Global and Japan CRM Analytics Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global CRM Analytics Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 Sales Analytics
1.2.3 Customer Analytics
1.2.4 Contact Center Analytics
1.2.5 Marketing Analytics
1.2.6 Web & Social Media Analytics
1.3 Market by Application
1.3.1 Global CRM Analytics Market Share by Application: 2020 VS 2026
1.3.2 Large Enterprises
1.3.3 Small and Medium Businesses
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global CRM Analytics Market Perspective (2015-2026)
2.2 Global CRM Analytics Growth Trends by Regions
2.2.1 CRM Analytics Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 CRM Analytics Historic Market Share by Regions (2015-2020)
2.2.3 CRM Analytics Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top CRM Analytics Players by Market Size
3.1.1 Global Top CRM Analytics Players by Revenue (2015-2020)
3.1.2 Global CRM Analytics Revenue Market Share by Players (2015-2020)
3.2 Global CRM Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by CRM Analytics Revenue
3.4 Global CRM Analytics Market Concentration Ratio
3.4.1 Global CRM Analytics Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by CRM Analytics Revenue in 2019
3.5 Key Players CRM Analytics Area Served
3.6 Key Players CRM Analytics Product Solution and Service
3.7 Date of Enter into CRM Analytics Market
3.8 Mergers & Acquisitions, Expansion Plans
4 CRM Analytics Breakdown Data by Type (2015-2026)
4.1 Global CRM Analytics Historic Market Size by Type (2015-2020)
4.2 Global CRM Analytics Forecasted Market Size by Type (2021-2026)
5 CRM Analytics Breakdown Data by Application (2015-2026)
5.1 Global CRM Analytics Historic Market Size by Application (2015-2020)
5.2 Global CRM Analytics Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America CRM Analytics Market Size (2015-2026)
6.2 North America CRM Analytics Market Size by Type (2015-2020)
6.3 North America CRM Analytics Market Size by Application (2015-2020)
6.4 North America CRM Analytics Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe CRM Analytics Market Size (2015-2026)
7.2 Europe CRM Analytics Market Size by Type (2015-2020)
7.3 Europe CRM Analytics Market Size by Application (2015-2020)
7.4 Europe CRM Analytics Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China CRM Analytics Market Size (2015-2026)
8.2 China CRM Analytics Market Size by Type (2015-2020)
8.3 China CRM Analytics Market Size by Application (2015-2020)
8.4 China CRM Analytics Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan CRM Analytics Market Size (2015-2026)
9.2 Japan CRM Analytics Market Size by Type (2015-2020)
9.3 Japan CRM Analytics Market Size by Application (2015-2020)
9.4 Japan CRM Analytics Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia CRM Analytics Market Size (2015-2026)
10.2 Southeast Asia CRM Analytics Market Size by Type (2015-2020)
10.3 Southeast Asia CRM Analytics Market Size by Application (2015-2020)
10.4 Southeast Asia CRM Analytics Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 Oracle
11.1.1 Oracle Company Details
11.1.2 Oracle Business Overview
11.1.3 Oracle CRM Analytics Introduction
11.1.4 Oracle Revenue in CRM Analytics Business (2015-2020))
11.1.5 Oracle Recent Development
11.2 SAP SE
11.2.1 SAP SE Company Details
11.2.2 SAP SE Business Overview
11.2.3 SAP SE CRM Analytics Introduction
11.2.4 SAP SE Revenue in CRM Analytics Business (2015-2020)
11.2.5 SAP SE Recent Development
11.3 IBM
11.3.1 IBM Company Details
11.3.2 IBM Business Overview
11.3.3 IBM CRM Analytics Introduction
11.3.4 IBM Revenue in CRM Analytics Business (2015-2020)
11.3.5 IBM Recent Development
11.4 Microsoft
11.4.1 Microsoft Company Details
11.4.2 Microsoft Business Overview
11.4.3 Microsoft CRM Analytics Introduction
11.4.4 Microsoft Revenue in CRM Analytics Business (2015-2020)
11.4.5 Microsoft Recent Development
11.5 SAS Institute
11.5.1 SAS Institute Company Details
11.5.2 SAS Institute Business Overview
11.5.3 SAS Institute CRM Analytics Introduction
11.5.4 SAS Institute Revenue in CRM Analytics Business (2015-2020)
11.5.5 SAS Institute Recent Development
11.6 Accenture PLC
11.6.1 Accenture PLC Company Details
11.6.2 Accenture PLC Business Overview
11.6.3 Accenture PLC CRM Analytics Introduction
11.6.4 Accenture PLC Revenue in CRM Analytics Business (2015-2020)
11.6.5 Accenture PLC Recent Development
11.7 Infor
11.7.1 Infor Company Details
11.7.2 Infor Business Overview
11.7.3 Infor CRM Analytics Introduction
11.7.4 Infor Revenue in CRM Analytics Business (2015-2020)
11.7.5 Infor Recent Development
11.8 Teradata
11.8.1 Teradata Company Details
11.8.2 Teradata Business Overview
11.8.3 Teradata CRM Analytics Introduction
11.8.4 Teradata Revenue in CRM Analytics Business (2015-2020)
11.8.5 Teradata Recent Development
11.9 Angoss Software Corporation
11.9.1 Angoss Software Corporation Company Details
11.9.2 Angoss Software Corporation Business Overview
11.9.3 Angoss Software Corporation CRM Analytics Introduction
11.9.4 Angoss Software Corporation Revenue in CRM Analytics Business (2015-2020)
11.9.5 Angoss Software Corporation Recent Development
11.10 Salesforce
11.10.1 Salesforce Company Details
11.10.2 Salesforce Business Overview
11.10.3 Salesforce CRM Analytics Introduction
11.10.4 Salesforce Revenue in CRM Analytics Business (2015-2020)
11.10.5 Salesforce Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global CRM Analytics Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of Sales Analytics
Table 4. Key Players of Customer Analytics
Table 5. Key Players of Contact Center Analytics
Table 6. Key Players of Marketing Analytics
Table 7. Key Players of Web & Social Media Analytics
Table 8. Global CRM Analytics Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global CRM Analytics Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global CRM Analytics Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global CRM Analytics Market Share by Regions (2015-2020)
Table 12. Global CRM Analytics Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global CRM Analytics Market Share by Regions (2021-2026)
Table 14. CRM Analytics Market Market Trends
Table 15. CRM Analytics Market Drivers
Table 16. CRM Analytics Market Challenges
Table 17. CRM Analytics Market Restraints
Table 18. Global CRM Analytics Revenue by Players (2015-2020) (US$ Million)
Table 19. Global CRM Analytics Market Share by Players (2015-2020)
Table 20. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CRM Analytics as of 2019)
Table 21. Global CRM Analytics by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players CRM Analytics Product Solution and Service
Table 24. Mergers & Acquisitions, Expansion Plans
Table 25. Global CRM Analytics Market Size by Type (2015-2020) (US$ Million)
Table 26. Global CRM Analytics Market Size Share by Type (2015-2020)
Table 27. Global CRM Analytics Revenue Market Share by Type (2021-2026)
Table 28. Global CRM Analytics Market Size Share by Application (2015-2020)
Table 29. Global CRM Analytics Market Size by Application (2015-2020) (US$ Million)
Table 30. Global CRM Analytics Market Size Share by Application (2021-2026)
Table 31. North America CRM Analytics Market Size by Type (2015-2020) (US$ Million)
Table 32. North America CRM Analytics Market Share by Type (2015-2020)
Table 33. North America CRM Analytics Market Size by Application (2015-2020) (US$ Million)
Table 34. North America CRM Analytics Market Share by Application (2015-2020)
Table 35. North America CRM Analytics Market Size by Country (US$ Million) (2015-2020)
Table 36. North America CRM Analytics Market Share by Country (2015-2020)
Table 37. Europe CRM Analytics Market Size by Type (2015-2020) (US$ Million)
Table 38. Europe CRM Analytics Market Share by Type (2015-2020)
Table 39. Europe CRM Analytics Market Size by Application (2015-2020) (US$ Million)
Table 40. Europe CRM Analytics Market Share by Application (2015-2020)
Table 41. Europe CRM Analytics Market Size by Country (US$ Million) (2015-2020)
Table 42. Europe CRM Analytics Market Share by Country (2015-2020)
Table 43. China CRM Analytics Market Size by Type (2015-2020) (US$ Million)
Table 44. China CRM Analytics Market Share by Type (2015-2020)
Table 45. China CRM Analytics Market Size by Application (2015-2020) (US$ Million)
Table 46. China CRM Analytics Market Share by Application (2015-2020)
Table 47. China CRM Analytics Market Size by Region (US$ Million) (2015-2020)
Table 48. China CRM Analytics Market Share by Region (2015-2020)
Table 49. Japan CRM Analytics Market Size by Type (2015-2020) (US$ Million)
Table 50. Japan CRM Analytics Market Share by Type (2015-2020)
Table 51. Japan CRM Analytics Market Size by Application (2015-2020) (US$ Million)
Table 52. Japan CRM Analytics Market Share by Application (2015-2020)
Table 53. Japan CRM Analytics Market Size by Country (US$ Million) (2015-2020)
Table 54. Japan CRM Analytics Market Share by Country (2015-2020)
Table 55. Southeast Asia CRM Analytics Market Size by Type (2015-2020) (US$ Million)
Table 56. Southeast Asia CRM Analytics Market Share by Type (2015-2020)
Table 57. Southeast Asia CRM Analytics Market Size by Application (2015-2020) (US$ Million)
Table 58. Southeast Asia CRM Analytics Market Share by Application (2015-2020)
Table 59. Southeast Asia CRM Analytics Market Size by Country (US$ Million) (2015-2020)
Table 60. Southeast Asia CRM Analytics Market Share by Country (2015-2020)
Table 61. Oracle Company Details
Table 62. Oracle Business Overview
Table 63. Oracle Product
Table 64. Oracle Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 65. Oracle Recent Development
Table 66. SAP SE Company Details
Table 67. SAP SE Business Overview
Table 68. SAP SE Product
Table 69. SAP SE Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 70. SAP SE Recent Development
Table 71. IBM Company Details
Table 72. IBM Business Overview
Table 73. IBM Product
Table 74. IBM Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 75. IBM Recent Development
Table 76. Microsoft Company Details
Table 77. Microsoft Business Overview
Table 78. Microsoft Product
Table 79. Microsoft Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 80. Microsoft Recent Development
Table 81. SAS Institute Company Details
Table 82. SAS Institute Business Overview
Table 83. SAS Institute Product
Table 84. SAS Institute Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 85. SAS Institute Recent Development
Table 86. Accenture PLC Company Details
Table 87. Accenture PLC Business Overview
Table 88. Accenture PLC Product
Table 89. Accenture PLC Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 90. Accenture PLC Recent Development
Table 91. Infor Company Details
Table 92. Infor Business Overview
Table 93. Infor Product
Table 94. Infor Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 95. Infor Recent Development
Table 96. Teradata Business Overview
Table 97. Teradata Product
Table 98. Teradata Company Details
Table 99. Teradata Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 100. Teradata Recent Development
Table 101. Angoss Software Corporation Company Details
Table 102. Angoss Software Corporation Business Overview
Table 103. Angoss Software Corporation Product
Table 104. Angoss Software Corporation Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 105. Angoss Software Corporation Recent Development
Table 106. Salesforce Company Details
Table 107. Salesforce Business Overview
Table 108. Salesforce Product
Table 109. Salesforce Revenue in CRM Analytics Business (2015-2020) (US$ Million)
Table 110. Salesforce Recent Development
Table 111. Research Programs/Design for This Report
Table 112. Key Data Information from Secondary Sources
Table 113. Key Data Information from Primary Sources
List of FiguresFigure 1. Global CRM Analytics Market Share by Type: 2020 VS 2026
Figure 2. Sales Analytics Features
Figure 3. Customer Analytics Features
Figure 4. Contact Center Analytics Features
Figure 5. Marketing Analytics Features
Figure 6. Web & Social Media Analytics Features
Figure 7. Global CRM Analytics Market Share by Application: 2020 VS 2026
Figure 8. Large Enterprises Case Studies
Figure 9. Small and Medium Businesses Case Studies
Figure 10. CRM Analytics Report Years Considered
Figure 11. Global CRM Analytics Market Size (US$ Million), YoY Growth 2015-2026
Figure 12. Global CRM Analytics Market Share by Regions: 2020 VS 2026
Figure 13. Global CRM Analytics Market Share by Regions (2021-2026)
Figure 14. Global CRM Analytics Market Share by Players in 2019
Figure 15. Global Top CRM Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CRM Analytics as of 2019
Figure 16. The Top 10 and 5 Players Market Share by CRM Analytics Revenue in 2019
Figure 17. North America CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 18. United States CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 19. Canada CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. Europe CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Germany CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. France CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. U.K. CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. Italy CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. Russia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Nordic CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Rest of Europe CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Asia-Pacific CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. China CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Japan CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. South Korea CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Southeast Asia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. India CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Australia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. Rest of Asia-Pacific CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Latin America CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Mexico CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Brazil CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Middle East & Africa CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Turkey CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Saudi Arabia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. UAE CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Rest of Middle East & Africa CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. Oracle Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 45. SAP SE Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 46. IBM Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 47. Microsoft Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 48. SAS Institute Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 49. Accenture PLC Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 50. Infor Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 51. Teradata Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 52. Angoss Software Corporation Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 53. Salesforce Revenue Growth Rate in CRM Analytics Business (2015-2020)
Figure 54. Bottom-up and Top-down Approaches for This Report
Figure 55. Data Triangulation
Figure 56. Key Executives Interviewed