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The SaaS delivery models for billing systems: lack of interest from large CSPs is slowing adoption

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Date: 09-Mar-2016
No. of pages: 25
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"The use of software-as-a-service- (SaaS-) based models for CSPs' revenue management systems offers several benefits, but a lack of interest from larger CSPs is holding back widespread adoption."

The rising popularity of anything-as-a-service- (XaaS-) based deployment models, driven by implementations in enterprise and retail, has forced communications service providers (CSPs) to closely examine the prospect of deploying their own support functions as a service in the cloud.

SaaS-based models offer CSPs many advantages, but the replacement of complex billing systems with a SaaS-based model can also be substantially disruptive to CSPs' operations. From a vendor perspective, SaaS-based models offer advantages such as seamless upgrades and a stabilised revenue stream. However, the shift away from a capex-heavy model towards standardised, cloud-based platforms will lead to a substantial drop in revenue in the short term.

This report:


  • analyses software-as-a-service (SaaS) from a telco BSS perspective, and explains how it differs from managed services

  • discusses the potential benefits for CSPs of using SaaS-based billing systems

  • identifies the technological requirements for deploying billing as SaaS

  • highlights the main barriers to the widespread adoption of billing as SaaS.

The SaaS delivery models for billing systems: lack of interest from large CSPs is slowing adoption

Table of Contents

Executive Summary
SaaS Definition And Opportunity
Technical Demands Of Billing As SaaS
BUSINESS Impacts Of Billing As SaaS
About The Author And Analysys Mason

List of Figures

Figure 1: Overview of revenue management systems deployed in a SaaS model
Figure 2: Analysing market competitiveness in the communications space based on Porter’s five forces model
Figure 3: Some key drivers and inhibitors for CSPs deploying billing as a SaaS platform
Figure 4: The drivers and inhibitors for vendors providing billing as SaaS offering

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