For a long time, the cure for diabetes type 1 and type 2 has relied on agonizing insulin shots for patients or insulin infusion via mechanical pumps. Regarding this, experts have been creating artificial pancreatic beta cells with the he…
Communications service providers (CSPs) that are serious about improving customer experience must use systems that measure customer feedback to enable them to relate this back to internal operational systems. This enables them to optimise their operations and improve customer experience. The scope of customer experience management (CEM) is extensive, therefore KPIs from many BSS and OSS systems are required as well as other data.
This Strategy Report:
- considers which systems CSPs need to address their CEM needs, examines customer experience management systems (CEMS) and considers whether they can be provided by a single vendor
- assesses the CEMS market
- provides vendor profiles of key players in the CEMS market
- provides a definition and framework for assessing solutions.
- Accanto Systems
- Huawei Technologies
- NICE Systems
- ResponseTek Networks
- Satmetrix Systems