Global BPO Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Global BPO Industry Research Report, Growth Trends and Competitive Analysis 2022-2028

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global BPO Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 Finance & Accounting
1.2.3 Customer Services
1.2.4 HR Outsourcing
1.2.5 KPO
1.2.6 Procurement Outsourcing
1.3 Market by Application
1.3.1 Global BPO Market Growth Rate by Application: 2017 VS 2021 VS 2028
1.3.2 Manufacturing
1.3.3 Telecommunications & Technology
1.3.4 Banking
1.3.5 Insurance & Finance Services
1.3.6 Retail
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Market Perspective
2.1 Global BPO Market Size (2017-2028)
2.2 BPO Market Size across Key Geographies Worldwide: 2017 VS 2021 VS 2028
2.3 Global BPO Market Size by Region (2017-2022)
2.4 Global BPO Market Size Forecast by Region (2023-2028)
2.5 Global Top BPO Countries Ranking by Market Size
3 BPO Competitive by Company
3.1 Global BPO Revenue by Players
3.1.1 Global BPO Revenue by Players (2017-2022)
3.1.2 Global BPO Market Share by Players (2017-2022)
3.2 Global BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Covered: Ranking by BPO Revenue
3.4 Global BPO Market Concentration Ratio
3.4.1 Global BPO Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by BPO Revenue in 2021
3.5 Global BPO Key Players Head office and Area Served
3.6 Key Players BPO Product Solution and Service
3.7 Date of Enter into BPO Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Global BPO Breakdown Data by Type
4.1 Global BPO Historic Revenue by Type (2017-2022)
4.2 Global BPO Forecasted Revenue by Type (2023-2028)
5 Global BPO Breakdown Data by Application
5.1 Global BPO Historic Market Size by Application (2017-2022)
5.2 Global BPO Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America BPO Revenue by Company (2020-2022)
6.2 North America BPO Revenue by Type (2017-2028)
6.3 North America BPO Revenue by Application (2017-2028)
6.4 North America BPO Revenue by Country (2017-2028)
6.4.1 U.S.
6.4.2 Canada
7 Europe
7.1 Europe BPO Revenue by Company (2020-2022)
7.2 Europe BPO Revenue by Type (2017-2028)
7.3 Europe BPO Revenue by Application (2017-2028)
7.4 Europe BPO Revenue by Country (2017-2028)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
8 Asia Pacific
8.1 Asia Pacific BPO Revenue by Company (2020-2022)
8.2 Asia Pacific BPO Revenue by Type (2017-2028)
8.3 Asia Pacific BPO Revenue by Application (2017-2028)
8.4 Asia Pacific BPO Revenue by Region (2017-2028)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 India
8.4.5 Australia
8.4.6 Taiwan
8.4.7 Indonesia
8.4.8 Thailand
8.4.9 Malaysia
8.4.10 Philippines
8.4.11 Vietnam
9 Latin America
9.1 Latin America BPO Revenue by Company (2020-2022)
9.2 Latin America BPO Revenue by Type (2017-2028)
9.3 Latin America BPO Revenue by Application (2017-2028)
9.4 Latin America BPO Revenue by Country (2017-2028)
9.4.1 Mexico
9.4.2 Brazil
9.4.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa BPO Revenue by Company (2020-2022)
10.2 Middle East and Africa BPO Revenue by Type (2017-2028)
10.3 Middle East and Africa BPO Revenue by Application (2017-2028)
10.4 Middle East and Africa BPO Revenue by Country (2017-2028)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 U.A.E
11 Company Profiles
11.1 Accenture
11.1.1 Accenture Company Details
11.1.2 Accenture Business Overview
11.1.3 Accenture BPO Products and Services
11.1.4 Accenture BPO Revenue in BPO Business (2017-2022)
11.1.5 Accenture BPO SWOT Analysis
11.1.6 Accenture Recent Developments
11.2 Capgemini
11.2.1 Capgemini Company Details
11.2.2 Capgemini Business Overview
11.2.3 Capgemini BPO Products and Services
11.2.4 Capgemini BPO Revenue in BPO Business (2017-2022)
11.2.5 Capgemini BPO SWOT Analysis
11.2.6 Capgemini Recent Developments
11.3 Genpact
11.3.1 Genpact Company Details
11.3.2 Genpact Business Overview
11.3.3 Genpact BPO Products and Services
11.3.4 Genpact BPO Revenue in BPO Business (2017-2022)
11.3.5 Genpact BPO SWOT Analysis
11.3.6 Genpact Recent Developments
11.4 IBM
11.4.1 IBM Company Details
11.4.2 IBM Business Overview
11.4.3 IBM BPO Products and Services
11.4.4 IBM BPO Revenue in BPO Business (2017-2022)
11.4.5 IBM BPO SWOT Analysis
11.4.6 IBM Recent Developments
11.5 Tata Consultancy Services
11.5.1 Tata Consultancy Services Company Details
11.5.2 Tata Consultancy Services Business Overview
11.5.3 Tata Consultancy Services BPO Products and Services
11.5.4 Tata Consultancy Services BPO Revenue in BPO Business (2017-2022)
11.5.5 Tata Consultancy Services BPO SWOT Analysis
11.5.6 Tata Consultancy Services Recent Developments
11.6 3i Infotech
11.6.1 3i Infotech Company Details
11.6.2 3i Infotech Business Overview
11.6.3 3i Infotech BPO Products and Services
11.6.4 3i Infotech BPO Revenue in BPO Business (2017-2022)
11.6.5 3i Infotech BPO SWOT Analysis
11.6.6 3i Infotech Recent Developments
12 BPO Market Dynamics
12.1 BPO Market Trends
12.2 BPO Market Drivers
12.3 BPO Market Challenges
12.4 BPO Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
List of Tables
Table 1. Global BPO Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of Finance & Accounting
Table 3. Key Players of Customer Services
Table 4. Key Players of HR Outsourcing
Table 5. Key Players of KPO
Table 6. Key Players of Procurement Outsourcing
Table 7. Global BPO Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 8. Global BPO Market Size (US$ Million) by Region: 2017 VS 2021 VS 2028
Table 9. Global BPO Revenue by Region (2017-2022) & (US$ Million)
Table 10. Global BPO Revenue Market Share by Region (2017-2022)
Table 11. Global BPO Revenue by Players (2017-2022) & (US$ Million)
Table 12. Global BPO Market Share by Players (2017-2022)
Table 13. Global Top BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO as of 2021)
Table 14. Ranking of Global Top BPO Companies by Revenue (US$ Million) in 2021
Table 15. Global 5 Largest Players Market Share by BPO Revenue (CR5 and HHI) & (2017-2022)
Table 16. Key Players Headquarters and Area Served
Table 17. Key Players BPO Product Solution and Service
Table 18. Date of Key Manufacturers Enter into BPO Market
Table 19. Mergers & Acquisitions, Expansion Plans
Table 20. Global BPO Market Size by Type (2017-2022) & (US$ Million)
Table 21. Global BPO Revenue Market Share by Type (2017-2022)
Table 22. Global BPO Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 23. Global BPO Revenue Market Share by Type (2023-2028)
Table 24. Global BPO Market Size by Application (2017-2022) & (US$ Million)
Table 25. Global BPO Revenue Market Share by Application (2017-2022)
Table 26. Global BPO Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 27. Global BPO Revenue Market Share by Application (2023-2028)
Table 28. North America BPO Revenue by Company (2020-2022) & (US$ Million)
Table 29. North America BPO Revenue by Type (2017-2022) & (US$ Million)
Table 30. North America BPO Revenue by Type (2023-2028) & (US$ Million)
Table 31. North America BPO Revenue by Application (2017-2022) & (US$ Million)
Table 32. North America BPO Revenue by Application (2023-2028) & (US$ Million)
Table 33. North America BPO Revenue by Country (2017-2022) & (US$ Million)
Table 34. North America BPO Revenue by Country (2023-2028) & (US$ Million)
Table 35. Europe BPO Revenue by Company (2020-2022) & (US$ Million)
Table 36. Europe BPO Revenue by Type (2017-2022) & (US$ Million)
Table 37. Europe BPO Revenue by Type (2023-2028) & (US$ Million)
Table 38. Europe BPO Revenue by Application (2017-2022) & (US$ Million)
Table 39. Europe BPO Revenue by Application (2023-2028) & (US$ Million)
Table 40. Europe BPO Revenue by Country (2017-2022) & (US$ Million)
Table 41. Europe BPO Revenue by Country (2023-2028) & (US$ Million)
Table 42. Asia Pacific BPO Revenue by Company (2020-2022) & (US$ Million)
Table 43. Asia Pacific BPO Revenue by Type (2017-2022) & (US$ Million)
Table 44. Asia Pacific BPO Revenue by Type (2023-2028) & (US$ Million)
Table 45. Asia Pacific BPO Revenue by Application (2017-2022) & (US$ Million)
Table 46. Asia Pacific BPO Revenue by Application (2023-2028) & (US$ Million)
Table 47. Asia Pacific BPO Revenue by Region (2017-2022) & (US$ Million)
Table 48. Asia Pacific BPO Revenue by Region (2023-2028) & (US$ Million)
Table 49. Latin America BPO Revenue by Company (2020-2022) & (US$ Million)
Table 50. Latin America BPO Revenue by Type (2017-2022) & (US$ Million)
Table 51. Latin America BPO Revenue by Type (2023-2028) & (US$ Million)
Table 52. Latin America BPO Revenue by Application (2017-2022) & (US$ Million)
Table 53. Latin America BPO Revenue by Application (2023-2028) & (US$ Million)
Table 54. Latin America BPO Revenue by Country (2017-2022) & (US$ Million)
Table 55. Latin America BPO Revenue by Country (2023-2028) & (US$ Million)
Table 56. Middle East and Africa BPO Revenue by Company (2020-2022) & (US$ Million)
Table 57. Middle East and Africa BPO Revenue by Type (2017-2022) & (US$ Million)
Table 58. Middle East and Africa BPO Revenue by Type (2023-2028) & (US$ Million)
Table 59. Middle East and Africa BPO Revenue by Application (2017-2022) & (US$ Million)
Table 60. Middle East and Africa BPO Revenue by Application (2023-2028) & (US$ Million)
Table 61. Middle East and Africa BPO Revenue by Country (2017-2022) & (US$ Million)
Table 62. Middle East and Africa BPO Revenue by Country (2023-2028) & (US$ Million)
Table 63. Accenture Company Details
Table 64. Accenture Business Overview
Table 65. Accenture BPO Product and Services
Table 66. Accenture BPO Revenue in BPO Business (2017-2022) & (US$ Million)
Table 67. Accenture BPO SWOT Analysis
Table 68. Accenture Recent Developments
Table 69. Capgemini Company Details
Table 70. Capgemini Business Overview
Table 71. Capgemini BPO Product and Services
Table 72. Capgemini BPO Revenue in BPO Business (2017-2022) & (US$ Million)
Table 73. Capgemini BPO SWOT Analysis
Table 74. Capgemini Recent Developments
Table 75. Genpact Company Details
Table 76. Genpact Business Overview
Table 77. Genpact BPO Product and Services
Table 78. Genpact BPO Revenue in BPO Business (2017-2022) & (US$ Million)
Table 79. Genpact BPO SWOT Analysis
Table 80. Genpact Recent Developments
Table 81. IBM Company Details
Table 82. IBM Business Overview
Table 83. IBM BPO Product and Services
Table 84. IBM BPO Revenue in BPO Business (2017-2022) & (US$ Million)
Table 85. IBM BPO SWOT Analysis
Table 86. IBM Recent Developments
Table 87. Tata Consultancy Services Company Details
Table 88. Tata Consultancy Services Business Overview
Table 89. Tata Consultancy Services BPO Product and Services
Table 90. Tata Consultancy Services BPO Revenue in BPO Business (2017-2022) & (US$ Million)
Table 91. Tata Consultancy Services BPO SWOT Analysis
Table 92. Tata Consultancy Services Recent Developments
Table 93. 3i Infotech Company Details
Table 94. 3i Infotech Business Overview
Table 95. 3i Infotech BPO Product and Services
Table 96. 3i Infotech BPO Revenue in BPO Business (2017-2022) & (US$ Million)
Table 97. 3i Infotech BPO SWOT Analysis
Table 98. 3i Infotech Recent Developments
Table 99. BPO Market Trends
Table 100. BPO Market Drivers
Table 101. BPO Market Challenges
Table 102. BPO Market Restraints
Table 103. Research Programs/Design for This Report
Table 104. Key Data Information from Secondary Sources
Table 105. Key Data Information from Primary Sources
List of Figures
Figure 1. Global BPO Sales Market Share by Type: 2021 VS 2028
Figure 2. Finance & Accounting Features
Figure 3. Customer Services Features
Figure 4. HR Outsourcing Features
Figure 5. KPO Features
Figure 6. Procurement Outsourcing Features
Figure 7. Global BPO Sales Market Share by Application: 2021 VS 2028
Figure 8. Manufacturing Case Studies
Figure 9. Telecommunications & Technology Case Studies
Figure 10. Banking Case Studies
Figure 11. Insurance & Finance Services Case Studies
Figure 12. Retail Case Studies
Figure 13. Others Case Studies
Figure 14. BPO Report Years Considered
Figure 15. Global BPO Revenue, (US$ Million), 2017 VS 2021 VS 2028
Figure 16. Global BPO Market Size 2017-2028 (US$ Million)
Figure 17. Global BPO Market Size Market Share by Region: 2021 VS 2028
Figure 18. Global BPO Revenue Market Share by Region in 2017 VS 2022
Figure 19. Global Top 10 BPO Countries Ranking by Market Size (US$ Million) in 2021
Figure 20. Global BPO Market Share by Players in 2021
Figure 21. Global Top BPO Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO as of 2021)
Figure 22. The Top 10 and 5 Players Market Share by BPO Revenue in 2021
Figure 23. North America BPO Revenue Market Share by Company in 2021
Figure 24. North America BPO Revenue Market Share by Type (2017-2028)
Figure 25. North America BPO Revenue Market Share by Application (2017-2028)
Figure 26. North America BPO Revenue Share by Country (2017-2028)
Figure 27. U.S. BPO Revenue (2017-2028) & (US$ Million)
Figure 28. Canada BPO Revenue (2017-2028) & (US$ Million)
Figure 29. Europe BPO Revenue Market Share by Company in 2021
Figure 30. Europe BPO Revenue Market Share by Type (2017-2028)
Figure 31. Europe BPO Revenue Market Share by Application (2017-2028)
Figure 32. Europe BPO Revenue Share by Country (2017-2028)
Figure 33. Germany BPO Revenue (2017-2028) & (US$ Million)
Figure 34. France BPO Revenue (2017-2028) & (US$ Million)
Figure 35. U.K. BPO Revenue (2017-2028) & (US$ Million)
Figure 36. Italy BPO Revenue (2017-2028) & (US$ Million)
Figure 37. Russia BPO Revenue (2017-2028) & (US$ Million)
Figure 38. Asia Pacific BPO Revenue Market Share by Company in 2021
Figure 39. Asia Pacific BPO Revenue Market Share by Type (2017-2028)
Figure 40. Asia Pacific BPO Revenue Market Share by Application (2017-2028)
Figure 41. Asia Pacific BPO Revenue Share by Region (2017-2028)
Figure 42. China BPO Revenue (2017-2028) & (US$ Million)
Figure 43. Japan BPO Revenue (2017-2028) & (US$ Million)
Figure 44. South Korea BPO Revenue (2017-2028) & (US$ Million)
Figure 45. India BPO Revenue (2017-2028) & (US$ Million)
Figure 46. Australia BPO Revenue (2017-2028) & (US$ Million)
Figure 47. Taiwan BPO Revenue (2017-2028) & (US$ Million)
Figure 48. Indonesia BPO Revenue (2017-2028) & (US$ Million)
Figure 49. Thailand BPO Revenue (2017-2028) & (US$ Million)
Figure 50. Malaysia BPO Revenue (2017-2028) & (US$ Million)
Figure 51. Philippines BPO Revenue (2017-2028) & (US$ Million)
Figure 52. Vietnam BPO Revenue (2017-2028) & (US$ Million)
Figure 53. Latin America BPO Revenue Market Share by Company in 2021
Figure 54. Latin America BPO Revenue Market Share by Type (2017-2028)
Figure 55. Latin America BPO Revenue Market Share by Application (2017-2028)
Figure 56. Latin America BPO Revenue Share by Country (2017-2028)
Figure 57. Mexico BPO Revenue (2017-2028) & (US$ Million)
Figure 58. Brazil BPO Revenue (2017-2028) & (US$ Million)
Figure 59. Argentina BPO Revenue (2017-2028) & (US$ Million)
Figure 60. Middle East and Africa BPO Revenue Market Share by Company in 2021
Figure 61. Middle East and Africa BPO Revenue Market Share by Type (2017-2028)
Figure 62. Middle East and Africa BPO Revenue Market Share by Application (2017-2028)
Figure 63. Middle East and Africa BPO Revenue Share by Country (2017-2028)
Figure 64. Turkey BPO Revenue (2017-2028) & (US$ Million)
Figure 65. Saudi Arabia BPO Revenue (2017-2028) & (US$ Million)
Figure 66. U.A.E BPO Revenue (2017-2028) & (US$ Million)
Figure 67. Accenture Revenue Growth Rate in BPO Business (2017-2022)
Figure 68. Capgemini Revenue Growth Rate in BPO Business (2017-2022)
Figure 69. Genpact Revenue Growth Rate in BPO Business (2017-2022)
Figure 70. IBM Revenue Growth Rate in BPO Business (2017-2022)
Figure 71. Tata Consultancy Services Revenue Growth Rate in BPO Business (2017-2022)
Figure 72. 3i Infotech Revenue Growth Rate in BPO Business (2017-2022)
Figure 73. Bottom-up and Top-down Approaches for This Report
Figure 74. Data Triangulation
Figure 75. Key Executives Interviewed

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