Customer Relationship Management Market - Global Outlook and Forecast 2021-2027

Customer Relationship Management Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management Overall Market Size
2.1 Global Customer Relationship Management Market Size: 2021 VS 2027
2.2 Global Customer Relationship Management Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management Players in Global Market
3.2 Top Global Customer Relationship Management Companies Ranked by Revenue
3.3 Global Customer Relationship Management Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management Companies in Global Market, by Revenue in 2020
3.5 Global Companies Customer Relationship Management Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management Market Size Markets, 2021 & 2027
4.1.2 On-premise
4.1.3 Cloud
4.2 By Type - Global Customer Relationship Management Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management Revenue, 2016-2021
4.2.2 By Type - Global Customer Relationship Management Revenue, 2022-2027
4.2.3 By Type - Global Customer Relationship Management Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 Retail
5.1.4 Healthcare
5.1.5 IT & Telecom
5.1.6 Discrete Manufacturing
5.1.7 Government & Education
5.1.8 Others
5.2 By Application - Global Customer Relationship Management Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management Revenue, 2016-2021
5.2.2 By Application - Global Customer Relationship Management Revenue, 2022-2027
5.2.3 By Application - Global Customer Relationship Management Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Customer Relationship Management Market Size, 2021 & 2027
6.2 By Region - Global Customer Relationship Management Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management Revenue, 2016-2021
6.2.2 By Region - Global Customer Relationship Management Revenue, 2022-2027
6.2.3 By Region - Global Customer Relationship Management Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Customer Relationship Management Revenue, 2016-2027
6.3.2 US Customer Relationship Management Market Size, 2016-2027
6.3.3 Canada Customer Relationship Management Market Size, 2016-2027
6.3.4 Mexico Customer Relationship Management Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management Revenue, 2016-2027
6.4.2 Germany Customer Relationship Management Market Size, 2016-2027
6.4.3 France Customer Relationship Management Market Size, 2016-2027
6.4.4 U.K. Customer Relationship Management Market Size, 2016-2027
6.4.5 Italy Customer Relationship Management Market Size, 2016-2027
6.4.6 Russia Customer Relationship Management Market Size, 2016-2027
6.4.7 Nordic Countries Customer Relationship Management Market Size, 2016-2027
6.4.8 Benelux Customer Relationship Management Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management Revenue, 2016-2027
6.5.2 China Customer Relationship Management Market Size, 2016-2027
6.5.3 Japan Customer Relationship Management Market Size, 2016-2027
6.5.4 South Korea Customer Relationship Management Market Size, 2016-2027
6.5.5 Southeast Asia Customer Relationship Management Market Size, 2016-2027
6.5.6 India Customer Relationship Management Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Customer Relationship Management Revenue, 2016-2027
6.6.2 Brazil Customer Relationship Management Market Size, 2016-2027
6.6.3 Argentina Customer Relationship Management Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management Revenue, 2016-2027
6.7.2 Turkey Customer Relationship Management Market Size, 2016-2027
6.7.3 Israel Customer Relationship Management Market Size, 2016-2027
6.7.4 Saudi Arabia Customer Relationship Management Market Size, 2016-2027
6.7.5 UAE Customer Relationship Management Market Size, 2016-2027
7 Players Profiles
7.1 Salesforce
7.1.1 Salesforce Corporate Summary
7.1.2 Salesforce Business Overview
7.1.3 Salesforce Customer Relationship Management Major Product Offerings
7.1.4 Salesforce Customer Relationship Management Revenue in Global (2016-2021)
7.1.5 Salesforce Key News
7.2 Oracle
7.2.1 Oracle Corporate Summary
7.2.2 Oracle Business Overview
7.2.3 Oracle Customer Relationship Management Major Product Offerings
7.2.4 Oracle Customer Relationship Management Revenue in Global (2016-2021)
7.2.5 Oracle Key News
7.3 SAP
7.3.1 SAP Corporate Summary
7.3.2 SAP Business Overview
7.3.3 SAP Customer Relationship Management Major Product Offerings
7.3.4 SAP Customer Relationship Management Revenue in Global (2016-2021)
7.3.5 SAP Key News
7.4 Adobe Systems
7.4.1 Adobe Systems Corporate Summary
7.4.2 Adobe Systems Business Overview
7.4.3 Adobe Systems Customer Relationship Management Major Product Offerings
7.4.4 Adobe Systems Customer Relationship Management Revenue in Global (2016-2021)
7.4.5 Adobe Systems Key News
7.5 Genesys Telecommunications Laboratories
7.5.1 Genesys Telecommunications Laboratories Corporate Summary
7.5.2 Genesys Telecommunications Laboratories Business Overview
7.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Major Product Offerings
7.5.4 Genesys Telecommunications Laboratories Customer Relationship Management Revenue in Global (2016-2021)
7.5.5 Genesys Telecommunications Laboratories Key News
7.6 Microsoft
7.6.1 Microsoft Corporate Summary
7.6.2 Microsoft Business Overview
7.6.3 Microsoft Customer Relationship Management Major Product Offerings
7.6.4 Microsoft Customer Relationship Management Revenue in Global (2016-2021)
7.6.5 Microsoft Key News
7.7 Nice Systems
7.7.1 Nice Systems Corporate Summary
7.7.2 Nice Systems Business Overview
7.7.3 Nice Systems Customer Relationship Management Major Product Offerings
7.4.4 Nice Systems Customer Relationship Management Revenue in Global (2016-2021)
7.7.5 Nice Systems Key News
7.8 Verint Systems
7.8.1 Verint Systems Corporate Summary
7.8.2 Verint Systems Business Overview
7.8.3 Verint Systems Customer Relationship Management Major Product Offerings
7.8.4 Verint Systems Customer Relationship Management Revenue in Global (2016-2021)
7.8.5 Verint Systems Key News
7.9 Pegasystems
7.9.1 Pegasystems Corporate Summary
7.9.2 Pegasystems Business Overview
7.9.3 Pegasystems Customer Relationship Management Major Product Offerings
7.9.4 Pegasystems Customer Relationship Management Revenue in Global (2016-2021)
7.9.5 Pegasystems Key News
7.10 IQVIA
7.10.1 IQVIA Corporate Summary
7.10.2 IQVIA Business Overview
7.10.3 IQVIA Customer Relationship Management Major Product Offerings
7.10.4 IQVIA Customer Relationship Management Revenue in Global (2016-2021)
7.10.5 IQVIA Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Customer Relationship Management Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management Market Drivers in Global Market
Table 3. Customer Relationship Management Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management in Global Market
Table 5. Top Customer Relationship Management Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Customer Relationship Management Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Customer Relationship Management Revenue Share by Companies, 2016-2021
Table 8. Global Companies Customer Relationship Management Product Type
Table 9. List of Global Tier 1 Customer Relationship Management Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - Global Customer Relationship Management Revenue, (US$, Mn), 2021 VS 2027
Table 12. By Type - Customer Relationship Management Revenue in Global (US$, Mn), 2016-2021
Table 13. By Type - Customer Relationship Management Revenue in Global (US$, Mn), 2022-2027
Table 14. By Application - Global Customer Relationship Management Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - Customer Relationship Management Revenue in Global (US$, Mn), 2016-2021
Table 16. By Application - Customer Relationship Management Revenue in Global (US$, Mn), 2022-2027
Table 17. By Region - Global Customer Relationship Management Revenue, (US$, Mn), 2021 VS 2027
Table 18. By Region - Global Customer Relationship Management Revenue (US$, Mn), 2016-2021
Table 19. By Region - Global Customer Relationship Management Revenue (US$, Mn), 2022-2027
Table 20. By Country - North America Customer Relationship Management Revenue, (US$, Mn), 2016-2021
Table 21. By Country - North America Customer Relationship Management Revenue, (US$, Mn), 2022-2027
Table 22. By Country - Europe Customer Relationship Management Revenue, (US$, Mn), 2016-2021
Table 23. By Country - Europe Customer Relationship Management Revenue, (US$, Mn), 2022-2027
Table 24. By Region - Asia Customer Relationship Management Revenue, (US$, Mn), 2016-2021
Table 25. By Region - Asia Customer Relationship Management Revenue, (US$, Mn), 2022-2027
Table 26. By Country - South America Customer Relationship Management Revenue, (US$, Mn), 2016-2021
Table 27. By Country - South America Customer Relationship Management Revenue, (US$, Mn), 2022-2027
Table 28. By Country - Middle East & Africa Customer Relationship Management Revenue, (US$, Mn), 2016-2021
Table 29. By Country - Middle East & Africa Customer Relationship Management Revenue, (US$, Mn), 2022-2027
Table 30. Salesforce Corporate Summary
Table 31. Salesforce Customer Relationship Management Product Offerings
Table 32. Salesforce Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 33. Oracle Corporate Summary
Table 34. Oracle Customer Relationship Management Product Offerings
Table 35. Oracle Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 36. SAP Corporate Summary
Table 37. SAP Customer Relationship Management Product Offerings
Table 38. SAP Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 39. Adobe Systems Corporate Summary
Table 40. Adobe Systems Customer Relationship Management Product Offerings
Table 41. Adobe Systems Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 42. Genesys Telecommunications Laboratories Corporate Summary
Table 43. Genesys Telecommunications Laboratories Customer Relationship Management Product Offerings
Table 44. Genesys Telecommunications Laboratories Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 45. Microsoft Corporate Summary
Table 46. Microsoft Customer Relationship Management Product Offerings
Table 47. Microsoft Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 48. Nice Systems Corporate Summary
Table 49. Nice Systems Customer Relationship Management Product Offerings
Table 50. Nice Systems Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 51. Verint Systems Corporate Summary
Table 52. Verint Systems Customer Relationship Management Product Offerings
Table 53. Verint Systems Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 54. Pegasystems Corporate Summary
Table 55. Pegasystems Customer Relationship Management Product Offerings
Table 56. Pegasystems Customer Relationship Management Revenue (US$, Mn), (2016-2021)
Table 57. IQVIA Corporate Summary
Table 58. IQVIA Customer Relationship Management Product Offerings
Table 59. IQVIA Customer Relationship Management Revenue (US$, Mn), (2016-2021)
List of Figures
Figure 1. Customer Relationship Management Segment by Type
Figure 2. Customer Relationship Management Segment by Application
Figure 3. Global Customer Relationship Management Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management Market Size: 2021 VS 2027 (US$, Mn)
Figure 6. Global Customer Relationship Management Revenue, 2016-2027 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management Revenue in 2020
Figure 8. By Type - Global Customer Relationship Management Revenue Market Share, 2016-2027
Figure 9. By Application - Global Customer Relationship Management Revenue Market Share, 2016-2027
Figure 10. By Region - Global Customer Relationship Management Revenue Market Share, 2016-2027
Figure 11. By Country - North America Customer Relationship Management Revenue Market Share, 2016-2027
Figure 12. US Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 13. Canada Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 14. Mexico Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 15. By Country - Europe Customer Relationship Management Revenue Market Share, 2016-2027
Figure 16. Germany Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 17. France Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 18. U.K. Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 19. Italy Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 20. Russia Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 21. Nordic Countries Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 22. Benelux Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 23. By Region - Asia Customer Relationship Management Revenue Market Share, 2016-2027
Figure 24. China Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 25. Japan Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 26. South Korea Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 27. Southeast Asia Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 28. India Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 29. By Country - South America Customer Relationship Management Revenue Market Share, 2016-2027
Figure 30. Brazil Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 31. Argentina Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 32. By Country - Middle East & Africa Customer Relationship Management Revenue Market Share, 2016-2027
Figure 33. Turkey Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 34. Israel Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 35. Saudi Arabia Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 36. UAE Customer Relationship Management Revenue, (US$, Mn), 2016-2027
Figure 37. Salesforce Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 38. Oracle Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 39. SAP Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 40. Adobe Systems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 41. Genesys Telecommunications Laboratories Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 42. Microsoft Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 43. Nice Systems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 44. Verint Systems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 45. Pegasystems Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 46. IQVIA Customer Relationship Management Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

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