Global Customer Relationship Management (CRM) System Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Customer Relationship Management (CRM) System Revenue
1.4 Market by Type
1.4.1 Global Customer Relationship Management (CRM) System Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Strategic CRM
1.4.3 Operational CRM
1.4.4 Analytical CRM
1.4.5 Collaborative CRM
1.4.6 Other
1.5 Market by Application
1.5.1 Global Customer Relationship Management (CRM) System Market Share by Application: 2020 VS 2026
1.5.2 Small Business
1.5.3 Enterprise Business (for Large Enterprises)
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) System Market Perspective (2015-2026)
2.2 Global Customer Relationship Management (CRM) System Growth Trends by Regions
2.2.1 Customer Relationship Management (CRM) System Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Customer Relationship Management (CRM) System Historic Market Share by Regions (2015-2020)
2.2.3 Customer Relationship Management (CRM) System Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Customer Relationship Management (CRM) System Market Growth Strategy
2.3.6 Primary Interviews with Key Customer Relationship Management (CRM) System Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management (CRM) System Players by Market Size
3.1.1 Global Top Customer Relationship Management (CRM) System Players by Revenue (2015-2020)
3.1.2 Global Customer Relationship Management (CRM) System Revenue Market Share by Players (2015-2020)
3.1.3 Global Customer Relationship Management (CRM) System Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Customer Relationship Management (CRM) System Market Concentration Ratio
3.2.1 Global Customer Relationship Management (CRM) System Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) System Revenue in 2019
3.3 Customer Relationship Management (CRM) System Key Players Head office and Area Served
3.4 Key Players Customer Relationship Management (CRM) System Product Solution and Service
3.5 Date of Enter into Customer Relationship Management (CRM) System Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type (2015-2026)
4.1 Global Customer Relationship Management (CRM) System Historic Market Size by Type (2015-2020)
4.2 Global Customer Relationship Management (CRM) System Forecasted Market Size by Type (2021-2026)
5 Market Size by Application (2015-2026)
5.1 Global Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
5.2 Global Customer Relationship Management (CRM) System Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Customer Relationship Management (CRM) System Market Size (2015-2020)
6.2 Customer Relationship Management (CRM) System Key Players in North America (2019-2020)
6.3 North America Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
6.4 North America Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
7 Europe
7.1 Europe Customer Relationship Management (CRM) System Market Size (2015-2020)
7.2 Customer Relationship Management (CRM) System Key Players in Europe (2019-2020)
7.3 Europe Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
7.4 Europe Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
8 China
8.1 China Customer Relationship Management (CRM) System Market Size (2015-2020)
8.2 Customer Relationship Management (CRM) System Key Players in China (2019-2020)
8.3 China Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
8.4 China Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
9 Japan
9.1 Japan Customer Relationship Management (CRM) System Market Size (2015-2020)
9.2 Customer Relationship Management (CRM) System Key Players in Japan (2019-2020)
9.3 Japan Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
9.4 Japan Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Customer Relationship Management (CRM) System Market Size (2015-2020)
10.2 Customer Relationship Management (CRM) System Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
10.4 Southeast Asia Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
11 India
11.1 India Customer Relationship Management (CRM) System Market Size (2015-2020)
11.2 Customer Relationship Management (CRM) System Key Players in India (2019-2020)
11.3 India Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
11.4 India Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Customer Relationship Management (CRM) System Market Size (2015-2020)
12.2 Customer Relationship Management (CRM) System Key Players in Central & South America (2019-2020)
12.3 Central & South America Customer Relationship Management (CRM) System Market Size by Type (2015-2020)
12.4 Central & South America Customer Relationship Management (CRM) System Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Oracle
13.1.1 Oracle Company Details
13.1.2 Oracle Business Overview
13.1.3 Oracle Customer Relationship Management (CRM) System Introduction
13.1.4 Oracle Revenue in Customer Relationship Management (CRM) System Business (2015-2020))
13.1.5 Oracle Recent Development
13.2 SAP
13.2.1 SAP Company Details
13.2.2 SAP Business Overview
13.2.3 SAP Customer Relationship Management (CRM) System Introduction
13.2.4 SAP Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.2.5 SAP Recent Development
13.3 Salesforce
13.3.1 Salesforce Company Details
13.3.2 Salesforce Business Overview
13.3.3 Salesforce Customer Relationship Management (CRM) System Introduction
13.3.4 Salesforce Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.3.5 Salesforce Recent Development
13.4 Microsoft Dynamics
13.4.1 Microsoft Dynamics Company Details
13.4.2 Microsoft Dynamics Business Overview
13.4.3 Microsoft Dynamics Customer Relationship Management (CRM) System Introduction
13.4.4 Microsoft Dynamics Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.4.5 Microsoft Dynamics Recent Development
13.5 SugarCRM
13.5.1 SugarCRM Company Details
13.5.2 SugarCRM Business Overview
13.5.3 SugarCRM Customer Relationship Management (CRM) System Introduction
13.5.4 SugarCRM Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.5.5 SugarCRM Recent Development
13.6 Zoho
13.6.1 Zoho Company Details
13.6.2 Zoho Business Overview
13.6.3 Zoho Customer Relationship Management (CRM) System Introduction
13.6.4 Zoho Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.6.5 Zoho Recent Development
13.7 Hubspot
13.7.1 Hubspot Company Details
13.7.2 Hubspot Business Overview
13.7.3 Hubspot Customer Relationship Management (CRM) System Introduction
13.7.4 Hubspot Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.7.5 Hubspot Recent Development
13.8 Act
13.8.1 Act Company Details
13.8.2 Act Business Overview
13.8.3 Act Customer Relationship Management (CRM) System Introduction
13.8.4 Act Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.8.5 Act Recent Development
13.9 Maximizer
13.9.1 Maximizer Company Details
13.9.2 Maximizer Business Overview
13.9.3 Maximizer Customer Relationship Management (CRM) System Introduction
13.9.4 Maximizer Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.9.5 Maximizer Recent Development
13.10 Sage
13.10.1 Sage Company Details
13.10.2 Sage Business Overview
13.10.3 Sage Customer Relationship Management (CRM) System Introduction
13.10.4 Sage Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
13.10.5 Sage Recent Development
13.11 Infusionsoft
10.11.1 Infusionsoft Company Details
10.11.2 Infusionsoft Business Overview
10.11.3 Infusionsoft Customer Relationship Management (CRM) System Introduction
10.11.4 Infusionsoft Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
10.11.5 Infusionsoft Recent Development
13.12 Pipedrive
10.12.1 Pipedrive Company Details
10.12.2 Pipedrive Business Overview
10.12.3 Pipedrive Customer Relationship Management (CRM) System Introduction
10.12.4 Pipedrive Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
10.12.5 Pipedrive Recent Development
13.13 Apptivo
10.13.1 Apptivo Company Details
10.13.2 Apptivo Business Overview
10.13.3 Apptivo Customer Relationship Management (CRM) System Introduction
10.13.4 Apptivo Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
10.13.5 Apptivo Recent Development
13.14 Salesboom
10.14.1 Salesboom Company Details
10.14.2 Salesboom Business Overview
10.14.3 Salesboom Customer Relationship Management (CRM) System Introduction
10.14.4 Salesboom Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
10.14.5 Salesboom Recent Development
13.15 Base
10.15.1 Base Company Details
10.15.2 Base Business Overview
10.15.3 Base Customer Relationship Management (CRM) System Introduction
10.15.4 Base Revenue in Customer Relationship Management (CRM) System Business (2015-2020)
10.15.5 Base Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of TablesTable 1. Customer Relationship Management (CRM) System Key Market Segments
Table 2. Key Players Covered: Ranking by Customer Relationship Management (CRM) System Revenue
Table 3. Ranking of Global Top Customer Relationship Management (CRM) System Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Customer Relationship Management (CRM) System Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Strategic CRM
Table 6. Key Players of Operational CRM
Table 7. Key Players of Analytical CRM
Table 8. Key Players of Collaborative CRM
Table 9. Key Players of Other
Table 10. Global Customer Relationship Management (CRM) System Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 11. Global Customer Relationship Management (CRM) System Market Size by Regions (US$ Million): 2020 VS 2026
Table 12. Global Customer Relationship Management (CRM) System Market Size by Regions (2015-2020) (US$ Million)
Table 13. Global Customer Relationship Management (CRM) System Market Share by Regions (2015-2020)
Table 14. Global Customer Relationship Management (CRM) System Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 15. Global Customer Relationship Management (CRM) System Market Share by Regions (2021-2026)
Table 16. Market Top Trends
Table 17. Key Drivers: Impact Analysis
Table 18. Key Challenges
Table 19. Customer Relationship Management (CRM) System Market Growth Strategy
Table 20. Main Points Interviewed from Key Customer Relationship Management (CRM) System Players
Table 21. Global Customer Relationship Management (CRM) System Revenue by Players (2015-2020) (Million US$)
Table 22. Global Customer Relationship Management (CRM) System Market Share by Players (2015-2020)
Table 23. Global Top Customer Relationship Management (CRM) System Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) System as of 2019)
Table 24. Global Customer Relationship Management (CRM) System by Players Market Concentration Ratio (CR5 and HHI)
Table 25. Key Players Headquarters and Area Served
Table 26. Key Players Customer Relationship Management (CRM) System Product Solution and Service
Table 27. Date of Enter into Customer Relationship Management (CRM) System Market
Table 28. Mergers & Acquisitions, Expansion Plans
Table 29. Global Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 30. Global Customer Relationship Management (CRM) System Market Size Share by Type (2015-2020)
Table 31. Global Customer Relationship Management (CRM) System Revenue Market Share by Type (2021-2026)
Table 32. Global Customer Relationship Management (CRM) System Market Size Share by Application (2015-2020)
Table 33. Global Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 34. Global Customer Relationship Management (CRM) System Market Size Share by Application (2021-2026)
Table 35. North America Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 36. North America Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 37. North America Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 38. North America Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 39. North America Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 40. North America Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 41. Europe Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 42. Europe Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 43. Europe Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 44. Europe Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 45. Europe Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 46. Europe Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 47. China Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 48. China Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 49. China Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 50. China Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 51. China Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 52. China Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 53. Japan Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 54. Japan Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 55. Japan Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 56. Japan Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 57. Japan Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 58. Japan Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 59. Southeast Asia Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 60. Southeast Asia Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 61. Southeast Asia Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 62. Southeast Asia Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 63. Southeast Asia Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 64. Southeast Asia Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 65. India Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 66. India Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 67. India Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 68. India Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 69. India Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 70. India Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 71. Central & South America Key Players Customer Relationship Management (CRM) System Revenue (2019-2020) (Million US$)
Table 72. Central & South America Key Players Customer Relationship Management (CRM) System Market Share (2019-2020)
Table 73. Central & South America Customer Relationship Management (CRM) System Market Size by Type (2015-2020) (Million US$)
Table 74. Central & South America Customer Relationship Management (CRM) System Market Share by Type (2015-2020)
Table 75. Central & South America Customer Relationship Management (CRM) System Market Size by Application (2015-2020) (Million US$)
Table 76. Central & South America Customer Relationship Management (CRM) System Market Share by Application (2015-2020)
Table 77. Oracle Company Details
Table 78. Oracle Business Overview
Table 79. Oracle Product
Table 80. Oracle Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 81. Oracle Recent Development
Table 82. SAP Company Details
Table 83. SAP Business Overview
Table 84. SAP Product
Table 85. SAP Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 86. SAP Recent Development
Table 87. Salesforce Company Details
Table 88. Salesforce Business Overview
Table 89. Salesforce Product
Table 90. Salesforce Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 91. Salesforce Recent Development
Table 92. Microsoft Dynamics Company Details
Table 93. Microsoft Dynamics Business Overview
Table 94. Microsoft Dynamics Product
Table 95. Microsoft Dynamics Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 96. Microsoft Dynamics Recent Development
Table 97. SugarCRM Company Details
Table 98. SugarCRM Business Overview
Table 99. SugarCRM Product
Table 100. SugarCRM Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 101. SugarCRM Recent Development
Table 102. Zoho Company Details
Table 103. Zoho Business Overview
Table 104. Zoho Product
Table 105. Zoho Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 106. Zoho Recent Development
Table 107. Hubspot Company Details
Table 108. Hubspot Business Overview
Table 109. Hubspot Product
Table 110. Hubspot Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 111. Hubspot Recent Development
Table 112. Act Business Overview
Table 113. Act Product
Table 114. Act Company Details
Table 115. Act Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 116. Act Recent Development
Table 117. Maximizer Company Details
Table 118. Maximizer Business Overview
Table 119. Maximizer Product
Table 120. Maximizer Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 121. Maximizer Recent Development
Table 122. Sage Company Details
Table 123. Sage Business Overview
Table 124. Sage Product
Table 125. Sage Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 126. Sage Recent Development
Table 127. Infusionsoft Company Details
Table 128. Infusionsoft Business Overview
Table 129. Infusionsoft Product
Table 130. Infusionsoft Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 131. Infusionsoft Recent Development
Table 132. Pipedrive Company Details
Table 133. Pipedrive Business Overview
Table 134. Pipedrive Product
Table 135. Pipedrive Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 136. Pipedrive Recent Development
Table 137. Apptivo Company Details
Table 138. Apptivo Business Overview
Table 139. Apptivo Product
Table 140. Apptivo Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 141. Apptivo Recent Development
Table 142. Salesboom Company Details
Table 143. Salesboom Business Overview
Table 144. Salesboom Product
Table 145. Salesboom Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 146. Salesboom Recent Development
Table 147. Base Company Details
Table 148. Base Business Overview
Table 149. Base Product
Table 150. Base Revenue in Customer Relationship Management (CRM) System Business (2015-2020) (Million US$)
Table 151. Base Recent Development
Table 152. Research Programs/Design for This Report
Table 153. Key Data Information from Secondary Sources
Table 154. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Customer Relationship Management (CRM) System Market Share by Type: 2020 VS 2026
Figure 2. Strategic CRM Features
Figure 3. Operational CRM Features
Figure 4. Analytical CRM Features
Figure 5. Collaborative CRM Features
Figure 6. Other Features
Figure 7. Global Customer Relationship Management (CRM) System Market Share by Application: 2020 VS 2026
Figure 8. Small Business Case Studies
Figure 9. Enterprise Business (for Large Enterprises) Case Studies
Figure 10. Customer Relationship Management (CRM) System Report Years Considered
Figure 11. Global Customer Relationship Management (CRM) System Market Size YoY Growth 2015-2026 (US$ Million)
Figure 12. Global Customer Relationship Management (CRM) System Market Share by Regions: 2020 VS 2026
Figure 13. Global Customer Relationship Management (CRM) System Market Share by Regions (2021-2026)
Figure 14. Porter's Five Forces Analysis
Figure 15. Global Customer Relationship Management (CRM) System Market Share by Players in 2019
Figure 16. Global Top Customer Relationship Management (CRM) System Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Relationship Management (CRM) System as of 2019
Figure 17. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) System Revenue in 2019
Figure 18. North America Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Europe Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. China Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Japan Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Southeast Asia Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. India Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Central & South America Customer Relationship Management (CRM) System Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. Bottom-up and Top-down Approaches for This Report
Figure 26. Data Triangulation
Figure 27. Key Executives Interviewed