Global Outsourced Customer Care Services Market Insights: Impact of COVID-19 and Future Expectations to 2028

Publisher Name :
Date: 03-Aug-2023
No. of pages: 105

The Outsourced Customer Care Services market revenue was 71839.25 Million USD in 2022, and will reach 93798.75 Million USD in 2028, with a CAGR of 4.55% during 2022-2028.

This report elaborates the market size, market characteristics, and market growth of the Outsourced Customer Care Services industry, and breaks down according to the type, application, and consumption area of Outsourced Customer Care Services. The report also introduces players in the industry from the perspective of the industry chain and marketing chain and describes the leading companies.

In Chapter 2.3 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Outsourced Customer Care Services in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

Chapter 2.5 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 6-10 consider the impact of COVID-19 on the regional economy.

Key players in the global Outsourced Customer Care Services market covered in Chapter 11:

Synnex Corporation

Expert Global Solutions

Teleperformance

TeleTech Holdings Inc.

StarTek Inc.

Sitel Worldwide Corporation

Alorica

Convergys Corporation

Infosys

Aegis

West Corporation

Sykes Enterprises

Accenture

Amdocs

SPi Global

Transcom Worldwide

In Chapter 3, on the basis of types, the Outsourced Customer Care Services market from 2018 to 2028 is primarily split into:

CRM Technology Hosting

Fulfillment/Logistics

Customer Interaction

In Chapter 4, on the basis of applications, the Outsourced Customer Care Services market from 2018 to 2028 covers:

SMEs

Large Enterprises

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2028) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10:

North America (Covered in Chapter 6)

United States

Canada

Mexico

Europe (Covered in Chapter 7)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8)

China

Japan

South Korea

Australia

India

Middle East and Africa (Covered in Chapter 9)

Saudi Arabia

UAE

Egypt

South Africa

South America (Covered in Chapter 10)

Brazil

Argentina

Columbia

Years considered for this report:

Historical Years: 2018-2022

Base Year: 2022

Estimated Year: 2023

Forecast Period: 2023-2028

Global Outsourced Customer Care Services Market Insights: Impact of COVID-19 and Future Expectations to 2028

Table of Content

1 Report Overview
1.1 Research Objectives
1.2 Study Scope
1.3 Key Market Segments
1.4 Market Investment Scenario Strategic

2 Industry Insights
2.1 Industry Ecosystem Analysis
2.1.1 Industry Chain Analysis
2.1.2 Distribution Channel Analysis
2.2 Market Trend Analysis
2.2.1 Growth Drivers
2.2.2 Industry Constraints and Challenges
2.3 Industry Trends Under COVID-19
2.3.1 Risk Assessment on COVID-19
2.3.2 Assessment of the Overall Impact of COVID-19 on the Industry
2.3.3 Pre COVID-19 and Post COVID-19 Market Scenario
2.4 Industry Innovation Prospect Analysis
2.5 The Impact of Covid-19 From the Perspective of Industry Chain

3 Global Outsourced Customer Care Services Market, By Product Type
3.1 Global Outsourced Customer Care Services Sales, Revenue and Market Share by Types (2018-2023)
3.1.1 Global Outsourced Customer Care Services Sales and Market Share by Types (2018-2023)
3.1.2 Global Outsourced Customer Care Services Revenue and Market Share by Types (2018-2023)
3.1.3 Global Outsourced Customer Care Services Price by Types (2018-2023)
3.2 Key Trends by Types
3.3 Global Outsourced Customer Care Services Sales, Price and Growth Rate of CRM Technology Hosting (2018-2023)
3.4 Global Outsourced Customer Care Services Sales, Price and Growth Rate of Fulfillment/Logistics (2018-2023)
3.5 Global Outsourced Customer Care Services Sales, Price and Growth Rate of Customer Interaction (2018-2023)

4 Global Outsourced Customer Care Services Market, By Applications
4.1 Global Outsourced Customer Care Services Consumption, Revenue and Market Share by Applications (2018-2023)
4.1.1 Global Outsourced Customer Care Services Consumption and Market Share by Applications (2018-2023)
4.1.2 Global Outsourced Customer Care Services Revenue and Market Share by Applications (2018-2023)
4.2 SMEs
4.3 Large Enterprises

5 Global Outsourced Customer Care Services Market, By Regions
5.1 Global Outsourced Customer Care Services Market Sales and Market Share by Regions
5.1.1 Global Outsourced Customer Care Services Sales by Regions (2018-2023)
5.1.2 Global Outsourced Customer Care Services Sales Market Share by Regions (2018-2023)
5.2 Global Outsourced Customer Care Services Market Revenue and Market Share by Regions
5.2.1 Global Outsourced Customer Care Services Revenue by Regions (2018-2023)
5.2.2 Global Outsourced Customer Care Services Revenue Market Share by Regions (2018-2023)
5.3 Key Trends by Regions
5.3.1 Emerging Market Analysis

6 North America Outsourced Customer Care Services Market Analysis
6.1 North America Outsourced Customer Care Services Market Size
6.1.1 North America Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
6.1.2 North America Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
6.2 U.S. Outsourced Customer Care Services Market Size
6.3 Canada Outsourced Customer Care Services Market Size
6.4 Mexico Outsourced Customer Care Services Market Size
6.5 Key Macroeconomic Indicators
6.6 The Influence of COVID-19 on North America Market

7 Europe Outsourced Customer Care Services Market Analysis
7.1 Europe Outsourced Customer Care Services Market Size
7.1.1 Europe Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
7.1.2 Europe Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
7.2 Germany Outsourced Customer Care Services Market Size
7.3 United Kingdom Outsourced Customer Care Services Market Size
7.4 France Outsourced Customer Care Services Market Size
7.5 Italy Outsourced Customer Care Services Market Size
7.6 Spain Outsourced Customer Care Services Market Size
7.7 Russia Outsourced Customer Care Services Market Size
7.8 Key Macroeconomic Indicators
7.9 The Influence of COVID-19 on Europe Market

8 Asia-Pacific Outsourced Customer Care Services Market Analysis
8.1 Asia-Pacific Outsourced Customer Care Services Market Size
8.1.1 Asia-Pacific Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
8.1.2 Asia-Pacific Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
8.2 China Outsourced Customer Care Services Market Size
8.3 Japan Outsourced Customer Care Services Market Size
8.4 South Korea Outsourced Customer Care Services Market Size
8.5 Australia Outsourced Customer Care Services Market Size
8.6 India Outsourced Customer Care Services Market Size
8.7 Key Macroeconomic Indicators
8.8 The Influence of COVID-19 on Asia Pacific Market

9 Middle East and Africa Outsourced Customer Care Services Market Analysis
9.1 Middle East and Africa Outsourced Customer Care Services Market Size
9.1.1 Middle East and Africa Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
9.1.2 Middle East and Africa Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
9.2 Saudi Arabia Outsourced Customer Care Services Market Size
9.3 UAE Outsourced Customer Care Services Market Size
9.4 Egypt Outsourced Customer Care Services Market Size
9.5 South Africa Outsourced Customer Care Services Market Size
9.6 Key Macroeconomic Indicators
9.7 The Influence of COVID-19 on Middle East and Africa Market

10 South America Outsourced Customer Care Services Market Analysis
10.1 South America Outsourced Customer Care Services Market Size
10.1.1 South America Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
10.1.2 South America Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
10.2 Brazil Outsourced Customer Care Services Market Size
10.3 Argentina Outsourced Customer Care Services Market Size
10.4 Columbia Outsourced Customer Care Services Market Size
10.5 Key Macroeconomic Indicators
10.6 The Influence of COVID-19 on South America Market

11 Competition Landscape and Company Profiles
11.1 Synnex Corporation
11.1.1 Synnex Corporation Basic Information
11.1.2 Synnex Corporation Product Profiles, Application and Specification
11.1.3 Synnex Corporation Outsourced Customer Care Services Market Performance (2018-2023)
11.2 Expert Global Solutions
11.2.1 Expert Global Solutions Basic Information
11.2.2 Expert Global Solutions Product Profiles, Application and Specification
11.2.3 Expert Global Solutions Outsourced Customer Care Services Market Performance (2018-2023)
11.3 Teleperformance
11.3.1 Teleperformance Basic Information
11.3.2 Teleperformance Product Profiles, Application and Specification
11.3.3 Teleperformance Outsourced Customer Care Services Market Performance (2018-2023)
11.4 TeleTech Holdings Inc.
11.4.1 TeleTech Holdings Inc. Basic Information
11.4.2 TeleTech Holdings Inc. Product Profiles, Application and Specification
11.4.3 TeleTech Holdings Inc. Outsourced Customer Care Services Market Performance (2018-2023)
11.5 StarTek Inc.
11.5.1 StarTek Inc. Basic Information
11.5.2 StarTek Inc. Product Profiles, Application and Specification
11.5.3 StarTek Inc. Outsourced Customer Care Services Market Performance (2018-2023)
11.6 Sitel Worldwide Corporation
11.6.1 Sitel Worldwide Corporation Basic Information
11.6.2 Sitel Worldwide Corporation Product Profiles, Application and Specification
11.6.3 Sitel Worldwide Corporation Outsourced Customer Care Services Market Performance (2018-2023)
11.7 Alorica
11.7.1 Alorica Basic Information
11.7.2 Alorica Product Profiles, Application and Specification
11.7.3 Alorica Outsourced Customer Care Services Market Performance (2018-2023)
11.8 Convergys Corporation
11.8.1 Convergys Corporation Basic Information
11.8.2 Convergys Corporation Product Profiles, Application and Specification
11.8.3 Convergys Corporation Outsourced Customer Care Services Market Performance (2018-2023)
11.9 Infosys
11.9.1 Infosys Basic Information
11.9.2 Infosys Product Profiles, Application and Specification
11.9.3 Infosys Outsourced Customer Care Services Market Performance (2018-2023)
11.10 Aegis
11.10.1 Aegis Basic Information
11.10.2 Aegis Product Profiles, Application and Specification
11.10.3 Aegis Outsourced Customer Care Services Market Performance (2018-2023)
11.11 West Corporation
11.11.1 West Corporation Basic Information
11.11.2 West Corporation Product Profiles, Application and Specification
11.11.3 West Corporation Outsourced Customer Care Services Market Performance (2018-2023)
11.12 Sykes Enterprises
11.12.1 Sykes Enterprises Basic Information
11.12.2 Sykes Enterprises Product Profiles, Application and Specification
11.12.3 Sykes Enterprises Outsourced Customer Care Services Market Performance (2018-2023)
11.13 Accenture
11.13.1 Accenture Basic Information
11.13.2 Accenture Product Profiles, Application and Specification
11.13.3 Accenture Outsourced Customer Care Services Market Performance (2018-2023)
11.14 Amdocs
11.14.1 Amdocs Basic Information
11.14.2 Amdocs Product Profiles, Application and Specification
11.14.3 Amdocs Outsourced Customer Care Services Market Performance (2018-2023)
11.15 SPi Global
11.15.1 SPi Global Basic Information
11.15.2 SPi Global Product Profiles, Application and Specification
11.15.3 SPi Global Outsourced Customer Care Services Market Performance (2018-2023)
11.16 Transcom Worldwide
11.16.1 Transcom Worldwide Basic Information
11.16.2 Transcom Worldwide Product Profiles, Application and Specification
11.16.3 Transcom Worldwide Outsourced Customer Care Services Market Performance (2018-2023)

12 Global Outsourced Customer Care Services Market Forecast, By Type and Applications
12.1 Global Outsourced Customer Care Services Market Forecast by Types (2023-2028)
12.1.1 Global Outsourced Customer Care Services Market Forecast Sales and Market Share by Types (2023-2028)
12.1.2 Global Outsourced Customer Care Services Market Forecast Revenue and Market Share by Types (2023-2028)
12.2 Global Outsourced Customer Care Services Market Forecast by Applications (2023-2028)
12.2.1 Global Outsourced Customer Care Services Market Forecast Consumption and Market Share by Applications (2023-2028)
12.2.2 Global Outsourced Customer Care Services Market Forecast Revenue and Market Share by Applications (2023-2028)

13 Global Outsourced Customer Care Services Market Forecast, By Regions
13.1 Global Outsourced Customer Care Services Market Forecast Sales and Market Share by Regions (2023-2028)
13.2 Global Outsourced Customer Care Services Market Forecast Revenue and Market Share by Regions (2023-2028)
13.3 North America Outsourced Customer Care Services Market Forecast (2023-2028)
13.4 Europe Outsourced Customer Care Services Market Forecast (2023-2028)
13.5 Asia-Pacific Outsourced Customer Care Services Market Forecast (2023-2028)
13.6 Middle East and Africa Outsourced Customer Care Services Market Forecast (2023-2028)
13.7 South America Outsourced Customer Care Services Market Forecast (2023-2028)

14 Appendix
14.1 Methodology
14.2 Research Data Source
14.2.1 Secondary Data
14.2.2 Primary Data
14.2.3 Market Size Estimation
14.2.4 Legal Disclaimer

List of Tables and Figures

Table Outsourced Customer Care Services Key Market Segments
Figure Global Outsourced Customer Care Services Market Size and Growth Rate 2018-2028
Figure Channel Status of Outsourced Customer Care Services
Table Market Driving Factors of Outsourced Customer Care Services
Table Market Industry Constraints and Challenges of Outsourced Customer Care Services
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Table Global Outsourced Customer Care Services Sales by Types (2018-2023)
Table Global Outsourced Customer Care Services Sales Share by Types (2018-2023)
Table Global Outsourced Customer Care Services Revenue ($) by Types (2018-2023)
Table Global Outsourced Customer Care Services Revenue Share by Types (2018-2023)
Table Global Outsourced Customer Care Services Price by Types (2018-2023)
Figure Global CRM Technology Hosting Sales and Growth Rate (2018-2023)
Figure Global CRM Technology Hosting Price (2018-2023)
Figure Global Fulfillment/Logistics Sales and Growth Rate (2018-2023)
Figure Global Fulfillment/Logistics Price (2018-2023)
Figure Global Customer Interaction Sales and Growth Rate (2018-2023)
Figure Global Customer Interaction Price (2018-2023)
Table Global Outsourced Customer Care Services Consumption by Applications (2018-2023)
Table Global Outsourced Customer Care Services Consumption Share by Applications (2018-2023)
Table Global Outsourced Customer Care Services Revenue ($) by Applications (2018-2023)
Table Global Outsourced Customer Care Services Revenue Share by Applications (2018-2023)
Figure Global SMEs Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Large Enterprises Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Outsourced Customer Care Services Sales and Growth Rate (2018-2023)
Table Global Outsourced Customer Care Services Sales by Regions (2018-2023)
Table Global Outsourced Customer Care Services Sales Market Share by Regions (2018-2023)
Figure Global Outsourced Customer Care Services Sales Market Share by Regions in 2022
Figure Global Outsourced Customer Care Services Revenue and Growth Rate (2018-2023)
Table Global Outsourced Customer Care Services Revenue by Regions (2018-2023)
Table Global Outsourced Customer Care Services Revenue Market Share by Regions (2018-2023)
Figure Global Outsourced Customer Care Services Revenue Market Share by Regions in 2022
Figure North America Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Table North America Outsourced Customer Care Services Sales by Countries (2018-2023)
Figure North America Outsourced Customer Care Services Market Revenue ($) and Growth Rate (2018-2023)
Table North America Outsourced Customer Care Services Revenue ($) by Countries (2018-2023)
Figure U.S. Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure U.S. Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Canada Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Canada Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Mexico Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Mexico Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure North America COVID-19 Status
Figure Europe Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Table Europe Outsourced Customer Care Services Sales by Countries (2018-2023)
Figure Europe Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Table Europe Outsourced Customer Care Services Revenue by Countries (2018-2023)
Figure Germany Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Germany Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure United Kingdom Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure United Kingdom Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure France Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure France Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Italy Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Italy Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Spain Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Spain Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Russia Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Russia Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Europe COVID-19 Status
Figure Asia-Pacific Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Table Asia-Pacific Outsourced Customer Care Services Sales by Countries (2018-2023)
Figure Asia-Pacific Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Table Asia-Pacific Outsourced Customer Care Services Revenue by Countries (2018-2023)
Figure China Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure China Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Japan Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Japan Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure South Korea Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure South Korea Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Australia Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Australia Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure India Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure India Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Table Middle East and Africa Outsourced Customer Care Services Sales by Countries (2018-2023)
Figure Middle East and Africa Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Table Middle East and Africa Outsourced Customer Care Services Revenue by Countries (2018-2023)
Figure Saudi Arabia Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Saudi Arabia Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure UAE Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure UAE Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Egypt Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Egypt Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure South Africa Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure South Africa Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure South America Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Table South America Outsourced Customer Care Services Sales by Countries (2018-2023)
Figure South America Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Table South America Outsourced Customer Care Services Revenue by Countries (2018-2023)
Figure Brazil Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Brazil Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Argentina Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Argentina Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Figure Columbia Outsourced Customer Care Services Market Sales and Growth Rate (2018-2023)
Figure Columbia Outsourced Customer Care Services Market Revenue and Growth Rate (2018-2023)
Table Synnex Corporation Company Profile
Table Synnex Corporation Production, Value, Price, Gross Margin 2018-2023
Figure Synnex Corporation Production and Growth Rate
Figure Synnex Corporation Value ($) Market Share 2018-2023
Table Expert Global Solutions Company Profile
Table Expert Global Solutions Production, Value, Price, Gross Margin 2018-2023
Figure Expert Global Solutions Production and Growth Rate
Figure Expert Global Solutions Value ($) Market Share 2018-2023
Table Teleperformance Company Profile
Table Teleperformance Production, Value, Price, Gross Margin 2018-2023
Figure Teleperformance Production and Growth Rate
Figure Teleperformance Value ($) Market Share 2018-2023
Table TeleTech Holdings Inc. Company Profile
Table TeleTech Holdings Inc. Production, Value, Price, Gross Margin 2018-2023
Figure TeleTech Holdings Inc. Production and Growth Rate
Figure TeleTech Holdings Inc. Value ($) Market Share 2018-2023
Table StarTek Inc. Company Profile
Table StarTek Inc. Production, Value, Price, Gross Margin 2018-2023
Figure StarTek Inc. Production and Growth Rate
Figure StarTek Inc. Value ($) Market Share 2018-2023
Table Sitel Worldwide Corporation Company Profile
Table Sitel Worldwide Corporation Production, Value, Price, Gross Margin 2018-2023
Figure Sitel Worldwide Corporation Production and Growth Rate
Figure Sitel Worldwide Corporation Value ($) Market Share 2018-2023
Table Alorica Company Profile
Table Alorica Production, Value, Price, Gross Margin 2018-2023
Figure Alorica Production and Growth Rate
Figure Alorica Value ($) Market Share 2018-2023
Table Convergys Corporation Company Profile
Table Convergys Corporation Production, Value, Price, Gross Margin 2018-2023
Figure Convergys Corporation Production and Growth Rate
Figure Convergys Corporation Value ($) Market Share 2018-2023
Table Infosys Company Profile
Table Infosys Production, Value, Price, Gross Margin 2018-2023
Figure Infosys Production and Growth Rate
Figure Infosys Value ($) Market Share 2018-2023
Table Aegis Company Profile
Table Aegis Production, Value, Price, Gross Margin 2018-2023
Figure Aegis Production and Growth Rate
Figure Aegis Value ($) Market Share 2018-2023
Table West Corporation Company Profile
Table West Corporation Production, Value, Price, Gross Margin 2018-2023
Figure West Corporation Production and Growth Rate
Figure West Corporation Value ($) Market Share 2018-2023
Table Sykes Enterprises Company Profile
Table Sykes Enterprises Production, Value, Price, Gross Margin 2018-2023
Figure Sykes Enterprises Production and Growth Rate
Figure Sykes Enterprises Value ($) Market Share 2018-2023
Table Accenture Company Profile
Table Accenture Production, Value, Price, Gross Margin 2018-2023
Figure Accenture Production and Growth Rate
Figure Accenture Value ($) Market Share 2018-2023
Table Amdocs Company Profile
Table Amdocs Production, Value, Price, Gross Margin 2018-2023
Figure Amdocs Production and Growth Rate
Figure Amdocs Value ($) Market Share 2018-2023
Table SPi Global Company Profile
Table SPi Global Production, Value, Price, Gross Margin 2018-2023
Figure SPi Global Production and Growth Rate
Figure SPi Global Value ($) Market Share 2018-2023
Table Transcom Worldwide Company Profile
Table Transcom Worldwide Production, Value, Price, Gross Margin 2018-2023
Figure Transcom Worldwide Production and Growth Rate
Figure Transcom Worldwide Value ($) Market Share 2018-2023
Table Global Outsourced Customer Care Services Market Forecast Sales by Types (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Sales Share by Types (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Revenue ($) by Types (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Revenue Share by Types (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Consumption by Applications (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Consumption Share by Applications (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Revenue ($) by Applications (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Revenue Share by Applications (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Sales by Regions (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Sales Share by Regions (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Revenue ($) by Regions (2023-2028)
Table Global Outsourced Customer Care Services Market Forecast Revenue Share by Regions (2023-2028)
Figure North America Market Sales and Growth Rate Forecast (2023-2028)
Figure North America Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Europe Market Sales and Growth Rate Forecast (2023-2028)
Figure Europe Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Asia-Pacific Market Sales and Growth Rate Forecast (2023-2028)
Figure Asia-Pacific Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Middle East and Africa Market Sales and Growth Rate Forecast (2023-2028)
Figure Middle East and Africa Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure South America Market Sales and Growth Rate Forecast (2023-2028)
Figure South America Market Revenue ($) and Growth Rate Forecast (2023-2028)
  • Global Contact Center Market Research Report 2024
    Published: 08-Jan-2024        Price: US 2900 Onwards        Pages: 88
    A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and The collection of information from customers during in-store purchasing. A contact center is generally part of an en......
  • Global Contact Center Market Growth (Status and Outlook) 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 112
    According to our LPI (LP Information) latest study, the global Contact Center market size was valued at US$ 32950 million in 2023. With growing demand in downstream market, the Contact Center is forecast to a readjusted size of US$ 42890 million by 2030 with a CAGR of 3.8% during review period. The research report highlights the growth potential of the global Contact Center market. Contact Center are expected to show stable growth in the future market. However, product differentiation, r......
  • Global Contact Center Market 2024 by Company, Regions, Type and Application, Forecast to 2030
    Published: 01-Jan-2024        Price: US 3480 Onwards        Pages: 114
    According to our (Global Info Research) latest study, the global Contact Center market size was valued at USD 34660 million in 2023 and is forecast to a readjusted size of USD 44210 million by 2030 with a CAGR of 3.5% during review period. A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may inc......
  • Global SaaS-based CRM Software Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
    Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 101
    Market Overview of Global SaaS-based CRM Software market: According to our latest research, the global SaaS-based CRM Software market looks promising in the next 5 years. As of 2022, the global SaaS-based CRM Software market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. SaaS is a cloud-based software solution in which software providers deliver applications to users over the internet. SaaS ......
  • Global Customer Relationship Management Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
    Published: 21-Dec-2023        Price: US 3380 Onwards        Pages: 98
    Market Overview of Global Customer Relationship Management market: According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......
  • Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
    Published: 12-Dec-2023        Price: US 3380 Onwards        Pages: 115
    Market Overview of Global Outsourced Customer Care Services market: According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep......
  • Global Contact Center Analytics Market Research Report 2023
    Published: 28-Nov-2023        Price: US 2900 Onwards        Pages: 93
    Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers. According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......
  • 2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel
    Published: 06-Nov-2023        Price: US 2500 Onwards        Pages: 104
    This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Con......
  • Global Contact Center Market Status and Outlook 2023-2028
    Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127
    The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......
  • SERVICES
    Value for Money
    We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
    Ever Growing Inventory
    Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
    One Stop Solution
    Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
    Dedicated Client Engagement
    Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
    Saving Time and Efforts
    Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
    Payment Flexibility
    Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
    Post-Purchase Research Support
    Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - [email protected] / +1 888 391 5441 )
    • Ad Hoc
    • Pay - as - you - go / Bucket Subscriptions
    • Fixed Cost for #of reports
    • Customize / Personalize as per your needs