Global and United States Front Office BPO Services Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Front Office BPO Services Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Customer Management Service
1.2.3 Document Management Service
1.3 Market by Application
1.3.1 Global Front Office BPO Services Market Share by Application: 2020 VS 2026
1.3.2 BFSI
1.3.3 Manufacturing
1.3.4 Healthcare & Pharmaceuticals
1.3.5 Retail & Consumer Goods
1.3.6 IT & Telecommunication
1.3.7 Aerospace & Defense
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Front Office BPO Services Market Perspective (2015-2026)
2.2 Global Front Office BPO Services Growth Trends by Regions
2.2.1 Front Office BPO Services Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Front Office BPO Services Historic Market Share by Regions (2015-2020)
2.2.3 Front Office BPO Services Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Front Office BPO Services Players by Market Size
3.1.1 Global Top Front Office BPO Services Players by Revenue (2015-2020)
3.1.2 Global Front Office BPO Services Revenue Market Share by Players (2015-2020)
3.2 Global Front Office BPO Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Front Office BPO Services Revenue
3.4 Global Front Office BPO Services Market Concentration Ratio
3.4.1 Global Front Office BPO Services Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Front Office BPO Services Revenue in 2019
3.5 Key Players Front Office BPO Services Area Served
3.6 Key Players Front Office BPO Services Product Solution and Service
3.7 Date of Enter into Front Office BPO Services Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Front Office BPO Services Breakdown Data by Type (2015-2026)
4.1 Global Front Office BPO Services Historic Market Size by Type (2015-2020)
4.2 Global Front Office BPO Services Forecasted Market Size by Type (2021-2026)
5 Front Office BPO Services Breakdown Data by Application (2015-2026)
5.1 Global Front Office BPO Services Historic Market Size by Application (2015-2020)
5.2 Global Front Office BPO Services Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Front Office BPO Services Market Size (2015-2026)
6.2 North America Front Office BPO Services Market Size by Type (2015-2020)
6.3 North America Front Office BPO Services Market Size by Application (2015-2020)
6.4 North America Front Office BPO Services Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Front Office BPO Services Market Size (2015-2026)
7.2 Europe Front Office BPO Services Market Size by Type (2015-2020)
7.3 Europe Front Office BPO Services Market Size by Application (2015-2020)
7.4 Europe Front Office BPO Services Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Front Office BPO Services Market Size (2015-2026)
8.2 China Front Office BPO Services Market Size by Type (2015-2020)
8.3 China Front Office BPO Services Market Size by Application (2015-2020)
8.4 China Front Office BPO Services Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Front Office BPO Services Market Size (2015-2026)
9.2 Japan Front Office BPO Services Market Size by Type (2015-2020)
9.3 Japan Front Office BPO Services Market Size by Application (2015-2020)
9.4 Japan Front Office BPO Services Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Front Office BPO Services Market Size (2015-2026)
10.2 Southeast Asia Front Office BPO Services Market Size by Type (2015-2020)
10.3 Southeast Asia Front Office BPO Services Market Size by Application (2015-2020)
10.4 Southeast Asia Front Office BPO Services Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 Xerox
11.1.1 Xerox Company Details
11.1.2 Xerox Business Overview
11.1.3 Xerox Front Office BPO Services Introduction
11.1.4 Xerox Revenue in Front Office BPO Services Business (2015-2020))
11.1.5 Xerox Recent Development
11.2 HP
11.2.1 HP Company Details
11.2.2 HP Business Overview
11.2.3 HP Front Office BPO Services Introduction
11.2.4 HP Revenue in Front Office BPO Services Business (2015-2020)
11.2.5 HP Recent Development
11.3 Convergys
11.3.1 Convergys Company Details
11.3.2 Convergys Business Overview
11.3.3 Convergys Front Office BPO Services Introduction
11.3.4 Convergys Revenue in Front Office BPO Services Business (2015-2020)
11.3.5 Convergys Recent Development
11.4 Sitel
11.4.1 Sitel Company Details
11.4.2 Sitel Business Overview
11.4.3 Sitel Front Office BPO Services Introduction
11.4.4 Sitel Revenue in Front Office BPO Services Business (2015-2020)
11.4.5 Sitel Recent Development
11.5 IBM
11.5.1 IBM Company Details
11.5.2 IBM Business Overview
11.5.3 IBM Front Office BPO Services Introduction
11.5.4 IBM Revenue in Front Office BPO Services Business (2015-2020)
11.5.5 IBM Recent Development
11.6 Williams Lea
11.6.1 Williams Lea Company Details
11.6.2 Williams Lea Business Overview
11.6.3 Williams Lea Front Office BPO Services Introduction
11.6.4 Williams Lea Revenue in Front Office BPO Services Business (2015-2020)
11.6.5 Williams Lea Recent Development
11.7 Ricoh
11.7.1 Ricoh Company Details
11.7.2 Ricoh Business Overview
11.7.3 Ricoh Front Office BPO Services Introduction
11.7.4 Ricoh Revenue in Front Office BPO Services Business (2015-2020)
11.7.5 Ricoh Recent Development
11.8 Atento
11.8.1 Atento Company Details
11.8.2 Atento Business Overview
11.8.3 Atento Front Office BPO Services Introduction
11.8.4 Atento Revenue in Front Office BPO Services Business (2015-2020)
11.8.5 Atento Recent Development
11.9 Alliance Data Systems
11.9.1 Alliance Data Systems Company Details
11.9.2 Alliance Data Systems Business Overview
11.9.3 Alliance Data Systems Front Office BPO Services Introduction
11.9.4 Alliance Data Systems Revenue in Front Office BPO Services Business (2015-2020)
11.9.5 Alliance Data Systems Recent Development
11.10 TeleTech
11.10.1 TeleTech Company Details
11.10.2 TeleTech Business Overview
11.10.3 TeleTech Front Office BPO Services Introduction
11.10.4 TeleTech Revenue in Front Office BPO Services Business (2015-2020)
11.10.5 TeleTech Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Front Office BPO Services Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Customer Management Service
Table 4. Key Players of Document Management Service
Table 5. Global Front Office BPO Services Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 6. Global Front Office BPO Services Market Size by Regions (US$ Million): 2020 VS 2026
Table 7. Global Front Office BPO Services Market Size by Regions (2015-2020) (US$ Million)
Table 8. Global Front Office BPO Services Market Share by Regions (2015-2020)
Table 9. Global Front Office BPO Services Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 10. Global Front Office BPO Services Market Share by Regions (2021-2026)
Table 11. Front Office BPO Services Market Market Trends
Table 12. Front Office BPO Services Market Drivers
Table 13. Front Office BPO Services Market Challenges
Table 14. Front Office BPO Services Market Restraints
Table 15. Global Front Office BPO Services Revenue by Players (2015-2020) (US$ Million)
Table 16. Global Front Office BPO Services Market Share by Players (2015-2020)
Table 17. Global Top Front Office BPO Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Front Office BPO Services as of 2019)
Table 18. Global Front Office BPO Services by Players Market Concentration Ratio (CR5 and HHI)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Front Office BPO Services Product Solution and Service
Table 21. Mergers & Acquisitions, Expansion Plans
Table 22. Global Front Office BPO Services Market Size by Type (2015-2020) (US$ Million)
Table 23. Global Front Office BPO Services Market Size Share by Type (2015-2020)
Table 24. Global Front Office BPO Services Revenue Market Share by Type (2021-2026)
Table 25. Global Front Office BPO Services Market Size Share by Application (2015-2020)
Table 26. Global Front Office BPO Services Market Size by Application (2015-2020) (US$ Million)
Table 27. Global Front Office BPO Services Market Size Share by Application (2021-2026)
Table 28. North America Front Office BPO Services Market Size by Type (2015-2020) (US$ Million)
Table 29. North America Front Office BPO Services Market Share by Type (2015-2020)
Table 30. North America Front Office BPO Services Market Size by Application (2015-2020) (US$ Million)
Table 31. North America Front Office BPO Services Market Share by Application (2015-2020)
Table 32. North America Front Office BPO Services Market Size by Country (US$ Million) (2015-2020)
Table 33. North America Front Office BPO Services Market Share by Country (2015-2020)
Table 34. Europe Front Office BPO Services Market Size by Type (2015-2020) (US$ Million)
Table 35. Europe Front Office BPO Services Market Share by Type (2015-2020)
Table 36. Europe Front Office BPO Services Market Size by Application (2015-2020) (US$ Million)
Table 37. Europe Front Office BPO Services Market Share by Application (2015-2020)
Table 38. Europe Front Office BPO Services Market Size by Country (US$ Million) (2015-2020)
Table 39. Europe Front Office BPO Services Market Share by Country (2015-2020)
Table 40. China Front Office BPO Services Market Size by Type (2015-2020) (US$ Million)
Table 41. China Front Office BPO Services Market Share by Type (2015-2020)
Table 42. China Front Office BPO Services Market Size by Application (2015-2020) (US$ Million)
Table 43. China Front Office BPO Services Market Share by Application (2015-2020)
Table 44. China Front Office BPO Services Market Size by Region (US$ Million) (2015-2020)
Table 45. China Front Office BPO Services Market Share by Region (2015-2020)
Table 46. Japan Front Office BPO Services Market Size by Type (2015-2020) (US$ Million)
Table 47. Japan Front Office BPO Services Market Share by Type (2015-2020)
Table 48. Japan Front Office BPO Services Market Size by Application (2015-2020) (US$ Million)
Table 49. Japan Front Office BPO Services Market Share by Application (2015-2020)
Table 50. Japan Front Office BPO Services Market Size by Country (US$ Million) (2015-2020)
Table 51. Japan Front Office BPO Services Market Share by Country (2015-2020)
Table 52. Southeast Asia Front Office BPO Services Market Size by Type (2015-2020) (US$ Million)
Table 53. Southeast Asia Front Office BPO Services Market Share by Type (2015-2020)
Table 54. Southeast Asia Front Office BPO Services Market Size by Application (2015-2020) (US$ Million)
Table 55. Southeast Asia Front Office BPO Services Market Share by Application (2015-2020)
Table 56. Southeast Asia Front Office BPO Services Market Size by Country (US$ Million) (2015-2020)
Table 57. Southeast Asia Front Office BPO Services Market Share by Country (2015-2020)
Table 58. Xerox Company Details
Table 59. Xerox Business Overview
Table 60. Xerox Product
Table 61. Xerox Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 62. Xerox Recent Development
Table 63. HP Company Details
Table 64. HP Business Overview
Table 65. HP Product
Table 66. HP Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 67. HP Recent Development
Table 68. Convergys Company Details
Table 69. Convergys Business Overview
Table 70. Convergys Product
Table 71. Convergys Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 72. Convergys Recent Development
Table 73. Sitel Company Details
Table 74. Sitel Business Overview
Table 75. Sitel Product
Table 76. Sitel Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 77. Sitel Recent Development
Table 78. IBM Company Details
Table 79. IBM Business Overview
Table 80. IBM Product
Table 81. IBM Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 82. IBM Recent Development
Table 83. Williams Lea Company Details
Table 84. Williams Lea Business Overview
Table 85. Williams Lea Product
Table 86. Williams Lea Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 87. Williams Lea Recent Development
Table 88. Ricoh Company Details
Table 89. Ricoh Business Overview
Table 90. Ricoh Product
Table 91. Ricoh Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 92. Ricoh Recent Development
Table 93. Atento Business Overview
Table 94. Atento Product
Table 95. Atento Company Details
Table 96. Atento Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 97. Atento Recent Development
Table 98. Alliance Data Systems Company Details
Table 99. Alliance Data Systems Business Overview
Table 100. Alliance Data Systems Product
Table 101. Alliance Data Systems Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 102. Alliance Data Systems Recent Development
Table 103. TeleTech Company Details
Table 104. TeleTech Business Overview
Table 105. TeleTech Product
Table 106. TeleTech Revenue in Front Office BPO Services Business (2015-2020) (US$ Million)
Table 107. TeleTech Recent Development
Table 108. Research Programs/Design for This Report
Table 109. Key Data Information from Secondary Sources
Table 110. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Front Office BPO Services Market Share by Type: 2020 VS 2026
Figure 2. Customer Management Service Features
Figure 3. Document Management Service Features
Figure 4. Global Front Office BPO Services Market Share by Application: 2020 VS 2026
Figure 5. BFSI Case Studies
Figure 6. Manufacturing Case Studies
Figure 7. Healthcare & Pharmaceuticals Case Studies
Figure 8. Retail & Consumer Goods Case Studies
Figure 9. IT & Telecommunication Case Studies
Figure 10. Aerospace & Defense Case Studies
Figure 11. Others Case Studies
Figure 12. Front Office BPO Services Report Years Considered
Figure 13. Global Front Office BPO Services Market Size (US$ Million), YoY Growth 2015-2026
Figure 14. Global Front Office BPO Services Market Share by Regions: 2020 VS 2026
Figure 15. Global Front Office BPO Services Market Share by Regions (2021-2026)
Figure 16. Global Front Office BPO Services Market Share by Players in 2019
Figure 17. Global Top Front Office BPO Services Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Front Office BPO Services as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Front Office BPO Services Revenue in 2019
Figure 19. North America Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. United States Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Canada Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. Europe Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Germany Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. France Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. U.K. Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Italy Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Russia Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Nordic Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Rest of Europe Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Asia-Pacific Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. China Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Japan Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. South Korea Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Southeast Asia Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. India Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Australia Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Rest of Asia-Pacific Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Latin America Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Mexico Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Brazil Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Middle East & Africa Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Turkey Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Saudi Arabia Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. UAE Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Rest of Middle East & Africa Front Office BPO Services Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. Xerox Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 47. HP Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 48. Convergys Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 49. Sitel Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 50. IBM Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 51. Williams Lea Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 52. Ricoh Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 53. Atento Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 54. Alliance Data Systems Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 55. TeleTech Revenue Growth Rate in Front Office BPO Services Business (2015-2020)
Figure 56. Bottom-up and Top-down Approaches for This Report
Figure 57. Data Triangulation
Figure 58. Key Executives Interviewed