COVID-19 World Agent Performance Optimization (APO) Market Research Report (by Product Type, End-User / Application and Regions / Countries)

Publisher Name :
Date: 18-Sep-2020
No. of pages: 100

Summary

Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.

This report includes market status and forecast of global and major regions, with introduction of vendors, regions, product types and end industries; and this report counts product types and end industries in global and major regions.

The report includes as follows:

The report provides current data, historical overview and future forecast.

The report includes an in-depth analysis of the Global market for Agent Performance Optimization (APO) , covering Global total and major region markets.

The data of 2017-2025 are included. All-inclusive market are given through data on sales, consumption, and prices (Global total and

By major regions).

The report provides introduction of leading Global manufacturers.

Agent Performance Optimization (APO) market prospects to 2025 are included (in sales, consumption and price).

Market Segment as follows:

By Region / Countries

- North America (U.S., Canada, Mexico)

- Europe (Germany, U.K., France, Italy, Russia, Spain etc)

- Asia-Pacific (China, India, Japan, Southeast Asia etc)

- South America (Brazil, Argentina etc)

- Middle East & Africa (Saudi Arabia, South Africa etc)

By Type

- Cloud Based

- On Premises

By End-User / Application

- Small & Mid-sized Businesses

- Large Enterprises

By Company

- NICE Ltd

- Genesys

- Verint Systems Inc

- Aspect

- Calabrio

- Five9

- Teleopti AB

- ZOOM International

- InVision AG

- Upstream Works Software

- Envision Telephony

- CallMiner

- CallFinder

- HigherGround, Inc.

COVID-19 World Agent Performance Optimization (APO) Market Research Report (by Product Type, End-User / Application and Regions / Countries)

Table of Contents

Part 1 Market Definition
1.1 Market Segment Overview
Figure Global Agent Performance Optimization (APO) Market Size (Million USD) 2017-2025
1.2 by Type
Table Global Agent Performance Optimization (APO) Market and Growth by Type
1.3 by End-Use / Application
Table Global Agent Performance Optimization (APO) Market and Growth by End-Use / Application
2 Global Market by Vendors
2.1 Market Share
Table Global Agent Performance Optimization (APO) Revenue (Million USD) by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Revenue Share by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Vendors (2017-2019)
2.2 Vendor Profile
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
2.3 Dynamic of Vendors
3 Global Market by Type
3.1 Market Share
Table Global Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Type (2017-2019)
3.2 Introduction of End-Use by Different Products
4 Global Market by End-Use / Application
4.1 Market Share
Table Global Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by End-Use / Application (2017-2019)
4.2 Overview of Consumption Characteristics
4.2.1 Preference Driven
4.2.2 Substitutability
4.2.3 Influence by Strategy
4.2.4 Professional Needs
5 Global Market by Regions
5.1 Market Share
Table Global Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Regions (2017-2019)
5.2 Regional Market Growth
5.2.1 North America
Figure North America Market Growth 2015-2018
5.2.2 Europe
Figure Europe Market Growth 2017-2019
5.2.3 Asia-Pacific
Figure Asia-Pacific Market Growth 2017-2019
5.2.4 South America
Figure South America Market Growth 2017-2019
5.2.5 Middle East & Africa
Figure Middle East & Africa Market Growth 2017-2019
6 North America Market
6.1 by Type
Table North America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
6.2 by End-Use / Application
Table North America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
6.3 by Regions
Table North America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
7 Europe Market
7.1 by Type
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Type (2017-2019)
7.2 by End-Use / Application
Table Europe Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
7.3 by Regions
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
8 Asia-Pacific Market
8.1 by Type
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2017-2019)
8.2 by End-Use / Application
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
8.3 by Regions
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
9 South America Market
9.1 by Type
Table South America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
9.2 by End-Use / Application
Table South America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
9.3 by Regions
Table South America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
10 Middle East & Africa Market
10.1 by Type
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2017-2019)
10.2 by End-Use / Application
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
10.3 by Regions
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
11 Market Forecast
11.1 Global Market Forecast (2020-2025)
Figure Global Agent Performance Optimization (APO) Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Agent Performance Optimization (APO) Market Volume () and Growth Forecast (2020-2025)
11.2 Market Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume () Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume Share Forecast by Regions (2020-2025)
11.3 Market Forecast by Type (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Type (2020-2025)
Table Global Agent Performance Optimization (APO)Market Share by Forecast Type (2020-2025)
11.4 Market Forecast by End-Use / Application (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by End-Use / Application (2020-2025)
12 Key Manufacturers
12.ALK-Abello NICE Ltd
12.1.2 Company Overview
12.1.2 Product and End-User / Application
12.1.3 Business Data (Sales Revenue, Cost and Margin)
Table Sales Revenue, Volume, Price, Cost and Margin of NICE Ltd
12.2 Genesys
12.3 Verint Systems Inc
12.4 Aspect
12.5 Calabrio
12.6 Five9
12.7 Teleopti AB
12.8 ZOOM International
12.9 InVision AG
12.10 Upstream Works Software
12.11 Envision Telephony
12.12 CallMiner
12.13 CallFinder
12.14 HigherGround, Inc.
13 Overview of Industry Development (COVID-19)
13.1 Analysis of Industry Development (COVID-19)
13.2 Industry Development Stage (COVID-19)
13.3 General Situation of Industry Development (COVID-19)
13.4 Analysis of Industry Development Characteristics (COVID-19)
14 Research Conclusion

List of Tables

Table Global Agent Performance Optimization (APO) Market and Growth by Type
Table Global Agent Performance Optimization (APO) Market and Growth by End-Use / Application
Table Global Agent Performance Optimization (APO) Revenue (Million USD) by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Revenue Share by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Vendors (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Vendors (2017-2019)
Table Headquarter, Factories & Sales Regions Comparison of Vendors
Table Product List of Vendors
Table Global Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Type (2017-2019)
Table Global Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by End-Use / Application (2017-2019)
Table Global Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume () by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market Volume Share by Regions (2017-2019)
Table North America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table North America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table North America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table North America Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Europe Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Europe Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Europe Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Asia-Pacific Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table South America Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table South America Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table South America Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table South America Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Type (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Type (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by End-Use / Application (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by End-Use / Application (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market (Million USD) by Regions (2017-2019)
Table Middle East & Africa Agent Performance Optimization (APO) Market Share by Regions (2017-2019)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume () Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market Volume Share Forecast by Regions (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by Type (2020-2025)
Table Global Agent Performance Optimization (APO)Market Share by Forecast Type (2020-2025)
Table Global Agent Performance Optimization (APO) Market (Million USD) Forecast by End-Use / Application (2020-2025)
Table Global Agent Performance Optimization (APO) Market Share Forecast by End-Use / Application (2020-2025)
Table Sales Revenue, Volume, Price, Cost and Margin of NICE Ltd
Table Sales Revenue, Volume, Price, Cost and Margin of Genesys
Table Sales Revenue, Volume, Price, Cost and Margin of Verint Systems Inc
Table Sales Revenue, Volume, Price, Cost and Margin of Aspect
Table Sales Revenue, Volume, Price, Cost and Margin of Calabrio
Table Sales Revenue, Volume, Price, Cost and Margin of Five9
Table Sales Revenue, Volume, Price, Cost and Margin of Teleopti AB
Table Sales Revenue, Volume, Price, Cost and Margin of ZOOM International
Table Sales Revenue, Volume, Price, Cost and Margin of InVision AG
Table Sales Revenue, Volume, Price, Cost and Margin of Upstream Works Software
Table Sales Revenue, Volume, Price, Cost and Margin of Envision Telephony
Table Sales Revenue, Volume, Price, Cost and Margin of CallMiner
Table Sales Revenue, Volume, Price, Cost and Margin of CallFinder
Table Sales Revenue, Volume, Price, Cost and Margin of HigherGround, Inc.

List of Figures

Figure Global Agent Performance Optimization (APO) Market Size (Million USD) 2017-2025
Figure North America Market Growth 2015-2018
Figure Europe Market Growth 2017-2019
Figure Asia-Pacific Market Growth 2017-2019
Figure South America Market Growth 2017-2019
Figure Middle East & Africa Market Growth 2017-2019
Figure Global Agent Performance Optimization (APO) Market (Million USD) and Growth Forecast (2020-2025)
Figure Global Agent Performance Optimization (APO) Market Volume () and Growth Forecast (2020-2025)
  • Global Chemical Plating Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 139
    According to this study, over the next five years the Chemical Plating market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Chemical Plating business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Chemical Plating market by product type, applicati......
  • Global Educational Management Software Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 115
    According to this study, over the next five years the Educational Management Software market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Educational Management Software business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Educational Manageme......
  • Global Library Automation Management System Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 116
    According to this study, over the next five years the Library Automation Management System market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Library Automation Management System business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Library Au......
  • Global Large Equipment Rental Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 133
    According to this study, over the next five years the Large Equipment Rental market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Large Equipment Rental business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Large Equipment Rental market by produ......
  • Global Cyber Threat Intelligence Services Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 136
    According to this study, over the next five years the Cyber Threat Intelligence Services market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Cyber Threat Intelligence Services business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Cyber Threat I......
  • Global Assessment In Higher Education Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 139
    According to this study, over the next five years the Assessment In Higher Education market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Assessment In Higher Education business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Assessment In Higher E......
  • Global Online Exam Proctoring Software Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 136
    According to this study, over the next five years the Online Exam Proctoring Software market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Online Exam Proctoring Software business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Online Exam Proctori......
  • Global Ultraviolet Curing Technology Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 134
    According to this study, over the next five years the Ultraviolet Curing Technology market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Ultraviolet Curing Technology business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Ultraviolet Curing Techn......
  • Global Operating Theater (OT) Systems Market Growth (Status and Outlook) 2020-2025
    Published: 20-Oct-2020        Price: US 3660 Onwards        Pages: 136
    According to this study, over the next five years the Operating Theater (OT) Systems market will register a xx%% CAGR in terms of revenue, the global market size will reach $ xx million by 2025, from $ xx million in 2019. In particular, this report presents the global revenue market share of key companies in Operating Theater (OT) Systems business, shared in Chapter 3. This report presents a comprehensive overview, market shares, and growth opportunities of Operating Theater (OT)......
  • SERVICES
    Value for Money
    We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
    Ever Growing Inventory
    Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
    One Stop Solution
    Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
    Dedicated Client Engagement
    Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
    Saving Time and Efforts
    Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
    Payment Flexibility
    Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
    Post-Purchase Research Support
    Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - [email protected] / +1 888 391 5441 )
    • Ad Hoc
    • Pay - as - you - go / Bucket Subscriptions
    • Fixed Cost for #of reports
    • Customize / Personalize as per your needs