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CRM & Customer Service Market Research Reports


The Customer care systems: worldwide forecast 2015–2019

By Analysys Mason
"...... 019, and this growth will be driven by communications service providers' (CSPs') need to increase revenue, and to improve customer satisfaction and churn reduction. CSPs will deploy new systems with analytics capabilities to support customer service ......"

The Customer care systems: worldwide market shares 2014

By Analysys Mason
"...... ing in the customer care systems market for the telecoms industry, and provides profiles of the leaders and upcoming vendors. The integration of analytical capabilities, as well as social media customer service solutions, into customer care s......"

CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019

By MarketsandMarkets
"...... dia & entertainment, and transportation & logistics, hospitality, other verticals too. The complete CRM analytics market analysis consists of evaluating various types, deployment model,end users, verticals and regions. The overall market s......"

Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) – Global Forecasts to 2019

By MarketsandMarkets
"...... utions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance.Major forces driving this market are the rising focus on custome......"

Customer experience management: a multi-vendor solution is required to address all CEM needs

By Analysys Mason
"...... of customer experience management (CEM) is extensive, therefore KPIs from many BSS and OSS systems are required as well as other data. This Strategy Report: considers which systems CSPs need to addre......"

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