Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2020-2026

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Date: 29-Jan-2020
No. of pages: 126
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This report focuses on the global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact and Call Centre Outsourcing development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

- Teleperformance

- Synnex

- Alorica

- Atento

- Acticall Sitel Group

- Arvato

- Sykes

- TTEC

- SERCO GROUP

- Xerox Corporation

- CGS Inc

- Webhelp

- StarTek

- Grupo Konecta

- Carlyle Group (Comdata)

- Capita

- Hinduja Global Solutions (HGS)

- Transcosmos

- Five9

- Transcom

- HKT Teleservices

- Telekom Malaysia (VADS)

- Invensis Technologies

Market segment by Type, the product can be split into

- On-Premise Type

- Cloud-based Type

Market segment by Application, split into

- BFSI

- Retail

- Government and Public Sector

- IT & Telecommunication

- Healthcare and Life Sciences

- Manufacturing

- Others

Market segment by Regions/Countries, this report covers

- North America

- Europe

- China

- Japan

- Southeast Asia

- India

- Central & South America

The study objectives of this report are:

- To analyze global Contact and Call Centre Outsourcing status, future forecast, growth opportunity, key market and key players.

- To present the Contact and Call Centre Outsourcing development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

To strategically profile the key players and comprehensively analyze their development plan and strategies.

- To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Contact and Call Centre Outsourcing are as follows:

History Year: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Year 2020 to 2026

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Global Contact and Call Centre Outsourcing Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
1.4 Market Analysis by Type
1.4.1 Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 On-Premise Type
1.4.3 Cloud-based Type
1.5 Market by Application
1.5.1 Global Contact and Call Centre Outsourcing Market Share by Application: 2020 VS 2026
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government and Public Sector
1.5.5 IT & Telecommunication
1.5.6 Healthcare and Life Sciences
1.5.7 Manufacturing
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends by Regions
2.1 Contact and Call Centre Outsourcing Market Perspective (2015-2026)
2.2 Contact and Call Centre Outsourcing Growth Trends by Regions
2.2.1 Contact and Call Centre Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Contact and Call Centre Outsourcing Historic Market Share by Regions (2015-2020)
2.2.3 Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Contact and Call Centre Outsourcing Market Growth Strategy
2.3.6 Primary Interviews with Key Contact and Call Centre Outsourcing Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Contact and Call Centre Outsourcing Players by Market Size
3.1.1 Global Top Contact and Call Centre Outsourcing Players by Revenue (2015-2020)
3.1.2 Global Contact and Call Centre Outsourcing Revenue Market Share by Players (2015-2020)
3.1.3 Global Contact and Call Centre Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact and Call Centre Outsourcing Market Concentration Ratio
3.2.1 Global Contact and Call Centre Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Contact and Call Centre Outsourcing Revenue in 2019
3.3 Contact and Call Centre Outsourcing Key Players Head office and Area Served
3.4 Key Players Contact and Call Centre Outsourcing Product Solution and Service
3.5 Date of Enter into Contact and Call Centre Outsourcing Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type (2015-2026)
4.1 Global Contact and Call Centre Outsourcing Historic Market Size by Type (2015-2020)
4.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Type (2021-2026)
5 Contact and Call Centre Outsourcing Breakdown Data by Application (2015-2026)
5.1 Global Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
5.2 Global Contact and Call Centre Outsourcing Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Contact and Call Centre Outsourcing Market Size (2015-2020)
6.2 Contact and Call Centre Outsourcing Key Players in North America (2019-2020)
6.3 North America Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
6.4 North America Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
7 Europe
7.1 Europe Contact and Call Centre Outsourcing Market Size (2015-2020)
7.2 Contact and Call Centre Outsourcing Key Players in Europe (2019-2020)
7.3 Europe Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
7.4 Europe Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
8 China
8.1 China Contact and Call Centre Outsourcing Market Size (2015-2020)
8.2 Contact and Call Centre Outsourcing Key Players in China (2019-2020)
8.3 China Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
8.4 China Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
9 Japan
9.1 Japan Contact and Call Centre Outsourcing Market Size (2015-2020)
9.2 Contact and Call Centre Outsourcing Key Players in Japan (2019-2020)
9.3 Japan Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
9.4 Japan Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Contact and Call Centre Outsourcing Market Size (2015-2020)
10.2 Contact and Call Centre Outsourcing Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
10.4 Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
11 India
11.1 India Contact and Call Centre Outsourcing Market Size (2015-2020)
11.2 Contact and Call Centre Outsourcing Key Players in India (2019-2020)
11.3 India Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
11.4 India Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Contact and Call Centre Outsourcing Market Size (2015-2020)
12.2 Contact and Call Centre Outsourcing Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact and Call Centre Outsourcing Market Size by Type (2015-2020)
12.4 Central & South America Contact and Call Centre Outsourcing Market Size by Application (2015-2020)
13Key Players Profiles
13.1 Teleperformance
13.1.1 Teleperformance Company Details
13.1.2 Teleperformance Business Overview and Its Total Revenue
13.1.3 Teleperformance Contact and Call Centre Outsourcing Introduction
13.1.4 Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2015-2020))
13.1.5 Teleperformance Recent Development
13.2 Synnex
13.2.1 Synnex Company Details
13.2.2 Synnex Business Overview and Its Total Revenue
13.2.3 Synnex Contact and Call Centre Outsourcing Introduction
13.2.4 Synnex Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.2.5 Synnex Recent Development
13.3 Alorica
13.3.1 Alorica Company Details
13.3.2 Alorica Business Overview and Its Total Revenue
13.3.3 Alorica Contact and Call Centre Outsourcing Introduction
13.3.4 Alorica Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.3.5 Alorica Recent Development
13.4 Atento
13.4.1 Atento Company Details
13.4.2 Atento Business Overview and Its Total Revenue
13.4.3 Atento Contact and Call Centre Outsourcing Introduction
13.4.4 Atento Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.4.5 Atento Recent Development
13.5 Acticall Sitel Group
13.5.1 Acticall Sitel Group Company Details
13.5.2 Acticall Sitel Group Business Overview and Its Total Revenue
13.5.3 Acticall Sitel Group Contact and Call Centre Outsourcing Introduction
13.5.4 Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.5.5 Acticall Sitel Group Recent Development
13.6 Arvato
13.6.1 Arvato Company Details
13.6.2 Arvato Business Overview and Its Total Revenue
13.6.3 Arvato Contact and Call Centre Outsourcing Introduction
13.6.4 Arvato Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.6.5 Arvato Recent Development
13.7 Sykes
13.7.1 Sykes Company Details
13.7.2 Sykes Business Overview and Its Total Revenue
13.7.3 Sykes Contact and Call Centre Outsourcing Introduction
13.7.4 Sykes Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.7.5 Sykes Recent Development
13.8 TTEC
13.8.1 TTEC Company Details
13.8.2 TTEC Business Overview and Its Total Revenue
13.8.3 TTEC Contact and Call Centre Outsourcing Introduction
13.8.4 TTEC Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.8.5 TTEC Recent Development
13.9 SERCO GROUP
13.9.1 SERCO GROUP Company Details
13.9.2 SERCO GROUP Business Overview and Its Total Revenue
13.9.3 SERCO GROUP Contact and Call Centre Outsourcing Introduction
13.9.4 SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.9.5 SERCO GROUP Recent Development
13.10 Xerox Corporation
13.10.1 Xerox Corporation Company Details
13.10.2 Xerox Corporation Business Overview and Its Total Revenue
13.10.3 Xerox Corporation Contact and Call Centre Outsourcing Introduction
13.10.4 Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
13.10.5 Xerox Corporation Recent Development
13.11 CGS Inc
10.11.1 CGS Inc Company Details
10.11.2 CGS Inc Business Overview and Its Total Revenue
10.11.3 CGS Inc Contact and Call Centre Outsourcing Introduction
10.11.4 CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.11.5 CGS Inc Recent Development
13.12 Webhelp
10.12.1 Webhelp Company Details
10.12.2 Webhelp Business Overview and Its Total Revenue
10.12.3 Webhelp Contact and Call Centre Outsourcing Introduction
10.12.4 Webhelp Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.12.5 Webhelp Recent Development
13.13 StarTek
10.13.1 StarTek Company Details
10.13.2 StarTek Business Overview and Its Total Revenue
10.13.3 StarTek Contact and Call Centre Outsourcing Introduction
10.13.4 StarTek Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.13.5 StarTek Recent Development
13.14 Grupo Konecta
10.14.1 Grupo Konecta Company Details
10.14.2 Grupo Konecta Business Overview and Its Total Revenue
10.14.3 Grupo Konecta Contact and Call Centre Outsourcing Introduction
10.14.4 Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.14.5 Grupo Konecta Recent Development
13.15 Carlyle Group (Comdata)
10.15.1 Carlyle Group (Comdata) Company Details
10.15.2 Carlyle Group (Comdata) Business Overview and Its Total Revenue
10.15.3 Carlyle Group (Comdata) Contact and Call Centre Outsourcing Introduction
10.15.4 Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.15.5 Carlyle Group (Comdata) Recent Development
13.16 Capita
10.16.1 Capita Company Details
10.16.2 Capita Business Overview and Its Total Revenue
10.16.3 Capita Contact and Call Centre Outsourcing Introduction
10.16.4 Capita Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.16.5 Capita Recent Development
13.17 Hinduja Global Solutions (HGS)
10.17.1 Hinduja Global Solutions (HGS) Company Details
10.17.2 Hinduja Global Solutions (HGS) Business Overview and Its Total Revenue
10.17.3 Hinduja Global Solutions (HGS) Contact and Call Centre Outsourcing Introduction
10.17.4 Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.17.5 Hinduja Global Solutions (HGS) Recent Development
13.18 Transcosmos
10.18.1 Transcosmos Company Details
10.18.2 Transcosmos Business Overview and Its Total Revenue
10.18.3 Transcosmos Contact and Call Centre Outsourcing Introduction
10.18.4 Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.18.5 Transcosmos Recent Development
13.19 Five9
10.19.1 Five9 Company Details
10.19.2 Five9 Business Overview and Its Total Revenue
10.19.3 Five9 Contact and Call Centre Outsourcing Introduction
10.19.4 Five9 Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.19.5 Five9 Recent Development
13.20 Transcom
10.20.1 Transcom Company Details
10.20.2 Transcom Business Overview and Its Total Revenue
10.20.3 Transcom Contact and Call Centre Outsourcing Introduction
10.20.4 Transcom Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.20.5 Transcom Recent Development
13.21 HKT Teleservices
10.21.1 HKT Teleservices Company Details
10.21.2 HKT Teleservices Business Overview and Its Total Revenue
10.21.3 HKT Teleservices Contact and Call Centre Outsourcing Introduction
10.21.4 HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.21.5 HKT Teleservices Recent Development
13.22 Telekom Malaysia (VADS)
10.22.1 Telekom Malaysia (VADS) Company Details
10.22.2 Telekom Malaysia (VADS) Business Overview and Its Total Revenue
10.22.3 Telekom Malaysia (VADS) Contact and Call Centre Outsourcing Introduction
10.22.4 Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.22.5 Telekom Malaysia (VADS) Recent Development
13.23 Invensis Technologies
10.23.1 Invensis Technologies Company Details
10.23.2 Invensis Technologies Business Overview and Its Total Revenue
10.23.3 Invensis Technologies Contact and Call Centre Outsourcing Introduction
10.23.4 Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2015-2020)
10.23.5 Invensis Technologies Recent Development
14Analyst's Viewpoints/Conclusions
15Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
Table 1. Contact and Call Centre Outsourcing Key Market Segments
Table 2. Key Players Covered: Ranking by Contact and Call Centre Outsourcing Revenue
Table 3. Ranking of Global Top Contact and Call Centre Outsourcing Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact and Call Centre Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-Premise Type
Table 6. Key Players of Cloud-based Type
Table 7. Global Contact and Call Centre Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Contact and Call Centre Outsourcing Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Contact and Call Centre Outsourcing Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Contact and Call Centre Outsourcing Market Share by Regions (2015-2020)
Table 11. Global Contact and Call Centre Outsourcing Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Contact and Call Centre Outsourcing Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Contact and Call Centre Outsourcing Market Growth Strategy
Table 17. Main Points Interviewed from Key Contact and Call Centre Outsourcing Players
Table 18. Global Contact and Call Centre Outsourcing Revenue by Players (2015-2020) (Million US$)
Table 19. Global Contact and Call Centre Outsourcing Market Share by Players (2015-2020)
Table 20. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact and Call Centre Outsourcing as of 2019)
Table 21. Global Contact and Call Centre Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Contact and Call Centre Outsourcing Product Solution and Service
Table 24. Date of Enter into Contact and Call Centre Outsourcing Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 27. Global Contact and Call Centre Outsourcing Market Size Share by Type (2015-2020)
Table 28. Global Contact and Call Centre Outsourcing Revenue Market Share by Type (2021-2026)
Table 29. Global Contact and Call Centre Outsourcing Market Size Share by Application (2015-2020)
Table 30. Global Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 31. Global Contact and Call Centre Outsourcing Market Size Share by Application (2021-2026)
Table 32. North America Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 34. North America Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 35. North America Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 36. North America Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 37. North America Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 38. Europe Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 40. Europe Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 42. Europe Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 44. China Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 45. China Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 46. China Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 47. China Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 48. China Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 49. China Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 50. Japan Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 52. Japan Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 54. Japan Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 58. Southeast Asia Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 60. Southeast Asia Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 62. India Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 63. India Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 64. India Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 65. India Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 66. India Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 67. India Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Contact and Call Centre Outsourcing Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Contact and Call Centre Outsourcing Market Share (2019-2020)
Table 70. Central & South America Contact and Call Centre Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Contact and Call Centre Outsourcing Market Share by Type (2015-2020)
Table 72. Central & South America Contact and Call Centre Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Contact and Call Centre Outsourcing Market Share by Application (2015-2020)
Table 74. Teleperformance Company Details
Table 75. Teleperformance Business Overview
Table 76. Teleperformance Product
Table 77. Teleperformance Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 78. Teleperformance Recent Development
Table 79. Synnex Company Details
Table 80. Synnex Business Overview
Table 81. Synnex Product
Table 82. Synnex Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 83. Synnex Recent Development
Table 84. Alorica Company Details
Table 85. Alorica Business Overview
Table 86. Alorica Product
Table 87. Alorica Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 88. Alorica Recent Development
Table 89. Atento Company Details
Table 90. Atento Business Overview
Table 91. Atento Product
Table 92. Atento Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 93. Atento Recent Development
Table 94. Acticall Sitel Group Company Details
Table 95. Acticall Sitel Group Business Overview
Table 96. Acticall Sitel Group Product
Table 97. Acticall Sitel Group Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 98. Acticall Sitel Group Recent Development
Table 99. Arvato Company Details
Table 100. Arvato Business Overview
Table 101. Arvato Product
Table 102. Arvato Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 103. Arvato Recent Development
Table 104. Sykes Company Details
Table 105. Sykes Business Overview
Table 106. Sykes Product
Table 107. Sykes Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 108. Sykes Recent Development
Table 109. TTEC Business Overview
Table 110. TTEC Product
Table 111. TTEC Company Details
Table 112. TTEC Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 113. TTEC Recent Development
Table 114. SERCO GROUP Company Details
Table 115. SERCO GROUP Business Overview
Table 116. SERCO GROUP Product
Table 117. SERCO GROUP Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 118. SERCO GROUP Recent Development
Table 119. Xerox Corporation Company Details
Table 120. Xerox Corporation Business Overview
Table 121. Xerox Corporation Product
Table 122. Xerox Corporation Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 123. Xerox Corporation Recent Development
Table 124. CGS Inc Company Details
Table 125. CGS Inc Business Overview
Table 126. CGS Inc Product
Table 127. CGS Inc Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 128. CGS Inc Recent Development
Table 129. Webhelp Company Details
Table 130. Webhelp Business Overview
Table 131. Webhelp Product
Table 132. Webhelp Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 133. Webhelp Recent Development
Table 134. StarTek Company Details
Table 135. StarTek Business Overview
Table 136. StarTek Product
Table 137. StarTek Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 138. StarTek Recent Development
Table 139. Grupo Konecta Company Details
Table 140. Grupo Konecta Business Overview
Table 141. Grupo Konecta Product
Table 142. Grupo Konecta Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 143. Grupo Konecta Recent Development
Table 144. Carlyle Group (Comdata) Company Details
Table 145. Carlyle Group (Comdata) Business Overview
Table 146. Carlyle Group (Comdata) Product
Table 147. Carlyle Group (Comdata) Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 148. Carlyle Group (Comdata) Recent Development
Table 149. Capita Company Details
Table 150. Capita Business Overview
Table 151. Capita Product
Table 152. Capita Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 153. Capita Recent Development
Table 154. Hinduja Global Solutions (HGS) Company Details
Table 155. Hinduja Global Solutions (HGS) Business Overview
Table 156. Hinduja Global Solutions (HGS) Product
Table 157. Hinduja Global Solutions (HGS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 158. Hinduja Global Solutions (HGS) Recent Development
Table 159. Transcosmos Company Details
Table 160. Transcosmos Business Overview
Table 161. Transcosmos Product
Table 162. Transcosmos Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 163. Transcosmos Recent Development
Table 164. Five9 Company Details
Table 165. Five9 Business Overview
Table 166. Five9 Product
Table 167. Five9 Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 168. Five9 Recent Development
Table 169. Transcom Company Details
Table 170. Transcom Business Overview
Table 171. Transcom Product
Table 172. Transcom Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 173. Transcom Recent Development
Table 174. HKT Teleservices Company Details
Table 175. HKT Teleservices Business Overview
Table 176. HKT Teleservices Product
Table 177. HKT Teleservices Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 178. HKT Teleservices Recent Development
Table 179. Telekom Malaysia (VADS) Company Details
Table 180. Telekom Malaysia (VADS) Business Overview
Table 181. Telekom Malaysia (VADS) Product
Table 182. Telekom Malaysia (VADS) Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 183. Telekom Malaysia (VADS) Recent Development
Table 184. Invensis Technologies Company Details
Table 185. Invensis Technologies Business Overview
Table 186. Invensis Technologies Product
Table 187. Invensis Technologies Revenue in Contact and Call Centre Outsourcing Business (2015-2020) (Million US$)
Table 188. Invensis Technologies Recent Development
Table 189. Research Programs/Design for This Report
Table 190. Key Data Information from Secondary Sources
Table 191. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact and Call Centre Outsourcing Market Share by Type: 2020 VS 2026
Figure 2. On-Premise Type Features
Figure 3. Cloud-based Type Features
Figure 4. Global Contact and Call Centre Outsourcing Market Share by Application: 2020 VS 2026
Figure 5. BFSI Case Studies
Figure 6. Retail Case Studies
Figure 7. Government and Public Sector Case Studies
Figure 8. IT & Telecommunication Case Studies
Figure 9. Healthcare and Life Sciences Case Studies
Figure 10. Manufacturing Case Studies
Figure 11. Others Case Studies
Figure 12. Contact and Call Centre Outsourcing Report Years Considered
Figure 13. Global Contact and Call Centre Outsourcing Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Contact and Call Centre Outsourcing Market Share by Regions: 2020 VS 2026
Figure 15. Global Contact and Call Centre Outsourcing Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Contact and Call Centre Outsourcing Market Share by Players in 2019
Figure 18. Global Top Contact and Call Centre Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact and Call Centre Outsourcing as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Contact and Call Centre Outsourcing Revenue in 2019
Figure 20. North America Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Contact and Call Centre Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Teleperformance Total Revenue (US$ Million): 2019 Compared with 2018
Figure 28. Teleperformance Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 29. Synnex Total Revenue (US$ Million): 2019 Compared with 2018
Figure 30. Synnex Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 31. Alorica Total Revenue (US$ Million): 2019 Compared with 2018
Figure 32. Alorica Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 33. Atento Total Revenue (US$ Million): 2019 Compared with 2018
Figure 34. Atento Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 35. Acticall Sitel Group Total Revenue (US$ Million): 2019 Compared with 2018
Figure 36. Acticall Sitel Group Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 37. Arvato Total Revenue (US$ Million): 2019 Compared with 2018
Figure 38. Arvato Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 39. Sykes Total Revenue (US$ Million): 2019 Compared with 2018
Figure 40. Sykes Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 41. TTEC Total Revenue (US$ Million): 2019 Compared with 2018
Figure 42. TTEC Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 43. SERCO GROUP Total Revenue (US$ Million): 2019 Compared with 2018
Figure 44. SERCO GROUP Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 45. Xerox Corporation Total Revenue (US$ Million): 2019 Compared with 2018
Figure 46. Xerox Corporation Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 47. CGS Inc Total Revenue (US$ Million): 2019 Compared with 2018
Figure 48. CGS Inc Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 49. Webhelp Total Revenue (US$ Million): 2019 Compared with 2018
Figure 50. Webhelp Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 51. StarTek Total Revenue (US$ Million): 2019 Compared with 2018
Figure 52. StarTek Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 53. Grupo Konecta Total Revenue (US$ Million): 2019 Compared with 2018
Figure 54. Grupo Konecta Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 55. Carlyle Group (Comdata) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 56. Carlyle Group (Comdata) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 57. Capita Total Revenue (US$ Million): 2019 Compared with 2018
Figure 58. Capita Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 59. Hinduja Global Solutions (HGS) Total Revenue (US$ Million): 2019 Compared with 2018
Figure 60. Hinduja Global Solutions (HGS) Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 61. Transcosmos Total Revenue (US$ Million): 2019 Compared with 2018
Figure 62. Transcosmos Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 63. Five9 Total Revenue (US$ Million): 2019 Compared with 2018
Figure 64. Five9 Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 65. Transcom Total Revenue (US$ Million): 2019 Compared with 2018
Figure 66. Transcom Revenue Growth Rate in Contact and Call Centre Outsourcing Business (2015-2020)
Figure 67. Bottom-up and Top-down Approaches for This Report
Figure 68. Data Triangulation
Figure 69. Key Executives Interviewed
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