software Market Size by Region (2018-2023) & (US$ Million)
Table 7. Global SaaS-based CRM Software Market Share by Region (2018-2023)
Table 8. Global SaaS-based CRM Software Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 9. Global SaaS-based CRM Software Market Share by Region (2024-2029)
Table 10. SaaS-based CRM Software Market Trends
Table 11. SaaS-based CRM Software Market Drivers
Table 12. SaaS-based CRM Software Market Challenges
Table 13. SaaS-based CRM Software Market Restraints
Table 14. Global SaaS-based CRM Software Revenue by Players (2018-2023) & (US$ Million)
Table 15. Global SaaS-based CRM Software Market Share by Players (2018-2023)
Table 16. Global Top SaaS-based CRM Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in SaaS-based CRM Software as of 2022)
Table 17. Ranking of Global Top SaaS-based CRM Software Companies by Revenue (US$ Million) in 2022
Table 18. Global 5 Largest Players Market Share by SaaS-based CRM Software Revenue (CR5 and HHI) & (2018-2023)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players SaaS-based CRM Software Product Solution and Service
Table 21. Date of Enter into SaaS-based CRM Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global SaaS-based CRM Software Market Size by Type (2018-2023) & (US$ Million)
Table 24. Global SaaS-based CRM Software Revenue Market Share by Type (2018-2023)
Table 25. Global SaaS-based CRM Software Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 26. Global SaaS-based CRM Software Revenue Market Share by Type (2024-2029)
Table 27. Global SaaS-based CRM Software Market Size by Application (2018-2023) & (US$ Million)
Table 28. Global SaaS-based CRM Software Revenue Market Share by Application (2018-2023)
Table 29. Global SaaS-based CRM Software Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 30. Global SaaS-based CRM Software Revenue Market Share by Application (2024-2029)
Table 31. North America SaaS-based CRM Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 32. North America SaaS-based CRM Software Market Size by Country (2018-2023) & (US$ Million)
Table 33. North America SaaS-based CRM Software Market Size by Country (2024-2029) & (US$ Million)
Table 34. Europe SaaS-based CRM Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. Europe SaaS-based CRM Software Market Size by Country (2018-2023) & (US$ Million)
Table 36. Europe SaaS-based CRM Software Market Size by Country (2024-2029) & (US$ Million)
Table 37. Asia-Pacific SaaS-based CRM Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 38. Asia-Pacific SaaS-based CRM Software Market Size by Region (2018-2023) & (US$ Million)
Table 39. Asia-Pacific SaaS-based CRM Software Market Size by Region (2024-2029) & (US$ Million)
Table 40. Latin America SaaS-based CRM Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 41. Latin America SaaS-based CRM Software Market Size by Country (2018-2023) & (US$ Million)
Table 42. Latin America SaaS-based CRM Software Market Size by Country (2024-2029) & (US$ Million)
Table 43. Middle East & Africa SaaS-based CRM Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Middle East & Africa SaaS-based CRM Software Market Size by Country (2018-2023) & (US$ Million)
Table 45. Middle East & Africa SaaS-based CRM Software Market Size by Country (2024-2029) & (US$ Million)
Table 46. Salesforce Company Detail
Table 47. Salesforce Business Overview
Table 48. Salesforce SaaS-based CRM Software Product
Table 49. Salesforce Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 50. Salesforce Recent Development
Table 51. Oracle Company Detail
Table 52. Oracle Business Overview
Table 53. Oracle SaaS-based CRM Software Product
Table 54. Oracle Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 55. Oracle Recent Development
Table 56. Aplicor Company Detail
Table 57. Aplicor Business Overview
Table 58. Aplicor SaaS-based CRM Software Product
Table 59. Aplicor Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 60. Aplicor Recent Development
Table 61. SAP Company Detail
Table 62. SAP Business Overview
Table 63. SAP SaaS-based CRM Software Product
Table 64. SAP Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 65. SAP Recent Development
Table 66. Microsoft Company Detail
Table 67. Microsoft Business Overview
Table 68. Microsoft SaaS-based CRM Software Product
Table 69. Microsoft Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 70. Microsoft Recent Development
Table 71. NetSuite Company Detail
Table 72. NetSuite Business Overview
Table 73. NetSuite SaaS-based CRM Software Product
Table 74. NetSuite Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 75. NetSuite Recent Development
Table 76. SugarCRM Company Detail
Table 77. SugarCRM Business Overview
Table 78. SugarCRM SaaS-based CRM Software Product
Table 79. SugarCRM Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 80. SugarCRM Recent Development
Table 81. AppShore Company Detail
Table 82. AppShore Business Overview
Table 83. AppShore SaaS-based CRM Software Product
Table 84. AppShore Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 85. AppShore Recent Development
Table 86. Commence Company Detail
Table 87. Commence Business Overview
Table 88. Commence SaaS-based CRM Software Product
Table 89. Commence Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 90. Commence Recent Development
Table 91. aprimo Company Detail
Table 92. aprimo Business Overview
Table 93. aprimo SaaS-based CRM Software Product
Table 94. aprimo Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 95. aprimo Recent Development
Table 96. Highrise Company Detail
Table 97. Highrise Business Overview
Table 98. Highrise SaaS-based CRM Software Product
Table 99. Highrise Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 100. Highrise Recent Development
Table 101. Sage CRM Company Detail
Table 102. Sage CRM Business Overview
Table 103. Sage CRM SaaS-based CRM Software Product
Table 104. Sage CRM Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 105. Sage CRM Recent Development
Table 106. Infusionsoft Company Detail
Table 107. Infusionsoft Business Overview
Table 108. Infusionsoft SaaS-based CRM Software Product
Table 109. Infusionsoft Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 110. Infusionsoft Recent Development
Table 111. Apprenda Company Detail
Table 112. Apprenda Business Overview
Table 113. Apprenda SaaS-based CRM Software Product
Table 114. Apprenda Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 115. Apprenda Recent Development
Table 116. IBM Company Detail
Table 117. IBM Business Overview
Table 118. IBM SaaS-based CRM Software Product
Table 119. IBM Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 120. IBM Recent Development
Table 121. Zoho Company Detail
Table 122. Zoho Business Overview
Table 123. Zoho SaaS-based CRM Software Product
Table 124. Zoho Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 125. Zoho Recent Development
Table 126. Software AG Company Detail
Table 127. Software AG Business Overview
Table 128. Software AG SaaS-based CRM Software Product
Table 129. Software AG Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 130. Software AG Recent Development
Table 131. 800APPs Company Detail
Table 132. 800APPs Business Overview
Table 133. 800APPs SaaS-based CRM Software Product
Table 134. 800APPs Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 135. 800APPs Recent Development
Table 136. Xtools Company Detail
Table 137. Xtools Business Overview
Table 138. Xtools SaaS-based CRM Software Product
Table 139. Xtools Revenue in SaaS-based CRM Software Business (2018-2023) & (US$ Million)
Table 140. Xtools Recent Development
Table 141. Research Programs/Design for This Report
Table 142. Key Data Information from Secondary Sources
Table 143. Key Data Information from Primary Sources
List of Figures
Figure 1. Global SaaS-based CRM Software Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global SaaS-based CRM Software Market Share by Type: 2022 VS 2029
Figure 3. Cloud-based Features
Figure 4. On-premises Features
Figure 5. Global SaaS-based CRM Software Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 6. Global SaaS-based CRM Software Market Share by Application: 2022 VS 2029
Figure 7. SME Case Studies
Figure 8. Large Enterprise Case Studies
Figure 9. SaaS-based CRM Software Report Years Considered
Figure 10. Global SaaS-based CRM Software Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 11. Global SaaS-based CRM Software Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 12. Global SaaS-based CRM Software Market Share by Region: 2022 VS 2029
Figure 13. Global SaaS-based CRM Software Market Share by Players in 2022
Figure 14. Global Top SaaS-based CRM Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in SaaS-based CRM Software as of 2022)
Figure 15. The Top 10 and 5 Players Market Share by SaaS-based CRM Software Revenue in 2022
Figure 16. North America SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 17. North America SaaS-based CRM Software Market Share by Country (2018-2029)
Figure 18. United States SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 19. Canada SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 20. Europe SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. Europe SaaS-based CRM Software Market Share by Country (2018-2029)
Figure 22. Germany SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. France SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. U.K. SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Italy SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Russia SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Nordic Countries SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Asia-Pacific SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Asia-Pacific SaaS-based CRM Software Market Share by Region (2018-2029)
Figure 30. China SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Japan SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. South Korea SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Southeast Asia SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. India SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Australia SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Latin America SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Latin America SaaS-based CRM Software Market Share by Country (2018-2029)
Figure 38. Mexico SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Brazil SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Middle East & Africa SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Middle East & Africa SaaS-based CRM Software Market Share by Country (2018-2029)
Figure 42. Turkey SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Saudi Arabia SaaS-based CRM Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Salesforce Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 45. Oracle Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 46. Aplicor Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 47. SAP Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 48. Microsoft Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 49. NetSuite Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 50. SugarCRM Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 51. AppShore Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 52. Commence Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 53. aprimo Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 54. Highrise Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 55. Sage CRM Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 56. Infusionsoft Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 57. Apprenda Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 58. IBM Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 59. Zoho Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 60. Software AG Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 61. 800APPs Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 62. Xtools Revenue Growth Rate in SaaS-based CRM Software Business (2018-2023)
Figure 63. Bottom-up and Top-down Approaches for This Report
Figure 64. Data Triangulation
Figure 65. Key Executives Interviewed

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Published: 01-Jan-2024        Price: US 3480 Onwards        Pages: 114

According to our (Global Info Research) latest study, the global Contact Center market size was valued at USD 34660 million in 2023 and is forecast to a readjusted size of USD 44210 million by 2030 with a CAGR of 3.5% during review period. A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may inc......

Global SaaS-based CRM Software Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 101

Market Overview of Global SaaS-based CRM Software market: According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......

Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 98

Market Overview of Global Customer Relationship Management market: According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......

Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028

Published: 12-Dec-2023        Price: US 3380 Onwards        Pages: 115

Market Overview of Global Outsourced Customer Care Services market: According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep......

Global Contact Center Analytics Market Research Report 2023

Published: 28-Nov-2023        Price: US 2900 Onwards        Pages: 93

Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers. According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......

2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

Published: 06-Nov-2023        Price: US 2500 Onwards        Pages: 104

This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Con......

Global Contact Center Market Status and Outlook 2023-2028

Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127

The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......

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