Global Contact Center Market Research Report 2023

Global Contact Center Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Contact Center Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Voice-based
1.2.3 Text-based
1.2.4 Social Media-based
1.3 Market by Application
1.3.1 Global Contact Center Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Consumers
1.3.3 Small And Medium Businesses
1.3.4 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Contact Center Market Perspective (2018-2029)
2.2 Contact Center Growth Trends by Region
2.2.1 Global Contact Center Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Contact Center Historic Market Size by Region (2018-2023)
2.2.3 Contact Center Forecasted Market Size by Region (2024-2029)
2.3 Contact Center Market Dynamics
2.3.1 Contact Center Industry Trends
2.3.2 Contact Center Market Drivers
2.3.3 Contact Center Market Challenges
2.3.4 Contact Center Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Contact Center Players by Revenue
3.1.1 Global Top Contact Center Players by Revenue (2018-2023)
3.1.2 Global Contact Center Revenue Market Share by Players (2018-2023)
3.2 Global Contact Center Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Contact Center Revenue
3.4 Global Contact Center Market Concentration Ratio
3.4.1 Global Contact Center Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Contact Center Revenue in 2022
3.5 Contact Center Key Players Head office and Area Served
3.6 Key Players Contact Center Product Solution and Service
3.7 Date of Enter into Contact Center Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Contact Center Breakdown Data by Type
4.1 Global Contact Center Historic Market Size by Type (2018-2023)
4.2 Global Contact Center Forecasted Market Size by Type (2024-2029)
5 Contact Center Breakdown Data by Application
5.1 Global Contact Center Historic Market Size by Application (2018-2023)
5.2 Global Contact Center Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Contact Center Market Size (2018-2029)
6.2 North America Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Contact Center Market Size by Country (2018-2023)
6.4 North America Contact Center Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Contact Center Market Size (2018-2029)
7.2 Europe Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Contact Center Market Size by Country (2018-2023)
7.4 Europe Contact Center Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Contact Center Market Size (2018-2029)
8.2 Asia-Pacific Contact Center Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Contact Center Market Size by Region (2018-2023)
8.4 Asia-Pacific Contact Center Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Contact Center Market Size (2018-2029)
9.2 Latin America Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Contact Center Market Size by Country (2018-2023)
9.4 Latin America Contact Center Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Contact Center Market Size (2018-2029)
10.2 Middle East & Africa Contact Center Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Contact Center Market Size by Country (2018-2023)
10.4 Middle East & Africa Contact Center Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 8x8 Inc.
11.1.1 8x8 Inc. Company Detail
11.1.2 8x8 Inc. Business Overview
11.1.3 8x8 Inc. Contact Center Introduction
11.1.4 8x8 Inc. Revenue in Contact Center Business (2018-2023)
11.1.5 8x8 Inc. Recent Development
11.2 ALE International
11.2.1 ALE International Company Detail
11.2.2 ALE International Business Overview
11.2.3 ALE International Contact Center Introduction
11.2.4 ALE International Revenue in Contact Center Business (2018-2023)
11.2.5 ALE International Recent Development
11.3 Aspect Software Inc.
11.3.1 Aspect Software Inc. Company Detail
11.3.2 Aspect Software Inc. Business Overview
11.3.3 Aspect Software Inc. Contact Center Introduction
11.3.4 Aspect Software Inc. Revenue in Contact Center Business (2018-2023)
11.3.5 Aspect Software Inc. Recent Development
11.4 Avaya Holdings Corp.
11.4.1 Avaya Holdings Corp. Company Detail
11.4.2 Avaya Holdings Corp. Business Overview
11.4.3 Avaya Holdings Corp. Contact Center Introduction
11.4.4 Avaya Holdings Corp. Revenue in Contact Center Business (2018-2023)
11.4.5 Avaya Holdings Corp. Recent Development
11.5 Cisco Systems Inc.
11.5.1 Cisco Systems Inc. Company Detail
11.5.2 Cisco Systems Inc. Business Overview
11.5.3 Cisco Systems Inc. Contact Center Introduction
11.5.4 Cisco Systems Inc. Revenue in Contact Center Business (2018-2023)
11.5.5 Cisco Systems Inc. Recent Development
11.6 Enghouse Systems Ltd.
11.6.1 Enghouse Systems Ltd. Company Detail
11.6.2 Enghouse Systems Ltd. Business Overview
11.6.3 Enghouse Systems Ltd. Contact Center Introduction
11.6.4 Enghouse Systems Ltd. Revenue in Contact Center Business (2018-2023)
11.6.5 Enghouse Systems Ltd. Recent Development
11.7 Five9 Inc.
11.7.1 Five9 Inc. Company Detail
11.7.2 Five9 Inc. Business Overview
11.7.3 Five9 Inc. Contact Center Introduction
11.7.4 Five9 Inc. Revenue in Contact Center Business (2018-2023)
11.7.5 Five9 Inc. Recent Development
11.8 Genesys Telecommunications Laboratories Inc.
11.8.1 Genesys Telecommunications Laboratories Inc. Company Detail
11.8.2 Genesys Telecommunications Laboratories Inc. Business Overview
11.8.3 Genesys Telecommunications Laboratories Inc. Contact Center Introduction
11.8.4 Genesys Telecommunications Laboratories Inc. Revenue in Contact Center Business (2018-2023)
11.8.5 Genesys Telecommunications Laboratories Inc. Recent Development
11.9 Mitel Networks Corp.
11.9.1 Mitel Networks Corp. Company Detail
11.9.2 Mitel Networks Corp. Business Overview
11.9.3 Mitel Networks Corp. Contact Center Introduction
11.9.4 Mitel Networks Corp. Revenue in Contact Center Business (2018-2023)
11.9.5 Mitel Networks Corp. Recent Development
11.10 NEC Corp.
11.10.1 NEC Corp. Company Detail
11.10.2 NEC Corp. Business Overview
11.10.3 NEC Corp. Contact Center Introduction
11.10.4 NEC Corp. Revenue in Contact Center Business (2018-2023)
11.10.5 NEC Corp. Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Contact Center Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Voice-based
Table 3. Key Players of Text-based
Table 4. Key Players of Social Media-based
Table 5. Global Contact Center Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global Contact Center Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 7. Global Contact Center Market Size by Region (2018-2023) & (US$ Million)
Table 8. Global Contact Center Market Share by Region (2018-2023)
Table 9. Global Contact Center Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 10. Global Contact Center Market Share by Region (2024-2029)
Table 11. Contact Center Market Trends
Table 12. Contact Center Market Drivers
Table 13. Contact Center Market Challenges
Table 14. Contact Center Market Restraints
Table 15. Global Contact Center Revenue by Players (2018-2023) & (US$ Million)
Table 16. Global Contact Center Market Share by Players (2018-2023)
Table 17. Global Top Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as of 2022)
Table 18. Ranking of Global Top Contact Center Companies by Revenue (US$ Million) in 2022
Table 19. Global 5 Largest Players Market Share by Contact Center Revenue (CR5 and HHI) & (2018-2023)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Contact Center Product Solution and Service
Table 22. Date of Enter into Contact Center Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Contact Center Market Size by Type (2018-2023) & (US$ Million)
Table 25. Global Contact Center Revenue Market Share by Type (2018-2023)
Table 26. Global Contact Center Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 27. Global Contact Center Revenue Market Share by Type (2024-2029)
Table 28. Global Contact Center Market Size by Application (2018-2023) & (US$ Million)
Table 29. Global Contact Center Revenue Market Share by Application (2018-2023)
Table 30. Global Contact Center Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 31. Global Contact Center Revenue Market Share by Application (2024-2029)
Table 32. North America Contact Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 33. North America Contact Center Market Size by Country (2018-2023) & (US$ Million)
Table 34. North America Contact Center Market Size by Country (2024-2029) & (US$ Million)
Table 35. Europe Contact Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 36. Europe Contact Center Market Size by Country (2018-2023) & (US$ Million)
Table 37. Europe Contact Center Market Size by Country (2024-2029) & (US$ Million)
Table 38. Asia-Pacific Contact Center Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 39. Asia-Pacific Contact Center Market Size by Region (2018-2023) & (US$ Million)
Table 40. Asia-Pacific Contact Center Market Size by Region (2024-2029) & (US$ Million)
Table 41. Latin America Contact Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 42. Latin America Contact Center Market Size by Country (2018-2023) & (US$ Million)
Table 43. Latin America Contact Center Market Size by Country (2024-2029) & (US$ Million)
Table 44. Middle East & Africa Contact Center Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 45. Middle East & Africa Contact Center Market Size by Country (2018-2023) & (US$ Million)
Table 46. Middle East & Africa Contact Center Market Size by Country (2024-2029) & (US$ Million)
Table 47. 8x8 Inc. Company Detail
Table 48. 8x8 Inc. Business Overview
Table 49. 8x8 Inc. Contact Center Product
Table 50. 8x8 Inc. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 51. 8x8 Inc. Recent Development
Table 52. ALE International Company Detail
Table 53. ALE International Business Overview
Table 54. ALE International Contact Center Product
Table 55. ALE International Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 56. ALE International Recent Development
Table 57. Aspect Software Inc. Company Detail
Table 58. Aspect Software Inc. Business Overview
Table 59. Aspect Software Inc. Contact Center Product
Table 60. Aspect Software Inc. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 61. Aspect Software Inc. Recent Development
Table 62. Avaya Holdings Corp. Company Detail
Table 63. Avaya Holdings Corp. Business Overview
Table 64. Avaya Holdings Corp. Contact Center Product
Table 65. Avaya Holdings Corp. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 66. Avaya Holdings Corp. Recent Development
Table 67. Cisco Systems Inc. Company Detail
Table 68. Cisco Systems Inc. Business Overview
Table 69. Cisco Systems Inc. Contact Center Product
Table 70. Cisco Systems Inc. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 71. Cisco Systems Inc. Recent Development
Table 72. Enghouse Systems Ltd. Company Detail
Table 73. Enghouse Systems Ltd. Business Overview
Table 74. Enghouse Systems Ltd. Contact Center Product
Table 75. Enghouse Systems Ltd. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 76. Enghouse Systems Ltd. Recent Development
Table 77. Five9 Inc. Company Detail
Table 78. Five9 Inc. Business Overview
Table 79. Five9 Inc. Contact Center Product
Table 80. Five9 Inc. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 81. Five9 Inc. Recent Development
Table 82. Genesys Telecommunications Laboratories Inc. Company Detail
Table 83. Genesys Telecommunications Laboratories Inc. Business Overview
Table 84. Genesys Telecommunications Laboratories Inc. Contact Center Product
Table 85. Genesys Telecommunications Laboratories Inc. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 86. Genesys Telecommunications Laboratories Inc. Recent Development
Table 87. Mitel Networks Corp. Company Detail
Table 88. Mitel Networks Corp. Business Overview
Table 89. Mitel Networks Corp. Contact Center Product
Table 90. Mitel Networks Corp. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 91. Mitel Networks Corp. Recent Development
Table 92. NEC Corp. Company Detail
Table 93. NEC Corp. Business Overview
Table 94. NEC Corp. Contact Center Product
Table 95. NEC Corp. Revenue in Contact Center Business (2018-2023) & (US$ Million)
Table 96. NEC Corp. Recent Development
Table 97. Research Programs/Design for This Report
Table 98. Key Data Information from Secondary Sources
Table 99. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Contact Center Market Share by Type: 2022 VS 2029
Figure 3. Voice-based Features
Figure 4. Text-based Features
Figure 5. Social Media-based Features
Figure 6. Global Contact Center Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 7. Global Contact Center Market Share by Application: 2022 VS 2029
Figure 8. Consumers Case Studies
Figure 9. Small And Medium Businesses Case Studies
Figure 10. Large Enterprises Case Studies
Figure 11. Contact Center Report Years Considered
Figure 12. Global Contact Center Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 13. Global Contact Center Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 14. Global Contact Center Market Share by Region: 2022 VS 2029
Figure 15. Global Contact Center Market Share by Players in 2022
Figure 16. Global Top Contact Center Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center as of 2022)
Figure 17. The Top 10 and 5 Players Market Share by Contact Center Revenue in 2022
Figure 18. North America Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 19. North America Contact Center Market Share by Country (2018-2029)
Figure 20. United States Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. Canada Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 22. Europe Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. Europe Contact Center Market Share by Country (2018-2029)
Figure 24. Germany Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. France Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. U.K. Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Italy Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Russia Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Nordic Countries Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Asia-Pacific Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Asia-Pacific Contact Center Market Share by Region (2018-2029)
Figure 32. China Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Japan Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. South Korea Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Southeast Asia Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. India Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Australia Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Latin America Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Latin America Contact Center Market Share by Country (2018-2029)
Figure 40. Mexico Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Brazil Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Middle East & Africa Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Middle East & Africa Contact Center Market Share by Country (2018-2029)
Figure 44. Turkey Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. Saudi Arabia Contact Center Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. 8x8 Inc. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 47. ALE International Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 48. Aspect Software Inc. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 49. Avaya Holdings Corp. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 50. Cisco Systems Inc. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 51. Enghouse Systems Ltd. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 52. Five9 Inc. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 53. Genesys Telecommunications Laboratories Inc. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 54. Mitel Networks Corp. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 55. NEC Corp. Revenue Growth Rate in Contact Center Business (2018-2023)
Figure 56. Bottom-up and Top-down Approaches for This Report
Figure 57. Data Triangulation
Figure 58. Key Executives Interviewed

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