Global Customer Relationship Management (CRM) Software Market Research Report 2023

Global Customer Relationship Management (CRM) Software Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Relationship Management (CRM) Software Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Cloud
1.2.3 On-Premises
1.3 Market by Application
1.3.1 Global Customer Relationship Management (CRM) Software Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 BFSI
1.3.3 Government
1.3.4 Retail
1.3.5 Healthcare
1.3.6 Manufacturing
1.3.7 Other Applications
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Relationship Management (CRM) Software Market Perspective (2018-2029)
2.2 Customer Relationship Management (CRM) Software Growth Trends by Region
2.2.1 Global Customer Relationship Management (CRM) Software Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Customer Relationship Management (CRM) Software Historic Market Size by Region (2018-2023)
2.2.3 Customer Relationship Management (CRM) Software Forecasted Market Size by Region (2024-2029)
2.3 Customer Relationship Management (CRM) Software Market Dynamics
2.3.1 Customer Relationship Management (CRM) Software Industry Trends
2.3.2 Customer Relationship Management (CRM) Software Market Drivers
2.3.3 Customer Relationship Management (CRM) Software Market Challenges
2.3.4 Customer Relationship Management (CRM) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Relationship Management (CRM) Software Players by Revenue
3.1.1 Global Top Customer Relationship Management (CRM) Software Players by Revenue (2018-2023)
3.1.2 Global Customer Relationship Management (CRM) Software Revenue Market Share by Players (2018-2023)
3.2 Global Customer Relationship Management (CRM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Relationship Management (CRM) Software Revenue
3.4 Global Customer Relationship Management (CRM) Software Market Concentration Ratio
3.4.1 Global Customer Relationship Management (CRM) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Relationship Management (CRM) Software Revenue in 2022
3.5 Customer Relationship Management (CRM) Software Key Players Head office and Area Served
3.6 Key Players Customer Relationship Management (CRM) Software Product Solution and Service
3.7 Date of Enter into Customer Relationship Management (CRM) Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Relationship Management (CRM) Software Breakdown Data by Type
4.1 Global Customer Relationship Management (CRM) Software Historic Market Size by Type (2018-2023)
4.2 Global Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2024-2029)
5 Customer Relationship Management (CRM) Software Breakdown Data by Application
5.1 Global Customer Relationship Management (CRM) Software Historic Market Size by Application (2018-2023)
5.2 Global Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Customer Relationship Management (CRM) Software Market Size (2018-2029)
6.2 North America Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)
6.4 North America Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Customer Relationship Management (CRM) Software Market Size (2018-2029)
7.2 Europe Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)
7.4 Europe Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Relationship Management (CRM) Software Market Size (2018-2029)
8.2 Asia-Pacific Customer Relationship Management (CRM) Software Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Customer Relationship Management (CRM) Software Market Size by Region (2018-2023)
8.4 Asia-Pacific Customer Relationship Management (CRM) Software Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Customer Relationship Management (CRM) Software Market Size (2018-2029)
9.2 Latin America Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)
9.4 Latin America Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Relationship Management (CRM) Software Market Size (2018-2029)
10.2 Middle East & Africa Customer Relationship Management (CRM) Software Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Customer Relationship Management (CRM) Software Market Size by Country (2018-2023)
10.4 Middle East & Africa Customer Relationship Management (CRM) Software Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 IBM Corp.
11.1.1 IBM Corp. Company Detail
11.1.2 IBM Corp. Business Overview
11.1.3 IBM Corp. Customer Relationship Management (CRM) Software Introduction
11.1.4 IBM Corp. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.1.5 IBM Corp. Recent Development
11.2 Oracle Corp.
11.2.1 Oracle Corp. Company Detail
11.2.2 Oracle Corp. Business Overview
11.2.3 Oracle Corp. Customer Relationship Management (CRM) Software Introduction
11.2.4 Oracle Corp. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.2.5 Oracle Corp. Recent Development
11.3 Wipro Limited
11.3.1 Wipro Limited Company Detail
11.3.2 Wipro Limited Business Overview
11.3.3 Wipro Limited Customer Relationship Management (CRM) Software Introduction
11.3.4 Wipro Limited Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.3.5 Wipro Limited Recent Development
11.4 Tata Consultancy Services Limited
11.4.1 Tata Consultancy Services Limited Company Detail
11.4.2 Tata Consultancy Services Limited Business Overview
11.4.3 Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Introduction
11.4.4 Tata Consultancy Services Limited Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.4.5 Tata Consultancy Services Limited Recent Development
11.5 Microsoft Inc.
11.5.1 Microsoft Inc. Company Detail
11.5.2 Microsoft Inc. Business Overview
11.5.3 Microsoft Inc. Customer Relationship Management (CRM) Software Introduction
11.5.4 Microsoft Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.5.5 Microsoft Inc. Recent Development
11.6 Salesforce.com Inc.
11.6.1 Salesforce.com Inc. Company Detail
11.6.2 Salesforce.com Inc. Business Overview
11.6.3 Salesforce.com Inc. Customer Relationship Management (CRM) Software Introduction
11.6.4 Salesforce.com Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.6.5 Salesforce.com Inc. Recent Development
11.7 NetSuite Inc.
11.7.1 NetSuite Inc. Company Detail
11.7.2 NetSuite Inc. Business Overview
11.7.3 NetSuite Inc. Customer Relationship Management (CRM) Software Introduction
11.7.4 NetSuite Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.7.5 NetSuite Inc. Recent Development
11.8 Nimble Inc.
11.8.1 Nimble Inc. Company Detail
11.8.2 Nimble Inc. Business Overview
11.8.3 Nimble Inc. Customer Relationship Management (CRM) Software Introduction
11.8.4 Nimble Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.8.5 Nimble Inc. Recent Development
11.9 SugarCRM Inc.
11.9.1 SugarCRM Inc. Company Detail
11.9.2 SugarCRM Inc. Business Overview
11.9.3 SugarCRM Inc. Customer Relationship Management (CRM) Software Introduction
11.9.4 SugarCRM Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.9.5 SugarCRM Inc. Recent Development
11.10 SAP SE
11.10.1 SAP SE Company Detail
11.10.2 SAP SE Business Overview
11.10.3 SAP SE Customer Relationship Management (CRM) Software Introduction
11.10.4 SAP SE Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.10.5 SAP SE Recent Development
11.11 Amdocs Ltd.
11.11.1 Amdocs Ltd. Company Detail
11.11.2 Amdocs Ltd. Business Overview
11.11.3 Amdocs Ltd. Customer Relationship Management (CRM) Software Introduction
11.11.4 Amdocs Ltd. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.11.5 Amdocs Ltd. Recent Development
11.12 Sage CRM Solutions Ltd.
11.12.1 Sage CRM Solutions Ltd. Company Detail
11.12.2 Sage CRM Solutions Ltd. Business Overview
11.12.3 Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Introduction
11.12.4 Sage CRM Solutions Ltd. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.12.5 Sage CRM Solutions Ltd. Recent Development
11.13 Ramco Systems Ltd.
11.13.1 Ramco Systems Ltd. Company Detail
11.13.2 Ramco Systems Ltd. Business Overview
11.13.3 Ramco Systems Ltd. Customer Relationship Management (CRM) Software Introduction
11.13.4 Ramco Systems Ltd. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023)
11.13.5 Ramco Systems Ltd. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Customer Relationship Management (CRM) Software Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Cloud
Table 3. Key Players of On-Premises
Table 4. Global Customer Relationship Management (CRM) Software Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 5. Global Customer Relationship Management (CRM) Software Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global Customer Relationship Management (CRM) Software Market Size by Region (2018-2023) & (US$ Million)
Table 7. Global Customer Relationship Management (CRM) Software Market Share by Region (2018-2023)
Table 8. Global Customer Relationship Management (CRM) Software Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 9. Global Customer Relationship Management (CRM) Software Market Share by Region (2024-2029)
Table 10. Customer Relationship Management (CRM) Software Market Trends
Table 11. Customer Relationship Management (CRM) Software Market Drivers
Table 12. Customer Relationship Management (CRM) Software Market Challenges
Table 13. Customer Relationship Management (CRM) Software Market Restraints
Table 14. Global Customer Relationship Management (CRM) Software Revenue by Players (2018-2023) & (US$ Million)
Table 15. Global Customer Relationship Management (CRM) Software Market Share by Players (2018-2023)
Table 16. Global Top Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Software as of 2022)
Table 17. Ranking of Global Top Customer Relationship Management (CRM) Software Companies by Revenue (US$ Million) in 2022
Table 18. Global 5 Largest Players Market Share by Customer Relationship Management (CRM) Software Revenue (CR5 and HHI) & (2018-2023)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Relationship Management (CRM) Software Product Solution and Service
Table 21. Date of Enter into Customer Relationship Management (CRM) Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Relationship Management (CRM) Software Market Size by Type (2018-2023) & (US$ Million)
Table 24. Global Customer Relationship Management (CRM) Software Revenue Market Share by Type (2018-2023)
Table 25. Global Customer Relationship Management (CRM) Software Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 26. Global Customer Relationship Management (CRM) Software Revenue Market Share by Type (2024-2029)
Table 27. Global Customer Relationship Management (CRM) Software Market Size by Application (2018-2023) & (US$ Million)
Table 28. Global Customer Relationship Management (CRM) Software Revenue Market Share by Application (2018-2023)
Table 29. Global Customer Relationship Management (CRM) Software Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 30. Global Customer Relationship Management (CRM) Software Revenue Market Share by Application (2024-2029)
Table 31. North America Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 32. North America Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)
Table 33. North America Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)
Table 34. Europe Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. Europe Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)
Table 36. Europe Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)
Table 37. Asia-Pacific Customer Relationship Management (CRM) Software Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 38. Asia-Pacific Customer Relationship Management (CRM) Software Market Size by Region (2018-2023) & (US$ Million)
Table 39. Asia-Pacific Customer Relationship Management (CRM) Software Market Size by Region (2024-2029) & (US$ Million)
Table 40. Latin America Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 41. Latin America Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)
Table 42. Latin America Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)
Table 43. Middle East & Africa Customer Relationship Management (CRM) Software Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Middle East & Africa Customer Relationship Management (CRM) Software Market Size by Country (2018-2023) & (US$ Million)
Table 45. Middle East & Africa Customer Relationship Management (CRM) Software Market Size by Country (2024-2029) & (US$ Million)
Table 46. IBM Corp. Company Detail
Table 47. IBM Corp. Business Overview
Table 48. IBM Corp. Customer Relationship Management (CRM) Software Product
Table 49. IBM Corp. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 50. IBM Corp. Recent Development
Table 51. Oracle Corp. Company Detail
Table 52. Oracle Corp. Business Overview
Table 53. Oracle Corp. Customer Relationship Management (CRM) Software Product
Table 54. Oracle Corp. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 55. Oracle Corp. Recent Development
Table 56. Wipro Limited Company Detail
Table 57. Wipro Limited Business Overview
Table 58. Wipro Limited Customer Relationship Management (CRM) Software Product
Table 59. Wipro Limited Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 60. Wipro Limited Recent Development
Table 61. Tata Consultancy Services Limited Company Detail
Table 62. Tata Consultancy Services Limited Business Overview
Table 63. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Product
Table 64. Tata Consultancy Services Limited Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 65. Tata Consultancy Services Limited Recent Development
Table 66. Microsoft Inc. Company Detail
Table 67. Microsoft Inc. Business Overview
Table 68. Microsoft Inc. Customer Relationship Management (CRM) Software Product
Table 69. Microsoft Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 70. Microsoft Inc. Recent Development
Table 71. Salesforce.com Inc. Company Detail
Table 72. Salesforce.com Inc. Business Overview
Table 73. Salesforce.com Inc. Customer Relationship Management (CRM) Software Product
Table 74. Salesforce.com Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 75. Salesforce.com Inc. Recent Development
Table 76. NetSuite Inc. Company Detail
Table 77. NetSuite Inc. Business Overview
Table 78. NetSuite Inc. Customer Relationship Management (CRM) Software Product
Table 79. NetSuite Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 80. NetSuite Inc. Recent Development
Table 81. Nimble Inc. Company Detail
Table 82. Nimble Inc. Business Overview
Table 83. Nimble Inc. Customer Relationship Management (CRM) Software Product
Table 84. Nimble Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 85. Nimble Inc. Recent Development
Table 86. SugarCRM Inc. Company Detail
Table 87. SugarCRM Inc. Business Overview
Table 88. SugarCRM Inc. Customer Relationship Management (CRM) Software Product
Table 89. SugarCRM Inc. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 90. SugarCRM Inc. Recent Development
Table 91. SAP SE Company Detail
Table 92. SAP SE Business Overview
Table 93. SAP SE Customer Relationship Management (CRM) Software Product
Table 94. SAP SE Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 95. SAP SE Recent Development
Table 96. Amdocs Ltd. Company Detail
Table 97. Amdocs Ltd. Business Overview
Table 98. Amdocs Ltd. Customer Relationship Management (CRM) Software Product
Table 99. Amdocs Ltd. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 100. Amdocs Ltd. Recent Development
Table 101. Sage CRM Solutions Ltd. Company Detail
Table 102. Sage CRM Solutions Ltd. Business Overview
Table 103. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Product
Table 104. Sage CRM Solutions Ltd. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 105. Sage CRM Solutions Ltd. Recent Development
Table 106. Ramco Systems Ltd. Company Detail
Table 107. Ramco Systems Ltd. Business Overview
Table 108. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Product
Table 109. Ramco Systems Ltd. Revenue in Customer Relationship Management (CRM) Software Business (2018-2023) & (US$ Million)
Table 110. Ramco Systems Ltd. Recent Development
Table 111. Research Programs/Design for This Report
Table 112. Key Data Information from Secondary Sources
Table 113. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Relationship Management (CRM) Software Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Customer Relationship Management (CRM) Software Market Share by Type: 2022 VS 2029
Figure 3. Cloud Features
Figure 4. On-Premises Features
Figure 5. Global Customer Relationship Management (CRM) Software Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 6. Global Customer Relationship Management (CRM) Software Market Share by Application: 2022 VS 2029
Figure 7. BFSI Case Studies
Figure 8. Government Case Studies
Figure 9. Retail Case Studies
Figure 10. Healthcare Case Studies
Figure 11. Manufacturing Case Studies
Figure 12. Other Applications Case Studies
Figure 13. Customer Relationship Management (CRM) Software Report Years Considered
Figure 14. Global Customer Relationship Management (CRM) Software Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 15. Global Customer Relationship Management (CRM) Software Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 16. Global Customer Relationship Management (CRM) Software Market Share by Region: 2022 VS 2029
Figure 17. Global Customer Relationship Management (CRM) Software Market Share by Players in 2022
Figure 18. Global Top Customer Relationship Management (CRM) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Relationship Management (CRM) Software as of 2022)
Figure 19. The Top 10 and 5 Players Market Share by Customer Relationship Management (CRM) Software Revenue in 2022
Figure 20. North America Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. North America Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)
Figure 22. United States Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. Canada Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. Europe Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Europe Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)
Figure 26. Germany Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. France Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. U.K. Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Italy Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Russia Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Nordic Countries Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Asia-Pacific Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Asia-Pacific Customer Relationship Management (CRM) Software Market Share by Region (2018-2029)
Figure 34. China Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Japan Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. South Korea Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Southeast Asia Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. India Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Australia Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Latin America Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Latin America Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)
Figure 42. Mexico Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Brazil Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Middle East & Africa Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. Middle East & Africa Customer Relationship Management (CRM) Software Market Share by Country (2018-2029)
Figure 46. Turkey Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. Saudi Arabia Customer Relationship Management (CRM) Software Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 48. IBM Corp. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 49. Oracle Corp. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 50. Wipro Limited Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 51. Tata Consultancy Services Limited Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 52. Microsoft Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 53. Salesforce.com Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 54. NetSuite Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 55. Nimble Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 56. SugarCRM Inc. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 57. SAP SE Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 58. Amdocs Ltd. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 59. Sage CRM Solutions Ltd. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 60. Ramco Systems Ltd. Revenue Growth Rate in Customer Relationship Management (CRM) Software Business (2018-2023)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed

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Global Contact Center Analytics Market Research Report 2023

Published: 28-Nov-2023        Price: US 2900 Onwards        Pages: 93

Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers. According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......

2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel

Published: 06-Nov-2023        Price: US 2500 Onwards        Pages: 104

This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa). This report provides detailed historical analysis of global market for Con......

Global Contact Center Market Status and Outlook 2023-2028

Published: 06-Nov-2023        Price: US 3160 Onwards        Pages: 127

The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time. Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......

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