Global Customer Effort Score (CES) Software Market Research Report 2022
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Effort Score (CES) Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 On-premise
1.2.3 Cloud Based
1.3 Market by Application
1.3.1 Global Customer Effort Score (CES) Software Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 SMEs
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Customer Effort Score (CES) Software Market Perspective (2017-2028)
2.2 Customer Effort Score (CES) Software Growth Trends by Region
2.2.1 Customer Effort Score (CES) Software Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 Customer Effort Score (CES) Software Historic Market Size by Region (2017-2022)
2.2.3 Customer Effort Score (CES) Software Forecasted Market Size by Region (2023-2028)
2.3 Customer Effort Score (CES) Software Market Dynamics
2.3.1 Customer Effort Score (CES) Software Industry Trends
2.3.2 Customer Effort Score (CES) Software Market Drivers
2.3.3 Customer Effort Score (CES) Software Market Challenges
2.3.4 Customer Effort Score (CES) Software Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Customer Effort Score (CES) Software Players by Revenue
3.1.1 Global Top Customer Effort Score (CES) Software Players by Revenue (2017-2022)
3.1.2 Global Customer Effort Score (CES) Software Revenue Market Share by Players (2017-2022)
3.2 Global Customer Effort Score (CES) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Customer Effort Score (CES) Software Revenue
3.4 Global Customer Effort Score (CES) Software Market Concentration Ratio
3.4.1 Global Customer Effort Score (CES) Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Effort Score (CES) Software Revenue in 2021
3.5 Customer Effort Score (CES) Software Key Players Head office and Area Served
3.6 Key Players Customer Effort Score (CES) Software Product Solution and Service
3.7 Date of Enter into Customer Effort Score (CES) Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Effort Score (CES) Software Breakdown Data by Type
4.1 Global Customer Effort Score (CES) Software Historic Market Size by Type (2017-2022)
4.2 Global Customer Effort Score (CES) Software Forecasted Market Size by Type (2023-2028)
5 Customer Effort Score (CES) Software Breakdown Data by Application
5.1 Global Customer Effort Score (CES) Software Historic Market Size by Application (2017-2022)
5.2 Global Customer Effort Score (CES) Software Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America Customer Effort Score (CES) Software Market Size (2017-2028)
6.2 North America Customer Effort Score (CES) Software Market Size by Country (2017-2022)
6.3 North America Customer Effort Score (CES) Software Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe Customer Effort Score (CES) Software Market Size (2017-2028)
7.2 Europe Customer Effort Score (CES) Software Market Size by Country (2017-2022)
7.3 Europe Customer Effort Score (CES) Software Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Customer Effort Score (CES) Software Market Size (2017-2028)
8.2 Asia-Pacific Customer Effort Score (CES) Software Market Size by Country (2017-2022)
8.3 Asia-Pacific Customer Effort Score (CES) Software Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America Customer Effort Score (CES) Software Market Size (2017-2028)
9.2 Latin America Customer Effort Score (CES) Software Market Size by Country (2017-2022)
9.3 Latin America Customer Effort Score (CES) Software Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Customer Effort Score (CES) Software Market Size (2017-2028)
10.2 Middle East & Africa Customer Effort Score (CES) Software Market Size by Country (2017-2022)
10.3 Middle East & Africa Customer Effort Score (CES) Software Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Wootric
11.1.1 Wootric Company Detail
11.1.2 Wootric Business Overview
11.1.3 Wootric Customer Effort Score (CES) Software Introduction
11.1.4 Wootric Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.1.5 Wootric Recent Development
11.2 Delighted
11.2.1 Delighted Company Detail
11.2.2 Delighted Business Overview
11.2.3 Delighted Customer Effort Score (CES) Software Introduction
11.2.4 Delighted Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.2.5 Delighted Recent Development
11.3 Zonka Technologies
11.3.1 Zonka Technologies Company Detail
11.3.2 Zonka Technologies Business Overview
11.3.3 Zonka Technologies Customer Effort Score (CES) Software Introduction
11.3.4 Zonka Technologies Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.3.5 Zonka Technologies Recent Development
11.4 Boast
11.4.1 Boast Company Detail
11.4.2 Boast Business Overview
11.4.3 Boast Customer Effort Score (CES) Software Introduction
11.4.4 Boast Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.4.5 Boast Recent Development
11.5 SurveySensum
11.5.1 SurveySensum Company Detail
11.5.2 SurveySensum Business Overview
11.5.3 SurveySensum Customer Effort Score (CES) Software Introduction
11.5.4 SurveySensum Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.5.5 SurveySensum Recent Development
11.6 CheckMarket
11.6.1 CheckMarket Company Detail
11.6.2 CheckMarket Business Overview
11.6.3 CheckMarket Customer Effort Score (CES) Software Introduction
11.6.4 CheckMarket Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.6.5 CheckMarket Recent Development
11.7 HubSpot
11.7.1 HubSpot Company Detail
11.7.2 HubSpot Business Overview
11.7.3 HubSpot Customer Effort Score (CES) Software Introduction
11.7.4 HubSpot Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.7.5 HubSpot Recent Development
11.8 CloudCherry
11.8.1 CloudCherry Company Detail
11.8.2 CloudCherry Business Overview
11.8.3 CloudCherry Customer Effort Score (CES) Software Introduction
11.8.4 CloudCherry Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.8.5 CloudCherry Recent Development
11.9 Nicereply
11.9.1 Nicereply Company Detail
11.9.2 Nicereply Business Overview
11.9.3 Nicereply Customer Effort Score (CES) Software Introduction
11.9.4 Nicereply Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.9.5 Nicereply Recent Development
11.10 SurveyMonkey
11.10.1 SurveyMonkey Company Detail
11.10.2 SurveyMonkey Business Overview
11.10.3 SurveyMonkey Customer Effort Score (CES) Software Introduction
11.10.4 SurveyMonkey Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.10.5 SurveyMonkey Recent Development
11.11 Hotjar
11.11.1 Hotjar Company Detail
11.11.2 Hotjar Business Overview
11.11.3 Hotjar Customer Effort Score (CES) Software Introduction
11.11.4 Hotjar Revenue in Customer Effort Score (CES) Software Business (2017-2022)
11.11.5 Hotjar Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Customer Effort Score (CES) Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of On-premise
Table 3. Key Players of Cloud Based
Table 4. Global Customer Effort Score (CES) Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 5. Global Customer Effort Score (CES) Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 6. Global Customer Effort Score (CES) Software Market Size by Region (2017-2022) & (US$ Million)
Table 7. Global Customer Effort Score (CES) Software Market Share by Region (2017-2022)
Table 8. Global Customer Effort Score (CES) Software Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 9. Global Customer Effort Score (CES) Software Market Share by Region (2023-2028)
Table 10. Customer Effort Score (CES) Software Market Trends
Table 11. Customer Effort Score (CES) Software Market Drivers
Table 12. Customer Effort Score (CES) Software Market Challenges
Table 13. Customer Effort Score (CES) Software Market Restraints
Table 14. Global Customer Effort Score (CES) Software Revenue by Players (2017-2022) & (US$ Million)
Table 15. Global Customer Effort Score (CES) Software Market Share by Players (2017-2022)
Table 16. Global Top Customer Effort Score (CES) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Effort Score (CES) Software as of 2021)
Table 17. Ranking of Global Top Customer Effort Score (CES) Software Companies by Revenue (US$ Million) in 2021
Table 18. Global 5 Largest Players Market Share by Customer Effort Score (CES) Software Revenue (CR5 and HHI) & (2017-2022)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Customer Effort Score (CES) Software Product Solution and Service
Table 21. Date of Enter into Customer Effort Score (CES) Software Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Effort Score (CES) Software Market Size by Type (2017-2022) & (US$ Million)
Table 24. Global Customer Effort Score (CES) Software Revenue Market Share by Type (2017-2022)
Table 25. Global Customer Effort Score (CES) Software Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 26. Global Customer Effort Score (CES) Software Revenue Market Share by Type (2023-2028)
Table 27. Global Customer Effort Score (CES) Software Market Size by Application (2017-2022) & (US$ Million)
Table 28. Global Customer Effort Score (CES) Software Revenue Market Share by Application (2017-2022)
Table 29. Global Customer Effort Score (CES) Software Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 30. Global Customer Effort Score (CES) Software Revenue Market Share by Application (2023-2028)
Table 31. North America Customer Effort Score (CES) Software Market Size by Country (2017-2022) & (US$ Million)
Table 32. North America Customer Effort Score (CES) Software Market Size by Country (2023-2028) & (US$ Million)
Table 33. Europe Customer Effort Score (CES) Software Market Size by Country (2017-2022) & (US$ Million)
Table 34. Europe Customer Effort Score (CES) Software Market Size by Country (2023-2028) & (US$ Million)
Table 35. Asia-Pacific Customer Effort Score (CES) Software Market Size by Region (2017-2022) & (US$ Million)
Table 36. Asia-Pacific Customer Effort Score (CES) Software Market Size by Region (2023-2028) & (US$ Million)
Table 37. Latin America Customer Effort Score (CES) Software Market Size by Country (2017-2022) & (US$ Million)
Table 38. Latin America Customer Effort Score (CES) Software Market Size by Country (2023-2028) & (US$ Million)
Table 39. Middle East & Africa Customer Effort Score (CES) Software Market Size by Country (2017-2022) & (US$ Million)
Table 40. Middle East & Africa Customer Effort Score (CES) Software Market Size by Country (2023-2028) & (US$ Million)
Table 41. Wootric Company Detail
Table 42. Wootric Business Overview
Table 43. Wootric Customer Effort Score (CES) Software Product
Table 44. Wootric Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 45. Wootric Recent Development
Table 46. Delighted Company Detail
Table 47. Delighted Business Overview
Table 48. Delighted Customer Effort Score (CES) Software Product
Table 49. Delighted Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 50. Delighted Recent Development
Table 51. Zonka Technologies Company Detail
Table 52. Zonka Technologies Business Overview
Table 53. Zonka Technologies Customer Effort Score (CES) Software Product
Table 54. Zonka Technologies Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 55. Zonka Technologies Recent Development
Table 56. Boast Company Detail
Table 57. Boast Business Overview
Table 58. Boast Customer Effort Score (CES) Software Product
Table 59. Boast Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 60. Boast Recent Development
Table 61. SurveySensum Company Detail
Table 62. SurveySensum Business Overview
Table 63. SurveySensum Customer Effort Score (CES) Software Product
Table 64. SurveySensum Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 65. SurveySensum Recent Development
Table 66. CheckMarket Company Detail
Table 67. CheckMarket Business Overview
Table 68. CheckMarket Customer Effort Score (CES) Software Product
Table 69. CheckMarket Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 70. CheckMarket Recent Development
Table 71. HubSpot Company Detail
Table 72. HubSpot Business Overview
Table 73. HubSpot Customer Effort Score (CES) Software Product
Table 74. HubSpot Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 75. HubSpot Recent Development
Table 76. CloudCherry Company Detail
Table 77. CloudCherry Business Overview
Table 78. CloudCherry Customer Effort Score (CES) Software Product
Table 79. CloudCherry Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 80. CloudCherry Recent Development
Table 81. Nicereply Company Detail
Table 82. Nicereply Business Overview
Table 83. Nicereply Customer Effort Score (CES) Software Product
Table 84. Nicereply Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 85. Nicereply Recent Development
Table 86. SurveyMonkey Company Detail
Table 87. SurveyMonkey Business Overview
Table 88. SurveyMonkey Customer Effort Score (CES) Software Product
Table 89. SurveyMonkey Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 90. SurveyMonkey Recent Development
Table 91. Hotjar Company Detail
Table 92. Hotjar Business Overview
Table 93. Hotjar Customer Effort Score (CES) SoftwareProduct
Table 94. Hotjar Revenue in Customer Effort Score (CES) Software Business (2017-2022) & (US$ Million)
Table 95. Hotjar Recent Development
Table 96. Research Programs/Design for This Report
Table 97. Key Data Information from Secondary Sources
Table 98. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Customer Effort Score (CES) Software Market Share by Type: 2021 VS 2028
Figure 2. On-premise Features
Figure 3. Cloud Based Features
Figure 4. Global Customer Effort Score (CES) Software Market Share by Application in 2021 & 2028
Figure 5. SMEs Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Customer Effort Score (CES) Software Report Years Considered
Figure 8. Global Customer Effort Score (CES) Software Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 9. Global Customer Effort Score (CES) Software Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 10. Global Customer Effort Score (CES) Software Market Share by Region: 2021 VS 2028
Figure 11. Global Customer Effort Score (CES) Software Market Share by Players in 2021
Figure 12. Global Top Customer Effort Score (CES) Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Effort Score (CES) Software as of 2021)
Figure 13. The Top 10 and 5 Players Market Share by Customer Effort Score (CES) Software Revenue in 2021
Figure 14. North America Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 15. North America Customer Effort Score (CES) Software Market Share by Country (2017-2028)
Figure 16. United States Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 17. Canada Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. Europe Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 19. Europe Customer Effort Score (CES) Software Market Share by Country (2017-2028)
Figure 20. Germany Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. France Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. U.K. Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 23. Italy Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. Russia Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. Nordic Countries Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Asia-Pacific Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Asia-Pacific Customer Effort Score (CES) Software Market Share by Region (2017-2028)
Figure 28. China Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Japan Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. South Korea Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 31. Southeast Asia Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. India Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. Australia Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Latin America Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. Latin America Customer Effort Score (CES) Software Market Share by Country (2017-2028)
Figure 36. Mexico Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Brazil Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Middle East & Africa Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 39. Middle East & Africa Customer Effort Score (CES) Software Market Share by Country (2017-2028)
Figure 40. Turkey Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Saudi Arabia Customer Effort Score (CES) Software Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Wootric Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 43. Delighted Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 44. Zonka Technologies Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 45. Boast Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 46. SurveySensum Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 47. CheckMarket Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 48. HubSpot Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 49. CloudCherry Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 50. Nicereply Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 51. SurveyMonkey Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 52. Hotjar Revenue Growth Rate in Customer Effort Score (CES) Software Business (2017-2022)
Figure 53. Bottom-up and Top-down Approaches for This Report
Figure 54. Data Triangulation
Figure 55. Key Executives Interviewed