Global Call Center Outsourcing Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Call Center Outsourcing Revenue
1.4 Market by Type
1.4.1 Global Call Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Inbound Call Services
1.4.3 Outbound Call Services
1.4.4 Others
1.5 Market by Application
1.5.1 Global Call Center Outsourcing Market Share by Application: 2020 VS 2026
1.5.2 BFSI
1.5.3 Retail
1.5.4 Government
1.5.5 IT & Telecommunication
1.5.6 Defense Aerospace & Intelligence
1.5.7 Manufacturing
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcing Market Perspective (2015-2026)
2.2 Global Call Center Outsourcing Growth Trends by Regions
2.2.1 Call Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Call Center Outsourcing Historic Market Share by Regions (2015-2020)
2.2.3 Call Center Outsourcing Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Call Center Outsourcing Market Growth Strategy
2.3.6 Primary Interviews with Key Call Center Outsourcing Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Call Center Outsourcing Players by Market Size
3.1.1 Global Top Call Center Outsourcing Players by Revenue (2015-2020)
3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2015-2020)
3.1.3 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Call Center Outsourcing Market Concentration Ratio
3.2.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2019
3.3 Call Center Outsourcing Key Players Head office and Area Served
3.4 Key Players Call Center Outsourcing Product Solution and Service
3.5 Date of Enter into Call Center Outsourcing Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type (2015-2026)
4.1 Global Call Center Outsourcing Historic Market Size by Type (2015-2020)
4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2021-2026)
5 Market Size by Application (2015-2026)
5.1 Global Call Center Outsourcing Market Size by Application (2015-2020)
5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Call Center Outsourcing Market Size (2015-2020)
6.2 Call Center Outsourcing Key Players in North America (2019-2020)
6.3 North America Call Center Outsourcing Market Size by Type (2015-2020)
6.4 North America Call Center Outsourcing Market Size by Application (2015-2020)
7 Europe
7.1 Europe Call Center Outsourcing Market Size (2015-2020)
7.2 Call Center Outsourcing Key Players in Europe (2019-2020)
7.3 Europe Call Center Outsourcing Market Size by Type (2015-2020)
7.4 Europe Call Center Outsourcing Market Size by Application (2015-2020)
8 China
8.1 China Call Center Outsourcing Market Size (2015-2020)
8.2 Call Center Outsourcing Key Players in China (2019-2020)
8.3 China Call Center Outsourcing Market Size by Type (2015-2020)
8.4 China Call Center Outsourcing Market Size by Application (2015-2020)
9 Japan
9.1 Japan Call Center Outsourcing Market Size (2015-2020)
9.2 Call Center Outsourcing Key Players in Japan (2019-2020)
9.3 Japan Call Center Outsourcing Market Size by Type (2015-2020)
9.4 Japan Call Center Outsourcing Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Call Center Outsourcing Market Size (2015-2020)
10.2 Call Center Outsourcing Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Call Center Outsourcing Market Size by Type (2015-2020)
10.4 Southeast Asia Call Center Outsourcing Market Size by Application (2015-2020)
11 India
11.1 India Call Center Outsourcing Market Size (2015-2020)
11.2 Call Center Outsourcing Key Players in India (2019-2020)
11.3 India Call Center Outsourcing Market Size by Type (2015-2020)
11.4 India Call Center Outsourcing Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Call Center Outsourcing Market Size (2015-2020)
12.2 Call Center Outsourcing Key Players in Central & South America (2019-2020)
12.3 Central & South America Call Center Outsourcing Market Size by Type (2015-2020)
12.4 Central & South America Call Center Outsourcing Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Xerox Corporation
13.1.1 Xerox Corporation Company Details
13.1.2 Xerox Corporation Business Overview
13.1.3 Xerox Corporation Call Center Outsourcing Introduction
13.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2015-2020))
13.1.5 Xerox Corporation Recent Development
13.2 IBM Global Services
13.2.1 IBM Global Services Company Details
13.2.2 IBM Global Services Business Overview
13.2.3 IBM Global Services Call Center Outsourcing Introduction
13.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2015-2020)
13.2.5 IBM Global Services Recent Development
13.3 CGS
13.3.1 CGS Company Details
13.3.2 CGS Business Overview
13.3.3 CGS Call Center Outsourcing Introduction
13.3.4 CGS Revenue in Call Center Outsourcing Business (2015-2020)
13.3.5 CGS Recent Development
13.4 Datamark, Inc.
13.4.1 Datamark, Inc. Company Details
13.4.2 Datamark, Inc. Business Overview
13.4.3 Datamark, Inc. Call Center Outsourcing Introduction
13.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2015-2020)
13.4.5 Datamark, Inc. Recent Development
13.5 Infinit Contact
13.5.1 Infinit Contact Company Details
13.5.2 Infinit Contact Business Overview
13.5.3 Infinit Contact Call Center Outsourcing Introduction
13.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2015-2020)
13.5.5 Infinit Contact Recent Development
13.6 Five9
13.6.1 Five9 Company Details
13.6.2 Five9 Business Overview
13.6.3 Five9 Call Center Outsourcing Introduction
13.6.4 Five9 Revenue in Call Center Outsourcing Business (2015-2020)
13.6.5 Five9 Recent Development
13.7 Runway
13.7.1 Runway Company Details
13.7.2 Runway Business Overview
13.7.3 Runway Call Center Outsourcing Introduction
13.7.4 Runway Revenue in Call Center Outsourcing Business (2015-2020)
13.7.5 Runway Recent Development
13.8 Invensis
13.8.1 Invensis Company Details
13.8.2 Invensis Business Overview
13.8.3 Invensis Call Center Outsourcing Introduction
13.8.4 Invensis Revenue in Call Center Outsourcing Business (2015-2020)
13.8.5 Invensis Recent Development
13.9 Infinit-O
13.9.1 Infinit-O Company Details
13.9.2 Infinit-O Business Overview
13.9.3 Infinit-O Call Center Outsourcing Introduction
13.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2015-2020)
13.9.5 Infinit-O Recent Development
13.10 PSI
13.10.1 PSI Company Details
13.10.2 PSI Business Overview
13.10.3 PSI Call Center Outsourcing Introduction
13.10.4 PSI Revenue in Call Center Outsourcing Business (2015-2020)
13.10.5 PSI Recent Development
13.11 Sitel Worldwide Corporation
10.11.1 Sitel Worldwide Corporation Company Details
10.11.2 Sitel Worldwide Corporation Business Overview
10.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
10.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2015-2020)
10.11.5 Sitel Worldwide Corporation Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of TablesTable 1. Call Center Outsourcing Key Market Segments
Table 2. Key Players Covered: Ranking by Call Center Outsourcing Revenue
Table 3. Ranking of Global Top Call Center Outsourcing Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Call Center Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Inbound Call Services
Table 6. Key Players of Outbound Call Services
Table 7. Key Players of Others
Table 8. Global Call Center Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global Call Center Outsourcing Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global Call Center Outsourcing Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global Call Center Outsourcing Market Share by Regions (2015-2020)
Table 12. Global Call Center Outsourcing Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global Call Center Outsourcing Market Share by Regions (2021-2026)
Table 14. Market Top Trends
Table 15. Key Drivers: Impact Analysis
Table 16. Key Challenges
Table 17. Call Center Outsourcing Market Growth Strategy
Table 18. Main Points Interviewed from Key Call Center Outsourcing Players
Table 19. Global Call Center Outsourcing Revenue by Players (2015-2020) (Million US$)
Table 20. Global Call Center Outsourcing Market Share by Players (2015-2020)
Table 21. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcing as of 2019)
Table 22. Global Call Center Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table 23. Key Players Headquarters and Area Served
Table 24. Key Players Call Center Outsourcing Product Solution and Service
Table 25. Date of Enter into Call Center Outsourcing Market
Table 26. Mergers & Acquisitions, Expansion Plans
Table 27. Global Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 28. Global Call Center Outsourcing Market Size Share by Type (2015-2020)
Table 29. Global Call Center Outsourcing Revenue Market Share by Type (2021-2026)
Table 30. Global Call Center Outsourcing Market Size Share by Application (2015-2020)
Table 31. Global Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 32. Global Call Center Outsourcing Market Size Share by Application (2021-2026)
Table 33. North America Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 34. North America Key Players Call Center Outsourcing Market Share (2019-2020)
Table 35. North America Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 36. North America Call Center Outsourcing Market Share by Type (2015-2020)
Table 37. North America Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 38. North America Call Center Outsourcing Market Share by Application (2015-2020)
Table 39. Europe Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 40. Europe Key Players Call Center Outsourcing Market Share (2019-2020)
Table 41. Europe Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 42. Europe Call Center Outsourcing Market Share by Type (2015-2020)
Table 43. Europe Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 44. Europe Call Center Outsourcing Market Share by Application (2015-2020)
Table 45. China Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 46. China Key Players Call Center Outsourcing Market Share (2019-2020)
Table 47. China Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 48. China Call Center Outsourcing Market Share by Type (2015-2020)
Table 49. China Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 50. China Call Center Outsourcing Market Share by Application (2015-2020)
Table 51. Japan Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 52. Japan Key Players Call Center Outsourcing Market Share (2019-2020)
Table 53. Japan Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 54. Japan Call Center Outsourcing Market Share by Type (2015-2020)
Table 55. Japan Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 56. Japan Call Center Outsourcing Market Share by Application (2015-2020)
Table 57. Southeast Asia Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 58. Southeast Asia Key Players Call Center Outsourcing Market Share (2019-2020)
Table 59. Southeast Asia Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 60. Southeast Asia Call Center Outsourcing Market Share by Type (2015-2020)
Table 61. Southeast Asia Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 62. Southeast Asia Call Center Outsourcing Market Share by Application (2015-2020)
Table 63. India Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 64. India Key Players Call Center Outsourcing Market Share (2019-2020)
Table 65. India Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 66. India Call Center Outsourcing Market Share by Type (2015-2020)
Table 67. India Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 68. India Call Center Outsourcing Market Share by Application (2015-2020)
Table 69. Central & South America Key Players Call Center Outsourcing Revenue (2019-2020) (Million US$)
Table 70. Central & South America Key Players Call Center Outsourcing Market Share (2019-2020)
Table 71. Central & South America Call Center Outsourcing Market Size by Type (2015-2020) (Million US$)
Table 72. Central & South America Call Center Outsourcing Market Share by Type (2015-2020)
Table 73. Central & South America Call Center Outsourcing Market Size by Application (2015-2020) (Million US$)
Table 74. Central & South America Call Center Outsourcing Market Share by Application (2015-2020)
Table 75. Xerox Corporation Company Details
Table 76. Xerox Corporation Business Overview
Table 77. Xerox Corporation Product
Table 78. Xerox Corporation Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 79. Xerox Corporation Recent Development
Table 80. IBM Global Services Company Details
Table 81. IBM Global Services Business Overview
Table 82. IBM Global Services Product
Table 83. IBM Global Services Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 84. IBM Global Services Recent Development
Table 85. CGS Company Details
Table 86. CGS Business Overview
Table 87. CGS Product
Table 88. CGS Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 89. CGS Recent Development
Table 90. Datamark, Inc. Company Details
Table 91. Datamark, Inc. Business Overview
Table 92. Datamark, Inc. Product
Table 93. Datamark, Inc. Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 94. Datamark, Inc. Recent Development
Table 95. Infinit Contact Company Details
Table 96. Infinit Contact Business Overview
Table 97. Infinit Contact Product
Table 98. Infinit Contact Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 99. Infinit Contact Recent Development
Table 100. Five9 Company Details
Table 101. Five9 Business Overview
Table 102. Five9 Product
Table 103. Five9 Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 104. Five9 Recent Development
Table 105. Runway Company Details
Table 106. Runway Business Overview
Table 107. Runway Product
Table 108. Runway Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 109. Runway Recent Development
Table 110. Invensis Business Overview
Table 111. Invensis Product
Table 112. Invensis Company Details
Table 113. Invensis Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 114. Invensis Recent Development
Table 115. Infinit-O Company Details
Table 116. Infinit-O Business Overview
Table 117. Infinit-O Product
Table 118. Infinit-O Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 119. Infinit-O Recent Development
Table 120. PSI Company Details
Table 121. PSI Business Overview
Table 122. PSI Product
Table 123. PSI Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 124. PSI Recent Development
Table 125. Sitel Worldwide Corporation Company Details
Table 126. Sitel Worldwide Corporation Business Overview
Table 127. Sitel Worldwide Corporation Product
Table 128. Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2015-2020) (Million US$)
Table 129. Sitel Worldwide Corporation Recent Development
Table 130. Research Programs/Design for This Report
Table 131. Key Data Information from Secondary Sources
Table 132. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Call Center Outsourcing Market Share by Type: 2020 VS 2026
Figure 2. Inbound Call Services Features
Figure 3. Outbound Call Services Features
Figure 4. Others Features
Figure 5. Global Call Center Outsourcing Market Share by Application: 2020 VS 2026
Figure 6. BFSI Case Studies
Figure 7. Retail Case Studies
Figure 8. Government Case Studies
Figure 9. IT & Telecommunication Case Studies
Figure 10. Defense Aerospace & Intelligence Case Studies
Figure 11. Manufacturing Case Studies
Figure 12. Call Center Outsourcing Report Years Considered
Figure 13. Global Call Center Outsourcing Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Call Center Outsourcing Market Share by Regions: 2020 VS 2026
Figure 15. Global Call Center Outsourcing Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Call Center Outsourcing Market Share by Players in 2019
Figure 18. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcing as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Call Center Outsourcing Revenue in 2019
Figure 20. North America Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Call Center Outsourcing Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Bottom-up and Top-down Approaches for This Report
Figure 28. Data Triangulation
Figure 29. Key Executives Interviewed