Global Call Center Market Size, Status and Forecast 2020-2026

Global Call Center Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Call Center Revenue
1.4 Market by Type
1.4.1 Global Call Center Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Out-sourced Call Centers
1.4.3 In-house Call Centers
1.5 Market by Application
1.5.1 Global Call Center Market Share by Application: 2020 VS 2026
1.5.2 Mass Market Center
1.5.3 B2B Center
1.5.4 Universal Center
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global Call Center Market Perspective (2015-2026)
2.2 Global Call Center Growth Trends by Regions
2.2.1 Call Center Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Call Center Historic Market Share by Regions (2015-2020)
2.2.3 Call Center Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter's Five Forces Analysis
2.3.5 Call Center Market Growth Strategy
2.3.6 Primary Interviews with Key Call Center Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Call Center Players by Market Size
3.1.1 Global Top Call Center Players by Revenue (2015-2020)
3.1.2 Global Call Center Revenue Market Share by Players (2015-2020)
3.1.3 Global Call Center Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Call Center Market Concentration Ratio
3.2.1 Global Call Center Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Call Center Revenue in 2019
3.3 Call Center Key Players Head office and Area Served
3.4 Key Players Call Center Product Solution and Service
3.5 Date of Enter into Call Center Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type (2015-2026)
4.1 Global Call Center Historic Market Size by Type (2015-2020)
4.2 Global Call Center Forecasted Market Size by Type (2021-2026)
5 Market Size by Application (2015-2026)
5.1 Global Call Center Market Size by Application (2015-2020)
5.2 Global Call Center Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Call Center Market Size (2015-2020)
6.2 Call Center Key Players in North America (2019-2020)
6.3 North America Call Center Market Size by Type (2015-2020)
6.4 North America Call Center Market Size by Application (2015-2020)
7 Europe
7.1 Europe Call Center Market Size (2015-2020)
7.2 Call Center Key Players in Europe (2019-2020)
7.3 Europe Call Center Market Size by Type (2015-2020)
7.4 Europe Call Center Market Size by Application (2015-2020)
8 China
8.1 China Call Center Market Size (2015-2020)
8.2 Call Center Key Players in China (2019-2020)
8.3 China Call Center Market Size by Type (2015-2020)
8.4 China Call Center Market Size by Application (2015-2020)
9 Japan
9.1 Japan Call Center Market Size (2015-2020)
9.2 Call Center Key Players in Japan (2019-2020)
9.3 Japan Call Center Market Size by Type (2015-2020)
9.4 Japan Call Center Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Call Center Market Size (2015-2020)
10.2 Call Center Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Call Center Market Size by Type (2015-2020)
10.4 Southeast Asia Call Center Market Size by Application (2015-2020)
11 India
11.1 India Call Center Market Size (2015-2020)
11.2 Call Center Key Players in India (2019-2020)
11.3 India Call Center Market Size by Type (2015-2020)
11.4 India Call Center Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Call Center Market Size (2015-2020)
12.2 Call Center Key Players in Central & South America (2019-2020)
12.3 Central & South America Call Center Market Size by Type (2015-2020)
12.4 Central & South America Call Center Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 [24]7 Inc
13.1.1 [24]7 Inc Company Details
13.1.2 [24]7 Inc Business Overview
13.1.3 [24]7 Inc Call Center Introduction
13.1.4 [24]7 Inc Revenue in Call Center Business (2015-2020))
13.1.5 [24]7 Inc Recent Development
13.2 Alliance Data System
13.2.1 Alliance Data System Company Details
13.2.2 Alliance Data System Business Overview
13.2.3 Alliance Data System Call Center Introduction
13.2.4 Alliance Data System Revenue in Call Center Business (2015-2020)
13.2.5 Alliance Data System Recent Development
13.3 ATOS
13.3.1 ATOS Company Details
13.3.2 ATOS Business Overview
13.3.3 ATOS Call Center Introduction
13.3.4 ATOS Revenue in Call Center Business (2015-2020)
13.3.5 ATOS Recent Development
13.4 BT Communications (Ireland)
13.4.1 BT Communications (Ireland) Company Details
13.4.2 BT Communications (Ireland) Business Overview
13.4.3 BT Communications (Ireland) Call Center Introduction
13.4.4 BT Communications (Ireland) Revenue in Call Center Business (2015-2020)
13.4.5 BT Communications (Ireland) Recent Development
13.5 Capita Customer Management
13.5.1 Capita Customer Management Company Details
13.5.2 Capita Customer Management Business Overview
13.5.3 Capita Customer Management Call Center Introduction
13.5.4 Capita Customer Management Revenue in Call Center Business (2015-2020)
13.5.5 Capita Customer Management Recent Development
13.6 Convergys Corp
13.6.1 Convergys Corp Company Details
13.6.2 Convergys Corp Business Overview
13.6.3 Convergys Corp Call Center Introduction
13.6.4 Convergys Corp Revenue in Call Center Business (2015-2020)
13.6.5 Convergys Corp Recent Development
13.7 Enter Call Center
13.7.1 Enter Call Center Company Details
13.7.2 Enter Call Center Business Overview
13.7.3 Enter Call Center Call Center Introduction
13.7.4 Enter Call Center Revenue in Call Center Business (2015-2020)
13.7.5 Enter Call Center Recent Development
13.8 EXL Service Holdings
13.8.1 EXL Service Holdings Company Details
13.8.2 EXL Service Holdings Business Overview
13.8.3 EXL Service Holdings Call Center Introduction
13.8.4 EXL Service Holdings Revenue in Call Center Business (2015-2020)
13.8.5 EXL Service Holdings Recent Development
13.9 Genpact
13.9.1 Genpact Company Details
13.9.2 Genpact Business Overview
13.9.3 Genpact Call Center Introduction
13.9.4 Genpact Revenue in Call Center Business (2015-2020)
13.9.5 Genpact Recent Development
13.10 HCL BPO Services NI
13.10.1 HCL BPO Services NI Company Details
13.10.2 HCL BPO Services NI Business Overview
13.10.3 HCL BPO Services NI Call Center Introduction
13.10.4 HCL BPO Services NI Revenue in Call Center Business (2015-2020)
13.10.5 HCL BPO Services NI Recent Development
13.11 IBEX Global
10.11.1 IBEX Global Company Details
10.11.2 IBEX Global Business Overview
10.11.3 IBEX Global Call Center Introduction
10.11.4 IBEX Global Revenue in Call Center Business (2015-2020)
10.11.5 IBEX Global Recent Development
13.12 IBM Global Process Services
10.12.1 IBM Global Process Services Company Details
10.12.2 IBM Global Process Services Business Overview
10.12.3 IBM Global Process Services Call Center Introduction
10.12.4 IBM Global Process Services Revenue in Call Center Business (2015-2020)
10.12.5 IBM Global Process Services Recent Development
13.13 Plusoft Informatica
10.13.1 Plusoft Informatica Company Details
10.13.2 Plusoft Informatica Business Overview
10.13.3 Plusoft Informatica Call Center Introduction
10.13.4 Plusoft Informatica Revenue in Call Center Business (2015-2020)
10.13.5 Plusoft Informatica Recent Development
13.14 Sitel
10.14.1 Sitel Company Details
10.14.2 Sitel Business Overview
10.14.3 Sitel Call Center Introduction
10.14.4 Sitel Revenue in Call Center Business (2015-2020)
10.14.5 Sitel Recent Development
13.15 Sykes Enterprises
10.15.1 Sykes Enterprises Company Details
10.15.2 Sykes Enterprises Business Overview
10.15.3 Sykes Enterprises Call Center Introduction
10.15.4 Sykes Enterprises Revenue in Call Center Business (2015-2020)
10.15.5 Sykes Enterprises Recent Development
13.16 Tata Consultancy Services
10.16.1 Tata Consultancy Services Company Details
10.16.2 Tata Consultancy Services Business Overview
10.16.3 Tata Consultancy Services Call Center Introduction
10.16.4 Tata Consultancy Services Revenue in Call Center Business (2015-2020)
10.16.5 Tata Consultancy Services Recent Development
13.17 Teleperformance
10.17.1 Teleperformance Company Details
10.17.2 Teleperformance Business Overview
10.17.3 Teleperformance Call Center Introduction
10.17.4 Teleperformance Revenue in Call Center Business (2015-2020)
10.17.5 Teleperformance Recent Development
13.18 West Corporation
10.18.1 West Corporation Company Details
10.18.2 West Corporation Business Overview
10.18.3 West Corporation Call Center Introduction
10.18.4 West Corporation Revenue in Call Center Business (2015-2020)
10.18.5 West Corporation Recent Development
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
List of Tables
Table 1. Call Center Key Market Segments
Table 2. Key Players Covered: Ranking by Call Center Revenue
Table 3. Ranking of Global Top Call Center Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Call Center Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Out-sourced Call Centers
Table 6. Key Players of In-house Call Centers
Table 7. Global Call Center Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Call Center Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Call Center Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Call Center Market Share by Regions (2015-2020)
Table 11. Global Call Center Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Call Center Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Call Center Market Growth Strategy
Table 17. Main Points Interviewed from Key Call Center Players
Table 18. Global Call Center Revenue by Players (2015-2020) (Million US$)
Table 19. Global Call Center Market Share by Players (2015-2020)
Table 20. Global Top Call Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center as of 2019)
Table 21. Global Call Center by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Call Center Product Solution and Service
Table 24. Date of Enter into Call Center Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Call Center Market Size by Type (2015-2020) (Million US$)
Table 27. Global Call Center Market Size Share by Type (2015-2020)
Table 28. Global Call Center Revenue Market Share by Type (2021-2026)
Table 29. Global Call Center Market Size Share by Application (2015-2020)
Table 30. Global Call Center Market Size by Application (2015-2020) (Million US$)
Table 31. Global Call Center Market Size Share by Application (2021-2026)
Table 32. North America Key Players Call Center Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Call Center Market Share (2019-2020)
Table 34. North America Call Center Market Size by Type (2015-2020) (Million US$)
Table 35. North America Call Center Market Share by Type (2015-2020)
Table 36. North America Call Center Market Size by Application (2015-2020) (Million US$)
Table 37. North America Call Center Market Share by Application (2015-2020)
Table 38. Europe Key Players Call Center Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Call Center Market Share (2019-2020)
Table 40. Europe Call Center Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Call Center Market Share by Type (2015-2020)
Table 42. Europe Call Center Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Call Center Market Share by Application (2015-2020)
Table 44. China Key Players Call Center Revenue (2019-2020) (Million US$)
Table 45. China Key Players Call Center Market Share (2019-2020)
Table 46. China Call Center Market Size by Type (2015-2020) (Million US$)
Table 47. China Call Center Market Share by Type (2015-2020)
Table 48. China Call Center Market Size by Application (2015-2020) (Million US$)
Table 49. China Call Center Market Share by Application (2015-2020)
Table 50. Japan Key Players Call Center Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Call Center Market Share (2019-2020)
Table 52. Japan Call Center Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Call Center Market Share by Type (2015-2020)
Table 54. Japan Call Center Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Call Center Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Call Center Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Call Center Market Share (2019-2020)
Table 58. Southeast Asia Call Center Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Call Center Market Share by Type (2015-2020)
Table 60. Southeast Asia Call Center Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Call Center Market Share by Application (2015-2020)
Table 62. India Key Players Call Center Revenue (2019-2020) (Million US$)
Table 63. India Key Players Call Center Market Share (2019-2020)
Table 64. India Call Center Market Size by Type (2015-2020) (Million US$)
Table 65. India Call Center Market Share by Type (2015-2020)
Table 66. India Call Center Market Size by Application (2015-2020) (Million US$)
Table 67. India Call Center Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Call Center Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Call Center Market Share (2019-2020)
Table 70. Central & South America Call Center Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Call Center Market Share by Type (2015-2020)
Table 72. Central & South America Call Center Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Call Center Market Share by Application (2015-2020)
Table 74. [24]7 Inc Company Details
Table 75. [24]7 Inc Business Overview
Table 76. [24]7 Inc Product
Table 77. [24]7 Inc Revenue in Call Center Business (2015-2020) (Million US$)
Table 78. [24]7 Inc Recent Development
Table 79. Alliance Data System Company Details
Table 80. Alliance Data System Business Overview
Table 81. Alliance Data System Product
Table 82. Alliance Data System Revenue in Call Center Business (2015-2020) (Million US$)
Table 83. Alliance Data System Recent Development
Table 84. ATOS Company Details
Table 85. ATOS Business Overview
Table 86. ATOS Product
Table 87. ATOS Revenue in Call Center Business (2015-2020) (Million US$)
Table 88. ATOS Recent Development
Table 89. BT Communications (Ireland) Company Details
Table 90. BT Communications (Ireland) Business Overview
Table 91. BT Communications (Ireland) Product
Table 92. BT Communications (Ireland) Revenue in Call Center Business (2015-2020) (Million US$)
Table 93. BT Communications (Ireland) Recent Development
Table 94. Capita Customer Management Company Details
Table 95. Capita Customer Management Business Overview
Table 96. Capita Customer Management Product
Table 97. Capita Customer Management Revenue in Call Center Business (2015-2020) (Million US$)
Table 98. Capita Customer Management Recent Development
Table 99. Convergys Corp Company Details
Table 100. Convergys Corp Business Overview
Table 101. Convergys Corp Product
Table 102. Convergys Corp Revenue in Call Center Business (2015-2020) (Million US$)
Table 103. Convergys Corp Recent Development
Table 104. Enter Call Center Company Details
Table 105. Enter Call Center Business Overview
Table 106. Enter Call Center Product
Table 107. Enter Call Center Revenue in Call Center Business (2015-2020) (Million US$)
Table 108. Enter Call Center Recent Development
Table 109. EXL Service Holdings Business Overview
Table 110. EXL Service Holdings Product
Table 111. EXL Service Holdings Company Details
Table 112. EXL Service Holdings Revenue in Call Center Business (2015-2020) (Million US$)
Table 113. EXL Service Holdings Recent Development
Table 114. Genpact Company Details
Table 115. Genpact Business Overview
Table 116. Genpact Product
Table 117. Genpact Revenue in Call Center Business (2015-2020) (Million US$)
Table 118. Genpact Recent Development
Table 119. HCL BPO Services NI Company Details
Table 120. HCL BPO Services NI Business Overview
Table 121. HCL BPO Services NI Product
Table 122. HCL BPO Services NI Revenue in Call Center Business (2015-2020) (Million US$)
Table 123. HCL BPO Services NI Recent Development
Table 124. IBEX Global Company Details
Table 125. IBEX Global Business Overview
Table 126. IBEX Global Product
Table 127. IBEX Global Revenue in Call Center Business (2015-2020) (Million US$)
Table 128. IBEX Global Recent Development
Table 129. IBM Global Process Services Company Details
Table 130. IBM Global Process Services Business Overview
Table 131. IBM Global Process Services Product
Table 132. IBM Global Process Services Revenue in Call Center Business (2015-2020) (Million US$)
Table 133. IBM Global Process Services Recent Development
Table 134. Plusoft Informatica Company Details
Table 135. Plusoft Informatica Business Overview
Table 136. Plusoft Informatica Product
Table 137. Plusoft Informatica Revenue in Call Center Business (2015-2020) (Million US$)
Table 138. Plusoft Informatica Recent Development
Table 139. Sitel Company Details
Table 140. Sitel Business Overview
Table 141. Sitel Product
Table 142. Sitel Revenue in Call Center Business (2015-2020) (Million US$)
Table 143. Sitel Recent Development
Table 144. Sykes Enterprises Company Details
Table 145. Sykes Enterprises Business Overview
Table 146. Sykes Enterprises Product
Table 147. Sykes Enterprises Revenue in Call Center Business (2015-2020) (Million US$)
Table 148. Sykes Enterprises Recent Development
Table 149. Tata Consultancy Services Company Details
Table 150. Tata Consultancy Services Business Overview
Table 151. Tata Consultancy Services Product
Table 152. Tata Consultancy Services Revenue in Call Center Business (2015-2020) (Million US$)
Table 153. Tata Consultancy Services Recent Development
Table 154. Teleperformance Company Details
Table 155. Teleperformance Business Overview
Table 156. Teleperformance Product
Table 157. Teleperformance Revenue in Call Center Business (2015-2020) (Million US$)
Table 158. Teleperformance Recent Development
Table 159. West Corporation Company Details
Table 160. West Corporation Business Overview
Table 161. West Corporation Product
Table 162. West Corporation Revenue in Call Center Business (2015-2020) (Million US$)
Table 163. West Corporation Recent Development
Table 164. Research Programs/Design for This Report
Table 165. Key Data Information from Secondary Sources
Table 166. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Call Center Market Share by Type: 2020 VS 2026
Figure 2. Out-sourced Call Centers Features
Figure 3. In-house Call Centers Features
Figure 4. Global Call Center Market Share by Application: 2020 VS 2026
Figure 5. Mass Market Center Case Studies
Figure 6. B2B Center Case Studies
Figure 7. Universal Center Case Studies
Figure 8. Call Center Report Years Considered
Figure 9. Global Call Center Market Size YoY Growth 2015-2026 (US$ Million)
Figure 10. Global Call Center Market Share by Regions: 2020 VS 2026
Figure 11. Global Call Center Market Share by Regions (2021-2026)
Figure 12. Porter's Five Forces Analysis
Figure 13. Global Call Center Market Share by Players in 2019
Figure 14. Global Top Call Center Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center as of 2019
Figure 15. The Top 10 and 5 Players Market Share by Call Center Revenue in 2019
Figure 16. North America Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 17. Europe Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. China Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. Japan Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Southeast Asia Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. India Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. Central & South America Call Center Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Bottom-up and Top-down Approaches for This Report
Figure 24. Data Triangulation
Figure 25. Key Executives Interviewed

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