Global and United States Call Center Outsourcing Market Size, Status and Forecast 2020-2026

Global and United States Call Center Outsourcing Market Size, Status and Forecast 2020-2026

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Call Center Outsourcing Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Inbound Call Services
1.2.3 Outbound Call Services
1.2.4 Others
1.3 Market by Application
1.3.1 Global Call Center Outsourcing Market Share by Application: 2020 VS 2026
1.3.2 BFSI
1.3.3 Retail
1.3.4 Government
1.3.5 IT & Telecommunication
1.3.6 Defense Aerospace & Intelligence
1.3.7 Manufacturing
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Call Center Outsourcing Market Perspective (2015-2026)
2.2 Global Call Center Outsourcing Growth Trends by Regions
2.2.1 Call Center Outsourcing Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Call Center Outsourcing Historic Market Share by Regions (2015-2020)
2.2.3 Call Center Outsourcing Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Call Center Outsourcing Players by Market Size
3.1.1 Global Top Call Center Outsourcing Players by Revenue (2015-2020)
3.1.2 Global Call Center Outsourcing Revenue Market Share by Players (2015-2020)
3.2 Global Call Center Outsourcing Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Call Center Outsourcing Revenue
3.4 Global Call Center Outsourcing Market Concentration Ratio
3.4.1 Global Call Center Outsourcing Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Call Center Outsourcing Revenue in 2019
3.5 Key Players Call Center Outsourcing Area Served
3.6 Key Players Call Center Outsourcing Product Solution and Service
3.7 Date of Enter into Call Center Outsourcing Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Call Center Outsourcing Breakdown Data by Type (2015-2026)
4.1 Global Call Center Outsourcing Historic Market Size by Type (2015-2020)
4.2 Global Call Center Outsourcing Forecasted Market Size by Type (2021-2026)
5 Call Center Outsourcing Breakdown Data by Application (2015-2026)
5.1 Global Call Center Outsourcing Historic Market Size by Application (2015-2020)
5.2 Global Call Center Outsourcing Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Call Center Outsourcing Market Size (2015-2026)
6.2 North America Call Center Outsourcing Market Size by Type (2015-2020)
6.3 North America Call Center Outsourcing Market Size by Application (2015-2020)
6.4 North America Call Center Outsourcing Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Call Center Outsourcing Market Size (2015-2026)
7.2 Europe Call Center Outsourcing Market Size by Type (2015-2020)
7.3 Europe Call Center Outsourcing Market Size by Application (2015-2020)
7.4 Europe Call Center Outsourcing Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Call Center Outsourcing Market Size (2015-2026)
8.2 China Call Center Outsourcing Market Size by Type (2015-2020)
8.3 China Call Center Outsourcing Market Size by Application (2015-2020)
8.4 China Call Center Outsourcing Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Call Center Outsourcing Market Size (2015-2026)
9.2 Japan Call Center Outsourcing Market Size by Type (2015-2020)
9.3 Japan Call Center Outsourcing Market Size by Application (2015-2020)
9.4 Japan Call Center Outsourcing Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Call Center Outsourcing Market Size (2015-2026)
10.2 Southeast Asia Call Center Outsourcing Market Size by Type (2015-2020)
10.3 Southeast Asia Call Center Outsourcing Market Size by Application (2015-2020)
10.4 Southeast Asia Call Center Outsourcing Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 Xerox Corporation
11.1.1 Xerox Corporation Company Details
11.1.2 Xerox Corporation Business Overview
11.1.3 Xerox Corporation Call Center Outsourcing Introduction
11.1.4 Xerox Corporation Revenue in Call Center Outsourcing Business (2015-2020))
11.1.5 Xerox Corporation Recent Development
11.2 IBM Global Services
11.2.1 IBM Global Services Company Details
11.2.2 IBM Global Services Business Overview
11.2.3 IBM Global Services Call Center Outsourcing Introduction
11.2.4 IBM Global Services Revenue in Call Center Outsourcing Business (2015-2020)
11.2.5 IBM Global Services Recent Development
11.3 CGS
11.3.1 CGS Company Details
11.3.2 CGS Business Overview
11.3.3 CGS Call Center Outsourcing Introduction
11.3.4 CGS Revenue in Call Center Outsourcing Business (2015-2020)
11.3.5 CGS Recent Development
11.4 Datamark, Inc.
11.4.1 Datamark, Inc. Company Details
11.4.2 Datamark, Inc. Business Overview
11.4.3 Datamark, Inc. Call Center Outsourcing Introduction
11.4.4 Datamark, Inc. Revenue in Call Center Outsourcing Business (2015-2020)
11.4.5 Datamark, Inc. Recent Development
11.5 Infinit Contact
11.5.1 Infinit Contact Company Details
11.5.2 Infinit Contact Business Overview
11.5.3 Infinit Contact Call Center Outsourcing Introduction
11.5.4 Infinit Contact Revenue in Call Center Outsourcing Business (2015-2020)
11.5.5 Infinit Contact Recent Development
11.6 Five9
11.6.1 Five9 Company Details
11.6.2 Five9 Business Overview
11.6.3 Five9 Call Center Outsourcing Introduction
11.6.4 Five9 Revenue in Call Center Outsourcing Business (2015-2020)
11.6.5 Five9 Recent Development
11.7 Runway
11.7.1 Runway Company Details
11.7.2 Runway Business Overview
11.7.3 Runway Call Center Outsourcing Introduction
11.7.4 Runway Revenue in Call Center Outsourcing Business (2015-2020)
11.7.5 Runway Recent Development
11.8 Invensis
11.8.1 Invensis Company Details
11.8.2 Invensis Business Overview
11.8.3 Invensis Call Center Outsourcing Introduction
11.8.4 Invensis Revenue in Call Center Outsourcing Business (2015-2020)
11.8.5 Invensis Recent Development
11.9 Infinit-O
11.9.1 Infinit-O Company Details
11.9.2 Infinit-O Business Overview
11.9.3 Infinit-O Call Center Outsourcing Introduction
11.9.4 Infinit-O Revenue in Call Center Outsourcing Business (2015-2020)
11.9.5 Infinit-O Recent Development
11.10 PSI
11.10.1 PSI Company Details
11.10.2 PSI Business Overview
11.10.3 PSI Call Center Outsourcing Introduction
11.10.4 PSI Revenue in Call Center Outsourcing Business (2015-2020)
11.10.5 PSI Recent Development
11.11 Sitel Worldwide Corporation
10.11.1 Sitel Worldwide Corporation Company Details
10.11.2 Sitel Worldwide Corporation Business Overview
10.11.3 Sitel Worldwide Corporation Call Center Outsourcing Introduction
10.11.4 Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2015-2020)
10.11.5 Sitel Worldwide Corporation Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Call Center Outsourcing Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Inbound Call Services
Table 4. Key Players of Outbound Call Services
Table 5. Key Players of Others
Table 6. Global Call Center Outsourcing Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 7. Global Call Center Outsourcing Market Size by Regions (US$ Million): 2020 VS 2026
Table 8. Global Call Center Outsourcing Market Size by Regions (2015-2020) (US$ Million)
Table 9. Global Call Center Outsourcing Market Share by Regions (2015-2020)
Table 10. Global Call Center Outsourcing Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 11. Global Call Center Outsourcing Market Share by Regions (2021-2026)
Table 12. Call Center Outsourcing Market Market Trends
Table 13. Call Center Outsourcing Market Drivers
Table 14. Call Center Outsourcing Market Challenges
Table 15. Call Center Outsourcing Market Restraints
Table 16. Global Call Center Outsourcing Revenue by Players (2015-2020) (US$ Million)
Table 17. Global Call Center Outsourcing Market Share by Players (2015-2020)
Table 18. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcing as of 2019)
Table 19. Global Call Center Outsourcing by Players Market Concentration Ratio (CR5 and HHI)
Table 20. Key Players Headquarters and Area Served
Table 21. Key Players Call Center Outsourcing Product Solution and Service
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Call Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 24. Global Call Center Outsourcing Market Size Share by Type (2015-2020)
Table 25. Global Call Center Outsourcing Revenue Market Share by Type (2021-2026)
Table 26. Global Call Center Outsourcing Market Size Share by Application (2015-2020)
Table 27. Global Call Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 28. Global Call Center Outsourcing Market Size Share by Application (2021-2026)
Table 29. North America Call Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 30. North America Call Center Outsourcing Market Share by Type (2015-2020)
Table 31. North America Call Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 32. North America Call Center Outsourcing Market Share by Application (2015-2020)
Table 33. North America Call Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 34. North America Call Center Outsourcing Market Share by Country (2015-2020)
Table 35. Europe Call Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 36. Europe Call Center Outsourcing Market Share by Type (2015-2020)
Table 37. Europe Call Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 38. Europe Call Center Outsourcing Market Share by Application (2015-2020)
Table 39. Europe Call Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 40. Europe Call Center Outsourcing Market Share by Country (2015-2020)
Table 41. China Call Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 42. China Call Center Outsourcing Market Share by Type (2015-2020)
Table 43. China Call Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 44. China Call Center Outsourcing Market Share by Application (2015-2020)
Table 45. China Call Center Outsourcing Market Size by Region (US$ Million) (2015-2020)
Table 46. China Call Center Outsourcing Market Share by Region (2015-2020)
Table 47. Japan Call Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 48. Japan Call Center Outsourcing Market Share by Type (2015-2020)
Table 49. Japan Call Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 50. Japan Call Center Outsourcing Market Share by Application (2015-2020)
Table 51. Japan Call Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 52. Japan Call Center Outsourcing Market Share by Country (2015-2020)
Table 53. Southeast Asia Call Center Outsourcing Market Size by Type (2015-2020) (US$ Million)
Table 54. Southeast Asia Call Center Outsourcing Market Share by Type (2015-2020)
Table 55. Southeast Asia Call Center Outsourcing Market Size by Application (2015-2020) (US$ Million)
Table 56. Southeast Asia Call Center Outsourcing Market Share by Application (2015-2020)
Table 57. Southeast Asia Call Center Outsourcing Market Size by Country (US$ Million) (2015-2020)
Table 58. Southeast Asia Call Center Outsourcing Market Share by Country (2015-2020)
Table 59. Xerox Corporation Company Details
Table 60. Xerox Corporation Business Overview
Table 61. Xerox Corporation Product
Table 62. Xerox Corporation Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 63. Xerox Corporation Recent Development
Table 64. IBM Global Services Company Details
Table 65. IBM Global Services Business Overview
Table 66. IBM Global Services Product
Table 67. IBM Global Services Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 68. IBM Global Services Recent Development
Table 69. CGS Company Details
Table 70. CGS Business Overview
Table 71. CGS Product
Table 72. CGS Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 73. CGS Recent Development
Table 74. Datamark, Inc. Company Details
Table 75. Datamark, Inc. Business Overview
Table 76. Datamark, Inc. Product
Table 77. Datamark, Inc. Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 78. Datamark, Inc. Recent Development
Table 79. Infinit Contact Company Details
Table 80. Infinit Contact Business Overview
Table 81. Infinit Contact Product
Table 82. Infinit Contact Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 83. Infinit Contact Recent Development
Table 84. Five9 Company Details
Table 85. Five9 Business Overview
Table 86. Five9 Product
Table 87. Five9 Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 88. Five9 Recent Development
Table 89. Runway Company Details
Table 90. Runway Business Overview
Table 91. Runway Product
Table 92. Runway Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 93. Runway Recent Development
Table 94. Invensis Business Overview
Table 95. Invensis Product
Table 96. Invensis Company Details
Table 97. Invensis Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 98. Invensis Recent Development
Table 99. Infinit-O Company Details
Table 100. Infinit-O Business Overview
Table 101. Infinit-O Product
Table 102. Infinit-O Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 103. Infinit-O Recent Development
Table 104. PSI Company Details
Table 105. PSI Business Overview
Table 106. PSI Product
Table 107. PSI Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 108. PSI Recent Development
Table 109. Sitel Worldwide Corporation Company Details
Table 110. Sitel Worldwide Corporation Business Overview
Table 111. Sitel Worldwide Corporation Product
Table 112. Sitel Worldwide Corporation Revenue in Call Center Outsourcing Business (2015-2020) (US$ Million)
Table 113. Sitel Worldwide Corporation Recent Development
Table 114. Research Programs/Design for This Report
Table 115. Key Data Information from Secondary Sources
Table 116. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Call Center Outsourcing Market Share by Type: 2020 VS 2026
Figure 2. Inbound Call Services Features
Figure 3. Outbound Call Services Features
Figure 4. Others Features
Figure 5. Global Call Center Outsourcing Market Share by Application: 2020 VS 2026
Figure 6. BFSI Case Studies
Figure 7. Retail Case Studies
Figure 8. Government Case Studies
Figure 9. IT & Telecommunication Case Studies
Figure 10. Defense Aerospace & Intelligence Case Studies
Figure 11. Manufacturing Case Studies
Figure 12. Call Center Outsourcing Report Years Considered
Figure 13. Global Call Center Outsourcing Market Size (US$ Million), YoY Growth 2015-2026
Figure 14. Global Call Center Outsourcing Market Share by Regions: 2020 VS 2026
Figure 15. Global Call Center Outsourcing Market Share by Regions (2021-2026)
Figure 16. Global Call Center Outsourcing Market Share by Players in 2019
Figure 17. Global Top Call Center Outsourcing Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Outsourcing as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Call Center Outsourcing Revenue in 2019
Figure 19. North America Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. United States Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Canada Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. Europe Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Germany Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. France Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. U.K. Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Italy Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Russia Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Nordic Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Rest of Europe Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Asia-Pacific Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. China Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Japan Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. South Korea Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Southeast Asia Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. India Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Australia Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Rest of Asia-Pacific Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Latin America Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Mexico Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Brazil Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Middle East & Africa Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Turkey Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Saudi Arabia Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. UAE Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Rest of Middle East & Africa Call Center Outsourcing Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. Xerox Corporation Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 47. IBM Global Services Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 48. CGS Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 49. Datamark, Inc. Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 50. Infinit Contact Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 51. Five9 Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 52. Runway Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 53. Invensis Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 54. Infinit-O Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 55. PSI Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 56. Sitel Worldwide Corporation Revenue Growth Rate in Call Center Outsourcing Business (2015-2020)
Figure 57. Bottom-up and Top-down Approaches for This Report
Figure 58. Data Triangulation
Figure 59. Key Executives Interviewed

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