Global Agent Performance Optimization (APO) Sales Market Report 2023

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Date: 02-Jan-2023
No. of pages: 120
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Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

Market Analysis and Insights: Global Agent Performance Optimization (APO) Market

Due to the COVID-19 pandemic, the global Agent Performance Optimization (APO) market size is estimated to be worth US$ 3378 million in 2022 and is forecast to a readjusted size of US$ 9368.3 million by 2029 with a CAGR of 15.5% during the forecast period 2023-2029. Fully considering the economic change by this health crisis, Cloud Based accounting for % of the Agent Performance Optimization (APO) global market in 2022, is projected to value US$ million by 2029, growing at a revised % CAGR from 2023 to 2029. While Small and Mid-sized Businesses segment is altered to an % CAGR throughout this forecast period.

Global Agent Performance Optimization (APO) key players include NICE Ltd, Genesys, Verint Systems Inc, Aspect, etc. Global top four manufacturers hold a share over 50%.

North America is the largest market, with a share over 45%, followed by China, and Europe, both have a share over 35 percent.

In terms of product, On Premises is the largest segment, with a share about 65%. And in terms of application, the largest application is Small and Mid-sized Businesses, followed by Large Enterprises.

Global Agent Performance Optimization (APO) Scope and Market Size

The global Agent Performance Optimization (APO) market is segmented by company, region (country), by Type and by Application. Players, stakeholders, and other participants in the global Agent Performance Optimization (APO) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), by Type and by Application for the period 2018-2029.

Segment by Type

- Cloud Based

- On Premises

Segment by Application

- Small and Mid-sized Businesses

- Large Enterprises

By Region

- United States

- Europe

- China

- Japan

- Southeast Asia

- India

- Other Regions

By Company

- NICE Ltd

- Genesys

- Verint Systems Inc

- Aspect

- Calabrio

- Five9

- Teleopti AB

- ZOOM International

- InVision AG

- Upstream Works Software

- Envision Telephony

- CallMiner

- CallFinder

- HigherGround, Inc.

Global Agent Performance Optimization (APO) Sales Market Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Agent Performance Optimization (APO) Market Size by Type (2018 VS 2022 VS 2029)
1.2.2 Cloud Based
1.2.3 On Premises
1.3 Market by Application
1.3.1 Global Agent Performance Optimization (APO) Market Share by Application (2018 VS 2022 VS 2029)
1.3.2 Small and Mid-sized Businesses
1.3.3 Large Enterprises
1.4 Study Objectives
1.5 Years Considered
2 Global Growth Trends
2.1 Global Agent Performance Optimization (APO) Market Perspective (2018-2029)
2.2 Global Agent Performance Optimization (APO) Market Size by Region: 2018 VS 2022 VS 2029
2.3 Global Agent Performance Optimization (APO) Revenue Market Share by Region (2018-2023)
2.4 Global Agent Performance Optimization (APO) Revenue Forecast by Region (2024-2029)
2.5 Geographic Market Analysis: Market Facts & Figures
2.5.1 United States Agent Performance Optimization (APO) Estimates and Projections (2018-2029)
2.5.2 Europe Agent Performance Optimization (APO) Estimates and Projections (2018-2029)
2.5.3 China Agent Performance Optimization (APO) Estimates and Projections (2018-2029)
2.5.4 Japan Agent Performance Optimization (APO) Estimates and Projections (2018-2029)
2.5.5 Southeast Asia Agent Performance Optimization (APO) Estimates and Projections (2018-2029)
2.5.6 India Agent Performance Optimization (APO) Estimates and Projections (2018-2029)
3 Global Agent Performance Optimization (APO) Competition Landscape by Players
3.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2018-2023)
3.1.1 Global Top Agent Performance Optimization (APO) Players by Revenue (2018-2023)
3.1.2 Global Agent Performance Optimization (APO) Revenue Market Share by Players (2018-2023)
3.2 Global Agent Performance Optimization (APO) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.3 Players Covered: Ranking by Agent Performance Optimization (APO) Revenue
3.4 Global Agent Performance Optimization (APO) Market Concentration Ratio
3.4.1 Global Agent Performance Optimization (APO) Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Agent Performance Optimization (APO) Revenue in 2022
3.5 Agent Performance Optimization (APO) Key Players Head office and Area Served
3.6 Key Players Agent Performance Optimization (APO) Product Solution and Service
3.7 Date of Enter into Agent Performance Optimization (APO) Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Agent Performance Optimization (APO) Breakdown Data by Type
4.1 Global Agent Performance Optimization (APO) Historic Market Size by Type (2018-2023)
4.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2024-2029)
5 Agent Performance Optimization (APO) Breakdown Data by Application
5.1 Global Agent Performance Optimization (APO) Historic Market Size by Application (2018-2023)
5.2 Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2024-2029)
6 United States Agent Performance Optimization (APO) Market Facts & Figures
6.1 United States Agent Performance Optimization (APO) Revenue by Company (2018-2023)
6.2 United States Agent Performance Optimization (APO) Market Size by Type
6.2.1 United States Agent Performance Optimization (APO) Market Size by Type (2018-2023)
6.2.2 United States Agent Performance Optimization (APO) Market Size by Type (2024-2029)
6.2.3 United States Agent Performance Optimization (APO) Market Share by Type (2018-2029)
6.3 United States Agent Performance Optimization (APO) Market Size by Application
6.3.1 United States Agent Performance Optimization (APO) Market Size by Application (2018-2023)
6.3.2 United States Agent Performance Optimization (APO) Market Size by Application (2024-2029)
6.3.3 United States Agent Performance Optimization (APO) Market Share by Application (2018-2029)
7 Europe Agent Performance Optimization (APO) Market Facts & Figures
7.1 Europe Agent Performance Optimization (APO) Revenue by Company (2018-2023)
7.2 Europe Agent Performance Optimization (APO) Market Size by Type
7.2.1 Europe Agent Performance Optimization (APO) Market Size by Type (2018-2023)
7.2.2 Europe Agent Performance Optimization (APO) Market Size by Type (2024-2029)
7.2.3 Europe Agent Performance Optimization (APO) Market Share by Type (2018-2029)
7.3 Europe Agent Performance Optimization (APO) Market Size by Application
7.3.1 Europe Agent Performance Optimization (APO) Market Size by Application (2018-2023)
7.3.2 Europe Agent Performance Optimization (APO) Market Size by Application (2024-2029)
7.3.3 Europe Agent Performance Optimization (APO) Market Share by Application (2018-2029)
8 China Agent Performance Optimization (APO) Market Facts & Figures
8.1 China Agent Performance Optimization (APO) Revenue by Company (2018-2023)
8.2 China Agent Performance Optimization (APO) Market Size by Type
8.2.1 China Agent Performance Optimization (APO) Market Size by Type (2018-2023)
8.2.2 China Agent Performance Optimization (APO) Market Size by Type (2024-2029)
8.2.3 China Agent Performance Optimization (APO) Market Share by Type (2018-2029)
8.3 China Agent Performance Optimization (APO) Market Size by Application
8.3.1 China Agent Performance Optimization (APO) Market Size by Application (2018-2023)
8.3.2 China Agent Performance Optimization (APO) Market Size by Application (2024-2029)
8.3.3 China Agent Performance Optimization (APO) Market Share by Application (2018-2029)
9 Japan Agent Performance Optimization (APO) Market Facts & Figures
9.1 Japan Agent Performance Optimization (APO) Revenue by Company (2018-2023)
9.2 Japan Agent Performance Optimization (APO) Market Size by Type
9.2.1 Japan Agent Performance Optimization (APO) Market Size by Type (2018-2023)
9.2.2 Japan Agent Performance Optimization (APO) Market Size by Type (2024-2029)
9.2.3 Japan Agent Performance Optimization (APO) Market Share by Type (2018-2029)
9.3 Japan Agent Performance Optimization (APO) Market Size by Application
9.3.1 Japan Agent Performance Optimization (APO) Market Size by Application (2018-2023)
9.3.2 Japan Agent Performance Optimization (APO) Market Size by Application (2024-2029)
9.3.3 Japan Agent Performance Optimization (APO) Market Share by Application (2018-2029)
10 Southeast Asia Agent Performance Optimization (APO) Market Facts & Figures
10.1 Southeast Asia Agent Performance Optimization (APO) Revenue by Company (2018-2023)
10.2 Southeast Asia Agent Performance Optimization (APO) Market Size by Type
10.2.1 Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2018-2023)
10.2.2 Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2024-2029)
10.2.3 Southeast Asia Agent Performance Optimization (APO) Market Share by Type (2018-2029)
10.3 Southeast Asia Agent Performance Optimization (APO) Market Size by Application
10.3.1 Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2018-2023)
10.3.2 Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2024-2029)
10.3.3 Southeast Asia Agent Performance Optimization (APO) Market Share by Application (2018-2029)
11 India Agent Performance Optimization (APO) Market Facts & Figures
11.1 India Agent Performance Optimization (APO) Revenue by Company (2018-2023)
11.2 India Agent Performance Optimization (APO) Market Size by Type
11.2.1 India Agent Performance Optimization (APO) Market Size by Type (2018-2023)
11.2.2 India Agent Performance Optimization (APO) Market Size by Type (2024-2029)
11.2.3 India Agent Performance Optimization (APO) Market Share by Type (2018-2029)
11.3 India Agent Performance Optimization (APO) Market Size by Application
11.3.1 India Agent Performance Optimization (APO) Market Size by Application (2018-2023)
11.3.2 India Agent Performance Optimization (APO) Market Size by Application (2024-2029)
11.3.3 India Agent Performance Optimization (APO) Market Share by Application (2018-2029)
12 Key Players Profiles
12.1 NICE Ltd
12.1.1 NICE Ltd Company Details
12.1.2 NICE Ltd Business Overview
12.1.3 NICE Ltd Agent Performance Optimization (APO) Introduction
12.1.4 NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.1.5 NICE Ltd Recent Development
12.2 Genesys
12.2.1 Genesys Company Details
12.2.2 Genesys Business Overview
12.2.3 Genesys Agent Performance Optimization (APO) Introduction
12.2.4 Genesys Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.2.5 Genesys Recent Development
12.3 Verint Systems Inc
12.3.1 Verint Systems Inc Company Details
12.3.2 Verint Systems Inc Business Overview
12.3.3 Verint Systems Inc Agent Performance Optimization (APO) Introduction
12.3.4 Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.3.5 Verint Systems Inc Recent Development
12.4 Aspect
12.4.1 Aspect Company Details
12.4.2 Aspect Business Overview
12.4.3 Aspect Agent Performance Optimization (APO) Introduction
12.4.4 Aspect Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.4.5 Aspect Recent Development
12.5 Calabrio
12.5.1 Calabrio Company Details
12.5.2 Calabrio Business Overview
12.5.3 Calabrio Agent Performance Optimization (APO) Introduction
12.5.4 Calabrio Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.5.5 Calabrio Recent Development
12.6 Five9
12.6.1 Five9 Company Details
12.6.2 Five9 Business Overview
12.6.3 Five9 Agent Performance Optimization (APO) Introduction
12.6.4 Five9 Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.6.5 Five9 Recent Development
12.7 Teleopti AB
12.7.1 Teleopti AB Company Details
12.7.2 Teleopti AB Business Overview
12.7.3 Teleopti AB Agent Performance Optimization (APO) Introduction
12.7.4 Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.7.5 Teleopti AB Recent Development
12.8 ZOOM International
12.8.1 ZOOM International Company Details
12.8.2 ZOOM International Business Overview
12.8.3 ZOOM International Agent Performance Optimization (APO) Introduction
12.8.4 ZOOM International Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.8.5 ZOOM International Recent Development
12.9 InVision AG
12.9.1 InVision AG Company Details
12.9.2 InVision AG Business Overview
12.9.3 InVision AG Agent Performance Optimization (APO) Introduction
12.9.4 InVision AG Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.9.5 InVision AG Recent Development
12.10 Upstream Works Software
12.10.1 Upstream Works Software Company Details
12.10.2 Upstream Works Software Business Overview
12.10.3 Upstream Works Software Agent Performance Optimization (APO) Introduction
12.10.4 Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.10.5 Upstream Works Software Recent Development
12.11 Envision Telephony
12.11.1 Envision Telephony Company Details
12.11.2 Envision Telephony Business Overview
12.11.3 Envision Telephony Agent Performance Optimization (APO) Introduction
12.11.4 Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.11.5 Envision Telephony Recent Development
12.12 CallMiner
12.12.1 CallMiner Company Details
12.12.2 CallMiner Business Overview
12.12.3 CallMiner Agent Performance Optimization (APO) Introduction
12.12.4 CallMiner Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.12.5 CallMiner Recent Development
12.13 CallFinder
12.13.1 CallFinder Company Details
12.13.2 CallFinder Business Overview
12.13.3 CallFinder Agent Performance Optimization (APO) Introduction
12.13.4 CallFinder Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.13.5 CallFinder Recent Development
12.14 HigherGround, Inc.
12.14.1 HigherGround, Inc. Company Details
12.14.2 HigherGround, Inc. Business Overview
12.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Introduction
12.14.4 HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2018-2023)
12.14.5 HigherGround, Inc. Recent Development
13 Market Dynamics
13.1 Agent Performance Optimization (APO) Industry Trends
13.2 Agent Performance Optimization (APO) Market Drivers
13.3 Agent Performance Optimization (APO) Market Challenges
13.4 Agent Performance Optimization (APO) Market Restraints
14 Research Findings and Conclusion
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Author List
15.3 Disclaimer
List of Tables
Table 1. Global Agent Performance Optimization (APO) Market Size Growth Rate by Type (US$ Million): (2018 VS 2022 VS 2029)
Table 2. Major Players of Cloud Based
Table 3. Major Players of On Premises
Table 4. Global Agent Performance Optimization (APO) Market Size Growth by Application (2018 VS 2022 VS 2029)
Table 5. Global Agent Performance Optimization (APO) Market Size (US$ Million) by Region: 2018 VS 2022 VS 2029
Table 6. Global Agent Performance Optimization (APO) Revenue (US$ Million) Market Share by Region (2018-2023))
Table 7. Global Agent Performance Optimization (APO) Revenue Share by Region (2018-2023)
Table 8. Global Agent Performance Optimization (APO) Revenue (US$ Million) Forecast by Region (2024-2029)
Table 9. Global Agent Performance Optimization (APO) Revenue Share Forecast by Region (2024-2029)
Table 10. Global Agent Performance Optimization (APO) Revenue by Players (2018-2023) & (US$ Million)
Table 11. Global Agent Performance Optimization (APO) Revenue Share by Players (2018-2023)
Table 12. Global Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Agent Performance Optimization (APO) as of 2022)
Table 13. Ranking of Global Top Agent Performance Optimization (APO) Companies by Revenue (US$ Million) in 2021
Table 14. Global 5 Largest Players Market Share by Agent Performance Optimization (APO) Revenue (CR5 and HHI) & (2018-2023)
Table 15. Key Players Headquarters and Area Served
Table 16. Key Players Agent Performance Optimization (APO) Product Solution and Service
Table 17. Date of Enter into Agent Performance Optimization (APO) Market
Table 18. Mergers & Acquisitions, Expansion Plans
Table 19. Global Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
Table 20. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2018-2023)
Table 21. Global Agent Performance Optimization (APO) Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 22. Global Agent Performance Optimization (APO) Revenue Market Share by Type (2024-2029)
Table 23. Global Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
Table 24. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2018-2023)
Table 25. Global Agent Performance Optimization (APO) Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 26. Global Agent Performance Optimization (APO) Revenue Market Share by Application (2024-2029)
Table 27. United States Agent Performance Optimization (APO) Revenue by Company (2018-2023) & (US$ Million)
Table 28. United States Agent Performance Optimization (APO) Revenue Market Share by Company (2018-2023)
Table 29. United States Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (K MT)
Table 30. United States Agent Performance Optimization (APO) Market Size by Type (2024-2029) & (K MT)
Table 31. United States Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (K MT)
Table 32. United States Agent Performance Optimization (APO) Market Size by Application (2024-2029) & (K MT)
Table 33. Europe Agent Performance Optimization (APO) Revenue by Company (2018-2023) & (US$ Million)
Table 34. Europe Agent Performance Optimization (APO) Revenue Market Share by Company (2018-2023)
Table 35. Europe Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
Table 36. Europe Agent Performance Optimization (APO) Market Size by Type (2024-2029) & (US$ Million)
Table 37. Europe Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
Table 38. Europe Agent Performance Optimization (APO) Market Size by Application (2024-2029) & (US$ Million)
Table 39. China Agent Performance Optimization (APO) Revenue by Company (2018-2023) & (US$ Million)
Table 40. China Agent Performance Optimization (APO) Revenue Market Share by Company (2018-2023)
Table 41. China Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
Table 42. China Agent Performance Optimization (APO) Market Size by Type (2024-2029) & (US$ Million)
Table 43. China Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
Table 44. China Agent Performance Optimization (APO) Market Size by Application (2024-2029) & (US$ Million)
Table 45. Japan Agent Performance Optimization (APO) Revenue by Company (2018-2023) & (US$ Million)
Table 46. Japan Agent Performance Optimization (APO) Revenue Market Share by Company (2018-2023)
Table 47. Japan Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
Table 48. Japan Agent Performance Optimization (APO) Market Size by Type (2024-2029) & (US$ Million)
Table 49. Japan Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
Table 50. Japan Agent Performance Optimization (APO) Market Size by Application (2024-2029) & (US$ Million)
Table 51. Southeast Asia Agent Performance Optimization (APO) Revenue by Company (2018-2023) & (US$ Million)
Table 52. Southeast Asia Agent Performance Optimization (APO) Revenue Market Share by Company (2018-2023)
Table 53. Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
Table 54. Southeast Asia Agent Performance Optimization (APO) Market Size by Type (2024-2029) & (US$ Million)
Table 55. Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
Table 56. Southeast Asia Agent Performance Optimization (APO) Market Size by Application (2024-2029) & (US$ Million)
Table 57. India Agent Performance Optimization (APO) Revenue by Company (2018-2023) & (US$ Million)
Table 58. India Agent Performance Optimization (APO) Revenue Market Share by Company (2018-2023)
Table 59. India Agent Performance Optimization (APO) Market Size by Type (2018-2023) & (US$ Million)
Table 60. India Agent Performance Optimization (APO) Market Size by Type (2024-2029) & (US$ Million)
Table 61. India Agent Performance Optimization (APO) Market Size by Application (2018-2023) & (US$ Million)
Table 62. India Agent Performance Optimization (APO) Market Size by Application (2024-2029) & (US$ Million)
Table 63. NICE Ltd Company Details
Table 64. NICE Ltd Description and Business Overview
Table 65. NICE Ltd Agent Performance Optimization (APO) Product
Table 66. NICE Ltd Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 67. NICE Ltd Recent Development
Table 68. Genesys Company Details
Table 69. Genesys Description and Business Overview
Table 70. Genesys Agent Performance Optimization (APO) Product
Table 71. Genesys Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 72. Genesys Recent Development
Table 73. Verint Systems Inc Company Details
Table 74. Verint Systems Inc Description and Business Overview
Table 75. Verint Systems Inc Agent Performance Optimization (APO) Product
Table 76. Verint Systems Inc Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 77. Verint Systems Inc Recent Development
Table 78. Aspect Company Details
Table 79. Aspect Description and Business Overview
Table 80. Aspect Agent Performance Optimization (APO) Product
Table 81. Aspect Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 82. Aspect Recent Development
Table 83. Calabrio Company Details
Table 84. Calabrio Description and Business Overview
Table 85. Calabrio Agent Performance Optimization (APO) Product
Table 86. Calabrio Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 87. Calabrio Recent Development
Table 88. Five9 Company Details
Table 89. Five9 Description and Business Overview
Table 90. Five9 Agent Performance Optimization (APO) Product
Table 91. Five9 Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 92. Five9 Recent Development
Table 93. Teleopti AB Company Details
Table 94. Teleopti AB Description and Business Overview
Table 95. Teleopti AB Agent Performance Optimization (APO) Product
Table 96. Teleopti AB Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 97. Teleopti AB Recent Development
Table 98. ZOOM International Company Details
Table 99. ZOOM International Agent Performance Optimization (APO) Product
Table 100. ZOOM International Description and Business Overview
Table 101. ZOOM International Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 102. ZOOM International Recent Development
Table 103. InVision AG Company Details
Table 104. InVision AG Agent Performance Optimization (APO) Product
Table 105. InVision AG Description and Business Overview
Table 106. InVision AG Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 107. InVision AG Recent Development
Table 108. Upstream Works Software Company Details
Table 109. Upstream Works Software Description and Business Overview
Table 110. Upstream Works Software Agent Performance Optimization (APO) Product
Table 111. Upstream Works Software Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 112. Upstream Works Software Recent Development
Table 113. Envision Telephony Company Details
Table 114. Envision Telephony Description and Business Overview
Table 115. Envision Telephony Agent Performance Optimization (APO) Product
Table 116. Envision Telephony Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 117. Envision Telephony Recent Development
Table 118. CallMiner Company Details
Table 119. CallMiner Description and Business Overview
Table 120. CallMiner Agent Performance Optimization (APO) Product
Table 121. CallMiner Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 122. CallMiner Recent Development
Table 123. CallFinder Company Details
Table 124. CallFinder Description and Business Overview
Table 125. CallFinder Agent Performance Optimization (APO) Product
Table 126. CallFinder Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 127. CallFinder Recent Development
Table 128. HigherGround, Inc. Company Details
Table 129. HigherGround, Inc. Description and Business Overview
Table 130. HigherGround, Inc. Agent Performance Optimization (APO) Product
Table 131. HigherGround, Inc. Revenue in Agent Performance Optimization (APO) Business (2018-2023) & (US$ Million)
Table 132. HigherGround, Inc. Recent Development
Table 133. Agent Performance Optimization (APO) Market Trends
Table 134. Agent Performance Optimization (APO) Market Drivers
Table 135. Agent Performance Optimization (APO) Market Challenges
Table 136. Agent Performance Optimization (APO) Market Restraints
Table 137. Research Programs/Design for This Report
Table 138. Key Data Information from Secondary Sources
Table 139. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Agent Performance Optimization (APO) Market Share by Type: 2022 VS 2029
Figure 2. Cloud Based Features
Figure 3. On Premises Features
Figure 4. Global Agent Performance Optimization (APO) Market Share by Application: 2022 VS 2029
Figure 5. Small and Mid-sized Businesses Case Studies
Figure 6. Large Enterprises Case Studies
Figure 7. Agent Performance Optimization (APO) Report Years Considered
Figure 8. Global Agent Performance Optimization (APO) Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 9. Global Agent Performance Optimization (APO) Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 10. Global Agent Performance Optimization (APO) Revenue Market Share by Region: 2018 VS 2022
Figure 11. United States Agent Performance Optimization (APO) Revenue (Million USD) Growth Rate (2018-2029)
Figure 12. Europe Agent Performance Optimization (APO) Revenue (Million USD) Growth Rate (2018-2029)
Figure 13. China Agent Performance Optimization (APO) Revenue (Million USD) Growth Rate (2018-2029)
Figure 14. Japan Agent Performance Optimization (APO) Revenue (Million USD) Growth Rate (2018-2029)
Figure 15. Southeast Asia Agent Performance Optimization (APO) Revenue (Million USD) Growth Rate (2018-2029)
Figure 16. India Agent Performance Optimization (APO) Revenue (Million USD) Growth Rate (2018-2029)
Figure 17. Global Agent Performance Optimization (APO) Market Share by Players in 2022
Figure 18. Global Top Agent Performance Optimization (APO) Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Agent Performance Optimization (APO) as of 2022)
Figure 19. The Top 10 and 5 Players Market Share by Agent Performance Optimization (APO) Revenue in 2022
Figure 20. United States Agent Performance Optimization (APO) Market Share by Type (2018-2029)
Figure 21. United States Agent Performance Optimization (APO) Market Share by Application (2018-2029)
Figure 22. Europe Agent Performance Optimization (APO) Market Share by Type (2018-2029)
Figure 23. Europe Agent Performance Optimization (APO) Market Share by Application (2018-2029)
Figure 24. China Agent Performance Optimization (APO) Market Share by Type (2018-2029)
Figure 25. China Agent Performance Optimization (APO) Market Share by Application (2018-2029)
Figure 26. Japan Agent Performance Optimization (APO) Market Share by Type (2018-2029)
Figure 27. Japan Agent Performance Optimization (APO) Market Share by Application (2018-2029)
Figure 28. Southeast Asia Agent Performance Optimization (APO) Market Share by Type (2018-2029)
Figure 29. Southeast Asia Agent Performance Optimization (APO) Market Share by Application (2018-2029)
Figure 30. India Agent Performance Optimization (APO) Market Share by Type (2018-2029)
Figure 31. India Agent Performance Optimization (APO) Market Share by Application (2018-2029)
Figure 32. NICE Ltd Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 33. Genesys Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 34. Verint Systems Inc Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 35. Aspect Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 36. Calabrio Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 37. Five9 Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 38. Teleopti AB Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 39. ZOOM International Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 40. InVision AG Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 41. Upstream Works Software Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 42. Envision Telephony Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 43. CallMiner Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 44. CallFinder Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 45. HigherGround, Inc. Revenue Growth Rate in Agent Performance Optimization (APO) Business (2018-2023)
Figure 46. Bottom-up and Top-down Approaches for This Report
Figure 47. Data Triangulation
Figure 48. Key Executives Interviewed
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