CRM & Customer Service Market Research Reports

"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"

"...... ovides profiles of the leaders and their challengers. Growth in the product segment was driven by communications service providers’ aim of enabling digital experience for their customers, while the professional services segment declined due to ......"

"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"

"...... urvey that relate to the behaviour, preferences and plans of smartphone users in developed Asia–Pacific (DVAP). In particular, it focuses on respondents’ satisfaction with their mobile services. This Report Answers The Fol......"

"...... educe churn. However, customer satisfaction among small and medium-sized enterprises (SMEs) in most countries is low and is contributing to churn, based on our survey of over 1000 SMEs. This report provides: th......"

"...... ce churn. Operators must focus on the factors that are important to large enterprises. They are far less focused on price than small and medium-sized enterprises and place strong emphasis on customer service and network quality. This ......"

"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"

"...... rences and plans of smartphone users in the emerging Asia–Pacific (EMAP) region. In particular, it focuses on respondents' satisfaction with their mobile services. This report answers the following questions: ......"

"...... ncluding e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship manageme......"

"...... arkets face a future of declining revenue, increasing competition from over-the-top (OTT) players, and decreasing brand loyalty. In mature markets where mobile penetration is in excess of 100%, acquiring new customers is an expensive task, compared w......"