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Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
LPI (LP Information)' newest research report, the "Customer Relationship Management Industry Forecast" looks at past sales and reviews total world Customer Relationship Management sales in 2022, providing a comprehensive analysis by region and market sector of projected Customer Relationship Management sales for 2023 through 2029. With Customer Relationship Management sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Customer Relationship Management industry.
This Insight Report provides a comprehensive analysis of the global Customer Relationship Management landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Customer Relationship Management portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms' unique position in an accelerating global Customer Relationship Management market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Customer Relationship Management and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Customer Relationship Management.
The global Customer Relationship Management market size is projected to grow from US$ 22530 million in 2022 to US$ 32770 million in 2029; it is expected to grow at a CAGR of 5.5% from 2023 to 2029.
United States market for Customer Relationship Management is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
China market for Customer Relationship Management is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Europe market for Customer Relationship Management is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Global key Customer Relationship Management players cover Salesforce, Oracle, SAP, Adobe Systems, Genesys Telecommunications Laboratories, Microsoft, Nice Systems, Verint Systems and Pegasystems, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.
This report presents a comprehensive overview, market shares, and growth opportunities of Customer Relationship Management market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
- On-premise
- Cloud
Segmentation by application
- BFSI
- Retail
- Healthcare
- IT & Telecom
- Discrete Manufacturing
- Government & Education
- Others
This report also splits the market by region:
- Americas
- - United States
- - Canada
- - Mexico
- - Brazil
- APAC
- - China
- - Japan
- - Korea
- - Southeast Asia
- - India
- - Australia
- Europe
- - Germany
- - France
- - UK
- - Italy
- - Russia
- Middle East & Africa
- - Egypt
- - South Africa
- - Israel
- - Turkey
- - GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
- Salesforce
- Oracle
- SAP
- Adobe Systems
- Genesys Telecommunications Laboratories
- Microsoft
- Nice Systems
- Verint Systems
- Pegasystems
- IQVIA