Contact Center Market - Global Outlook and Forecast 2021-2027

Publisher Name :
Date: 09-Sep-2021
No. of pages: 93

This report contains market size and forecasts of Contact Center in Global, including the following market information:

Global Contact Center Market Revenue, 2016-2021, 2022-2027, ($ millions)

Global top five companies in 2020 (%)

The global Contact Center market was valued at 33120 million in 2020 and is projected to reach US$ 38010 million by 2027, at a CAGR of 3.5% during the forecast period.

MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Contact Center companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.

Total Market by Segment:

Global Contact Center Market, By Type, 2016-2021, 2022-2027 ($ millions)

Global Contact Center Market Segment Percentages, By Type, 2020 (%)

- On-premise Type

- Cloud-based Type

China Contact Center Market, By Application, 2016-2021, 2022-2027 ($ millions)

China Contact Center Market Segment Percentages, By Application, 2020 (%)

- Telecommunication

- Banking, Financial Services and Insurance (BFSI)

- Government and Public Sector

- Healthcare and Life Sciences

- Retail and Consumer Goods

- Others

Global Contact Center Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)

Global Contact Center Market Segment Percentages, By Region and Country, 2020 (%)

- North America

- - US

- - Canada

- - Mexico

- Europe

- - Germany

- - France

- - U.K.

- - Italy

- - Russia

- - Nordic Countries

- - Benelux

- - Rest of Europe

- Asia

- - China

- - Japan

- - South Korea

- - Southeast Asia

- - India

- - Rest of Asia

- South America

- - Brazil

- - Argentina

- - Rest of South America

- Middle East & Africa

- - Turkey

- - Israel

- - Saudi Arabia

- - UAE

- - Rest of Middle East & Africa

Competitor Analysis

The report also provides analysis of leading market participants including:

Total Contact Center Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)

Total Contact Center Market Competitors Revenues Share in Global, by Players 2020 (%)

Further, the report presents profiles of competitors in the market, including the following:

- Teleperformance

- Alorica

- Convergys

- Atento S.A

- Sykes Enterprises

- Arvato

- Serco Group

- Acticall (Sitel)

- Transcom

- TeleTech

- Concentrix (SYNNEX)

- HKT Teleservices

- Comdata Group

Contact Center Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Contact Center Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Overall Market Size
2.1 Global Contact Center Market Size: 2021 VS 2027
2.2 Global Contact Center Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Players in Global Market
3.2 Top Global Contact Center Companies Ranked by Revenue
3.3 Global Contact Center Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Companies in Global Market, by Revenue in 2020
3.5 Global Companies Contact Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Contact Center Market Size Markets, 2021 & 2027
4.1.2 On-premise Type
4.1.3 Cloud-based Type
4.2 By Type - Global Contact Center Revenue & Forecasts
4.2.1 By Type - Global Contact Center Revenue, 2016-2021
4.2.2 By Type - Global Contact Center Revenue, 2022-2027
4.2.3 By Type - Global Contact Center Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Market Size, 2021 & 2027
5.1.2 Telecommunication
5.1.3 Banking, Financial Services and Insurance (BFSI)
5.1.4 Government and Public Sector
5.1.5 Healthcare and Life Sciences
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - Global Contact Center Revenue & Forecasts
5.2.1 By Application - Global Contact Center Revenue, 2016-2021
5.2.2 By Application - Global Contact Center Revenue, 2022-2027
5.2.3 By Application - Global Contact Center Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Contact Center Market Size, 2021 & 2027
6.2 By Region - Global Contact Center Revenue & Forecasts
6.2.1 By Region - Global Contact Center Revenue, 2016-2021
6.2.2 By Region - Global Contact Center Revenue, 2022-2027
6.2.3 By Region - Global Contact Center Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Contact Center Revenue, 2016-2027
6.3.2 US Contact Center Market Size, 2016-2027
6.3.3 Canada Contact Center Market Size, 2016-2027
6.3.4 Mexico Contact Center Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Contact Center Revenue, 2016-2027
6.4.2 Germany Contact Center Market Size, 2016-2027
6.4.3 France Contact Center Market Size, 2016-2027
6.4.4 U.K. Contact Center Market Size, 2016-2027
6.4.5 Italy Contact Center Market Size, 2016-2027
6.4.6 Russia Contact Center Market Size, 2016-2027
6.4.7 Nordic Countries Contact Center Market Size, 2016-2027
6.4.8 Benelux Contact Center Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Contact Center Revenue, 2016-2027
6.5.2 China Contact Center Market Size, 2016-2027
6.5.3 Japan Contact Center Market Size, 2016-2027
6.5.4 South Korea Contact Center Market Size, 2016-2027
6.5.5 Southeast Asia Contact Center Market Size, 2016-2027
6.5.6 India Contact Center Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Contact Center Revenue, 2016-2027
6.6.2 Brazil Contact Center Market Size, 2016-2027
6.6.3 Argentina Contact Center Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Revenue, 2016-2027
6.7.2 Turkey Contact Center Market Size, 2016-2027
6.7.3 Israel Contact Center Market Size, 2016-2027
6.7.4 Saudi Arabia Contact Center Market Size, 2016-2027
6.7.5 UAE Contact Center Market Size, 2016-2027
7 Players Profiles
7.1 Teleperformance
7.1.1 Teleperformance Corporate Summary
7.1.2 Teleperformance Business Overview
7.1.3 Teleperformance Contact Center Major Product Offerings
7.1.4 Teleperformance Contact Center Revenue in Global (2016-2021)
7.1.5 Teleperformance Key News
7.2 Alorica
7.2.1 Alorica Corporate Summary
7.2.2 Alorica Business Overview
7.2.3 Alorica Contact Center Major Product Offerings
7.2.4 Alorica Contact Center Revenue in Global (2016-2021)
7.2.5 Alorica Key News
7.3 Convergys
7.3.1 Convergys Corporate Summary
7.3.2 Convergys Business Overview
7.3.3 Convergys Contact Center Major Product Offerings
7.3.4 Convergys Contact Center Revenue in Global (2016-2021)
7.3.5 Convergys Key News
7.4 Atento S.A
7.4.1 Atento S.A Corporate Summary
7.4.2 Atento S.A Business Overview
7.4.3 Atento S.A Contact Center Major Product Offerings
7.4.4 Atento S.A Contact Center Revenue in Global (2016-2021)
7.4.5 Atento S.A Key News
7.5 Sykes Enterprises
7.5.1 Sykes Enterprises Corporate Summary
7.5.2 Sykes Enterprises Business Overview
7.5.3 Sykes Enterprises Contact Center Major Product Offerings
7.5.4 Sykes Enterprises Contact Center Revenue in Global (2016-2021)
7.5.5 Sykes Enterprises Key News
7.6 Arvato
7.6.1 Arvato Corporate Summary
7.6.2 Arvato Business Overview
7.6.3 Arvato Contact Center Major Product Offerings
7.6.4 Arvato Contact Center Revenue in Global (2016-2021)
7.6.5 Arvato Key News
7.7 Serco Group
7.7.1 Serco Group Corporate Summary
7.7.2 Serco Group Business Overview
7.7.3 Serco Group Contact Center Major Product Offerings
7.4.4 Serco Group Contact Center Revenue in Global (2016-2021)
7.7.5 Serco Group Key News
7.8 Acticall (Sitel)
7.8.1 Acticall (Sitel) Corporate Summary
7.8.2 Acticall (Sitel) Business Overview
7.8.3 Acticall (Sitel) Contact Center Major Product Offerings
7.8.4 Acticall (Sitel) Contact Center Revenue in Global (2016-2021)
7.8.5 Acticall (Sitel) Key News
7.9 Transcom
7.9.1 Transcom Corporate Summary
7.9.2 Transcom Business Overview
7.9.3 Transcom Contact Center Major Product Offerings
7.9.4 Transcom Contact Center Revenue in Global (2016-2021)
7.9.5 Transcom Key News
7.10 TeleTech
7.10.1 TeleTech Corporate Summary
7.10.2 TeleTech Business Overview
7.10.3 TeleTech Contact Center Major Product Offerings
7.10.4 TeleTech Contact Center Revenue in Global (2016-2021)
7.10.5 TeleTech Key News
7.11 Concentrix (SYNNEX)
7.11.1 Concentrix (SYNNEX) Corporate Summary
7.11.2 Concentrix (SYNNEX) Business Overview
7.11.3 Concentrix (SYNNEX) Contact Center Major Product Offerings
7.11.4 Concentrix (SYNNEX) Contact Center Revenue in Global (2016-2021)
7.11.5 Concentrix (SYNNEX) Key News
7.12 HKT Teleservices
7.12.1 HKT Teleservices Corporate Summary
7.12.2 HKT Teleservices Business Overview
7.12.3 HKT Teleservices Contact Center Major Product Offerings
7.12.4 HKT Teleservices Contact Center Revenue in Global (2016-2021)
7.12.5 HKT Teleservices Key News
7.13 Comdata Group
7.13.1 Comdata Group Corporate Summary
7.13.2 Comdata Group Business Overview
7.13.3 Comdata Group Contact Center Major Product Offerings
7.13.4 Comdata Group Contact Center Revenue in Global (2016-2021)
7.13.5 Comdata Group Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Contact Center Market Opportunities & Trends in Global Market
Table 2. Contact Center Market Drivers in Global Market
Table 3. Contact Center Market Restraints in Global Market
Table 4. Key Players of Contact Center in Global Market
Table 5. Top Contact Center Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Contact Center Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Contact Center Revenue Share by Companies, 2016-2021
Table 8. Global Companies Contact Center Product Type
Table 9. List of Global Tier 1 Contact Center Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - Global Contact Center Revenue, (US$, Mn), 2021 VS 2027
Table 12. By Type - Contact Center Revenue in Global (US$, Mn), 2016-2021
Table 13. By Type - Contact Center Revenue in Global (US$, Mn), 2022-2027
Table 14. By Application - Global Contact Center Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - Contact Center Revenue in Global (US$, Mn), 2016-2021
Table 16. By Application - Contact Center Revenue in Global (US$, Mn), 2022-2027
Table 17. By Region - Global Contact Center Revenue, (US$, Mn), 2021 VS 2027
Table 18. By Region - Global Contact Center Revenue (US$, Mn), 2016-2021
Table 19. By Region - Global Contact Center Revenue (US$, Mn), 2022-2027
Table 20. By Country - North America Contact Center Revenue, (US$, Mn), 2016-2021
Table 21. By Country - North America Contact Center Revenue, (US$, Mn), 2022-2027
Table 22. By Country - Europe Contact Center Revenue, (US$, Mn), 2016-2021
Table 23. By Country - Europe Contact Center Revenue, (US$, Mn), 2022-2027
Table 24. By Region - Asia Contact Center Revenue, (US$, Mn), 2016-2021
Table 25. By Region - Asia Contact Center Revenue, (US$, Mn), 2022-2027
Table 26. By Country - South America Contact Center Revenue, (US$, Mn), 2016-2021
Table 27. By Country - South America Contact Center Revenue, (US$, Mn), 2022-2027
Table 28. By Country - Middle East & Africa Contact Center Revenue, (US$, Mn), 2016-2021
Table 29. By Country - Middle East & Africa Contact Center Revenue, (US$, Mn), 2022-2027
Table 30. Teleperformance Corporate Summary
Table 31. Teleperformance Contact Center Product Offerings
Table 32. Teleperformance Contact Center Revenue (US$, Mn), (2016-2021)
Table 33. Alorica Corporate Summary
Table 34. Alorica Contact Center Product Offerings
Table 35. Alorica Contact Center Revenue (US$, Mn), (2016-2021)
Table 36. Convergys Corporate Summary
Table 37. Convergys Contact Center Product Offerings
Table 38. Convergys Contact Center Revenue (US$, Mn), (2016-2021)
Table 39. Atento S.A Corporate Summary
Table 40. Atento S.A Contact Center Product Offerings
Table 41. Atento S.A Contact Center Revenue (US$, Mn), (2016-2021)
Table 42. Sykes Enterprises Corporate Summary
Table 43. Sykes Enterprises Contact Center Product Offerings
Table 44. Sykes Enterprises Contact Center Revenue (US$, Mn), (2016-2021)
Table 45. Arvato Corporate Summary
Table 46. Arvato Contact Center Product Offerings
Table 47. Arvato Contact Center Revenue (US$, Mn), (2016-2021)
Table 48. Serco Group Corporate Summary
Table 49. Serco Group Contact Center Product Offerings
Table 50. Serco Group Contact Center Revenue (US$, Mn), (2016-2021)
Table 51. Acticall (Sitel) Corporate Summary
Table 52. Acticall (Sitel) Contact Center Product Offerings
Table 53. Acticall (Sitel) Contact Center Revenue (US$, Mn), (2016-2021)
Table 54. Transcom Corporate Summary
Table 55. Transcom Contact Center Product Offerings
Table 56. Transcom Contact Center Revenue (US$, Mn), (2016-2021)
Table 57. TeleTech Corporate Summary
Table 58. TeleTech Contact Center Product Offerings
Table 59. TeleTech Contact Center Revenue (US$, Mn), (2016-2021)
Table 60. Concentrix (SYNNEX) Corporate Summary
Table 61. Concentrix (SYNNEX) Contact Center Product Offerings
Table 62. Concentrix (SYNNEX) Contact Center Revenue (US$, Mn), (2016-2021)
Table 63. HKT Teleservices Corporate Summary
Table 64. HKT Teleservices Contact Center Product Offerings
Table 65. HKT Teleservices Contact Center Revenue (US$, Mn), (2016-2021)
Table 66. Comdata Group Corporate Summary
Table 67. Comdata Group Contact Center Product Offerings
Table 68. Comdata Group Contact Center Revenue (US$, Mn), (2016-2021)
List of Figures
Figure 1. Contact Center Segment by Type
Figure 2. Contact Center Segment by Application
Figure 3. Global Contact Center Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Contact Center Market Size: 2021 VS 2027 (US$, Mn)
Figure 6. Global Contact Center Revenue, 2016-2027 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Contact Center Revenue in 2020
Figure 8. By Type - Global Contact Center Revenue Market Share, 2016-2027
Figure 9. By Application - Global Contact Center Revenue Market Share, 2016-2027
Figure 10. By Region - Global Contact Center Revenue Market Share, 2016-2027
Figure 11. By Country - North America Contact Center Revenue Market Share, 2016-2027
Figure 12. US Contact Center Revenue, (US$, Mn), 2016-2027
Figure 13. Canada Contact Center Revenue, (US$, Mn), 2016-2027
Figure 14. Mexico Contact Center Revenue, (US$, Mn), 2016-2027
Figure 15. By Country - Europe Contact Center Revenue Market Share, 2016-2027
Figure 16. Germany Contact Center Revenue, (US$, Mn), 2016-2027
Figure 17. France Contact Center Revenue, (US$, Mn), 2016-2027
Figure 18. U.K. Contact Center Revenue, (US$, Mn), 2016-2027
Figure 19. Italy Contact Center Revenue, (US$, Mn), 2016-2027
Figure 20. Russia Contact Center Revenue, (US$, Mn), 2016-2027
Figure 21. Nordic Countries Contact Center Revenue, (US$, Mn), 2016-2027
Figure 22. Benelux Contact Center Revenue, (US$, Mn), 2016-2027
Figure 23. By Region - Asia Contact Center Revenue Market Share, 2016-2027
Figure 24. China Contact Center Revenue, (US$, Mn), 2016-2027
Figure 25. Japan Contact Center Revenue, (US$, Mn), 2016-2027
Figure 26. South Korea Contact Center Revenue, (US$, Mn), 2016-2027
Figure 27. Southeast Asia Contact Center Revenue, (US$, Mn), 2016-2027
Figure 28. India Contact Center Revenue, (US$, Mn), 2016-2027
Figure 29. By Country - South America Contact Center Revenue Market Share, 2016-2027
Figure 30. Brazil Contact Center Revenue, (US$, Mn), 2016-2027
Figure 31. Argentina Contact Center Revenue, (US$, Mn), 2016-2027
Figure 32. By Country - Middle East & Africa Contact Center Revenue Market Share, 2016-2027
Figure 33. Turkey Contact Center Revenue, (US$, Mn), 2016-2027
Figure 34. Israel Contact Center Revenue, (US$, Mn), 2016-2027
Figure 35. Saudi Arabia Contact Center Revenue, (US$, Mn), 2016-2027
Figure 36. UAE Contact Center Revenue, (US$, Mn), 2016-2027
Figure 37. Teleperformance Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 38. Alorica Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 39. Convergys Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 40. Atento S.A Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 41. Sykes Enterprises Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 42. Arvato Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 43. Serco Group Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 44. Acticall (Sitel) Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 45. Transcom Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 46. TeleTech Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 47. Concentrix (SYNNEX) Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 48. HKT Teleservices Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 49. Comdata Group Contact Center Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
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