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Global BPO Market Research Report 2023

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Date: 07-Mar-2023
No. of pages: 83
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BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

Highlights

The global BPO market was valued at US$ 198540 million in 2022 and is anticipated to reach US$ 281540 million by 2029, witnessing a CAGR of 6.0% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

Human labor is required in most business processes for productive delivery. Resorting to BPO which provides human labor at a lower cost helps companies maximize their ROI in such a situation. Growing competition also demands continuous innovation. By outsourcing some tasks, companies can focus more on their core activities to bring about innovation in their products as well as services. Furthermore, developments in IT and telecommunications infrastructure have enabled companies to transfer data to any place in the world. One of the major restraints to the growth of this market is the issue of security of valuable data. The client firm provides sensitive data to the service provider firm, which if misused can prove to be harmful to the interests of the client firm. Other factors such as loss of control of operations of processes, financial instability of the vendors, loss of expertise, etc. are some of the restraints to the growth of the BPO market. Problem of high attrition rates amongst workers is also one of the challenges faced by the BPO industry as the workers show a tendency of not pursuing BPO as a full time career.

Report Scope

This report aims to provide a comprehensive presentation of the global market for BPO, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding BPO.

The BPO market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2022 as the base year, with history and forecast data for the period from 2018 to 2029. This report segments the global BPO market comprehensively. Regional market sizes, concerning products by type, by application, and by players, are also provided.

For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.

The report will help the BPO companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, by type, by application, and by regions.

By Company

- Accenture

- Capgemini

- Genpact

- IBM

- Tata Consultancy Services

- 3i Infotech

Segment by Type

- Finance & Accounting

- Customer Services

- HR Outsourcing

- KPO

- Procurement Outsourcing

Segment by Application

- Manufacturing

- Telecommunications & Technology

- Banking

- Insurance & Finance Services

- Retail

- Others

By Region

- North America

- - United States

- - Canada

- Europe

- - Germany

- - France

- - UK

- - Italy

- - Russia

- - Nordic Countries

- - Rest of Europe

- Asia-Pacific

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Australia

- - Rest of Asia

- Latin America

- - Mexico

- - Brazil

- - Rest of Latin America

- Middle East & Africa

- - Turkey

- - Saudi Arabia

- - UAE

- - Rest of MEA

Core Chapters

Chapter 1: Introduces the report scope of the report, executive summary of different market segments (by type, application, etc), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.

Chapter 2: Introduces executive summary of global market size, regional market size, this section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.

Chapter 3: Detailed analysis of BPO companies' competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 6, 7, 8, 9, 10: North America, Europe, Asia Pacific, Latin America, Middle East and Africa segment by country. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world.

Chapter 11: Provides profiles of key players, introducing the basic situation of the key companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 12: The main points and conclusions of the report.

Global BPO Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global BPO Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Finance & Accounting
1.2.3 Customer Services
1.2.4 HR Outsourcing
1.2.5 KPO
1.2.6 Procurement Outsourcing
1.3 Market by Application
1.3.1 Global BPO Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 Manufacturing
1.3.3 Telecommunications & Technology
1.3.4 Banking
1.3.5 Insurance & Finance Services
1.3.6 Retail
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global BPO Market Perspective (2018-2029)
2.2 BPO Growth Trends by Region
2.2.1 Global BPO Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 BPO Historic Market Size by Region (2018-2023)
2.2.3 BPO Forecasted Market Size by Region (2024-2029)
2.3 BPO Market Dynamics
2.3.1 BPO Industry Trends
2.3.2 BPO Market Drivers
2.3.3 BPO Market Challenges
2.3.4 BPO Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top BPO Players by Revenue
3.1.1 Global Top BPO Players by Revenue (2018-2023)
3.1.2 Global BPO Revenue Market Share by Players (2018-2023)
3.2 Global BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by BPO Revenue
3.4 Global BPO Market Concentration Ratio
3.4.1 Global BPO Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by BPO Revenue in 2022
3.5 BPO Key Players Head office and Area Served
3.6 Key Players BPO Product Solution and Service
3.7 Date of Enter into BPO Market
3.8 Mergers & Acquisitions, Expansion Plans
4 BPO Breakdown Data by Type
4.1 Global BPO Historic Market Size by Type (2018-2023)
4.2 Global BPO Forecasted Market Size by Type (2024-2029)
5 BPO Breakdown Data by Application
5.1 Global BPO Historic Market Size by Application (2018-2023)
5.2 Global BPO Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America BPO Market Size (2018-2029)
6.2 North America BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America BPO Market Size by Country (2018-2023)
6.4 North America BPO Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe BPO Market Size (2018-2029)
7.2 Europe BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe BPO Market Size by Country (2018-2023)
7.4 Europe BPO Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific BPO Market Size (2018-2029)
8.2 Asia-Pacific BPO Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific BPO Market Size by Region (2018-2023)
8.4 Asia-Pacific BPO Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America BPO Market Size (2018-2029)
9.2 Latin America BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America BPO Market Size by Country (2018-2023)
9.4 Latin America BPO Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa BPO Market Size (2018-2029)
10.2 Middle East & Africa BPO Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa BPO Market Size by Country (2018-2023)
10.4 Middle East & Africa BPO Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 Accenture
11.1.1 Accenture Company Detail
11.1.2 Accenture Business Overview
11.1.3 Accenture BPO Introduction
11.1.4 Accenture Revenue in BPO Business (2018-2023)
11.1.5 Accenture Recent Development
11.2 Capgemini
11.2.1 Capgemini Company Detail
11.2.2 Capgemini Business Overview
11.2.3 Capgemini BPO Introduction
11.2.4 Capgemini Revenue in BPO Business (2018-2023)
11.2.5 Capgemini Recent Development
11.3 Genpact
11.3.1 Genpact Company Detail
11.3.2 Genpact Business Overview
11.3.3 Genpact BPO Introduction
11.3.4 Genpact Revenue in BPO Business (2018-2023)
11.3.5 Genpact Recent Development
11.4 IBM
11.4.1 IBM Company Detail
11.4.2 IBM Business Overview
11.4.3 IBM BPO Introduction
11.4.4 IBM Revenue in BPO Business (2018-2023)
11.4.5 IBM Recent Development
11.5 Tata Consultancy Services
11.5.1 Tata Consultancy Services Company Detail
11.5.2 Tata Consultancy Services Business Overview
11.5.3 Tata Consultancy Services BPO Introduction
11.5.4 Tata Consultancy Services Revenue in BPO Business (2018-2023)
11.5.5 Tata Consultancy Services Recent Development
11.6 3i Infotech
11.6.1 3i Infotech Company Detail
11.6.2 3i Infotech Business Overview
11.6.3 3i Infotech BPO Introduction
11.6.4 3i Infotech Revenue in BPO Business (2018-2023)
11.6.5 3i Infotech Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global BPO Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Finance & Accounting
Table 3. Key Players of Customer Services
Table 4. Key Players of HR Outsourcing
Table 5. Key Players of KPO
Table 6. Key Players of Procurement Outsourcing
Table 7. Global BPO Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 8. Global BPO Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 9. Global BPO Market Size by Region (2018-2023) & (US$ Million)
Table 10. Global BPO Market Share by Region (2018-2023)
Table 11. Global BPO Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 12. Global BPO Market Share by Region (2024-2029)
Table 13. BPO Market Trends
Table 14. BPO Market Drivers
Table 15. BPO Market Challenges
Table 16. BPO Market Restraints
Table 17. Global BPO Revenue by Players (2018-2023) & (US$ Million)
Table 18. Global BPO Market Share by Players (2018-2023)
Table 19. Global Top BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO as of 2022)
Table 20. Ranking of Global Top BPO Companies by Revenue (US$ Million) in 2022
Table 21. Global 5 Largest Players Market Share by BPO Revenue (CR5 and HHI) & (2018-2023)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players BPO Product Solution and Service
Table 24. Date of Enter into BPO Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global BPO Market Size by Type (2018-2023) & (US$ Million)
Table 27. Global BPO Revenue Market Share by Type (2018-2023)
Table 28. Global BPO Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 29. Global BPO Revenue Market Share by Type (2024-2029)
Table 30. Global BPO Market Size by Application (2018-2023) & (US$ Million)
Table 31. Global BPO Revenue Market Share by Application (2018-2023)
Table 32. Global BPO Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 33. Global BPO Revenue Market Share by Application (2024-2029)
Table 34. North America BPO Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. North America BPO Market Size by Country (2018-2023) & (US$ Million)
Table 36. North America BPO Market Size by Country (2024-2029) & (US$ Million)
Table 37. Europe BPO Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 38. Europe BPO Market Size by Country (2018-2023) & (US$ Million)
Table 39. Europe BPO Market Size by Country (2024-2029) & (US$ Million)
Table 40. Asia-Pacific BPO Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 41. Asia-Pacific BPO Market Size by Region (2018-2023) & (US$ Million)
Table 42. Asia-Pacific BPO Market Size by Region (2024-2029) & (US$ Million)
Table 43. Latin America BPO Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Latin America BPO Market Size by Country (2018-2023) & (US$ Million)
Table 45. Latin America BPO Market Size by Country (2024-2029) & (US$ Million)
Table 46. Middle East & Africa BPO Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 47. Middle East & Africa BPO Market Size by Country (2018-2023) & (US$ Million)
Table 48. Middle East & Africa BPO Market Size by Country (2024-2029) & (US$ Million)
Table 49. Accenture Company Detail
Table 50. Accenture Business Overview
Table 51. Accenture BPO Product
Table 52. Accenture Revenue in BPO Business (2018-2023) & (US$ Million)
Table 53. Accenture Recent Development
Table 54. Capgemini Company Detail
Table 55. Capgemini Business Overview
Table 56. Capgemini BPO Product
Table 57. Capgemini Revenue in BPO Business (2018-2023) & (US$ Million)
Table 58. Capgemini Recent Development
Table 59. Genpact Company Detail
Table 60. Genpact Business Overview
Table 61. Genpact BPO Product
Table 62. Genpact Revenue in BPO Business (2018-2023) & (US$ Million)
Table 63. Genpact Recent Development
Table 64. IBM Company Detail
Table 65. IBM Business Overview
Table 66. IBM BPO Product
Table 67. IBM Revenue in BPO Business (2018-2023) & (US$ Million)
Table 68. IBM Recent Development
Table 69. Tata Consultancy Services Company Detail
Table 70. Tata Consultancy Services Business Overview
Table 71. Tata Consultancy Services BPO Product
Table 72. Tata Consultancy Services Revenue in BPO Business (2018-2023) & (US$ Million)
Table 73. Tata Consultancy Services Recent Development
Table 74. 3i Infotech Company Detail
Table 75. 3i Infotech Business Overview
Table 76. 3i Infotech BPO Product
Table 77. 3i Infotech Revenue in BPO Business (2018-2023) & (US$ Million)
Table 78. 3i Infotech Recent Development
Table 79. Research Programs/Design for This Report
Table 80. Key Data Information from Secondary Sources
Table 81. Key Data Information from Primary Sources
List of Figures
Figure 1. Global BPO Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global BPO Market Share by Type: 2022 VS 2029
Figure 3. Finance & Accounting Features
Figure 4. Customer Services Features
Figure 5. HR Outsourcing Features
Figure 6. KPO Features
Figure 7. Procurement Outsourcing Features
Figure 8. Global BPO Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 9. Global BPO Market Share by Application: 2022 VS 2029
Figure 10. Manufacturing Case Studies
Figure 11. Telecommunications & Technology Case Studies
Figure 12. Banking Case Studies
Figure 13. Insurance & Finance Services Case Studies
Figure 14. Retail Case Studies
Figure 15. Others Case Studies
Figure 16. BPO Report Years Considered
Figure 17. Global BPO Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 18. Global BPO Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 19. Global BPO Market Share by Region: 2022 VS 2029
Figure 20. Global BPO Market Share by Players in 2022
Figure 21. Global Top BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO as of 2022)
Figure 22. The Top 10 and 5 Players Market Share by BPO Revenue in 2022
Figure 23. North America BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. North America BPO Market Share by Country (2018-2029)
Figure 25. United States BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 26. Canada BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. Europe BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. Europe BPO Market Share by Country (2018-2029)
Figure 29. Germany BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. France BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. U.K. BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Italy BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Russia BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 34. Nordic Countries BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Asia-Pacific BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. Asia-Pacific BPO Market Share by Region (2018-2029)
Figure 37. China BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. Japan BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. South Korea BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Southeast Asia BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. India BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 42. Australia BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Latin America BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Latin America BPO Market Share by Country (2018-2029)
Figure 45. Mexico BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 46. Brazil BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. Middle East & Africa BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 48. Middle East & Africa BPO Market Share by Country (2018-2029)
Figure 49. Turkey BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 50. Saudi Arabia BPO Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 51. Accenture Revenue Growth Rate in BPO Business (2018-2023)
Figure 52. Capgemini Revenue Growth Rate in BPO Business (2018-2023)
Figure 53. Genpact Revenue Growth Rate in BPO Business (2018-2023)
Figure 54. IBM Revenue Growth Rate in BPO Business (2018-2023)
Figure 55. Tata Consultancy Services Revenue Growth Rate in BPO Business (2018-2023)
Figure 56. 3i Infotech Revenue Growth Rate in BPO Business (2018-2023)
Figure 57. Bottom-up and Top-down Approaches for This Report
Figure 58. Data Triangulation
Figure 59. Key Executives Interviewed
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