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Global Contact Center Analytics Market Insights: Impact of COVID-19 and Future Expectations to 2028

Publisher Name :
Date: 30-May-2023
No. of pages: 129

The Contact Center Analytics market revenue was 1731.14 Million USD in 2022, and will reach 3437.34 Million USD in 2028, with a CAGR of 12.11% during 2022-2028.

This report elaborates the market size, market characteristics, and market growth of the Contact Center Analytics industry, and breaks down according to the type, application, and consumption area of Contact Center Analytics. The report also introduces players in the industry from the perspective of the industry chain and marketing chain and describes the leading companies.

In Chapter 2.3 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Contact Center Analytics in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

Chapter 2.5 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.

In addition, chapters 6-10 consider the impact of COVID-19 on the regional economy.

Key players in the global Contact Center Analytics market covered in Chapter 11:

Oracle Corporation

NICE inContact Ltd.

SAP SE

Servion Global Solutions

Cisco Systems

Verint Systems

Genesys

Genpact Limited

In Chapter 3, on the basis of types, the Contact Center Analytics market from 2018 to 2028 is primarily split into:

Software

Services

In Chapter 4, on the basis of applications, the Contact Center Analytics market from 2018 to 2028 covers:

Log Management

Risk and Compliance Management

Real-Time Monitoring & Reporting

Workforce Management

Customer Experience Management

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2028) of the following regions are covered in Chapter 5, 6, 7, 8, 9, 10:

North America (Covered in Chapter 6)

United States

Canada

Mexico

Europe (Covered in Chapter 7)

Germany

UK

France

Italy

Spain

Russia

Others

Asia-Pacific (Covered in Chapter 8)

China

Japan

South Korea

Australia

India

Middle East and Africa (Covered in Chapter 9)

Saudi Arabia

UAE

Egypt

South Africa

South America (Covered in Chapter 10)

Brazil

Argentina

Columbia

Years considered for this report:

Historical Years: 2018-2022

Base Year: 2022

Estimated Year: 2023

Forecast Period: 2023-2028

Global Contact Center Analytics Market Insights: Impact of COVID-19 and Future Expectations to 2028

Table of Content

1 Report Overview
1.1 Research Objectives
1.2 Study Scope
1.3 Key Market Segments
1.4 Market Investment Scenario Strategic

2 Industry Insights
2.1 Industry Ecosystem Analysis
2.1.1 Industry Chain Analysis
2.1.2 Distribution Channel Analysis
2.2 Market Trend Analysis
2.2.1 Growth Drivers
2.2.2 Industry Constraints and Challenges
2.3 Industry Trends Under COVID-19
2.3.1 Risk Assessment on COVID-19
2.3.2 Assessment of the Overall Impact of COVID-19 on the Industry
2.3.3 Pre COVID-19 and Post COVID-19 Market Scenario
2.4 Industry Innovation Prospect Analysis
2.5 The Impact of Covid-19 From the Perspective of Industry Chain

3 Global Contact Center Analytics Market, By Product Type
3.1 Global Contact Center Analytics Sales, Revenue and Market Share by Types (2018-2023)
3.1.1 Global Contact Center Analytics Sales and Market Share by Types (2018-2023)
3.1.2 Global Contact Center Analytics Revenue and Market Share by Types (2018-2023)
3.1.3 Global Contact Center Analytics Price by Types (2018-2023)
3.2 Key Trends by Types
3.3 Global Contact Center Analytics Sales, Price and Growth Rate of Software (2018-2023)
3.4 Global Contact Center Analytics Sales, Price and Growth Rate of Services (2018-2023)

4 Global Contact Center Analytics Market, By Applications
4.1 Global Contact Center Analytics Consumption, Revenue and Market Share by Applications (2018-2023)
4.1.1 Global Contact Center Analytics Consumption and Market Share by Applications (2018-2023)
4.1.2 Global Contact Center Analytics Revenue and Market Share by Applications (2018-2023)
4.2 Log Management
4.3 Risk and Compliance Management
4.4 Real-Time Monitoring & Reporting
4.5 Workforce Management
4.6 Customer Experience Management

5 Global Contact Center Analytics Market, By Regions
5.1 Global Contact Center Analytics Market Sales and Market Share by Regions
5.1.1 Global Contact Center Analytics Sales by Regions (2018-2023)
5.1.2 Global Contact Center Analytics Sales Market Share by Regions (2018-2023)
5.2 Global Contact Center Analytics Market Revenue and Market Share by Regions
5.2.1 Global Contact Center Analytics Revenue by Regions (2018-2023)
5.2.2 Global Contact Center Analytics Revenue Market Share by Regions (2018-2023)
5.3 Key Trends by Regions
5.3.1 Emerging Market Analysis

6 North America Contact Center Analytics Market Analysis
6.1 North America Contact Center Analytics Market Size
6.1.1 North America Contact Center Analytics Market Sales and Growth Rate (2018-2023)
6.1.2 North America Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
6.2 U.S. Contact Center Analytics Market Size
6.3 Canada Contact Center Analytics Market Size
6.4 Mexico Contact Center Analytics Market Size
6.5 Key Macroeconomic Indicators
6.6 The Influence of COVID-19 on North America Market

7 Europe Contact Center Analytics Market Analysis
7.1 Europe Contact Center Analytics Market Size
7.1.1 Europe Contact Center Analytics Market Sales and Growth Rate (2018-2023)
7.1.2 Europe Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
7.2 Germany Contact Center Analytics Market Size
7.3 United Kingdom Contact Center Analytics Market Size
7.4 France Contact Center Analytics Market Size
7.5 Italy Contact Center Analytics Market Size
7.6 Spain Contact Center Analytics Market Size
7.7 Russia Contact Center Analytics Market Size
7.8 Key Macroeconomic Indicators
7.9 The Influence of COVID-19 on Europe Market

8 Asia-Pacific Contact Center Analytics Market Analysis
8.1 Asia-Pacific Contact Center Analytics Market Size
8.1.1 Asia-Pacific Contact Center Analytics Market Sales and Growth Rate (2018-2023)
8.1.2 Asia-Pacific Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
8.2 China Contact Center Analytics Market Size
8.3 Japan Contact Center Analytics Market Size
8.4 South Korea Contact Center Analytics Market Size
8.5 Australia Contact Center Analytics Market Size
8.6 India Contact Center Analytics Market Size
8.7 Key Macroeconomic Indicators
8.8 The Influence of COVID-19 on Asia Pacific Market

9 Middle East and Africa Contact Center Analytics Market Analysis
9.1 Middle East and Africa Contact Center Analytics Market Size
9.1.1 Middle East and Africa Contact Center Analytics Market Sales and Growth Rate (2018-2023)
9.1.2 Middle East and Africa Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
9.2 Saudi Arabia Contact Center Analytics Market Size
9.3 UAE Contact Center Analytics Market Size
9.4 Egypt Contact Center Analytics Market Size
9.5 South Africa Contact Center Analytics Market Size
9.6 Key Macroeconomic Indicators
9.7 The Influence of COVID-19 on Middle East and Africa Market

10 South America Contact Center Analytics Market Analysis
10.1 South America Contact Center Analytics Market Size
10.1.1 South America Contact Center Analytics Market Sales and Growth Rate (2018-2023)
10.1.2 South America Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
10.2 Brazil Contact Center Analytics Market Size
10.3 Argentina Contact Center Analytics Market Size
10.4 Columbia Contact Center Analytics Market Size
10.5 Key Macroeconomic Indicators
10.6 The Influence of COVID-19 on South America Market

11 Competition Landscape and Company Profiles
11.1 Oracle Corporation
11.1.1 Oracle Corporation Basic Information
11.1.2 Oracle Corporation Product Profiles, Application and Specification
11.1.3 Oracle Corporation Contact Center Analytics Market Performance (2018-2023)
11.2 NICE inContact Ltd.
11.2.1 NICE inContact Ltd. Basic Information
11.2.2 NICE inContact Ltd. Product Profiles, Application and Specification
11.2.3 NICE inContact Ltd. Contact Center Analytics Market Performance (2018-2023)
11.3 SAP SE
11.3.1 SAP SE Basic Information
11.3.2 SAP SE Product Profiles, Application and Specification
11.3.3 SAP SE Contact Center Analytics Market Performance (2018-2023)
11.4 Servion Global Solutions
11.4.1 Servion Global Solutions Basic Information
11.4.2 Servion Global Solutions Product Profiles, Application and Specification
11.4.3 Servion Global Solutions Contact Center Analytics Market Performance (2018-2023)
11.5 Cisco Systems
11.5.1 Cisco Systems Basic Information
11.5.2 Cisco Systems Product Profiles, Application and Specification
11.5.3 Cisco Systems Contact Center Analytics Market Performance (2018-2023)
11.6 Verint Systems
11.6.1 Verint Systems Basic Information
11.6.2 Verint Systems Product Profiles, Application and Specification
11.6.3 Verint Systems Contact Center Analytics Market Performance (2018-2023)
11.7 Genesys
11.7.1 Genesys Basic Information
11.7.2 Genesys Product Profiles, Application and Specification
11.7.3 Genesys Contact Center Analytics Market Performance (2018-2023)
11.8 Genpact Limited
11.8.1 Genpact Limited Basic Information
11.8.2 Genpact Limited Product Profiles, Application and Specification
11.8.3 Genpact Limited Contact Center Analytics Market Performance (2018-2023)

12 Global Contact Center Analytics Market Forecast, By Type and Applications
12.1 Global Contact Center Analytics Market Forecast by Types (2023-2028)
12.1.1 Global Contact Center Analytics Market Forecast Sales and Market Share by Types (2023-2028)
12.1.2 Global Contact Center Analytics Market Forecast Revenue and Market Share by Types (2023-2028)
12.2 Global Contact Center Analytics Market Forecast by Applications (2023-2028)
12.2.1 Global Contact Center Analytics Market Forecast Consumption and Market Share by Applications (2023-2028)
12.2.2 Global Contact Center Analytics Market Forecast Revenue and Market Share by Applications (2023-2028)

13 Global Contact Center Analytics Market Forecast, By Regions
13.1 Global Contact Center Analytics Market Forecast Sales and Market Share by Regions (2023-2028)
13.2 Global Contact Center Analytics Market Forecast Revenue and Market Share by Regions (2023-2028)
13.3 North America Contact Center Analytics Market Forecast (2023-2028)
13.4 Europe Contact Center Analytics Market Forecast (2023-2028)
13.5 Asia-Pacific Contact Center Analytics Market Forecast (2023-2028)
13.6 Middle East and Africa Contact Center Analytics Market Forecast (2023-2028)
13.7 South America Contact Center Analytics Market Forecast (2023-2028)

14 Appendix
14.1 Methodology
14.2 Research Data Source
14.2.1 Secondary Data
14.2.2 Primary Data
14.2.3 Market Size Estimation
14.2.4 Legal Disclaimer

List of Tables and Figures

Table Contact Center Analytics Key Market Segments
Figure Global Contact Center Analytics Market Size and Growth Rate 2018-2028
Figure Channel Status of Contact Center Analytics
Table Market Driving Factors of Contact Center Analytics
Table Market Industry Constraints and Challenges of Contact Center Analytics
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Table Global Contact Center Analytics Sales by Types (2018-2023)
Table Global Contact Center Analytics Sales Share by Types (2018-2023)
Table Global Contact Center Analytics Revenue ($) by Types (2018-2023)
Table Global Contact Center Analytics Revenue Share by Types (2018-2023)
Table Global Contact Center Analytics Price by Types (2018-2023)
Figure Global Software Sales and Growth Rate (2018-2023)
Figure Global Software Price (2018-2023)
Figure Global Services Sales and Growth Rate (2018-2023)
Figure Global Services Price (2018-2023)
Table Global Contact Center Analytics Consumption by Applications (2018-2023)
Table Global Contact Center Analytics Consumption Share by Applications (2018-2023)
Table Global Contact Center Analytics Revenue ($) by Applications (2018-2023)
Table Global Contact Center Analytics Revenue Share by Applications (2018-2023)
Figure Global Log Management Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Risk and Compliance Management Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Real-Time Monitoring & Reporting Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Workforce Management Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Customer Experience Management Consumption and Growth Rate (2018-2023) Sales and Growth Rate (2018-2023)
Figure Global Contact Center Analytics Sales and Growth Rate (2018-2023)
Table Global Contact Center Analytics Sales by Regions (2018-2023)
Table Global Contact Center Analytics Sales Market Share by Regions (2018-2023)
Figure Global Contact Center Analytics Sales Market Share by Regions in 2022
Figure Global Contact Center Analytics Revenue and Growth Rate (2018-2023)
Table Global Contact Center Analytics Revenue by Regions (2018-2023)
Table Global Contact Center Analytics Revenue Market Share by Regions (2018-2023)
Figure Global Contact Center Analytics Revenue Market Share by Regions in 2022
Figure North America Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Table North America Contact Center Analytics Sales by Countries (2018-2023)
Figure North America Contact Center Analytics Market Revenue ($) and Growth Rate (2018-2023)
Table North America Contact Center Analytics Revenue ($) by Countries (2018-2023)
Figure U.S. Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure U.S. Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Canada Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Canada Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Mexico Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Mexico Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure North America COVID-19 Status
Figure Europe Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Table Europe Contact Center Analytics Sales by Countries (2018-2023)
Figure Europe Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Table Europe Contact Center Analytics Revenue by Countries (2018-2023)
Figure Germany Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Germany Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure United Kingdom Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure United Kingdom Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure France Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure France Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Italy Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Italy Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Spain Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Spain Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Russia Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Russia Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Europe COVID-19 Status
Figure Asia-Pacific Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Table Asia-Pacific Contact Center Analytics Sales by Countries (2018-2023)
Figure Asia-Pacific Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Table Asia-Pacific Contact Center Analytics Revenue by Countries (2018-2023)
Figure China Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure China Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Japan Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Japan Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure South Korea Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure South Korea Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Australia Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Australia Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure India Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure India Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Table Middle East and Africa Contact Center Analytics Sales by Countries (2018-2023)
Figure Middle East and Africa Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Table Middle East and Africa Contact Center Analytics Revenue by Countries (2018-2023)
Figure Saudi Arabia Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Saudi Arabia Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure UAE Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure UAE Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Egypt Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Egypt Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure South Africa Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure South Africa Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure South America Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Table South America Contact Center Analytics Sales by Countries (2018-2023)
Figure South America Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Table South America Contact Center Analytics Revenue by Countries (2018-2023)
Figure Brazil Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Brazil Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Argentina Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Argentina Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Figure Columbia Contact Center Analytics Market Sales and Growth Rate (2018-2023)
Figure Columbia Contact Center Analytics Market Revenue and Growth Rate (2018-2023)
Table Oracle Corporation Company Profile
Table Oracle Corporation Production, Value, Price, Gross Margin 2018-2023
Figure Oracle Corporation Production and Growth Rate
Figure Oracle Corporation Value ($) Market Share 2018-2023
Table NICE inContact Ltd. Company Profile
Table NICE inContact Ltd. Production, Value, Price, Gross Margin 2018-2023
Figure NICE inContact Ltd. Production and Growth Rate
Figure NICE inContact Ltd. Value ($) Market Share 2018-2023
Table SAP SE Company Profile
Table SAP SE Production, Value, Price, Gross Margin 2018-2023
Figure SAP SE Production and Growth Rate
Figure SAP SE Value ($) Market Share 2018-2023
Table Servion Global Solutions Company Profile
Table Servion Global Solutions Production, Value, Price, Gross Margin 2018-2023
Figure Servion Global Solutions Production and Growth Rate
Figure Servion Global Solutions Value ($) Market Share 2018-2023
Table Cisco Systems Company Profile
Table Cisco Systems Production, Value, Price, Gross Margin 2018-2023
Figure Cisco Systems Production and Growth Rate
Figure Cisco Systems Value ($) Market Share 2018-2023
Table Verint Systems Company Profile
Table Verint Systems Production, Value, Price, Gross Margin 2018-2023
Figure Verint Systems Production and Growth Rate
Figure Verint Systems Value ($) Market Share 2018-2023
Table Genesys Company Profile
Table Genesys Production, Value, Price, Gross Margin 2018-2023
Figure Genesys Production and Growth Rate
Figure Genesys Value ($) Market Share 2018-2023
Table Genpact Limited Company Profile
Table Genpact Limited Production, Value, Price, Gross Margin 2018-2023
Figure Genpact Limited Production and Growth Rate
Figure Genpact Limited Value ($) Market Share 2018-2023
Table Global Contact Center Analytics Market Forecast Sales by Types (2023-2028)
Table Global Contact Center Analytics Market Forecast Sales Share by Types (2023-2028)
Table Global Contact Center Analytics Market Forecast Revenue ($) by Types (2023-2028)
Table Global Contact Center Analytics Market Forecast Revenue Share by Types (2023-2028)
Table Global Contact Center Analytics Market Forecast Consumption by Applications (2023-2028)
Table Global Contact Center Analytics Market Forecast Consumption Share by Applications (2023-2028)
Table Global Contact Center Analytics Market Forecast Revenue ($) by Applications (2023-2028)
Table Global Contact Center Analytics Market Forecast Revenue Share by Applications (2023-2028)
Table Global Contact Center Analytics Market Forecast Sales by Regions (2023-2028)
Table Global Contact Center Analytics Market Forecast Sales Share by Regions (2023-2028)
Table Global Contact Center Analytics Market Forecast Revenue ($) by Regions (2023-2028)
Table Global Contact Center Analytics Market Forecast Revenue Share by Regions (2023-2028)
Figure North America Market Sales and Growth Rate Forecast (2023-2028)
Figure North America Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Europe Market Sales and Growth Rate Forecast (2023-2028)
Figure Europe Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Asia-Pacific Market Sales and Growth Rate Forecast (2023-2028)
Figure Asia-Pacific Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure Middle East and Africa Market Sales and Growth Rate Forecast (2023-2028)
Figure Middle East and Africa Market Revenue ($) and Growth Rate Forecast (2023-2028)
Figure South America Market Sales and Growth Rate Forecast (2023-2028)
Figure South America Market Revenue ($) and Growth Rate Forecast (2023-2028)
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