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CRM & Customer Service Market Research Reports

Titlepublishedprice

Global (North America, Europe and Asia-Pacific, South America, Middle East and Africa) Contact Center Market 2017 Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
05-Jul-2017$4880

The Customer care: worldwide market shares 2016

By Analysys Mason
"...... ovides profiles of the leaders and their challengers. Growth in the product segment was driven by communications service providers’ aim of enabling digital experience for their customers, while the professional services segment declined due to ......"
19-Jun-2017$7999

United States Contact Center Market by Manufacturers, States, Type and Application, Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
14-Jun-2017$4480

The Connected Consumer Survey 2016: mobile churn and customer satisfaction in developed Asia–Pacific

By Analysys Mason
"...... urvey that relate to the behaviour, preferences and plans of smartphone users in developed Asia–Pacific (DVAP). In particular, it focuses on respondents’ satisfaction with their mobile services. This Report Answers The Fol......"
01-Jun-2017$4999

The Enterprise survey 2017: mobile satisfaction and churn for small and medium-sized enterprises

By Analysys Mason
"...... educe churn. However, customer satisfaction among small and medium-sized enterprises (SMEs) in most countries is low and is contributing to churn, based on our survey of over 1000 SMEs. This report provides: th......"
19-May-2017$1499

The Enterprise survey 2017: mobile satisfaction and churn for large enterprises

By Analysys Mason
"...... ce churn. Operators must focus on the factors that are important to large enterprises. They are far less focused on price than small and medium-sized enterprises and place strong emphasis on customer service and network quality. This ......"
17-May-2017$1499

North America Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
05-May-2017$4480

The Connected Consumer Survey 2016: mobile churn and customer satisfaction in emerging Asia–Pacific

By Analysys Mason
"...... rences and plans of smartphone users in the emerging Asia–Pacific (EMAP) region. In particular, it focuses on respondents' satisfaction with their mobile services. This report answers the following questions: ......"
10-Apr-2017$4999

Global Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

By Global Info Research
"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"
02-Apr-2017$3480

The A multi-dimensional QoE assurance approach to competitive differentiation and customer retention

By Analysys Mason
"...... arkets face a future of declining revenue, increasing competition from over-the-top (OTT) players, and decreasing brand loyalty. In mature markets where mobile penetration is in excess of 100%, acquiring new customers is an expensive task, compared w......"
21-Feb-2017$1499

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