Global Call Center Outsourcing Market Research Report 2024

Global Call Center Outsourcing Market Research Report 2024

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Outsourcing Market Size Growth Rate by Type: 2019 VS 2023 VS 2030
1.2.2 Inbound Call Services
1.2.3 Outbound Call Services
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Outsourcing Market Growth by Application: 2019 VS 2023 VS 2030
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcing Market Perspective (2019-2030)
2.2 Call Center Outsourcing Growth Trends by Region
2.2.1 Global Call Center Outsourcing Market Size by Region: 2019 VS 2023 VS 2030
2.2.2 Call Center Outsourcing Historic Market Size by Region (2019-2024)
2.2.3 Call Center Outsourcing Forecasted Market Size by Region (2025-2030)
2.3 Call Center Outsourcing Market Dynamics
2.3.1 Call Center Outsourcing Industry Trends
2.3.2 Call Center Outsourcing Market Drivers
2.3.3 Call Center Outsourcing Market Challenges
2.3.4 Call Center Outsourcing Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Outsourcing Players by Revenue
3.1.1 Global Top Call Center Outsourcing Players by Revenue (2019-2024)
3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2019-2024)
3.2 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Call Center Outsourcing Revenue
3.4 Global Call Center Outsourcing Market Concentration Ratio
3.4.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2023
3.5 Call Center Outsourcing Key Players Head office and Area Served
3.6 Key Players Call Center Outsourcing Product Solution and Service
3.7 Date of Enter into Call Center Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcing Breakdown Data by Type
4.1 Global Call Center Outsourcing Historic Market Size by Type (2019-2024)
4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2025-2030)
5 Call Center Outsourcing Breakdown Data by Application
5.1 Global Call Center Outsourcing Historic Market Size by Application (2019-2024)
5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2025-2030)
6 North America
6.1 North America Call Center Outsourcing Market Size (2019-2030)
6.2 North America Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
6.3 North America Call Center Outsourcing Market Size by Country (2019-2024)
6.4 North America Call Center Outsourcing Market Size by Country (2025-2030)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Call Center Outsourcing Market Size (2019-2030)
7.2 Europe Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
7.3 Europe Call Center Outsourcing Market Size by Country (2019-2024)
7.4 Europe Call Center Outsourcing Market Size by Country (2025-2030)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Call Center Outsourcing Market Size (2019-2030)
8.2 Asia-Pacific Call Center Outsourcing Market Growth Rate by Region: 2019 VS 2023 VS 2030
8.3 Asia-Pacific Call Center Outsourcing Market Size by Region (2019-2024)
8.4 Asia-Pacific Call Center Outsourcing Market Size by Region (2025-2030)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Call Center Outsourcing Market Size (2019-2030)
9.2 Latin America Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
9.3 Latin America Call Center Outsourcing Market Size by Country (2019-2024)
9.4 Latin America Call Center Outsourcing Market Size by Country (2025-2030)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Call Center Outsourcing Market Size (2019-2030)
10.2 Middle East & Africa Call Center Outsourcing Market Growth Rate by Country: 2019 VS 2023 VS 2030
10.3 Middle East & Africa Call Center Outsourcing Market Size by Country (2019-2024)
10.4 Middle East & Africa Call Center Outsourcing Market Size by Country (2025-2030)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Xerox Corporation
11.1.1 Xerox Corporation Company Detail
11.1.2 Xerox Corporation Business Overview
11.1.3 Xerox Corporation Call Center Outsourcing Introduction
11.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2019-2024)
11.1.5 Xerox Corporation Recent Development
11.2 IBM Global Services
11.2.1 IBM Global Services Company Detail
11.2.2 IBM Global Services Business Overview
11.2.3 IBM Global Services Call Center Outsourcing Introduction
11.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2019-2024)
11.2.5 IBM Global Services Recent Development
11.3 CGS
11.3.1 CGS Company Detail
11.3.2 CGS Business Overview
11.3.3 CGS Call Center Outsourcing Introduction
11.3.4 CGS Revenue in Call Center Outsourcing Business (2019-2024)
11.3.5 CGS Recent Development
11.4 Datamark, Inc.
11.4.1 Datamark, Inc. Company Detail
11.4.2 Datamark, Inc. Business Overview
11.4.3 Datamark, Inc. Call Center Outsourcing Introduction
11.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2019-2024)
11.4.5 Datamark, Inc. Recent Development
11.5 Infinit Contact
11.5.1 Infinit Contact Company Detail
11.5.2 Infinit Contact Business Overview
11.5.3 Infinit Contact Call Center Outsourcing Introduction
11.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2019-2024)
11.5.5 Infinit Contact Recent Development
11.6 Five9
11.6.1 Five9 Company Detail
11.6.2 Five9 Business Overview
11.6.3 Five9 Call Center Outsourcing Introduction
11.6.4 Five9 Revenue in Call Center Outsourcing Business (2019-2024)
11.6.5 Five9 Recent Development
11.7 Runway
11.7.1 Runway Company Detail
11.7.2 Runway Business Overview
11.7.3 Runway Call Center Outsourcing Introduction
11.7.4 Runway Revenue in Call Center Outsourcing Business (2019-2024)
11.7.5 Runway Recent Development
11.8 Invensis
11.8.1 Invensis Company Detail
11.8.2 Invensis Business Overview
11.8.3 Invensis Call Center Outsourcing Introduction
11.8.4 Invensis Revenue in Call Center Outsourcing Business (2019-2024)
11.8.5 Invensis Recent Development
11.9 Infinit-O
11.9.1 Infinit-O Company Detail
11.9.2 Infinit-O Business Overview
11.9.3 Infinit-O Call Center Outsourcing Introduction
11.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2019-2024)
11.9.5 Infinit-O Recent Development
11.10 PSI
11.10.1 PSI Company Detail
11.10.2 PSI Business Overview
11.10.3 PSI Call Center Outsourcing Introduction
11.10.4 PSI Revenue in Call Center Outsourcing Business (2019-2024)
11.10.5 PSI Recent Development
11.11 Sitel Worldwide Corporation
11.11.1 Sitel Worldwide Corporation Company Detail
11.11.2 Sitel Worldwide Corporation Business Overview
11.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
11.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2019-2024)
11.11.5 Sitel Worldwide Corporation Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Call Center Outsourcing Market Size Growth Rate by Type (US$ Million): 2019 VS 2023 VS 2030
Table 2. Key Players of Inbound Call Services
Table 3. Key Players of Outbound Call Services
Table 4. Key Players of Others
Table 5. Global Call Center Outsourcing Market Size Growth by Application (US$ Million): 2019 VS 2023 VS 2030
Table 6. Global Call Center Outsourcing Market Size by Region (US$ Million): 2019 VS 2023 VS 2030
Table 7. Global Call Center Outsourcing Market Size by Region (2019-2024) & (US$ Million)
Table 8. Global Call Center Outsourcing Market Share by Region (2019-2024)
Table 9. Global Call Center Outsourcing Forecasted Market Size by Region (2025-2030) & (US$ Million)
Table 10. Global Call Center Outsourcing Market Share by Region (2025-2030)
Table 11. Call Center Outsourcing Market Trends
Table 12. Call Center Outsourcing Market Drivers
Table 13. Call Center Outsourcing Market Challenges
Table 14. Call Center Outsourcing Market Restraints
Table 15. Global Call Center Outsourcing Revenue by Players (2019-2024) & (US$ Million)
Table 16. Global Call Center Outsourcing Market Share by Players (2019-2024)
Table 17. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Outsourcing as of 2023)
Table 18. Ranking of Global Top Call Center Outsourcing Companies by Revenue (US$ Million) in 2023
Table 19. Global 5 Largest Players Market Share by Call Center Outsourcing Revenue (CR5 and HHI) & (2019-2024)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Call Center Outsourcing Product Solution and Service
Table 22. Date of Enter into Call Center Outsourcing Market
Table 23. Mergers & Acquisitions, Expansion Plans
Table 24. Global Call Center Outsourcing Market Size by Type (2019-2024) & (US$ Million)
Table 25. Global Call Center Outsourcing Revenue Market Share by Type (2019-2024)
Table 26. Global Call Center Outsourcing Forecasted Market Size by Type (2025-2030) & (US$ Million)
Table 27. Global Call Center Outsourcing Revenue Market Share by Type (2025-2030)
Table 28. Global Call Center Outsourcing Market Size by Application (2019-2024) & (US$ Million)
Table 29. Global Call Center Outsourcing Revenue Market Share by Application (2019-2024)
Table 30. Global Call Center Outsourcing Forecasted Market Size by Application (2025-2030) & (US$ Million)
Table 31. Global Call Center Outsourcing Revenue Market Share by Application (2025-2030)
Table 32. North America Call Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 33. North America Call Center Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 34. North America Call Center Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 35. Europe Call Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 36. Europe Call Center Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 37. Europe Call Center Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 38. Asia-Pacific Call Center Outsourcing Market Size Growth Rate by Region (US$ Million): 2019 VS 2023 VS 2030
Table 39. Asia-Pacific Call Center Outsourcing Market Size by Region (2019-2024) & (US$ Million)
Table 40. Asia-Pacific Call Center Outsourcing Market Size by Region (2025-2030) & (US$ Million)
Table 41. Latin America Call Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 42. Latin America Call Center Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 43. Latin America Call Center Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 44. Middle East & Africa Call Center Outsourcing Market Size Growth Rate by Country (US$ Million): 2019 VS 2023 VS 2030
Table 45. Middle East & Africa Call Center Outsourcing Market Size by Country (2019-2024) & (US$ Million)
Table 46. Middle East & Africa Call Center Outsourcing Market Size by Country (2025-2030) & (US$ Million)
Table 47. Xerox Corporation Company Detail
Table 48. Xerox Corporation Business Overview
Table 49. Xerox Corporation Call Center Outsourcing Product
Table 50. Xerox Corporation Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 51. Xerox Corporation Recent Development
Table 52. IBM Global Services Company Detail
Table 53. IBM Global Services Business Overview
Table 54. IBM Global Services Call Center Outsourcing Product
Table 55. IBM Global Services Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 56. IBM Global Services Recent Development
Table 57. CGS Company Detail
Table 58. CGS Business Overview
Table 59. CGS Call Center Outsourcing Product
Table 60. CGS Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 61. CGS Recent Development
Table 62. Datamark, Inc. Company Detail
Table 63. Datamark, Inc. Business Overview
Table 64. Datamark, Inc. Call Center Outsourcing Product
Table 65. Datamark, Inc. Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 66. Datamark, Inc. Recent Development
Table 67. Infinit Contact Company Detail
Table 68. Infinit Contact Business Overview
Table 69. Infinit Contact Call Center Outsourcing Product
Table 70. Infinit Contact Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 71. Infinit Contact Recent Development
Table 72. Five9 Company Detail
Table 73. Five9 Business Overview
Table 74. Five9 Call Center Outsourcing Product
Table 75. Five9 Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 76. Five9 Recent Development
Table 77. Runway Company Detail
Table 78. Runway Business Overview
Table 79. Runway Call Center Outsourcing Product
Table 80. Runway Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 81. Runway Recent Development
Table 82. Invensis Company Detail
Table 83. Invensis Business Overview
Table 84. Invensis Call Center Outsourcing Product
Table 85. Invensis Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 86. Invensis Recent Development
Table 87. Infinit-O Company Detail
Table 88. Infinit-O Business Overview
Table 89. Infinit-O Call Center Outsourcing Product
Table 90. Infinit-O Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 91. Infinit-O Recent Development
Table 92. PSI Company Detail
Table 93. PSI Business Overview
Table 94. PSI Call Center Outsourcing Product
Table 95. PSI Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 96. PSI Recent Development
Table 97. Sitel Worldwide Corporation Company Detail
Table 98. Sitel Worldwide Corporation Business Overview
Table 99. Sitel Worldwide Corporation Call Center Outsourcing Product
Table 100. Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2019-2024) & (US$ Million)
Table 101. Sitel Worldwide Corporation Recent Development
Table 102. Research Programs/Design for This Report
Table 103. Key Data Information from Secondary Sources
Table 104. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Call Center Outsourcing Market Size Comparison by Type (2024-2030) & (US$ Million)
Figure 2. Global Call Center Outsourcing Market Share by Type: 2023 VS 2030
Figure 3. Inbound Call Services Features
Figure 4. Outbound Call Services Features
Figure 5. Others Features
Figure 6. Global Call Center Outsourcing Market Size Comparison by Application (2024-2030) & (US$ Million)
Figure 7. Global Call Center Outsourcing Market Share by Application: 2023 VS 2030
Figure 8. BFSI Case Studies
Figure 9. Retail Case Studies
Figure 10. Government Case Studies
Figure 11. IT & Telecommunication Case Studies
Figure 12. Defense Aerospace & Intelligence Case Studies
Figure 13. Manufacturing Case Studies
Figure 14. Call Center Outsourcing Report Years Considered
Figure 15. Global Call Center Outsourcing Market Size (US$ Million), Year-over-Year: 2019-2030
Figure 16. Global Call Center Outsourcing Market Size, (US$ Million), 2019 VS 2023 VS 2030
Figure 17. Global Call Center Outsourcing Market Share by Region: 2023 VS 2030
Figure 18. Global Call Center Outsourcing Market Share by Players in 2023
Figure 19. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Center Outsourcing as of 2023)
Figure 20. The Top 10 and 5 Players Market Share by Call Center Outsourcing Revenue in 2023
Figure 21. North America Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 22. North America Call Center Outsourcing Market Share by Country (2019-2030)
Figure 23. United States Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 24. Canada Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 25. Europe Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 26. Europe Call Center Outsourcing Market Share by Country (2019-2030)
Figure 27. Germany Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 28. France Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 29. U.K. Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 30. Italy Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 31. Russia Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 32. Nordic Countries Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 33. Asia-Pacific Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 34. Asia-Pacific Call Center Outsourcing Market Share by Region (2019-2030)
Figure 35. China Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 36. Japan Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 37. South Korea Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 38. Southeast Asia Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 39. India Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 40. Australia Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 41. Latin America Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 42. Latin America Call Center Outsourcing Market Share by Country (2019-2030)
Figure 43. Mexico Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 44. Brazil Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 45. Middle East & Africa Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 46. Middle East & Africa Call Center Outsourcing Market Share by Country (2019-2030)
Figure 47. Turkey Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 48. Saudi Arabia Call Center Outsourcing Market Size YoY Growth (2019-2030) & (US$ Million)
Figure 49. Xerox Corporation Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 50. IBM Global Services Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 51. CGS Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 52. Datamark, Inc. Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 53. Infinit Contact Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 54. Five9 Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 55. Runway Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 56. Invensis Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 57. Infinit-O Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 58. PSI Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 59. Sitel Worldwide Corporation Revenue Growth Rate in Call Center Outsourcing Business (2019-2024)
Figure 60. Bottom-up and Top-down Approaches for This Report
Figure 61. Data Triangulation
Figure 62. Key Executives Interviewed

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