Global CRM Analytics Market Research Report 2022

Global CRM Analytics Market Research Report 2022

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global CRM Analytics Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Sales Analytics
1.2.3 Customer Analytics
1.2.4 Contact Center Analytics
1.2.5 Marketing Analytics
1.2.6 Web & Social Media Analytics
1.3 Market by Application
1.3.1 Global CRM Analytics Market Share by Application: 2017 VS 2021 VS 2028
1.3.2 Large Enterprises
1.3.3 Small and Medium Businesses
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global CRM Analytics Market Perspective (2017-2028)
2.2 CRM Analytics Growth Trends by Region
2.2.1 CRM Analytics Market Size by Region: 2017 VS 2021 VS 2028
2.2.2 CRM Analytics Historic Market Size by Region (2017-2022)
2.2.3 CRM Analytics Forecasted Market Size by Region (2023-2028)
2.3 CRM Analytics Market Dynamics
2.3.1 CRM Analytics Industry Trends
2.3.2 CRM Analytics Market Drivers
2.3.3 CRM Analytics Market Challenges
2.3.4 CRM Analytics Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM Analytics Players by Revenue
3.1.1 Global Top CRM Analytics Players by Revenue (2017-2022)
3.1.2 Global CRM Analytics Revenue Market Share by Players (2017-2022)
3.2 Global CRM Analytics Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by CRM Analytics Revenue
3.4 Global CRM Analytics Market Concentration Ratio
3.4.1 Global CRM Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Analytics Revenue in 2021
3.5 CRM Analytics Key Players Head office and Area Served
3.6 Key Players CRM Analytics Product Solution and Service
3.7 Date of Enter into CRM Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Analytics Breakdown Data by Type
4.1 Global CRM Analytics Historic Market Size by Type (2017-2022)
4.2 Global CRM Analytics Forecasted Market Size by Type (2023-2028)
5 CRM Analytics Breakdown Data by Application
5.1 Global CRM Analytics Historic Market Size by Application (2017-2022)
5.2 Global CRM Analytics Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America CRM Analytics Market Size (2017-2028)
6.2 North America CRM Analytics Market Size by Country (2017-2022)
6.3 North America CRM Analytics Market Size by Country (2023-2028)
6.4 United States
6.5 Canada
7 Europe
7.1 Europe CRM Analytics Market Size (2017-2028)
7.2 Europe CRM Analytics Market Size by Country (2017-2022)
7.3 Europe CRM Analytics Market Size by Country (2023-2028)
7.4 Germany
7.5 France
7.6 U.K.
7.7 Italy
7.8 Russia
7.9 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific CRM Analytics Market Size (2017-2028)
8.2 Asia-Pacific CRM Analytics Market Size by Country (2017-2022)
8.3 Asia-Pacific CRM Analytics Market Size by Country (2023-2028)
8.4 China
8.5 Japan
8.6 South Korea
8.7 Southeast Asia
8.8 India
8.9 Australia
9 Latin America
9.1 Latin America CRM Analytics Market Size (2017-2028)
9.2 Latin America CRM Analytics Market Size by Country (2017-2022)
9.3 Latin America CRM Analytics Market Size by Country (2023-2028)
9.4 Mexico
9.5 Brazil
10 Middle East & Africa
10.1 Middle East & Africa CRM Analytics Market Size (2017-2028)
10.2 Middle East & Africa CRM Analytics Market Size by Country (2017-2022)
10.3 Middle East & Africa CRM Analytics Market Size by Country (2023-2028)
10.4 Turkey
10.5 Saudi Arabia
10.6 UAE
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Detail
11.1.2 Oracle Business Overview
11.1.3 Oracle CRM Analytics Introduction
11.1.4 Oracle Revenue in CRM Analytics Business (2017-2022)
11.1.5 Oracle Recent Development
11.2 SAP SE
11.2.1 SAP SE Company Detail
11.2.2 SAP SE Business Overview
11.2.3 SAP SE CRM Analytics Introduction
11.2.4 SAP SE Revenue in CRM Analytics Business (2017-2022)
11.2.5 SAP SE Recent Development
11.3 IBM
11.3.1 IBM Company Detail
11.3.2 IBM Business Overview
11.3.3 IBM CRM Analytics Introduction
11.3.4 IBM Revenue in CRM Analytics Business (2017-2022)
11.3.5 IBM Recent Development
11.4 Microsoft
11.4.1 Microsoft Company Detail
11.4.2 Microsoft Business Overview
11.4.3 Microsoft CRM Analytics Introduction
11.4.4 Microsoft Revenue in CRM Analytics Business (2017-2022)
11.4.5 Microsoft Recent Development
11.5 SAS Institute
11.5.1 SAS Institute Company Detail
11.5.2 SAS Institute Business Overview
11.5.3 SAS Institute CRM Analytics Introduction
11.5.4 SAS Institute Revenue in CRM Analytics Business (2017-2022)
11.5.5 SAS Institute Recent Development
11.6 Accenture PLC
11.6.1 Accenture PLC Company Detail
11.6.2 Accenture PLC Business Overview
11.6.3 Accenture PLC CRM Analytics Introduction
11.6.4 Accenture PLC Revenue in CRM Analytics Business (2017-2022)
11.6.5 Accenture PLC Recent Development
11.7 Infor
11.7.1 Infor Company Detail
11.7.2 Infor Business Overview
11.7.3 Infor CRM Analytics Introduction
11.7.4 Infor Revenue in CRM Analytics Business (2017-2022)
11.7.5 Infor Recent Development
11.8 Teradata
11.8.1 Teradata Company Detail
11.8.2 Teradata Business Overview
11.8.3 Teradata CRM Analytics Introduction
11.8.4 Teradata Revenue in CRM Analytics Business (2017-2022)
11.8.5 Teradata Recent Development
11.9 Angoss Software Corporation
11.9.1 Angoss Software Corporation Company Detail
11.9.2 Angoss Software Corporation Business Overview
11.9.3 Angoss Software Corporation CRM Analytics Introduction
11.9.4 Angoss Software Corporation Revenue in CRM Analytics Business (2017-2022)
11.9.5 Angoss Software Corporation Recent Development
11.10 Salesforce
11.10.1 Salesforce Company Detail
11.10.2 Salesforce Business Overview
11.10.3 Salesforce CRM Analytics Introduction
11.10.4 Salesforce Revenue in CRM Analytics Business (2017-2022)
11.10.5 Salesforce Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global CRM Analytics Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
Table 2. Key Players of Sales Analytics
Table 3. Key Players of Customer Analytics
Table 4. Key Players of Contact Center Analytics
Table 5. Key Players of Marketing Analytics
Table 6. Key Players of Web & Social Media Analytics
Table 7. Global CRM Analytics Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
Table 8. Global CRM Analytics Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
Table 9. Global CRM Analytics Market Size by Region (2017-2022) & (US$ Million)
Table 10. Global CRM Analytics Market Share by Region (2017-2022)
Table 11. Global CRM Analytics Forecasted Market Size by Region (2023-2028) & (US$ Million)
Table 12. Global CRM Analytics Market Share by Region (2023-2028)
Table 13. CRM Analytics Market Trends
Table 14. CRM Analytics Market Drivers
Table 15. CRM Analytics Market Challenges
Table 16. CRM Analytics Market Restraints
Table 17. Global CRM Analytics Revenue by Players (2017-2022) & (US$ Million)
Table 18. Global CRM Analytics Market Share by Players (2017-2022)
Table 19. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Analytics as of 2021)
Table 20. Ranking of Global Top CRM Analytics Companies by Revenue (US$ Million) in 2021
Table 21. Global 5 Largest Players Market Share by CRM Analytics Revenue (CR5 and HHI) & (2017-2022)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players CRM Analytics Product Solution and Service
Table 24. Date of Enter into CRM Analytics Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global CRM Analytics Market Size by Type (2017-2022) & (US$ Million)
Table 27. Global CRM Analytics Revenue Market Share by Type (2017-2022)
Table 28. Global CRM Analytics Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 29. Global CRM Analytics Revenue Market Share by Type (2023-2028)
Table 30. Global CRM Analytics Market Size by Application (2017-2022) & (US$ Million)
Table 31. Global CRM Analytics Revenue Market Share by Application (2017-2022)
Table 32. Global CRM Analytics Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 33. Global CRM Analytics Revenue Market Share by Application (2023-2028)
Table 34. North America CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
Table 35. North America CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
Table 36. Europe CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
Table 37. Europe CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
Table 38. Asia-Pacific CRM Analytics Market Size by Region (2017-2022) & (US$ Million)
Table 39. Asia-Pacific CRM Analytics Market Size by Region (2023-2028) & (US$ Million)
Table 40. Latin America CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
Table 41. Latin America CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
Table 42. Middle East & Africa CRM Analytics Market Size by Country (2017-2022) & (US$ Million)
Table 43. Middle East & Africa CRM Analytics Market Size by Country (2023-2028) & (US$ Million)
Table 44. Oracle Company Detail
Table 45. Oracle Business Overview
Table 46. Oracle CRM Analytics Product
Table 47. Oracle Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 48. Oracle Recent Development
Table 49. SAP SE Company Detail
Table 50. SAP SE Business Overview
Table 51. SAP SE CRM Analytics Product
Table 52. SAP SE Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 53. SAP SE Recent Development
Table 54. IBM Company Detail
Table 55. IBM Business Overview
Table 56. IBM CRM Analytics Product
Table 57. IBM Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 58. IBM Recent Development
Table 59. Microsoft Company Detail
Table 60. Microsoft Business Overview
Table 61. Microsoft CRM Analytics Product
Table 62. Microsoft Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 63. Microsoft Recent Development
Table 64. SAS Institute Company Detail
Table 65. SAS Institute Business Overview
Table 66. SAS Institute CRM Analytics Product
Table 67. SAS Institute Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 68. SAS Institute Recent Development
Table 69. Accenture PLC Company Detail
Table 70. Accenture PLC Business Overview
Table 71. Accenture PLC CRM Analytics Product
Table 72. Accenture PLC Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 73. Accenture PLC Recent Development
Table 74. Infor Company Detail
Table 75. Infor Business Overview
Table 76. Infor CRM Analytics Product
Table 77. Infor Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 78. Infor Recent Development
Table 79. Teradata Company Detail
Table 80. Teradata Business Overview
Table 81. Teradata CRM Analytics Product
Table 82. Teradata Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 83. Teradata Recent Development
Table 84. Angoss Software Corporation Company Detail
Table 85. Angoss Software Corporation Business Overview
Table 86. Angoss Software Corporation CRM Analytics Product
Table 87. Angoss Software Corporation Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 88. Angoss Software Corporation Recent Development
Table 89. Salesforce Company Detail
Table 90. Salesforce Business Overview
Table 91. Salesforce CRM Analytics Product
Table 92. Salesforce Revenue in CRM Analytics Business (2017-2022) & (US$ Million)
Table 93. Salesforce Recent Development
Table 94. Research Programs/Design for This Report
Table 95. Key Data Information from Secondary Sources
Table 96. Key Data Information from Primary Sources
List of Figures
Figure 1. Global CRM Analytics Market Share by Type: 2021 VS 2028
Figure 2. Sales Analytics Features
Figure 3. Customer Analytics Features
Figure 4. Contact Center Analytics Features
Figure 5. Marketing Analytics Features
Figure 6. Web & Social Media Analytics Features
Figure 7. Global CRM Analytics Market Share by Application in 2021 & 2028
Figure 8. Large Enterprises Case Studies
Figure 9. Small and Medium Businesses Case Studies
Figure 10. CRM Analytics Report Years Considered
Figure 11. Global CRM Analytics Market Size (US$ Million), Year-over-Year: 2017-2028
Figure 12. Global CRM Analytics Market Size, (US$ Million), 2017 VS 2021 VS 2028
Figure 13. Global CRM Analytics Market Share by Region: 2021 VS 2028
Figure 14. Global CRM Analytics Market Share by Players in 2021
Figure 15. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM Analytics as of 2021)
Figure 16. The Top 10 and 5 Players Market Share by CRM Analytics Revenue in 2021
Figure 17. North America CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 18. North America CRM Analytics Market Share by Country (2017-2028)
Figure 19. United States CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 20. Canada CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 21. Europe CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 22. Europe CRM Analytics Market Share by Country (2017-2028)
Figure 23. Germany CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 24. France CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 25. U.K. CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 26. Italy CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 27. Russia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 28. Nordic Countries CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 29. Asia-Pacific CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 30. Asia-Pacific CRM Analytics Market Share by Region (2017-2028)
Figure 31. China CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 32. Japan CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 33. South Korea CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 34. Southeast Asia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 35. India CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 36. Australia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 37. Latin America CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 38. Latin America CRM Analytics Market Share by Country (2017-2028)
Figure 39. Mexico CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 40. Brazil CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 41. Middle East & Africa CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 42. Middle East & Africa CRM Analytics Market Share by Country (2017-2028)
Figure 43. Turkey CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 44. Saudi Arabia CRM Analytics Market Size YoY Growth (2017-2028) & (US$ Million)
Figure 45. Oracle Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 46. SAP SE Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 47. IBM Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 48. Microsoft Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 49. SAS Institute Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 50. Accenture PLC Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 51. Infor Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 52. Teradata Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 53. Angoss Software Corporation Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 54. Salesforce Revenue Growth Rate in CRM Analytics Business (2017-2022)
Figure 55. Bottom-up and Top-down Approaches for This Report
Figure 56. Data Triangulation
Figure 57. Key Executives Interviewed

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