Global and United States Live Chat Software Market Size, Status and Forecast 2020-2026

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Date: 15-Oct-2020
No. of pages: 94
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Global Live Chat Software Scope and Market Size

Live Chat Software market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Live Chat Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

Market segment by Type, the product can be split into

Customer Service Live Chat Systems

Informational Service Live Chat Systems Market

Market segment by Application, split into

Retail And E-Commerce

Travel And Hospitality

IT And Consulting

Telecommunication

Pharmaceutical

Based on regional and country-level analysis, the Live Chat Software market has been segmented as follows:

North America

United States

Canada

Europe

Germany

France

U.K.

Italy

Russia

Nordic

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia-Pacific

Latin America

Mexico

Brazil

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of Middle East & Africa

In the competitive analysis section of the report, leading as well as prominent players of the global Live Chat Software market are broadly studied on the basis of key factors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on price and revenue (global level) by player for the period 2015-2020.

The key players covered in this study

LivePerson

Zendesk

LogMeIn

LiveChat

SnapEngage

Comm100

Freshdesk

Intercom

JivoSite

Kayako

Global and United States Live Chat Software Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Live Chat Software Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Customer Service Live Chat Systems
1.2.3 Informational Service Live Chat Systems Market
1.3 Market by Application
1.3.1 Global Live Chat Software Market Share by Application: 2020 VS 2026
1.3.2 Retail And E-Commerce
1.3.3 Travel And Hospitality
1.3.4 IT And Consulting
1.3.5 Telecommunication
1.3.6 Pharmaceutical
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Live Chat Software Market Perspective (2015-2026)
2.2 Global Live Chat Software Growth Trends by Regions
2.2.1 Live Chat Software Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Live Chat Software Historic Market Share by Regions (2015-2020)
2.2.3 Live Chat Software Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Live Chat Software Players by Market Size
3.1.1 Global Top Live Chat Software Players by Revenue (2015-2020)
3.1.2 Global Live Chat Software Revenue Market Share by Players (2015-2020)
3.2 Global Live Chat Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Live Chat Software Revenue
3.4 Global Live Chat Software Market Concentration Ratio
3.4.1 Global Live Chat Software Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Live Chat Software Revenue in 2019
3.5 Key Players Live Chat Software Area Served
3.6 Key Players Live Chat Software Product Solution and Service
3.7 Date of Enter into Live Chat Software Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Live Chat Software Breakdown Data by Type (2015-2026)
4.1 Global Live Chat Software Historic Market Size by Type (2015-2020)
4.2 Global Live Chat Software Forecasted Market Size by Type (2021-2026)
5 Live Chat Software Breakdown Data by Application (2015-2026)
5.1 Global Live Chat Software Historic Market Size by Application (2015-2020)
5.2 Global Live Chat Software Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Live Chat Software Market Size (2015-2026)
6.2 North America Live Chat Software Market Size by Type (2015-2020)
6.3 North America Live Chat Software Market Size by Application (2015-2020)
6.4 North America Live Chat Software Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Live Chat Software Market Size (2015-2026)
7.2 Europe Live Chat Software Market Size by Type (2015-2020)
7.3 Europe Live Chat Software Market Size by Application (2015-2020)
7.4 Europe Live Chat Software Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Live Chat Software Market Size (2015-2026)
8.2 China Live Chat Software Market Size by Type (2015-2020)
8.3 China Live Chat Software Market Size by Application (2015-2020)
8.4 China Live Chat Software Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Live Chat Software Market Size (2015-2026)
9.2 Japan Live Chat Software Market Size by Type (2015-2020)
9.3 Japan Live Chat Software Market Size by Application (2015-2020)
9.4 Japan Live Chat Software Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Live Chat Software Market Size (2015-2026)
10.2 Southeast Asia Live Chat Software Market Size by Type (2015-2020)
10.3 Southeast Asia Live Chat Software Market Size by Application (2015-2020)
10.4 Southeast Asia Live Chat Software Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 LivePerson
11.1.1 LivePerson Company Details
11.1.2 LivePerson Business Overview
11.1.3 LivePerson Live Chat Software Introduction
11.1.4 LivePerson Revenue in Live Chat Software Business (2015-2020))
11.1.5 LivePerson Recent Development
11.2 Zendesk
11.2.1 Zendesk Company Details
11.2.2 Zendesk Business Overview
11.2.3 Zendesk Live Chat Software Introduction
11.2.4 Zendesk Revenue in Live Chat Software Business (2015-2020)
11.2.5 Zendesk Recent Development
11.3 LogMeIn
11.3.1 LogMeIn Company Details
11.3.2 LogMeIn Business Overview
11.3.3 LogMeIn Live Chat Software Introduction
11.3.4 LogMeIn Revenue in Live Chat Software Business (2015-2020)
11.3.5 LogMeIn Recent Development
11.4 LiveChat
11.4.1 LiveChat Company Details
11.4.2 LiveChat Business Overview
11.4.3 LiveChat Live Chat Software Introduction
11.4.4 LiveChat Revenue in Live Chat Software Business (2015-2020)
11.4.5 LiveChat Recent Development
11.5 SnapEngage
11.5.1 SnapEngage Company Details
11.5.2 SnapEngage Business Overview
11.5.3 SnapEngage Live Chat Software Introduction
11.5.4 SnapEngage Revenue in Live Chat Software Business (2015-2020)
11.5.5 SnapEngage Recent Development
11.6 Comm100
11.6.1 Comm100 Company Details
11.6.2 Comm100 Business Overview
11.6.3 Comm100 Live Chat Software Introduction
11.6.4 Comm100 Revenue in Live Chat Software Business (2015-2020)
11.6.5 Comm100 Recent Development
11.7 Freshdesk
11.7.1 Freshdesk Company Details
11.7.2 Freshdesk Business Overview
11.7.3 Freshdesk Live Chat Software Introduction
11.7.4 Freshdesk Revenue in Live Chat Software Business (2015-2020)
11.7.5 Freshdesk Recent Development
11.8 Intercom
11.8.1 Intercom Company Details
11.8.2 Intercom Business Overview
11.8.3 Intercom Live Chat Software Introduction
11.8.4 Intercom Revenue in Live Chat Software Business (2015-2020)
11.8.5 Intercom Recent Development
11.9 JivoSite
11.9.1 JivoSite Company Details
11.9.2 JivoSite Business Overview
11.9.3 JivoSite Live Chat Software Introduction
11.9.4 JivoSite Revenue in Live Chat Software Business (2015-2020)
11.9.5 JivoSite Recent Development
11.10 Kayako
11.10.1 Kayako Company Details
11.10.2 Kayako Business Overview
11.10.3 Kayako Live Chat Software Introduction
11.10.4 Kayako Revenue in Live Chat Software Business (2015-2020)
11.10.5 Kayako Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Live Chat Software Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Customer Service Live Chat Systems
Table 4. Key Players of Informational Service Live Chat Systems Market
Table 5. Global Live Chat Software Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 6. Global Live Chat Software Market Size by Regions (US$ Million): 2020 VS 2026
Table 7. Global Live Chat Software Market Size by Regions (2015-2020) (US$ Million)
Table 8. Global Live Chat Software Market Share by Regions (2015-2020)
Table 9. Global Live Chat Software Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 10. Global Live Chat Software Market Share by Regions (2021-2026)
Table 11. Live Chat Software Market Market Trends
Table 12. Live Chat Software Market Drivers
Table 13. Live Chat Software Market Challenges
Table 14. Live Chat Software Market Restraints
Table 15. Global Live Chat Software Revenue by Players (2015-2020) (US$ Million)
Table 16. Global Live Chat Software Market Share by Players (2015-2020)
Table 17. Global Top Live Chat Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Live Chat Software as of 2019)
Table 18. Global Live Chat Software by Players Market Concentration Ratio (CR5 and HHI)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Live Chat Software Product Solution and Service
Table 21. Mergers & Acquisitions, Expansion Plans
Table 22. Global Live Chat Software Market Size by Type (2015-2020) (US$ Million)
Table 23. Global Live Chat Software Market Size Share by Type (2015-2020)
Table 24. Global Live Chat Software Revenue Market Share by Type (2021-2026)
Table 25. Global Live Chat Software Market Size Share by Application (2015-2020)
Table 26. Global Live Chat Software Market Size by Application (2015-2020) (US$ Million)
Table 27. Global Live Chat Software Market Size Share by Application (2021-2026)
Table 28. North America Live Chat Software Market Size by Type (2015-2020) (US$ Million)
Table 29. North America Live Chat Software Market Share by Type (2015-2020)
Table 30. North America Live Chat Software Market Size by Application (2015-2020) (US$ Million)
Table 31. North America Live Chat Software Market Share by Application (2015-2020)
Table 32. North America Live Chat Software Market Size by Country (US$ Million) (2015-2020)
Table 33. North America Live Chat Software Market Share by Country (2015-2020)
Table 34. Europe Live Chat Software Market Size by Type (2015-2020) (US$ Million)
Table 35. Europe Live Chat Software Market Share by Type (2015-2020)
Table 36. Europe Live Chat Software Market Size by Application (2015-2020) (US$ Million)
Table 37. Europe Live Chat Software Market Share by Application (2015-2020)
Table 38. Europe Live Chat Software Market Size by Country (US$ Million) (2015-2020)
Table 39. Europe Live Chat Software Market Share by Country (2015-2020)
Table 40. China Live Chat Software Market Size by Type (2015-2020) (US$ Million)
Table 41. China Live Chat Software Market Share by Type (2015-2020)
Table 42. China Live Chat Software Market Size by Application (2015-2020) (US$ Million)
Table 43. China Live Chat Software Market Share by Application (2015-2020)
Table 44. China Live Chat Software Market Size by Region (US$ Million) (2015-2020)
Table 45. China Live Chat Software Market Share by Region (2015-2020)
Table 46. Japan Live Chat Software Market Size by Type (2015-2020) (US$ Million)
Table 47. Japan Live Chat Software Market Share by Type (2015-2020)
Table 48. Japan Live Chat Software Market Size by Application (2015-2020) (US$ Million)
Table 49. Japan Live Chat Software Market Share by Application (2015-2020)
Table 50. Japan Live Chat Software Market Size by Country (US$ Million) (2015-2020)
Table 51. Japan Live Chat Software Market Share by Country (2015-2020)
Table 52. Southeast Asia Live Chat Software Market Size by Type (2015-2020) (US$ Million)
Table 53. Southeast Asia Live Chat Software Market Share by Type (2015-2020)
Table 54. Southeast Asia Live Chat Software Market Size by Application (2015-2020) (US$ Million)
Table 55. Southeast Asia Live Chat Software Market Share by Application (2015-2020)
Table 56. Southeast Asia Live Chat Software Market Size by Country (US$ Million) (2015-2020)
Table 57. Southeast Asia Live Chat Software Market Share by Country (2015-2020)
Table 58. LivePerson Company Details
Table 59. LivePerson Business Overview
Table 60. LivePerson Product
Table 61. LivePerson Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 62. LivePerson Recent Development
Table 63. Zendesk Company Details
Table 64. Zendesk Business Overview
Table 65. Zendesk Product
Table 66. Zendesk Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 67. Zendesk Recent Development
Table 68. LogMeIn Company Details
Table 69. LogMeIn Business Overview
Table 70. LogMeIn Product
Table 71. LogMeIn Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 72. LogMeIn Recent Development
Table 73. LiveChat Company Details
Table 74. LiveChat Business Overview
Table 75. LiveChat Product
Table 76. LiveChat Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 77. LiveChat Recent Development
Table 78. SnapEngage Company Details
Table 79. SnapEngage Business Overview
Table 80. SnapEngage Product
Table 81. SnapEngage Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 82. SnapEngage Recent Development
Table 83. Comm100 Company Details
Table 84. Comm100 Business Overview
Table 85. Comm100 Product
Table 86. Comm100 Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 87. Comm100 Recent Development
Table 88. Freshdesk Company Details
Table 89. Freshdesk Business Overview
Table 90. Freshdesk Product
Table 91. Freshdesk Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 92. Freshdesk Recent Development
Table 93. Intercom Business Overview
Table 94. Intercom Product
Table 95. Intercom Company Details
Table 96. Intercom Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 97. Intercom Recent Development
Table 98. JivoSite Company Details
Table 99. JivoSite Business Overview
Table 100. JivoSite Product
Table 101. JivoSite Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 102. JivoSite Recent Development
Table 103. Kayako Company Details
Table 104. Kayako Business Overview
Table 105. Kayako Product
Table 106. Kayako Revenue in Live Chat Software Business (2015-2020) (US$ Million)
Table 107. Kayako Recent Development
Table 108. Research Programs/Design for This Report
Table 109. Key Data Information from Secondary Sources
Table 110. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Live Chat Software Market Share by Type: 2020 VS 2026
Figure 2. Customer Service Live Chat Systems Features
Figure 3. Informational Service Live Chat Systems Market Features
Figure 4. Global Live Chat Software Market Share by Application: 2020 VS 2026
Figure 5. Retail And E-Commerce Case Studies
Figure 6. Travel And Hospitality Case Studies
Figure 7. IT And Consulting Case Studies
Figure 8. Telecommunication Case Studies
Figure 9. Pharmaceutical Case Studies
Figure 10. Live Chat Software Report Years Considered
Figure 11. Global Live Chat Software Market Size (US$ Million), YoY Growth 2015-2026
Figure 12. Global Live Chat Software Market Share by Regions: 2020 VS 2026
Figure 13. Global Live Chat Software Market Share by Regions (2021-2026)
Figure 14. Global Live Chat Software Market Share by Players in 2019
Figure 15. Global Top Live Chat Software Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Live Chat Software as of 2019
Figure 16. The Top 10 and 5 Players Market Share by Live Chat Software Revenue in 2019
Figure 17. North America Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 18. United States Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 19. Canada Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. Europe Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Germany Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. France Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. U.K. Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. Italy Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Russia Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Nordic Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Rest of Europe Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Asia-Pacific Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. China Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Japan Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. South Korea Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Southeast Asia Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. India Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Australia Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. Rest of Asia-Pacific Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Latin America Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Mexico Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Brazil Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Middle East & Africa Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Turkey Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Saudi Arabia Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. UAE Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Rest of Middle East & Africa Live Chat Software Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. LivePerson Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 45. Zendesk Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 46. LogMeIn Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 47. LiveChat Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 48. SnapEngage Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 49. Comm100 Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 50. Freshdesk Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 51. Intercom Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 52. JivoSite Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 53. Kayako Revenue Growth Rate in Live Chat Software Business (2015-2020)
Figure 54. Bottom-up and Top-down Approaches for This Report
Figure 55. Data Triangulation
Figure 56. Key Executives Interviewed
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