Worldwide BPO Market Research Report 2021 by Type, Application, Participants and Countries, COVID-19 Impact, Forecast Year to 2026

Worldwide BPO Market Research Report 2021 by Type, Application, Participants and Countries, COVID-19 Impact, Forecast Year to 2026

Table of Content

1. Introduction
1.1 Definition of the Market
1.2 Research Purpose
1.3 Scope of the Study
1.4 Stakeholders
1.5 Geography Coverage
1.6 Currency Under Consideration
1.7 Volume Units
1.8 Review Cycle
1.9 Summary and Key Findings of the Research
2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach (Involves time, Space, and Persons)
2.3 Data Triangulation
2.4 Assumptions
2.5 Hypothesis of this Research, Clear, Specific, and Testable Statement of This Research
2.6 Limitations of Our Study
2.7 Scene Based Modeling
2.8 Covid-19 Impact/Evaluation
3. Market Dynamics
3.1 Driving Factors
3.1.1 Rising Demand in one or More of the Following Regions: North America, Europe, Asia-Pacific, Latin America, Middle East & Africa
3.1.2 Increasing Use of BPO by Different End-User/Applications
3.2 Restraints and Challenges in the Market
3.3 Opportunities
4. Global BPO Market-Segmentation
4.1 By Type
4.1.1 Finance & Accounting
4.1.2 Human Resources
4.1.3 Knowledge Process Outsourcing
4.1.4 Procurement & Supply Chain
4.1.5 Customer Services
4.1.6 Others
4.2 By End-User/Application Industry
4.2.1 Banking, Financial Services, and Insurance (BFSI)
4.2.2 Healthcare
4.2.3 Manufacturing
4.2.4 IT & Telecommunication
4.2.5 Retail
4.2.6 Others
4.3 By Geography
4.3.1 North America BPO Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)
4.3.1.1 North America BPO Production from 2014-2020
4.3.1.2 North America BPO Consumption from 2014-2020
4.3.1.3 North America BPO Import and Export from 2014-2020
4.3.1.4 North America BPO Market Value ($) and Growth (%) by Type from 2019-2020
4.3.1.5 North America BPO Market Value ($) and Growth (%) by Application from 2019-2020
4.3.1.6 North America BPO Market Value ($) and Growth (%) by Countries from 2019-2020
4.3.1.7 Top North America BPO Participants Value ($) and Market Share (%) in 2019
4.3.2 Europe BPO Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)
4.3.2.1 Europe BPO Production from 2014-2020
4.3.2.2 Europe BPO Consumption from 2014-2020
4.3.2.3 Europe BPO Import and Export from 2014-2020
4.3.2.4 Europe BPO Market Value ($) and Growth (%) by Type from 2019-2020
4.3.2.5 Europe BPO Value ($) and Growth (%) by Application from 2019-2020
4.3.2.6 Europe BPO Market Value ($) and Growth (%) by Countries from 2019-2020
4.3.2.7 Top Europe BPO Participants Value ($) and Market Share (%) in 2019
4.3.3 Asia-Pacific BPO Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)
4.3.3.1 Asia-Pacific BPO Production from 2014-2020
4.3.3.2 Asia-Pacific BPO Consumption from 2014-2020
4.3.3.3 Asia-Pacific BPO Import and Export from 2014-2020
4.3.3.4 Asia-Pacific BPO Value ($) and Growth (%) by Type from 2019-2020
4.3.3.5 Asia-Pacific BPO Value ($) and Growth (%) by Application from 2019-2020
4.3.3.6 Asia-Pacific BPO Value ($) and Growth (%) by Countries from 2019-2020
4.3.3.7 Top Asia-Pacific BPO Participants Value ($) and Market Share (%) in 2019
4.3.4 Latin America BPO Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)
4.3.4.1 Latin America BPO Production from 2014-2020
4.3.4.2 Latin America BPO Consumption from 2014-2020
4.3.4.3 Latin America BPO Import and Export from 2014-2020
4.3.4.4 Latin America BPO Value ($) and Growth (%) by Type from 2019-2020
4.3.4.5 Latin America BPO Value ($) and Growth (%) by Application from 2019-2020
4.3.4.6 Latin America BPO Value ($) and Growth (%) by Countries from 2019-2020
4.3.4.7 Top Latin America BPO Participants Value ($) and Market Share (%) in 2019
4.3.5 Middle East & Africa BPO Total Market Size (Production, Consumption, Import, Export) and Segmentation (by Type, Application, Countries and Participants)
4.3.5.1 Middle East & Africa BPO Production from 2014-2020
4.3.5.2 Middle East & Africa BPO Consumption from 2014-2020
4.3.5.3 Middle East & Africa BPO Import and Export from 2014-2020
4.3.5.4 Middle East & Africa BPO Value ($) and Growth (%) by Type from 2019-2020
4.3.5.5 Middle East & Africa BPO Value ($) and Growth (%) by Application from 2019-2020
4.3.5.6 Middle East & Africa BPO Value ($) and Growth (%) by Countries from 2019-2020
4.3.5.7 Top Middle East & Africa BPO Participants Value ($) and Market Share (%) in 2019
5. Competitive Intelligence - Company Profiles
5.1 Tata Consultancy Services Ltd.
5.1.1 Tata Consultancy Services Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.1.2 Tata Consultancy Services Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.2 Intelenet Global Services
5.2.1 Intelenet Global Services Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.2.2 Intelenet Global Services Sales, Growth Rate and Global Market Share from 2014-2020
5.3 Capgemini S.A.
5.3.1 Capgemini S.A. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.3.2 Capgemini S.A. Sales, Growth Rate and Global Market Share from 2014-2020
5.4 Infosys Ltd.
5.4.1 Infosys Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.4.2 Infosys Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.5 WNS (Holdings) Ltd.
5.5.1 WNS (Holdings) Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.5.2 WNS (Holdings) Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.6 Genpact Ltd.
5.6.1 Genpact Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.6.2 Genpact Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.7 HCL Technologies Ltd.
5.7.1 HCL Technologies Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.7.2 HCL Technologies Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.8 Cognizant Technology Solutions Corp.
5.8.1 Cognizant Technology Solutions Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.8.2 Cognizant Technology Solutions Corp. Sales, Growth Rate and Global Market Share from 2014-2020
5.9 IBM Corp.
5.9.1 IBM Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.9.2 IBM Corp. Sales, Growth Rate and Global Market Share from 2014-2020
5.10 Aon plc
5.10.1 Aon plc Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.10.2 Aon plc Sales, Growth Rate and Global Market Share from 2014-2020
5.11 3i Infotech Ltd.
5.11.1 3i Infotech Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.11.2 3i Infotech Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.12 Convergys Corp.
5.12.1 Convergys Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.12.2 Convergys Corp. Sales, Growth Rate and Global Market Share from 2014-2020
5.13 EXLService Holdings Inc.
5.13.1 EXLService Holdings Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.13.2 EXLService Holdings Inc. Sales, Growth Rate and Global Market Share from 2014-2020
5.14 Accenture
5.14.1 Accenture Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.14.2 Accenture Sales, Growth Rate and Global Market Share from 2014-2020
5.15 Aegis Ltd.
5.15.1 Aegis Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.15.2 Aegis Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.16 Xerox Corp.
5.16.1 Xerox Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.16.2 Xerox Corp. Sales, Growth Rate and Global Market Share from 2014-2020
5.17 Aditya Birla Nuvo Ltd.
5.17.1 Aditya Birla Nuvo Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.17.2 Aditya Birla Nuvo Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.18 NCO Financial Systems Inc.
5.18.1 NCO Financial Systems Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.18.2 NCO Financial Systems Inc. Sales, Growth Rate and Global Market Share from 2014-2020
5.19 Hewlett-Packard Co.
5.19.1 Hewlett-Packard Co. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.19.2 Hewlett-Packard Co. Sales, Growth Rate and Global Market Share from 2014-2020
5.20 Firstsource Solutions Ltd.
5.20.1 Firstsource Solutions Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.20.2 Firstsource Solutions Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
5.21 Wipro Ltd.
5.21.1 Wipro Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
5.21.2 Wipro Ltd. Sales, Growth Rate and Global Market Share from 2014-2020
6. Investment Analysis
6.1 Fundamental Analysis (Porter's Five Forces Analysis)
6.2 Technical Preparation Analysis
6.3 Risk Evaluating Analysis
6.4 Estimated Investment Pay-Back Period
7. Future Forecast of the Global BPO Market from 2021-2026
7.1 Future Forecast of Global BPO Market from 2021-2026 Segment by Region
7.2 Future Forecast of the Global BPO Market from 2021-2026 Segment by Types
7.3 Future Forecast of the Global BPO Market from 2021-2026 Segment by End-User/Applications
8 Appendix
8.1 Discussion Guide
8.2 Related Reports
8.3 Author List
9 Disclaimer

List of Tables and Figures

Global BPO Market Value ($) and Growth Rate of BPO from 2014-2026
Global BPO Production and Growth Rate Segment by Product Types from 2014-2026F
Global BPO Consumption and Growth Rate Segment by End-User/Application from 2014-2026E
Table Driving Factors for this Market (North America, Europe, Asia-Pacific, Latin America, Middle East & Africa)
Table Global BPO Production and Growth Rate Segment by Product Types from 2014-2020
Table Global BPO Value ($) and Growth Rate Segment by Product Types from 2014-2020
Figure Finance & Accounting of BPO
Figure Human Resources of BPO
Figure Knowledge Process Outsourcing of BPO
Figure Procurement & Supply Chain of BPO
Figure Customer Services of BPO
Figure Others of BPO
Table Global BPO Consumption and Growth Rate Segment by End-User/Application from 2014-2020
Table Global BPO Value ($) and Growth Rate Segment by End-User/Application from 2014-2020
Figure Banking, Financial Services, and Insurance (BFSI) of BPO
Figure Healthcare of BPO
Figure Manufacturing of BPO
Figure IT & Telecommunication of BPO
Figure Retail of BPO
Figure Others of BPO
Table Global BPO Production Value ($) by Regions
Table Global BPO Production Value Share by Regions
Table Global BPO Production by Regions
Table Global BPO Production Share by Regions
Table Global BPO Consumption by Regions
Table Global BPO Consumption Share by Regions
Figure North America BPO Production and Growth Rate from 2014-2020
Figure North America BPO Consumption and Growth Rate from 2014-2020
Table North America BPO Import and Export from 2014-2020
Table North America BPO Value ($) and Growth (%) by Type from 2019-2020
Table North America BPO Value ($) and Growth (%) by Application from 2019-2020
Table North America BPO Value ($) and Growth (%) by Countries from 2019-2020
Table Top North America BPO Participants Value ($) and Market Share (%) in 2019
Figure Europe BPO Production and Growth Rate from 2014-2020
Figure Europe BPO Consumption and Growth Rate from 2014-2020
Table Europe BPO Import and Export from 2014-2020
Table Europe BPO Value ($) and Growth (%) by Type from 2019-2020
Table Europe BPO Value ($) and Growth (%) by Application from 2019-2020
Table Europe BPO Market Value ($) and Growth (%) by Countries from 2019-2020
Table Top Europe BPO Participants Value ($) and Market Share (%) in 2019
Figure Asia-Pacific BPO Production and Growth Rate from 2014-2020
Figure Asia-Pacific BPO Consumption and Growth Rate from 2014-2020
Table Asia-Pacific BPO Import and Export from 2014-2020
Table Asia-Pacific BPO Value ($) and Growth (%) by Type from 2019-2020
Table Asia-Pacific BPO Value ($) and Growth (%) by Application from 2019-2020
Table Asia-Pacific BPO Value ($) and Growth (%) by Countries from 2019-2020
Table Top Asia-Pacific BPO Participants Value ($) and Market Share (%) in 2019
Figure Latin America BPO Production and Growth Rate from 2014-2020
Figure Latin America BPO Consumption and Growth Rate from 2014-2020
Table Latin America BPO Import and Export from 2014-2020
Table Latin America BPO Value ($) and Growth (%) by Type from 2019-2020
Table Latin America BPO Value ($) and Growth (%) by Application from 2019-2020
Table Latin America BPO Value ($) and Growth (%) by Countries from 2019-2020
Table Top Latin America BPO Participants Value ($) and Market Share (%) in 2019
Figure Middle East & Africa BPO Production and Growth Rate from 2014-2020
Figure Middle East & Africa BPO Consumption and Growth Rate from 2014-2020
Table Middle East & Africa BPO Import and Export from 2014-2020
Table Middle East & Africa BPO Value ($) and Growth (%) by Type from 2019-2020
Table Middle East & Africa BPO Value ($) and Growth (%) by Application from 2019-2020
Table Middle East & Africa BPO Value ($) and Growth (%) by Countries from 2019-2020
Table Top Middle East & Africa BPO Participants Value ($) and Market Share (%) in 2019
Table Tata Consultancy Services Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Tata Consultancy Services Ltd. Sales and Growth Rate from 2014-2020
Figure Tata Consultancy Services Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Intelenet Global Services Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Intelenet Global Services Sales and Growth Rate from 2014-2020
Figure Intelenet Global Services Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Capgemini S.A. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Capgemini S.A. Sales and Growth Rate from 2014-2020
Figure Capgemini S.A. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Infosys Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Infosys Ltd. Sales and Growth Rate from 2014-2020
Figure Infosys Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table WNS (Holdings) Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure WNS (Holdings) Ltd. Sales and Growth Rate from 2014-2020
Figure WNS (Holdings) Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Genpact Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Genpact Ltd. Sales and Growth Rate from 2014-2020
Figure Genpact Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table HCL Technologies Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure HCL Technologies Ltd. Sales and Growth Rate from 2014-2020
Figure HCL Technologies Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Cognizant Technology Solutions Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Cognizant Technology Solutions Corp. Sales and Growth Rate from 2014-2020
Figure Cognizant Technology Solutions Corp. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table IBM Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure IBM Corp. Sales and Growth Rate from 2014-2020
Figure IBM Corp. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Aon plc Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Aon plc Sales and Growth Rate from 2014-2020
Figure Aon plc Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table 3i Infotech Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure 3i Infotech Ltd. Sales and Growth Rate from 2014-2020
Figure 3i Infotech Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Convergys Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Convergys Corp. Sales and Growth Rate from 2014-2020
Figure Convergys Corp. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table EXLService Holdings Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure EXLService Holdings Inc. Sales and Growth Rate from 2014-2020
Figure EXLService Holdings Inc. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Accenture Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Accenture Sales and Growth Rate from 2014-2020
Figure Accenture Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Aegis Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Aegis Ltd. Sales and Growth Rate from 2014-2020
Figure Aegis Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Xerox Corp. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Xerox Corp. Sales and Growth Rate from 2014-2020
Figure Xerox Corp. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Aditya Birla Nuvo Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Aditya Birla Nuvo Ltd. Sales and Growth Rate from 2014-2020
Figure Aditya Birla Nuvo Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table NCO Financial Systems Inc. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure NCO Financial Systems Inc. Sales and Growth Rate from 2014-2020
Figure NCO Financial Systems Inc. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Hewlett-Packard Co. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Hewlett-Packard Co. Sales and Growth Rate from 2014-2020
Figure Hewlett-Packard Co. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Firstsource Solutions Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Firstsource Solutions Ltd. Sales and Growth Rate from 2014-2020
Figure Firstsource Solutions Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Wipro Ltd. Company Profile (Company Name, Major Business, Plants Distribution, Sales Region, Contact Information)
Figure Wipro Ltd. Sales and Growth Rate from 2014-2020
Figure Wipro Ltd. Revenue ($), Gross Margin and Global Market Share from 2014-2020
Table Global BPO Value ($) and Growth Rate Forecast by Regions (2021-2026)
Table Global BPO Production and Growth Rate Forecast by Regions (2021-2026)
Table Global BPO Consumption and Growth Rate Forecast by Regions (2021-2026)
Table Global BPO Production and Growth Rate Forecast by Types (2021-2026)
Table Global BPO Consumption and Growth Rate Forecast by End-User/Applications (2021-2026)

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