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Service Procurement Market by Solution (Contingent Workforce Management, Freelancer Management, Services Governance, MSA Management), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2022

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Date: 25-Jan-2018
No. of pages: 121
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Growing number of freelancers in the job market and increasing impetus on workforce analytics and effective management of spending on contractual workers are driving the service procurement market.

The service procurement market size is expected to grow from USD 579.5million in 2017 to USD 1,011.6million by 2022, at a Compound Annual Growth Rate (CAGR) of 11.8% during the forecast period. This market is driven by growing impetus on workforce analytics, and opportunities created with technological advancements for temporary workers to grow in the services sector. On the other hand, a temporary worker’s access to corporate facilities and systems and lack of online order management are major restraints for the service procurement market growth.

Contingent workforce management solution is expected to hold a high market size during the forecast period.

A contingent workforce consists of people such as consultants, professors, and independent contractors which are not on the hiring company’s payroll. Contingent workforce management includes competencies, such as rate cards, analytics, reporting and cost benchmarking. Contingent workforce management has many benefits, such as cost savings, low administrative costs, and no mandate to pay payroll taxes and health insurance subscriptions.

On-premises deployment mode is expected to hold a larger market size during the forecast period.

The on-premises deployment refers to the installation of application on an organization’s premises, rather than at are mote facility. On-premises solutions are delivered on a one-time license fee, along with a service agreement. As this deployment requires huge infrastructure and its own data center, organizations that can afford this cost usually deploy on-premises solutions. Therefore, Small and Medium-sized Enterprises (SMEs) often face the dilemma of choosing between hosted and on-premises solutions. With advantages, such as control over the system and data, and dedicated staff for maintenance and support, it also comes with some drawbacks, such as high deployment cost and good infrastructure requirements, which are not always possible for every organization to invest in. However, the growth of on-premises deployment type is being affected by the rapid development of cloud computing solutions.

Asia Pacific is projected to grow at the highest CAGR and North America is expected to hold the largest market size during the forecast period.

North America has the first-mover advantage in the adoption of new technologies, such as analytics, big data, and cloud platforms. Companies are willingly investing in North America. The factors driving the growth of the service procurement market in North America are stable economy, technology enhancements, and infrastructure costs. APAC consists of growing economies and has a favorable market for vendors of services procurement solutions. India, China, Australia, and Japan are major contributors to the growth of service procurement market in APAC.

In the process of determining and verifying the market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up of profiles of primary participants is given below as:


  • By company type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%

  • By designation: C-level – 35%, Director level – 25%, and Others – 40%

  • By region: North America – 48%, Europe – 22%, APAC – 22%, Latin America –4%, and MEA–4%


The services procurement solutions ecosystem comprises major vendors, such asSAP Fieldglass (US), Beeline (US), DCR Workforce (US), PRO Unlimited (US), PeopleFluent (US), Provade (US), PIXID (France), Upwork (US), Field Nation (US), Work Market (US), Superior Group (US),Enlighta (US), and Target Recruit (US).

Research Coverage

The report includes in-depth competitive analysis of these key players in the service procurement market, with company profiles, recent developments, and key market strategies. The research report segments the service procurement market by solution, service, deployment type, organization size, vertical, and region.

Reasons to Buy the Report

The report on the global service procurement market will help leaders/new entrants in the market in the following ways:


  • The report segments the service procurement market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the sub segments. The market numbers are further split across various industries and regions.

  • The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

  • This report will help stakeholders in better understanding the competitors and gaining more insights to better position their businesses. There is a separate section on competitive landscape, including competitor ecosystem, and mergers and acquisitions. Besides, there are company profiles of 12major vendors in this market. The section provides market internals that can put players ahead of the competitors.

Service Procurement Market by Solution (Contingent Workforce Management, Freelancer Management, Services Governance, MSA Management), Service, Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Service Procurement Market
4.2 Market By Component
4.3 Market By Deployment Type
4.4 Market By Organization Size
4.5 Market By Industry Vertical and Region

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Effective Management of Spending on Contractual Workers
5.2.1.2 Increase in the Number of Freelancers in the Market
5.2.1.3 Growing Focus on Workforce Analytics
5.2.2 Restraints
5.2.2.1 Temporary Workers’ Access to Corporate Facilities and Systems
5.2.2.2 Lack of Online Order Management
5.2.3 Opportunities
5.2.3.1 Increasing Number of Temporary Workers in the Services Sector
5.2.3.2 Increase in Solution Adoption Among Service Providers
5.2.4 Challenges
5.2.4.1 Selection Process of Services is Complex
5.2.4.2 Different Pricing Models
5.3 Services Procurement Solutions: Use Cases
5.3.1 Use Case #1
5.3.2 Use Case #2
5.3.3 Use Case #3

6 Service Procurement Market, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Contingent Workforce Management
6.2.2 Freelancer Management
6.2.3 Statement of Work Procurement
6.2.4 Services Governance and Master Service Agreement Management
6.2.5 Analytics and Reporting
6.2.6 Resource Sourcing and Tracking
6.3 Services
6.3.1 Deployment and Integration
6.3.2 Support and Maintenance
6.3.3 Consulting

7 Service Procurement Market, By Deployment Type
7.1 Introduction
7.2 On-Premises
7.3 Cloud

8 Market By Organization Size
8.1 Introduction
8.2 Large Enterprises
8.3 Small and Medium-Sized Enterprises

9 Service Procurement Market, By Industry Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Telecom and IT
9.4 Manufacturing
9.5 Retail and Consumer Goods
9.6 Government
9.7 Healthcare and Life Sciences
9.8 Transportation and Logistics
9.9 Energy and Utilities
9.10 Others

10 Service Procurement Market, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Market Ranking
11.3 Competitive Scenario
11.3.1 New Product Launches
11.3.2 Business Expansions
11.3.3 Acquisitions
11.3.4 Partnerships

12 Company Profiles
12.1 SAP Fieldglass
(Business Overview, Products Offered, Recent Developments, SWOT Analysis, and MnM View)
12.2 Beeline
12.3 DCR Workforce
12.4 PRO Unlimited
12.5 Peoplefluent
12.6 Provade
12.7 Upwork
12.8 Field Nation
12.9 Workmarket
12.10 Superior Group
12.11 Enlighta
12.12 Pixid
*Details on Business Overview, Products Offered, Recent Developments, SWOT Analysis, and MnM View Might Not Be Captured in Case of Unlisted Companies.
12.13 Key Innovators
12.13.1 Targetrecruit

13 Appendix
13.1 Key Industry Insights
13.2 Discussion Guide
13.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.4 Introducing RT: Real-Time Market Intelligence
13.5 Available Customizations
13.6 Related Reports
13.7 Author Details

List of Tables

Table 1 Service Procurement Market Size, By Component, 2015–2022 (USD Million)
Table 2 Solutions: Market Size, 2015–2022 (USD Million)
Table 3 Contingent Workforce Management Market Size, By Region, 2015–2022 (USD Million)
Table 4 Freelancer Management Market Size, By Region, 2015–2022 (USD Million)
Table 5 Statement of Work Procurement Market Size, By Region, 2015–2022 (USD Million)
Table 6 Services Governance and Master Service Agreement Management Market Size, By Region, 2015–2022 (USD Million)
Table 7 Analytics and Reporting Market Size, By Region, 2015–2022 (USD Million)
Table 8 Resource Sourcing and Tracking Market Size, By Region, 2015–2022 (USD Million)
Table 9 Services: Market Size, 2015–2022 (USD Million)
Table 10 Deployment and Integration Market Size, By Region, 2015–2022 (USD Million)
Table 11 Support and Maintenance Market Size, By Region, 2015–2022 (USD Million)
Table 12 Consulting Market Size, By Region, 2015–2022 (USD Million)
Table 13 Service Procurement Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 14 On-Premises: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 16 Market Size, By Organization Size, 2015–2022 (USD Million)
Table 17 Large Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Small and Medium-Sized Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 19 Service Procurement Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 20 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 21 Telecom and IT: Market Size, By Region, 2015–2022 (USD Million)
Table 22 Manufacturing: Market Size, By Region, 2015–2022 (USD Million)
Table 23 Retail and Consumer Goods: Market Size, By Region, 2015–2022 (USD Million)
Table 24 Government: Market Size, By Region, 2015–2022 (USD Million)
Table 25 Healthcare and Life Sciences: Market Size, By Region, 2015–2022 (USD Million)
Table 26 Transportation and Logistics: Market Size, By Region, 2015–2022 (USD Million)
Table 27 Energy and Utilities: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 29 Service Procurement Market Size, By Region, 2015–2022 (USD Million)
Table 30 North America: Market Size, By Component, 2015–2022 (USD Million)
Table 31 North America: Market Size, By Solution, 2015–2022 (USD Million)
Table 32 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 33 North America: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 34 North America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 35 North America: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 36 Europe: Service Procurement Market Size, By Component, 2015–2022 (USD Million)
Table 37 Europe: Market Size, By Solution, 2015–2022 (USD Million)
Table 38 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 39 Europe: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 40 Europe: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 41 Europe: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 42 Asia Pacific: Service Procurement Market Size, By Component, 2015–2022 (USD Million)
Table 43 Asia Pacific: Market Size, By Solution, 2015–2022 (USD Million)
Table 44 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 45 Asia Pacific: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 46 Asia Pacific: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 47 Asia Pacific: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 48 Middle East and Africa: Service Procurement Market Size, By Component, 2015–2022 (USD Million)
Table 49 Middle East and Africa: Market Size, By Solution, 2015–2022 (USD Million)
Table 50 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 51 Middle East and Africa: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 52 Middle East and Africa: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 53 Middle East and Africa: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 54 Latin America: Service Procurement Market Size, By Component, 2015–2022 (USD Million)
Table 55 Latin America: Market Size, By Solution, 2015–2022 (USD Million)
Table 56 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 57 Latin America: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 58 Latin America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 59 Latin America: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 60 Market Ranking for the Service Procurement Market, 2017
Table 61 New Product Launches/Enhancements, 2016–2017
Table 62 Business Expansions, 2016–2017
Table 63 Acquisitions, 2013–2017
Table 64 Partnerships, 2016–2017

List of Figures

1 Service Procurement Market: Market Segmentation
Figure 2 Service Procurement Market: Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market: Assumptions
Figure 7 Market, By Top Segmentations, 2017
Figure 8 Market, By Service, 2017
Figure 9 Market, By Industry Vertical (2017 vs 2022)
Figure 10 Market, By Region
Figure 11 Increased Spending on Temporary Workforce is Expected to Drive the Growth of the Service Procurement Market
Figure 12 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 13 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 14 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 15 Banking, Financial Services, and Insurance Industry Vertical, and North America are Estimated to Dominate the Market in 2017
Figure 16 Service Procurement Market: Drivers, Restraints, Opportunities, and Challenges
Figure 17 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 18 Freelancer Management Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 19 Consulting Segment is Expected to Have the Highest CAGR During the Forecast Period
Figure 20 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 22 Telecom and IT Industry Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 23 North America is Expected to Have the Largest Market Size During the Forecast Period
Figure 24 North America Snapshot: Market
Figure 25 Asia Pacific Snapshot: Service Procurement Market
Figure 26 Key Developments By Leading Players in the Market, 2014–2017
Figure 27 Market Evaluation Framework
Figure 28 SAP Fieldglass: SWOT Analysis
Figure 29 Beeline: SWOT Analysis
Figure 30 DCR Workforce: SWOT Analysis
Figure 31 PRO Unlimited: SWOT Analysis
Figure 32 Peoplefluent: SWOT Analysis

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