Global and China Service Delivery Automation Market Size, Status and Forecast 2020-2026
Table of Contents1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Service Delivery Automation Market Size Growth Rate by Type: 2020 VS 2026
1.2.2 IT Process Automation
1.2.3 Business Process Automation
1.3 Market by Application
1.3.1 Global Service Delivery Automation Market Share by Application: 2020 VS 2026
1.3.2 BFSI
1.3.3 IT, Telecommunication & Media
1.3.4 Travel, Hospitality & Transportation
1.3.5 Retail & Consumer Goods
1.3.6 Healthcare & Pharmaceuticals
1.3.7 Manufacturing & Logistics
1.3.8 Others
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Service Delivery Automation Market Perspective (2015-2026)
2.2 Global Service Delivery Automation Growth Trends by Regions
2.2.1 Service Delivery Automation Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Service Delivery Automation Historic Market Share by Regions (2015-2020)
2.2.3 Service Delivery Automation Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Service Delivery Automation Players by Market Size
3.1.1 Global Top Service Delivery Automation Players by Revenue (2015-2020)
3.1.2 Global Service Delivery Automation Revenue Market Share by Players (2015-2020)
3.2 Global Service Delivery Automation Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Service Delivery Automation Revenue
3.4 Global Service Delivery Automation Market Concentration Ratio
3.4.1 Global Service Delivery Automation Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Service Delivery Automation Revenue in 2019
3.5 Key Players Service Delivery Automation Area Served
3.6 Key Players Service Delivery Automation Product Solution and Service
3.7 Date of Enter into Service Delivery Automation Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Service Delivery Automation Breakdown Data by Type (2015-2026)
4.1 Global Service Delivery Automation Historic Market Size by Type (2015-2020)
4.2 Global Service Delivery Automation Forecasted Market Size by Type (2021-2026)
5 Service Delivery Automation Breakdown Data by Application (2015-2026)
5.1 Global Service Delivery Automation Historic Market Size by Application (2015-2020)
5.2 Global Service Delivery Automation Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Service Delivery Automation Market Size (2015-2026)
6.2 North America Service Delivery Automation Market Size by Type (2015-2020)
6.3 North America Service Delivery Automation Market Size by Application (2015-2020)
6.4 North America Service Delivery Automation Market Size by Country (2015-2020)
6.4.1 United States
6.4.2 Canada
7 Europe
7.1 Europe Service Delivery Automation Market Size (2015-2026)
7.2 Europe Service Delivery Automation Market Size by Type (2015-2020)
7.3 Europe Service Delivery Automation Market Size by Application (2015-2020)
7.4 Europe Service Delivery Automation Market Size by Country (2015-2020)
7.4.1 Germany
7.4.2 France
7.4.3 U.K.
7.4.4 Italy
7.4.5 Russia
7.4.6 Nordic
7.4.7 Rest of Europe
8 China
8.1 China Service Delivery Automation Market Size (2015-2026)
8.2 China Service Delivery Automation Market Size by Type (2015-2020)
8.3 China Service Delivery Automation Market Size by Application (2015-2020)
8.4 China Service Delivery Automation Market Size by Region (2015-2020)
8.4.1 China
8.4.2 Japan
8.4.3 South Korea
8.4.4 Southeast Asia
8.4.5 India
8.4.6 Australia
8.4.7 Rest of Asia-Pacific
9 Japan
9.1 Japan Service Delivery Automation Market Size (2015-2026)
9.2 Japan Service Delivery Automation Market Size by Type (2015-2020)
9.3 Japan Service Delivery Automation Market Size by Application (2015-2020)
9.4 Japan Service Delivery Automation Market Size by Country (2015-2020)
9.4.1 Mexico
9.4.2 Brazil
10 Southeast Asia
10.1 Southeast Asia Service Delivery Automation Market Size (2015-2026)
10.2 Southeast Asia Service Delivery Automation Market Size by Type (2015-2020)
10.3 Southeast Asia Service Delivery Automation Market Size by Application (2015-2020)
10.4 Southeast Asia Service Delivery Automation Market Size by Country (2015-2020)
10.4.1 Turkey
10.4.2 Saudi Arabia
10.4.3 UAE
10.4.4 Rest of Middle East & Africa
11 Key Players Profiles
11.1 IBM
11.1.1 IBM Company Details
11.1.2 IBM Business Overview
11.1.3 IBM Service Delivery Automation Introduction
11.1.4 IBM Revenue in Service Delivery Automation Business (2015-2020))
11.1.5 IBM Recent Development
11.2 Uipath SRL
11.2.1 Uipath SRL Company Details
11.2.2 Uipath SRL Business Overview
11.2.3 Uipath SRL Service Delivery Automation Introduction
11.2.4 Uipath SRL Revenue in Service Delivery Automation Business (2015-2020)
11.2.5 Uipath SRL Recent Development
11.3 Ipsoft
11.3.1 Ipsoft Company Details
11.3.2 Ipsoft Business Overview
11.3.3 Ipsoft Service Delivery Automation Introduction
11.3.4 Ipsoft Revenue in Service Delivery Automation Business (2015-2020)
11.3.5 Ipsoft Recent Development
11.4 Blue Prism
11.4.1 Blue Prism Company Details
11.4.2 Blue Prism Business Overview
11.4.3 Blue Prism Service Delivery Automation Introduction
11.4.4 Blue Prism Revenue in Service Delivery Automation Business (2015-2020)
11.4.5 Blue Prism Recent Development
11.5 Xerox
11.5.1 Xerox Company Details
11.5.2 Xerox Business Overview
11.5.3 Xerox Service Delivery Automation Introduction
11.5.4 Xerox Revenue in Service Delivery Automation Business (2015-2020)
11.5.5 Xerox Recent Development
11.6 Nice Systems
11.6.1 Nice Systems Company Details
11.6.2 Nice Systems Business Overview
11.6.3 Nice Systems Service Delivery Automation Introduction
11.6.4 Nice Systems Revenue in Service Delivery Automation Business (2015-2020)
11.6.5 Nice Systems Recent Development
11.7 Celaton Limited
11.7.1 Celaton Limited Company Details
11.7.2 Celaton Limited Business Overview
11.7.3 Celaton Limited Service Delivery Automation Introduction
11.7.4 Celaton Limited Revenue in Service Delivery Automation Business (2015-2020)
11.7.5 Celaton Limited Recent Development
11.8 Openspan
11.8.1 Openspan Company Details
11.8.2 Openspan Business Overview
11.8.3 Openspan Service Delivery Automation Introduction
11.8.4 Openspan Revenue in Service Delivery Automation Business (2015-2020)
11.8.5 Openspan Recent Development
11.9 Automation Anywhere
11.9.1 Automation Anywhere Company Details
11.9.2 Automation Anywhere Business Overview
11.9.3 Automation Anywhere Service Delivery Automation Introduction
11.9.4 Automation Anywhere Revenue in Service Delivery Automation Business (2015-2020)
11.9.5 Automation Anywhere Recent Development
11.10 Arago
11.10.1 Arago Company Details
11.10.2 Arago Business Overview
11.10.3 Arago Service Delivery Automation Introduction
11.10.4 Arago Revenue in Service Delivery Automation Business (2015-2020)
11.10.5 Arago Recent Development
11.11 Genfour
10.11.1 Genfour Company Details
10.11.2 Genfour Business Overview
10.11.3 Genfour Service Delivery Automation Introduction
10.11.4 Genfour Revenue in Service Delivery Automation Business (2015-2020)
10.11.5 Genfour Recent Development
11.12 Exilant Technologies
10.12.1 Exilant Technologies Company Details
10.12.2 Exilant Technologies Business Overview
10.12.3 Exilant Technologies Service Delivery Automation Introduction
10.12.4 Exilant Technologies Revenue in Service Delivery Automation Business (2015-2020)
10.12.5 Exilant Technologies Recent Development
11.13 Softomotive
10.13.1 Softomotive Company Details
10.13.2 Softomotive Business Overview
10.13.3 Softomotive Service Delivery Automation Introduction
10.13.4 Softomotive Revenue in Service Delivery Automation Business (2015-2020)
10.13.5 Softomotive Recent Development
11.14 Sutherland Global Services
10.14.1 Sutherland Global Services Company Details
10.14.2 Sutherland Global Services Business Overview
10.14.3 Sutherland Global Services Service Delivery Automation Introduction
10.14.4 Sutherland Global Services Revenue in Service Delivery Automation Business (2015-2020)
10.14.5 Sutherland Global Services Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of TablesTable 1. Global Service Delivery Automation Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 3. Key Players of IT Process Automation
Table 4. Key Players of Business Process Automation
Table 5. Global Service Delivery Automation Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 6. Global Service Delivery Automation Market Size by Regions (US$ Million): 2020 VS 2026
Table 7. Global Service Delivery Automation Market Size by Regions (2015-2020) (US$ Million)
Table 8. Global Service Delivery Automation Market Share by Regions (2015-2020)
Table 9. Global Service Delivery Automation Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 10. Global Service Delivery Automation Market Share by Regions (2021-2026)
Table 11. Service Delivery Automation Market Market Trends
Table 12. Service Delivery Automation Market Drivers
Table 13. Service Delivery Automation Market Challenges
Table 14. Service Delivery Automation Market Restraints
Table 15. Global Service Delivery Automation Revenue by Players (2015-2020) (US$ Million)
Table 16. Global Service Delivery Automation Market Share by Players (2015-2020)
Table 17. Global Top Service Delivery Automation Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Delivery Automation as of 2019)
Table 18. Global Service Delivery Automation by Players Market Concentration Ratio (CR5 and HHI)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Service Delivery Automation Product Solution and Service
Table 21. Mergers & Acquisitions, Expansion Plans
Table 22. Global Service Delivery Automation Market Size by Type (2015-2020) (US$ Million)
Table 23. Global Service Delivery Automation Market Size Share by Type (2015-2020)
Table 24. Global Service Delivery Automation Revenue Market Share by Type (2021-2026)
Table 25. Global Service Delivery Automation Market Size Share by Application (2015-2020)
Table 26. Global Service Delivery Automation Market Size by Application (2015-2020) (US$ Million)
Table 27. Global Service Delivery Automation Market Size Share by Application (2021-2026)
Table 28. North America Service Delivery Automation Market Size by Type (2015-2020) (US$ Million)
Table 29. North America Service Delivery Automation Market Share by Type (2015-2020)
Table 30. North America Service Delivery Automation Market Size by Application (2015-2020) (US$ Million)
Table 31. North America Service Delivery Automation Market Share by Application (2015-2020)
Table 32. North America Service Delivery Automation Market Size by Country (US$ Million) (2015-2020)
Table 33. North America Service Delivery Automation Market Share by Country (2015-2020)
Table 34. Europe Service Delivery Automation Market Size by Type (2015-2020) (US$ Million)
Table 35. Europe Service Delivery Automation Market Share by Type (2015-2020)
Table 36. Europe Service Delivery Automation Market Size by Application (2015-2020) (US$ Million)
Table 37. Europe Service Delivery Automation Market Share by Application (2015-2020)
Table 38. Europe Service Delivery Automation Market Size by Country (US$ Million) (2015-2020)
Table 39. Europe Service Delivery Automation Market Share by Country (2015-2020)
Table 40. China Service Delivery Automation Market Size by Type (2015-2020) (US$ Million)
Table 41. China Service Delivery Automation Market Share by Type (2015-2020)
Table 42. China Service Delivery Automation Market Size by Application (2015-2020) (US$ Million)
Table 43. China Service Delivery Automation Market Share by Application (2015-2020)
Table 44. China Service Delivery Automation Market Size by Region (US$ Million) (2015-2020)
Table 45. China Service Delivery Automation Market Share by Region (2015-2020)
Table 46. Japan Service Delivery Automation Market Size by Type (2015-2020) (US$ Million)
Table 47. Japan Service Delivery Automation Market Share by Type (2015-2020)
Table 48. Japan Service Delivery Automation Market Size by Application (2015-2020) (US$ Million)
Table 49. Japan Service Delivery Automation Market Share by Application (2015-2020)
Table 50. Japan Service Delivery Automation Market Size by Country (US$ Million) (2015-2020)
Table 51. Japan Service Delivery Automation Market Share by Country (2015-2020)
Table 52. Southeast Asia Service Delivery Automation Market Size by Type (2015-2020) (US$ Million)
Table 53. Southeast Asia Service Delivery Automation Market Share by Type (2015-2020)
Table 54. Southeast Asia Service Delivery Automation Market Size by Application (2015-2020) (US$ Million)
Table 55. Southeast Asia Service Delivery Automation Market Share by Application (2015-2020)
Table 56. Southeast Asia Service Delivery Automation Market Size by Country (US$ Million) (2015-2020)
Table 57. Southeast Asia Service Delivery Automation Market Share by Country (2015-2020)
Table 58. IBM Company Details
Table 59. IBM Business Overview
Table 60. IBM Product
Table 61. IBM Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 62. IBM Recent Development
Table 63. Uipath SRL Company Details
Table 64. Uipath SRL Business Overview
Table 65. Uipath SRL Product
Table 66. Uipath SRL Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 67. Uipath SRL Recent Development
Table 68. Ipsoft Company Details
Table 69. Ipsoft Business Overview
Table 70. Ipsoft Product
Table 71. Ipsoft Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 72. Ipsoft Recent Development
Table 73. Blue Prism Company Details
Table 74. Blue Prism Business Overview
Table 75. Blue Prism Product
Table 76. Blue Prism Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 77. Blue Prism Recent Development
Table 78. Xerox Company Details
Table 79. Xerox Business Overview
Table 80. Xerox Product
Table 81. Xerox Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 82. Xerox Recent Development
Table 83. Nice Systems Company Details
Table 84. Nice Systems Business Overview
Table 85. Nice Systems Product
Table 86. Nice Systems Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 87. Nice Systems Recent Development
Table 88. Celaton Limited Company Details
Table 89. Celaton Limited Business Overview
Table 90. Celaton Limited Product
Table 91. Celaton Limited Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 92. Celaton Limited Recent Development
Table 93. Openspan Business Overview
Table 94. Openspan Product
Table 95. Openspan Company Details
Table 96. Openspan Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 97. Openspan Recent Development
Table 98. Automation Anywhere Company Details
Table 99. Automation Anywhere Business Overview
Table 100. Automation Anywhere Product
Table 101. Automation Anywhere Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 102. Automation Anywhere Recent Development
Table 103. Arago Company Details
Table 104. Arago Business Overview
Table 105. Arago Product
Table 106. Arago Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 107. Arago Recent Development
Table 108. Genfour Company Details
Table 109. Genfour Business Overview
Table 110. Genfour Product
Table 111. Genfour Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 112. Genfour Recent Development
Table 113. Exilant Technologies Company Details
Table 114. Exilant Technologies Business Overview
Table 115. Exilant Technologies Product
Table 116. Exilant Technologies Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 117. Exilant Technologies Recent Development
Table 118. Softomotive Company Details
Table 119. Softomotive Business Overview
Table 120. Softomotive Product
Table 121. Softomotive Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 122. Softomotive Recent Development
Table 123. Sutherland Global Services Company Details
Table 124. Sutherland Global Services Business Overview
Table 125. Sutherland Global Services Product
Table 126. Sutherland Global Services Revenue in Service Delivery Automation Business (2015-2020) (US$ Million)
Table 127. Sutherland Global Services Recent Development
Table 128. Research Programs/Design for This Report
Table 129. Key Data Information from Secondary Sources
Table 130. Key Data Information from Primary Sources
List of FiguresFigure 1. Global Service Delivery Automation Market Share by Type: 2020 VS 2026
Figure 2. IT Process Automation Features
Figure 3. Business Process Automation Features
Figure 4. Global Service Delivery Automation Market Share by Application: 2020 VS 2026
Figure 5. BFSI Case Studies
Figure 6. IT, Telecommunication & Media Case Studies
Figure 7. Travel, Hospitality & Transportation Case Studies
Figure 8. Retail & Consumer Goods Case Studies
Figure 9. Healthcare & Pharmaceuticals Case Studies
Figure 10. Manufacturing & Logistics Case Studies
Figure 11. Others Case Studies
Figure 12. Service Delivery Automation Report Years Considered
Figure 13. Global Service Delivery Automation Market Size (US$ Million), YoY Growth 2015-2026
Figure 14. Global Service Delivery Automation Market Share by Regions: 2020 VS 2026
Figure 15. Global Service Delivery Automation Market Share by Regions (2021-2026)
Figure 16. Global Service Delivery Automation Market Share by Players in 2019
Figure 17. Global Top Service Delivery Automation Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Delivery Automation as of 2019
Figure 18. The Top 10 and 5 Players Market Share by Service Delivery Automation Revenue in 2019
Figure 19. North America Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 20. United States Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 21. Canada Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 22. Europe Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 23. Germany Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 24. France Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 25. U.K. Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 26. Italy Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 27. Russia Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 28. Nordic Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 29. Rest of Europe Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 30. Asia-Pacific Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 31. China Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 32. Japan Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 33. South Korea Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 34. Southeast Asia Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 35. India Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 36. Australia Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 37. Rest of Asia-Pacific Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 38. Latin America Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 39. Mexico Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 40. Brazil Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 41. Middle East & Africa Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 42. Turkey Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 43. Saudi Arabia Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 44. UAE Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 45. Rest of Middle East & Africa Service Delivery Automation Market Size YoY Growth (2015-2026) & (US$ Million)
Figure 46. IBM Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 47. Uipath SRL Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 48. Ipsoft Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 49. Blue Prism Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 50. Xerox Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 51. Nice Systems Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 52. Celaton Limited Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 53. Openspan Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 54. Automation Anywhere Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 55. Arago Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 56. Genfour Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 57. Exilant Technologies Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 58. Softomotive Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 59. Sutherland Global Services Revenue Growth Rate in Service Delivery Automation Business (2015-2020)
Figure 60. Bottom-up and Top-down Approaches for This Report
Figure 61. Data Triangulation
Figure 62. Key Executives Interviewed