Customer relationship management (CRM) software refers to a type of enterprise software that comprises a wide range of applications as well as software that will aid companies in managing customer interaction, support, and data, automating sales and marketing, and accessing and managing key business information with respect to partners, vendors, and employees.
This report aims to provide a comprehensive presentation of the global market for Customer Relationship Management (CRM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Relationship Management (CRM) Software. This report contains market size and forecasts of Customer Relationship Management (CRM) Software in global, including the following market information:
Global Customer Relationship Management (CRM) Software Market Revenue, 2018-2023, 2024-2029, ($ millions)
Global top five companies in 2022 (%)
The global Customer Relationship Management (CRM) Software market was valued at US$ 18650 million in 2022 and is projected to reach US$ 23080 million by 2029, at a CAGR of 3.1% during the forecast period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.
The global CRM software market is dominated by SAP AG, SalesForce.Com, and Oracle. Of these three, SAP AG has emerged as the leader over the years, accounting for a 20% share of the overall CRM software market. Other participants playing a significant role in the growth of the CRM software market include Adobe Systems Incorporated, Microsoft Corporation, The International Business Machines Corporation (IBM), Amdocs, and SAS Institute.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Relationship Management (CRM) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Relationship Management (CRM) Software Market, by Type, 2018-2023, 2024-2029 ($ millions)
Global Customer Relationship Management (CRM) Software Market Segment Percentages, by Type, 2022 (%)
- Cloud
- On-Premises
Global Customer Relationship Management (CRM) Software Market, by Application, 2018-2023, 2024-2029 ($ millions)
Global Customer Relationship Management (CRM) Software Market Segment Percentages, by Application, 2022 (%)
- BFSI
- Government
- Retail
- Healthcare
- Manufacturing
- Other Applications
Global Customer Relationship Management (CRM) Software Market, By Region and Country, 2018-2023, 2024-2029 ($ Millions)
Global Customer Relationship Management (CRM) Software Market Segment Percentages, By Region and Country, 2022 (%)
- North America
- - US
- - Canada
- - Mexico
- Europe
- - Germany
- - France
- - U.K.
- - Italy
- - Russia
- - Nordic Countries
- - Benelux
- - Rest of Europe
- Asia
- - China
- - Japan
- - South Korea
- - Southeast Asia
- - India
- - Rest of Asia
- South America
- - Brazil
- - Argentina
- - Rest of South America
- Middle East & Africa
- - Turkey
- - Israel
- - Saudi Arabia
- - UAE
- - Rest of Middle East & Africa
Competitor Analysis
The report also provides analysis of leading market participants including:
Key companies Customer Relationship Management (CRM) Software revenues in global market, 2018-2023 (estimated), ($ millions)
Key companies Customer Relationship Management (CRM) Software revenues share in global market, 2022 (%)
Further, the report presents profiles of competitors in the market, key players include:
- IBM Corp.
- Oracle Corp.
- Wipro Limited
- Tata Consultancy Services Limited
- Microsoft Inc.
- Salesforce.com Inc.
- NetSuite Inc.
- Nimble Inc.
- SugarCRM Inc.
- SAP SE
- Amdocs Ltd.
- Sage CRM Solutions Ltd.
- Ramco Systems Ltd.
Outline of Major Chapters:
Chapter 1: Introduces the definition of Customer Relationship Management (CRM) Software, market overview.
Chapter 2: Global Customer Relationship Management (CRM) Software market size in revenue.
Chapter 3: Detailed analysis of Customer Relationship Management (CRM) Software company competitive landscape, revenue and market share, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides the analysis of various market segments by type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5: Provides the analysis of various market segments by application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6: Sales of Customer Relationship Management (CRM) Software in regional level and country level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space of each country in the world.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product sales, revenue, price, gross margin, product introduction, recent development, etc.
Chapter 8: The main points and conclusions of the report.
Customer Relationship Management (CRM) Software Market, Global Outlook and Forecast 2023-2029
Table of Contents
1 Introduction to Research & Analysis Reports
1.1 Customer Relationship Management (CRM) Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Relationship Management (CRM) Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Relationship Management (CRM) Software Overall Market Size
2.1 Global Customer Relationship Management (CRM) Software Market Size: 2022 VS 2029
2.2 Global Customer Relationship Management (CRM) Software Market Size, Prospects & Forecasts: 2018-2029
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Relationship Management (CRM) Software Players in Global Market
3.2 Top Global Customer Relationship Management (CRM) Software Companies Ranked by Revenue
3.3 Global Customer Relationship Management (CRM) Software Revenue by Companies
3.4 Top 3 and Top 5 Customer Relationship Management (CRM) Software Companies in Global Market, by Revenue in 2022
3.5 Global Companies Customer Relationship Management (CRM) Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Relationship Management (CRM) Software Players in Global Market
3.6.1 List of Global Tier 1 Customer Relationship Management (CRM) Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Relationship Management (CRM) Software Market Size Markets, 2022 & 2029
4.1.2 Cloud
4.1.3 On-Premises
4.2 By Type - Global Customer Relationship Management (CRM) Software Revenue & Forecasts
4.2.1 By Type - Global Customer Relationship Management (CRM) Software Revenue, 2018-2023
4.2.2 By Type - Global Customer Relationship Management (CRM) Software Revenue, 2024-2029
4.2.3 By Type - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Relationship Management (CRM) Software Market Size, 2022 & 2029
5.1.2 BFSI
5.1.3 Government
5.1.4 Retail
5.1.5 Healthcare
5.1.6 Manufacturing
5.1.7 Other Applications
5.2 By Application - Global Customer Relationship Management (CRM) Software Revenue & Forecasts
5.2.1 By Application - Global Customer Relationship Management (CRM) Software Revenue, 2018-2023
5.2.2 By Application - Global Customer Relationship Management (CRM) Software Revenue, 2024-2029
5.2.3 By Application - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
6 Sights by Region
6.1 By Region - Global Customer Relationship Management (CRM) Software Market Size, 2022 & 2029
6.2 By Region - Global Customer Relationship Management (CRM) Software Revenue & Forecasts
6.2.1 By Region - Global Customer Relationship Management (CRM) Software Revenue, 2018-2023
6.2.2 By Region - Global Customer Relationship Management (CRM) Software Revenue, 2024-2029
6.2.3 By Region - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
6.3 North America
6.3.1 By Country - North America Customer Relationship Management (CRM) Software Revenue, 2018-2029
6.3.2 US Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.3.3 Canada Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.3.4 Mexico Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4 Europe
6.4.1 By Country - Europe Customer Relationship Management (CRM) Software Revenue, 2018-2029
6.4.2 Germany Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4.3 France Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4.4 U.K. Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4.5 Italy Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4.6 Russia Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4.7 Nordic Countries Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.4.8 Benelux Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.5 Asia
6.5.1 By Region - Asia Customer Relationship Management (CRM) Software Revenue, 2018-2029
6.5.2 China Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.5.3 Japan Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.5.4 South Korea Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.5.5 Southeast Asia Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.5.6 India Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.6 South America
6.6.1 By Country - South America Customer Relationship Management (CRM) Software Revenue, 2018-2029
6.6.2 Brazil Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.6.3 Argentina Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue, 2018-2029
6.7.2 Turkey Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.7.3 Israel Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.7.4 Saudi Arabia Customer Relationship Management (CRM) Software Market Size, 2018-2029
6.7.5 UAE Customer Relationship Management (CRM) Software Market Size, 2018-2029
7 Customer Relationship Management (CRM) Software Companies Profiles
7.1 IBM Corp.
7.1.1 IBM Corp. Company Summary
7.1.2 IBM Corp. Business Overview
7.1.3 IBM Corp. Customer Relationship Management (CRM) Software Major Product Offerings
7.1.4 IBM Corp. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.1.5 IBM Corp. Key News & Latest Developments
7.2 Oracle Corp.
7.2.1 Oracle Corp. Company Summary
7.2.2 Oracle Corp. Business Overview
7.2.3 Oracle Corp. Customer Relationship Management (CRM) Software Major Product Offerings
7.2.4 Oracle Corp. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.2.5 Oracle Corp. Key News & Latest Developments
7.3 Wipro Limited
7.3.1 Wipro Limited Company Summary
7.3.2 Wipro Limited Business Overview
7.3.3 Wipro Limited Customer Relationship Management (CRM) Software Major Product Offerings
7.3.4 Wipro Limited Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.3.5 Wipro Limited Key News & Latest Developments
7.4 Tata Consultancy Services Limited
7.4.1 Tata Consultancy Services Limited Company Summary
7.4.2 Tata Consultancy Services Limited Business Overview
7.4.3 Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Major Product Offerings
7.4.4 Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.4.5 Tata Consultancy Services Limited Key News & Latest Developments
7.5 Microsoft Inc.
7.5.1 Microsoft Inc. Company Summary
7.5.2 Microsoft Inc. Business Overview
7.5.3 Microsoft Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.5.4 Microsoft Inc. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.5.5 Microsoft Inc. Key News & Latest Developments
7.6 Salesforce.com Inc.
7.6.1 Salesforce.com Inc. Company Summary
7.6.2 Salesforce.com Inc. Business Overview
7.6.3 Salesforce.com Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.6.4 Salesforce.com Inc. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.6.5 Salesforce.com Inc. Key News & Latest Developments
7.7 NetSuite Inc.
7.7.1 NetSuite Inc. Company Summary
7.7.2 NetSuite Inc. Business Overview
7.7.3 NetSuite Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.7.4 NetSuite Inc. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.7.5 NetSuite Inc. Key News & Latest Developments
7.8 Nimble Inc.
7.8.1 Nimble Inc. Company Summary
7.8.2 Nimble Inc. Business Overview
7.8.3 Nimble Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.8.4 Nimble Inc. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.8.5 Nimble Inc. Key News & Latest Developments
7.9 SugarCRM Inc.
7.9.1 SugarCRM Inc. Company Summary
7.9.2 SugarCRM Inc. Business Overview
7.9.3 SugarCRM Inc. Customer Relationship Management (CRM) Software Major Product Offerings
7.9.4 SugarCRM Inc. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.9.5 SugarCRM Inc. Key News & Latest Developments
7.10 SAP SE
7.10.1 SAP SE Company Summary
7.10.2 SAP SE Business Overview
7.10.3 SAP SE Customer Relationship Management (CRM) Software Major Product Offerings
7.10.4 SAP SE Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.10.5 SAP SE Key News & Latest Developments
7.11 Amdocs Ltd.
7.11.1 Amdocs Ltd. Company Summary
7.11.2 Amdocs Ltd. Business Overview
7.11.3 Amdocs Ltd. Customer Relationship Management (CRM) Software Major Product Offerings
7.11.4 Amdocs Ltd. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.11.5 Amdocs Ltd. Key News & Latest Developments
7.12 Sage CRM Solutions Ltd.
7.12.1 Sage CRM Solutions Ltd. Company Summary
7.12.2 Sage CRM Solutions Ltd. Business Overview
7.12.3 Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Major Product Offerings
7.12.4 Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.12.5 Sage CRM Solutions Ltd. Key News & Latest Developments
7.13 Ramco Systems Ltd.
7.13.1 Ramco Systems Ltd. Company Summary
7.13.2 Ramco Systems Ltd. Business Overview
7.13.3 Ramco Systems Ltd. Customer Relationship Management (CRM) Software Major Product Offerings
7.13.4 Ramco Systems Ltd. Customer Relationship Management (CRM) Software Revenue in Global Market (2018-2023)
7.13.5 Ramco Systems Ltd. Key News & Latest Developments
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer
List of Tables
Table 1. Customer Relationship Management (CRM) Software Market Opportunities & Trends in Global Market
Table 2. Customer Relationship Management (CRM) Software Market Drivers in Global Market
Table 3. Customer Relationship Management (CRM) Software Market Restraints in Global Market
Table 4. Key Players of Customer Relationship Management (CRM) Software in Global Market
Table 5. Top Customer Relationship Management (CRM) Software Players in Global Market, Ranking by Revenue (2022)
Table 6. Global Customer Relationship Management (CRM) Software Revenue by Companies, (US$, Mn), 2018-2023
Table 7. Global Customer Relationship Management (CRM) Software Revenue Share by Companies, 2018-2023
Table 8. Global Companies Customer Relationship Management (CRM) Software Product Type
Table 9. List of Global Tier 1 Customer Relationship Management (CRM) Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Relationship Management (CRM) Software Companies, Revenue (US$, Mn) in 2022 and Market Share
Table 11. By Type - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022 & 2029
Table 12. By Type - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2018-2023
Table 13. By Type - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2024-2029
Table 14. By Application - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022 & 2029
Table 15. By Application - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2018-2023
Table 16. By Application - Customer Relationship Management (CRM) Software Revenue in Global (US$, Mn), 2024-2029
Table 17. By Region - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022 & 2029
Table 18. By Region - Global Customer Relationship Management (CRM) Software Revenue (US$, Mn), 2018-2023
Table 19. By Region - Global Customer Relationship Management (CRM) Software Revenue (US$, Mn), 2024-2029
Table 20. By Country - North America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2023
Table 21. By Country - North America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2024-2029
Table 22. By Country - Europe Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2023
Table 23. By Country - Europe Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2024-2029
Table 24. By Region - Asia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2023
Table 25. By Region - Asia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2024-2029
Table 26. By Country - South America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2023
Table 27. By Country - South America Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2024-2029
Table 28. By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2023
Table 29. By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2024-2029
Table 30. IBM Corp. Company Summary
Table 31. IBM Corp. Customer Relationship Management (CRM) Software Product Offerings
Table 32. IBM Corp. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 33. IBM Corp. Key News & Latest Developments
Table 34. Oracle Corp. Company Summary
Table 35. Oracle Corp. Customer Relationship Management (CRM) Software Product Offerings
Table 36. Oracle Corp. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 37. Oracle Corp. Key News & Latest Developments
Table 38. Wipro Limited Company Summary
Table 39. Wipro Limited Customer Relationship Management (CRM) Software Product Offerings
Table 40. Wipro Limited Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 41. Wipro Limited Key News & Latest Developments
Table 42. Tata Consultancy Services Limited Company Summary
Table 43. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Product Offerings
Table 44. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 45. Tata Consultancy Services Limited Key News & Latest Developments
Table 46. Microsoft Inc. Company Summary
Table 47. Microsoft Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 48. Microsoft Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 49. Microsoft Inc. Key News & Latest Developments
Table 50. Salesforce.com Inc. Company Summary
Table 51. Salesforce.com Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 52. Salesforce.com Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 53. Salesforce.com Inc. Key News & Latest Developments
Table 54. NetSuite Inc. Company Summary
Table 55. NetSuite Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 56. NetSuite Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 57. NetSuite Inc. Key News & Latest Developments
Table 58. Nimble Inc. Company Summary
Table 59. Nimble Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 60. Nimble Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 61. Nimble Inc. Key News & Latest Developments
Table 62. SugarCRM Inc. Company Summary
Table 63. SugarCRM Inc. Customer Relationship Management (CRM) Software Product Offerings
Table 64. SugarCRM Inc. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 65. SugarCRM Inc. Key News & Latest Developments
Table 66. SAP SE Company Summary
Table 67. SAP SE Customer Relationship Management (CRM) Software Product Offerings
Table 68. SAP SE Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 69. SAP SE Key News & Latest Developments
Table 70. Amdocs Ltd. Company Summary
Table 71. Amdocs Ltd. Customer Relationship Management (CRM) Software Product Offerings
Table 72. Amdocs Ltd. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 73. Amdocs Ltd. Key News & Latest Developments
Table 74. Sage CRM Solutions Ltd. Company Summary
Table 75. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Product Offerings
Table 76. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 77. Sage CRM Solutions Ltd. Key News & Latest Developments
Table 78. Ramco Systems Ltd. Company Summary
Table 79. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Product Offerings
Table 80. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Revenue (US$, Mn) & (2018-2023)
Table 81. Ramco Systems Ltd. Key News & Latest Developments
List of Figures
Figure 1. Customer Relationship Management (CRM) Software Segment by Type in 2022
Figure 2. Customer Relationship Management (CRM) Software Segment by Application in 2022
Figure 3. Global Customer Relationship Management (CRM) Software Market Overview: 2022
Figure 4. Key Caveats
Figure 5. Global Customer Relationship Management (CRM) Software Market Size: 2022 VS 2029 (US$, Mn)
Figure 6. Global Customer Relationship Management (CRM) Software Revenue, 2018-2029 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Customer Relationship Management (CRM) Software Revenue in 2022
Figure 8. By Type - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 9. By Application - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 10. By Type - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022 & 2029
Figure 11. By Type - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 12. By Application - Global Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2022 & 2029
Figure 13. By Application - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 14. By Region - Global Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 15. By Country - North America Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 16. US Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 17. Canada Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 18. Mexico Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 19. By Country - Europe Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 20. Germany Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 21. France Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 22. U.K. Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 23. Italy Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 24. Russia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 25. Nordic Countries Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 26. Benelux Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 27. By Region - Asia Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 28. China Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 29. Japan Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 30. South Korea Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 31. Southeast Asia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 32. India Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 33. By Country - South America Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 34. Brazil Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 35. Argentina Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 36. By Country - Middle East & Africa Customer Relationship Management (CRM) Software Revenue Market Share, 2018-2029
Figure 37. Turkey Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 38. Israel Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 39. Saudi Arabia Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 40. UAE Customer Relationship Management (CRM) Software Revenue, (US$, Mn), 2018-2029
Figure 41. IBM Corp. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 42. Oracle Corp. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 43. Wipro Limited Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 44. Tata Consultancy Services Limited Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 45. Microsoft Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 46. Salesforce.com Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 47. NetSuite Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 48. Nimble Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 49. SugarCRM Inc. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 50. SAP SE Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 51. Amdocs Ltd. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 52. Sage CRM Solutions Ltd. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
Figure 53. Ramco Systems Ltd. Customer Relationship Management (CRM) Software Revenue Year Over Year Growth (US$, Mn) & (2018-2023)
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Published: 21-Dec-2023 Price: US 3380 Onwards Pages: 98
Market Overview of Global Customer Relationship Management market:
According to our latest research, the global Customer Relationship Management market looks promising in the next 5 years. As of 2022, the global Customer Relationship Management market was estimated at USD XX million, and it's anticipated to reach USD XX million in 2028, with a CAGR of XX% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep and comprehensiv......
Global Outsourced Customer Care Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
Published: 12-Dec-2023 Price: US 3380 Onwards Pages: 115
Market Overview of Global Outsourced Customer Care Services market:
According to our latest research, the global Outsourced Customer Care Services market looks promising in the next 5 years. As of 2022, the global Outsourced Customer Care Services market was estimated at USD 71839.25 million, and it's anticipated to reach USD 93798.75 million in 2028, with a CAGR of 4.55% during the forecast years.
This report covers a research time span from 2018 to 2028, and presents a deep......
Global Contact Center Analytics Market Research Report 2023
Published: 28-Nov-2023 Price: US 2900 Onwards Pages: 93
Contact center analytics are software tools that convert raw data into useful and actionable information by making correlations, uncovering trends and identifying root cause. Contact centers typically use multiple systems - order entry, CRM, ACD, IVR, quality management - in The course of serving customers.
According to QYResearch's new survey, global Contact Center Analytics market is projected to reach US$ 2707.6 million in 2029, increasing from US$ 1145.2 million in 2022, with The CAGR......
2023-2031 Report on Global Contact Center Market by Player, Region, Type, Application and Sales Channel
Published: 06-Nov-2023 Price: US 2500 Onwards Pages: 104
This report studies the Contact Center market, covering market size for segment by type (Outbound Services, Inbound Services, etc.), by application (Telecom & IT, BFSI, etc.), by sales channel (Direct Channel, Distribution Channel), by player (Teleperformance, Alorica, Convergys, Atento S.A, Sykes Enterprises, etc.) and by region (North America, Europe, Asia-Pacific, South America and Middle East & Africa).
This report provides detailed historical analysis of global market for Con......
Global Contact Center Market Status and Outlook 2023-2028
Published: 06-Nov-2023 Price: US 3160 Onwards Pages: 127
The call center is a system based on modern communication and CTI platforms, using IVR, ACD and other functions, which can handle a large number of different incoming and outgoing phone calls and services at the same time.
Our market research experts provide qualitative and quantitative analysis of the market based on involving economic and non-economic factors in the same report with market value (million USD) data for each segment and sub-segment. This way, clients can achieve all their......
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