Global BPO in Public Industry Research Report, Growth Trends and Competitive Analysis 2022-2028
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global BPO in Public Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
1.2.2 F&A Outsourcing
1.2.3 CRM BPO
1.2.4 HR Outsourcing
1.2.5 Procurement Outsourcing
1.3 Market by Application
1.3.1 Global BPO in Public Market Growth Rate by Application: 2017 VS 2021 VS 2028
1.3.2 Military
1.3.3 Police
1.3.4 Public Education
1.3.5 Public Transit
1.3.6 Healthcare Services
1.3.7 Others
1.4 Study Objectives
1.5 Years Considered
2 Market Perspective
2.1 Global BPO in Public Market Size (2017-2028)
2.2 BPO in Public Market Size across Key Geographies Worldwide: 2017 VS 2021 VS 2028
2.3 Global BPO in Public Market Size by Region (2017-2022)
2.4 Global BPO in Public Market Size Forecast by Region (2023-2028)
2.5 Global Top BPO in Public Countries Ranking by Market Size
3 BPO in Public Competitive by Company
3.1 Global BPO in Public Revenue by Players
3.1.1 Global BPO in Public Revenue by Players (2017-2022)
3.1.2 Global BPO in Public Market Share by Players (2017-2022)
3.2 Global BPO in Public Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Company Covered: Ranking by BPO in Public Revenue
3.4 Global BPO in Public Market Concentration Ratio
3.4.1 Global BPO in Public Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by BPO in Public Revenue in 2021
3.5 Global BPO in Public Key Players Head office and Area Served
3.6 Key Players BPO in Public Product Solution and Service
3.7 Date of Enter into BPO in Public Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Global BPO in Public Breakdown Data by Type
4.1 Global BPO in Public Historic Revenue by Type (2017-2022)
4.2 Global BPO in Public Forecasted Revenue by Type (2023-2028)
5 Global BPO in Public Breakdown Data by Application
5.1 Global BPO in Public Historic Market Size by Application (2017-2022)
5.2 Global BPO in Public Forecasted Market Size by Application (2023-2028)
6 North America
6.1 North America BPO in Public Revenue by Company (2020-2022)
6.2 North America BPO in Public Revenue by Type (2017-2028)
6.3 North America BPO in Public Revenue by Application (2017-2028)
6.4 North America BPO in Public Revenue by Country (2017-2028)
6.4.1 U.S.
6.4.2 Canada
7 Europe
7.1 Europe BPO in Public Revenue by Company (2020-2022)
7.2 Europe BPO in Public Revenue by Type (2017-2028)
7.3 Europe BPO in Public Revenue by Application (2017-2028)
7.4 Europe BPO in Public Revenue by Country (2017-2028)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
8 Asia Pacific
8.1 Asia Pacific BPO in Public Revenue by Company (2020-2022)
8.2 Asia Pacific BPO in Public Revenue by Type (2017-2028)
8.3 Asia Pacific BPO in Public Revenue by Application (2017-2028)
8.4 Asia Pacific BPO in Public Revenue by Region (2017-2028)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 India
8.4.5 Australia
8.4.6 Taiwan
8.4.7 Indonesia
8.4.8 Thailand
8.4.9 Malaysia
8.4.10 Philippines
8.4.11 Vietnam
9 Latin America
9.1 Latin America BPO in Public Revenue by Company (2020-2022)
9.2 Latin America BPO in Public Revenue by Type (2017-2028)
9.3 Latin America BPO in Public Revenue by Application (2017-2028)
9.4 Latin America BPO in Public Revenue by Country (2017-2028)
9.4.1 Mexico
9.4.2 Brazil
9.4.3 Argentina
10 Middle East and Africa
10.1 Middle East and Africa BPO in Public Revenue by Company (2020-2022)
10.2 Middle East and Africa BPO in Public Revenue by Type (2017-2028)
10.3 Middle East and Africa BPO in Public Revenue by Application (2017-2028)
10.4 Middle East and Africa BPO in Public Revenue by Country (2017-2028)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 U.A.E
11 Company Profiles
11.1 Accenture
11.1.1 Accenture Company Details
11.1.2 Accenture Business Overview
11.1.3 Accenture BPO in Public Products and Services
11.1.4 Accenture BPO in Public Revenue in BPO in Public Business (2017-2022)
11.1.5 Accenture BPO in Public SWOT Analysis
11.1.6 Accenture Recent Developments
11.2 Capgemini
11.2.1 Capgemini Company Details
11.2.2 Capgemini Business Overview
11.2.3 Capgemini BPO in Public Products and Services
11.2.4 Capgemini BPO in Public Revenue in BPO in Public Business (2017-2022)
11.2.5 Capgemini BPO in Public SWOT Analysis
11.2.6 Capgemini Recent Developments
11.3 IBM
11.3.1 IBM Company Details
11.3.2 IBM Business Overview
11.3.3 IBM BPO in Public Products and Services
11.3.4 IBM BPO in Public Revenue in BPO in Public Business (2017-2022)
11.3.5 IBM BPO in Public SWOT Analysis
11.3.6 IBM Recent Developments
11.4 Serco Global Services
11.4.1 Serco Global Services Company Details
11.4.2 Serco Global Services Business Overview
11.4.3 Serco Global Services BPO in Public Products and Services
11.4.4 Serco Global Services BPO in Public Revenue in BPO in Public Business (2017-2022)
11.4.5 Serco Global Services BPO in Public SWOT Analysis
11.4.6 Serco Global Services Recent Developments
11.5 TCS
11.5.1 TCS Company Details
11.5.2 TCS Business Overview
11.5.3 TCS BPO in Public Products and Services
11.5.4 TCS BPO in Public Revenue in BPO in Public Business (2017-2022)
11.5.5 TCS BPO in Public SWOT Analysis
11.5.6 TCS Recent Developments
11.6 Unisys
11.6.1 Unisys Company Details
11.6.2 Unisys Business Overview
11.6.3 Unisys BPO in Public Products and Services
11.6.4 Unisys BPO in Public Revenue in BPO in Public Business (2017-2022)
11.6.5 Unisys BPO in Public SWOT Analysis
11.6.6 Unisys Recent Developments
11.7 Wipro
11.7.1 Wipro Company Details
11.7.2 Wipro Business Overview
11.7.3 Wipro BPO in Public Products and Services
11.7.4 Wipro BPO in Public Revenue in BPO in Public Business (2017-2022)
11.7.5 Wipro BPO in Public SWOT Analysis
11.7.6 Wipro Recent Developments
12 BPO in Public Market Dynamics
12.1 BPO in Public Market Trends
12.2 BPO in Public Market Drivers
12.3 BPO in Public Market Challenges
12.4 BPO in Public Market Restraints
13 Research Findings and Conclusion
14 Appendix
14.1 Research Methodology
14.1.1 Methodology/Research Approach
14.1.2 Data Source
14.2 Author Details
List of TablesTable 1. Global BPO in Public Market Size Growth Rate by Type (US$ Million), 2017 VS 2021 VS 2028
Table 2. Key Players of F&A Outsourcing
Table 3. Key Players of CRM BPO
Table 4. Key Players of HR Outsourcing
Table 5. Key Players of Procurement Outsourcing
Table 6. Global BPO in Public Market Size Growth Rate by Application (US$ Million), 2017 VS 2021 VS 2028
Table 7. Global BPO in Public Market Size (US$ Million) by Region: 2017 VS 2021 VS 2028
Table 8. Global BPO in Public Revenue by Region (2017-2022) & (US$ Million)
Table 9. Global BPO in Public Revenue Market Share by Region (2017-2022)
Table 10. Global BPO in Public Revenue by Players (2017-2022) & (US$ Million)
Table 11. Global BPO in Public Market Share by Players (2017-2022)
Table 12. Global Top BPO in Public Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO in Public as of 2021)
Table 13. Ranking of Global Top BPO in Public Companies by Revenue (US$ Million) in 2021
Table 14. Global 5 Largest Players Market Share by BPO in Public Revenue (CR5 and HHI) & (2017-2022)
Table 15. Key Players Headquarters and Area Served
Table 16. Key Players BPO in Public Product Solution and Service
Table 17. Date of Key Manufacturers Enter into BPO in Public Market
Table 18. Mergers & Acquisitions, Expansion Plans
Table 19. Global BPO in Public Market Size by Type (2017-2022) & (US$ Million)
Table 20. Global BPO in Public Revenue Market Share by Type (2017-2022)
Table 21. Global BPO in Public Forecasted Market Size by Type (2023-2028) & (US$ Million)
Table 22. Global BPO in Public Revenue Market Share by Type (2023-2028)
Table 23. Global BPO in Public Market Size by Application (2017-2022) & (US$ Million)
Table 24. Global BPO in Public Revenue Market Share by Application (2017-2022)
Table 25. Global BPO in Public Forecasted Market Size by Application (2023-2028) & (US$ Million)
Table 26. Global BPO in Public Revenue Market Share by Application (2023-2028)
Table 27. North America BPO in Public Revenue by Company (2020-2022) & (US$ Million)
Table 28. North America BPO in Public Revenue by Type (2017-2022) & (US$ Million)
Table 29. North America BPO in Public Revenue by Type (2023-2028) & (US$ Million)
Table 30. North America BPO in Public Revenue by Application (2017-2022) & (US$ Million)
Table 31. North America BPO in Public Revenue by Application (2023-2028) & (US$ Million)
Table 32. North America BPO in Public Revenue by Country (2017-2022) & (US$ Million)
Table 33. North America BPO in Public Revenue by Country (2023-2028) & (US$ Million)
Table 34. Europe BPO in Public Revenue by Company (2020-2022) & (US$ Million)
Table 35. Europe BPO in Public Revenue by Type (2017-2022) & (US$ Million)
Table 36. Europe BPO in Public Revenue by Type (2023-2028) & (US$ Million)
Table 37. Europe BPO in Public Revenue by Application (2017-2022) & (US$ Million)
Table 38. Europe BPO in Public Revenue by Application (2023-2028) & (US$ Million)
Table 39. Europe BPO in Public Revenue by Country (2017-2022) & (US$ Million)
Table 40. Europe BPO in Public Revenue by Country (2023-2028) & (US$ Million)
Table 41. Asia Pacific BPO in Public Revenue by Company (2020-2022) & (US$ Million)
Table 42. Asia Pacific BPO in Public Revenue by Type (2017-2022) & (US$ Million)
Table 43. Asia Pacific BPO in Public Revenue by Type (2023-2028) & (US$ Million)
Table 44. Asia Pacific BPO in Public Revenue by Application (2017-2022) & (US$ Million)
Table 45. Asia Pacific BPO in Public Revenue by Application (2023-2028) & (US$ Million)
Table 46. Asia Pacific BPO in Public Revenue by Region (2017-2022) & (US$ Million)
Table 47. Asia Pacific BPO in Public Revenue by Region (2023-2028) & (US$ Million)
Table 48. Latin America BPO in Public Revenue by Company (2020-2022) & (US$ Million)
Table 49. Latin America BPO in Public Revenue by Type (2017-2022) & (US$ Million)
Table 50. Latin America BPO in Public Revenue by Type (2023-2028) & (US$ Million)
Table 51. Latin America BPO in Public Revenue by Application (2017-2022) & (US$ Million)
Table 52. Latin America BPO in Public Revenue by Application (2023-2028) & (US$ Million)
Table 53. Latin America BPO in Public Revenue by Country (2017-2022) & (US$ Million)
Table 54. Latin America BPO in Public Revenue by Country (2023-2028) & (US$ Million)
Table 55. Middle East and Africa BPO in Public Revenue by Company (2020-2022) & (US$ Million)
Table 56. Middle East and Africa BPO in Public Revenue by Type (2017-2022) & (US$ Million)
Table 57. Middle East and Africa BPO in Public Revenue by Type (2023-2028) & (US$ Million)
Table 58. Middle East and Africa BPO in Public Revenue by Application (2017-2022) & (US$ Million)
Table 59. Middle East and Africa BPO in Public Revenue by Application (2023-2028) & (US$ Million)
Table 60. Middle East and Africa BPO in Public Revenue by Country (2017-2022) & (US$ Million)
Table 61. Middle East and Africa BPO in Public Revenue by Country (2023-2028) & (US$ Million)
Table 62. Accenture Company Details
Table 63. Accenture Business Overview
Table 64. Accenture BPO in Public Product and Services
Table 65. Accenture BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 66. Accenture BPO in Public SWOT Analysis
Table 67. Accenture Recent Developments
Table 68. Capgemini Company Details
Table 69. Capgemini Business Overview
Table 70. Capgemini BPO in Public Product and Services
Table 71. Capgemini BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 72. Capgemini BPO in Public SWOT Analysis
Table 73. Capgemini Recent Developments
Table 74. IBM Company Details
Table 75. IBM Business Overview
Table 76. IBM BPO in Public Product and Services
Table 77. IBM BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 78. IBM BPO in Public SWOT Analysis
Table 79. IBM Recent Developments
Table 80. Serco Global Services Company Details
Table 81. Serco Global Services Business Overview
Table 82. Serco Global Services BPO in Public Product and Services
Table 83. Serco Global Services BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 84. Serco Global Services BPO in Public SWOT Analysis
Table 85. Serco Global Services Recent Developments
Table 86. TCS Company Details
Table 87. TCS Business Overview
Table 88. TCS BPO in Public Product and Services
Table 89. TCS BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 90. TCS BPO in Public SWOT Analysis
Table 91. TCS Recent Developments
Table 92. Unisys Company Details
Table 93. Unisys Business Overview
Table 94. Unisys BPO in Public Product and Services
Table 95. Unisys BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 96. Unisys BPO in Public SWOT Analysis
Table 97. Unisys Recent Developments
Table 98. Wipro Company Details
Table 99. Wipro Business Overview
Table 100. Wipro BPO in Public Product and Services
Table 101. Wipro BPO in Public Revenue in BPO in Public Business (2017-2022) & (US$ Million)
Table 102. Wipro BPO in Public SWOT Analysis
Table 103. Wipro Recent Developments
Table 104. BPO in Public Market Trends
Table 105. BPO in Public Market Drivers
Table 106. BPO in Public Market Challenges
Table 107. BPO in Public Market Restraints
Table 108. Research Programs/Design for This Report
Table 109. Key Data Information from Secondary Sources
Table 110. Key Data Information from Primary Sources
List of FiguresFigure 1. Global BPO in Public Sales Market Share by Type: 2021 VS 2028
Figure 2. F&A Outsourcing Features
Figure 3. CRM BPO Features
Figure 4. HR Outsourcing Features
Figure 5. Procurement Outsourcing Features
Figure 6. Global BPO in Public Sales Market Share by Application: 2021 VS 2028
Figure 7. Military Case Studies
Figure 8. Police Case Studies
Figure 9. Public Education Case Studies
Figure 10. Public Transit Case Studies
Figure 11. Healthcare Services Case Studies
Figure 12. Others Case Studies
Figure 13. BPO in Public Report Years Considered
Figure 14. Global BPO in Public Revenue, (US$ Million), 2017 VS 2021 VS 2028
Figure 15. Global BPO in Public Market Size 2017-2028 (US$ Million)
Figure 16. Global BPO in Public Market Size Market Share by Region: 2021 VS 2028
Figure 17. Global BPO in Public Revenue Market Share by Region in 2017 VS 2022
Figure 18. Global Top 10 BPO in Public Countries Ranking by Market Size (US$ Million) in 2021
Figure 19. Global BPO in Public Market Share by Players in 2021
Figure 20. Global Top BPO in Public Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in BPO in Public as of 2021)
Figure 21. The Top 10 and 5 Players Market Share by BPO in Public Revenue in 2021
Figure 22. North America BPO in Public Revenue Market Share by Company in 2021
Figure 23. North America BPO in Public Revenue Market Share by Type (2017-2028)
Figure 24. North America BPO in Public Revenue Market Share by Application (2017-2028)
Figure 25. North America BPO in Public Revenue Share by Country (2017-2028)
Figure 26. U.S. BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 27. Canada BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 28. Europe BPO in Public Revenue Market Share by Company in 2021
Figure 29. Europe BPO in Public Revenue Market Share by Type (2017-2028)
Figure 30. Europe BPO in Public Revenue Market Share by Application (2017-2028)
Figure 31. Europe BPO in Public Revenue Share by Country (2017-2028)
Figure 32. Germany BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 33. France BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 34. U.K. BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 35. Italy BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 36. Russia BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 37. Asia Pacific BPO in Public Revenue Market Share by Company in 2021
Figure 38. Asia Pacific BPO in Public Revenue Market Share by Type (2017-2028)
Figure 39. Asia Pacific BPO in Public Revenue Market Share by Application (2017-2028)
Figure 40. Asia Pacific BPO in Public Revenue Share by Region (2017-2028)
Figure 41. China BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 42. Japan BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 43. South Korea BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 44. India BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 45. Australia BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 46. Taiwan BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 47. Indonesia BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 48. Thailand BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 49. Malaysia BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 50. Philippines BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 51. Vietnam BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 52. Latin America BPO in Public Revenue Market Share by Company in 2021
Figure 53. Latin America BPO in Public Revenue Market Share by Type (2017-2028)
Figure 54. Latin America BPO in Public Revenue Market Share by Application (2017-2028)
Figure 55. Latin America BPO in Public Revenue Share by Country (2017-2028)
Figure 56. Mexico BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 57. Brazil BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 58. Argentina BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 59. Middle East and Africa BPO in Public Revenue Market Share by Company in 2021
Figure 60. Middle East and Africa BPO in Public Revenue Market Share by Type (2017-2028)
Figure 61. Middle East and Africa BPO in Public Revenue Market Share by Application (2017-2028)
Figure 62. Middle East and Africa BPO in Public Revenue Share by Country (2017-2028)
Figure 63. Turkey BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 64. Saudi Arabia BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 65. U.A.E BPO in Public Revenue (2017-2028) & (US$ Million)
Figure 66. Accenture Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 67. Capgemini Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 68. IBM Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 69. Serco Global Services Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 70. TCS Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 71. Unisys Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 72. Wipro Revenue Growth Rate in BPO in Public Business (2017-2022)
Figure 73. Bottom-up and Top-down Approaches for This Report
Figure 74. Data Triangulation
Figure 75. Key Executives Interviewed