COVID-19 Impact on Customer Relationship Management Market, Global Research Reports 2020-2021

COVID-19 Impact on Customer Relationship Management Market, Global Research Reports 2020-2021

Table of Contents
1.1 Research Scope
1.2 Market Segmentation
1.3 Research Objectives
1.4 Research Methodology
1.4.1 Research Process
1.4.2 Data Triangulation
1.4.3 Research Approach
1.4.4 Base Year
1.5 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth
1.5.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections
1.5.2 Covid-19 Impact: Commodity Prices Indices
1.5.3 Covid-19 Impact: Global Major Government Policy
1.6 The Covid-19 Impact on Customer Relationship Management Industry
1.7 COVID-19 Impact: Customer Relationship Management Market Trends
2 Global Customer Relationship Management Quarterly Market Size Analysis
2.1 Customer Relationship Management Business Impact Assessment - COVID-19
2.1.1 Global Customer Relationship Management Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026
2.2 Global Customer Relationship Management Quarterly Market Size 2020-2021
2.3 COVID-19-Driven Market Dynamics and Factor Analysis
2.3.1 Drivers
2.3.2 Restraints
2.3.3 Opportunities
2.3.4 Challenges
3 Quarterly Competitive Assessment, 2020
3.1 By Players, Global Customer Relationship Management Quarterly Market Size, 2019 VS 2020
3.2 By Players, Customer Relationship Management Headquarters and Area Served
3.3 Date of Key Players Enter into Customer Relationship Management Market
3.4 Key Players Customer Relationship Management Product Offered
3.5 Mergers & Acquisitions, Expansion Plans
4 Impact of Covid-19 on Customer Relationship Management Segments, By Type
4.1 Introduction
1.4.1 On-premise
1.4.2 Cloud
4.2 By Type, Global Customer Relationship Management Market Size, 2019-2021
5 Impact of Covid-19 on Customer Relationship Management Segments, By Application
5.1 Overview
5.5.1 BFSI
5.5.2 Retail
5.5.3 Healthcare
5.5.4 IT & Telecom
5.5.5 Discrete Manufacturing
5.5.6 Government & Education
5.5.7 Others
5.2 By Application, Global Customer Relationship Management Market Size, 2019-2021
5.2.1 By Application, Global Customer Relationship Management Market Size by Application, 2019-2021
6 Geographic Analysis
6.1 Introduction
6.2 North America
6.2.1 Macroeconomic Indicators of US
6.2.2 US
6.2.3 Canada
6.3 Europe
6.3.1 Macroeconomic Indicators of Europe
6.3.2 Germany
6.3.3 France
6.3.4 UK
6.3.5 Italy
6.4 Asia-Pacific
6.4.1 Macroeconomic Indicators of Asia-Pacific
6.4.2 China
6.4.3 Japan
6.4.4 South Korea
6.4.5 India
6.4.6 ASEAN
6.5 Rest of World
6.5.1 Latin America
6.5.2 Middle East and Africa
7 Company Profiles
7.1 Salesforce
7.1.1 Salesforce Business Overview
7.1.2 Salesforce Customer Relationship Management Quarterly Revenue, 2020
7.1.3 Salesforce Customer Relationship Management Product Introduction
7.1.4 Salesforce Response to COVID-19 and Related Developments
7.2 Oracle
7.2.1 Oracle Business Overview
7.2.2 Oracle Customer Relationship Management Quarterly Revenue, 2020
7.2.3 Oracle Customer Relationship Management Product Introduction
7.2.4 Oracle Response to COVID-19 and Related Developments
7.3 SAP
7.3.1 SAP Business Overview
7.3.2 SAP Customer Relationship Management Quarterly Revenue, 2020
7.3.3 SAP Customer Relationship Management Product Introduction
7.3.4 SAP Response to COVID-19 and Related Developments
7.4 Adobe Systems
7.4.1 Adobe Systems Business Overview
7.4.2 Adobe Systems Customer Relationship Management Quarterly Revenue, 2020
7.4.3 Adobe Systems Customer Relationship Management Product Introduction
7.4.4 Adobe Systems Response to COVID-19 and Related Developments
7.5 Genesys Telecommunications Laboratories
7.5.1 Genesys Telecommunications Laboratories Business Overview
7.5.2 Genesys Telecommunications Laboratories Customer Relationship Management Quarterly Revenue, 2020
7.5.3 Genesys Telecommunications Laboratories Customer Relationship Management Product Introduction
7.5.4 Genesys Telecommunications Laboratories Response to COVID-19 and Related Developments
7.6 Microsoft
7.6.1 Microsoft Business Overview
7.6.2 Microsoft Customer Relationship Management Quarterly Revenue, 2020
7.6.3 Microsoft Customer Relationship Management Product Introduction
7.6.4 Microsoft Response to COVID-19 and Related Developments
7.7 Nice Systems
7.7.1 Nice Systems Business Overview
7.7.2 Nice Systems Customer Relationship Management Quarterly Revenue, 2020
7.7.3 Nice Systems Customer Relationship Management Product Introduction
7.7.4 Nice Systems Response to COVID-19 and Related Developments
7.8 Verint Systems Inc.
7.8.1 Verint Systems Inc. Business Overview
7.8.2 Verint Systems Inc. Customer Relationship Management Quarterly Revenue, 2020
7.8.3 Verint Systems Inc. Customer Relationship Management Product Introduction
7.8.4 Verint Systems Inc. Response to COVID-19 and Related Developments
7.9 Pegasystems
7.9.1 Pegasystems Business Overview
7.9.2 Pegasystems Customer Relationship Management Quarterly Revenue, 2020
7.9.3 Pegasystems Customer Relationship Management Product Introduction
7.9.4 Pegasystems Response to COVID-19 and Related Developments
7.10 IQVIA
7.10.1 IQVIA Business Overview
7.10.2 IQVIA Customer Relationship Management Quarterly Revenue, 2020
7.10.3 IQVIA Customer Relationship Management Product Introduction
7.10.4 IQVIA Response to COVID-19 and Related Developments
8 Key Findings
9 Appendix
9.1 About US
9.2 Disclaimer

List of Tables
Table 1. Overview of the World Economic Outlook Projections
Table 2. Summary of World Real per Capita Output (Annual percent change; in international currency at purchasing power parity)
Table 3. European Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 4. Asian and Pacific Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 5. Western Hemisphere Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 6. Middle Eastern and Central Asian Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 7. Covid-19 Impact: Global Major Government Policy
Table 8. The Covid-19 Impact on Customer Relationship Management Assessment
Table 9. COVID-19 Impact: Customer Relationship Management Market Trends
Table 10. COVID-19 Impact Global Customer Relationship Management Market Size
Table 11. Global Customer Relationship Management Quarterly Market Size, 2020 (US$ Million)
Table 12. Global Customer Relationship Management Market Size, Pre-COVID-19 and Post- COVID-19 Quarterly Comparison, 2020-2021 (US$ Million)
Table 13. Global Customer Relationship Management Market Growth Drivers
Table 14. Global Customer Relationship Management Market Restraints
Table 15. Global Customer Relationship Management Market Opportunities
Table 16. Global Customer Relationship Management Market Challenges
Table 17. By Players, Customer Relationship Management Quarterly Revenue, 2019 VS 2020 (US$ Million)
Table 18. Key Players, Customer Relationship Management Revenue Market Share, 2019 VS 2020 (%)
Table 19. Key Customer Relationship Management Players Headquarters and Area Served
Table 20. Date of Key Players Enter into Customer Relationship Management Market
Table 21. Key Players Customer Relationship Management Product Type
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. By Players, Global Customer Relationship Management Market Size 2019-2021, (US$ Million)
Table 24. Global Customer Relationship Management Market Size by Application: 2019-2021 (US$ Million)
Table 25. Global Customer Relationship Management Market Size by Region, 2019-2021 (US$ Million)
Table 26. By Country, North America Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 27. By Type, US Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 28. By Application, US Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 29. By Type, Canada Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 30. By Application, Canada Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 31. Macroeconomic Indicators of Europe (Germany, France, UK and Italy)
Table 32. By Country, Europe Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 33. By Type, Germany Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 34. By Application, Germany Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 35. By Type, France Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 36. By Application, France Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 37. By Type, UK Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 38. By Application, UK Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 39. By Type, Italy Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 40. By Application, Italy Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 41. Macroeconomic Indicators of Asia-Pacific (China, Japan, South Korea, India and ASEAN)
Table 42. By Region, Asia-Pacific Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 43. By Type, China Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 44. By Application, China Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 45. By Type, Japan Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 46. By Application, Japan Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 47. By Type, South Korea Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 48. By Application, South Korea Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 49. By Type, India Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 50. By Application, India Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 51. By Type, ASEAN Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 52. By Application, ASEAN Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 53. By Type, Latin America Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 54. By Application, Latin America Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 55. By Type, Middle East and Africa Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 56. By Application, Middle East and Africa Customer Relationship Management Market Size, 2019-2021 (US$ Million)
Table 57. Salesforce Business Overview
Table 58. Salesforce Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 59. Salesforce Customer Relationship Management Product
Table 60. Salesforce Response to COVID-19 and Related Developments
Table 61. Oracle Business Overview
Table 62. Oracle Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 63. Oracle Customer Relationship Management Product
Table 64. Oracle Response to COVID-19 and Related Developments
Table 65. SAP Business Overview
Table 66. SAP Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 67. SAP Customer Relationship Management Product
Table 68. SAP Response to COVID-19 and Related Developments
Table 69. Adobe Systems Business Overview
Table 70. Adobe Systems Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 71. Adobe Systems Customer Relationship Management Product
Table 72. Adobe Systems Response to COVID-19 and Related Developments
Table 73. Genesys Telecommunications Laboratories Business Overview
Table 74. Genesys Telecommunications Laboratories Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 75. Genesys Telecommunications Laboratories Customer Relationship Management Product
Table 76. Genesys Telecommunications Laboratories Response to COVID-19 and Related Developments
Table 77. Microsoft Business Overview
Table 78. Microsoft Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 79. Microsoft Customer Relationship Management Product
Table 80. Microsoft Response to COVID-19 and Related Developments
Table 81. Nice Systems Business Overview
Table 82. Nice Systems Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 83. Nice Systems Customer Relationship Management Product
Table 84. Nice Systems Response to COVID-19 and Related Developments
Table 85. Verint Systems Inc. Business Overview
Table 86. Verint Systems Inc. Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 87. Verint Systems Inc. Customer Relationship Management Product
Table 88. Verint Systems Inc. Response to COVID-19 and Related Developments
Table 89. Pegasystems Business Overview
Table 90. Pegasystems Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 91. Pegasystems Customer Relationship Management Product
Table 92. Pegasystems Response to COVID-19 and Related Developments
Table 93. IQVIA Business Overview
Table 94. IQVIA Customer Relationship Management Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 95. IQVIA Customer Relationship Management Product
Table 96. IQVIA Response to COVID-19 and Related Developments

List of Figures
Figure 1. Customer Relationship Management Product Picture
Figure 2. Customer Relationship Management Market Segmentation
Figure 3. Research Objectives
Figure 4. Research Process
Figure 5. Data Triangulation
Figure 6. Research Approach
Figure 7. Commodity Prices-Metals Price Indices
Figure 8. Commodity Prices- Precious Metal Price Indices
Figure 9. Commodity Prices- Agricultural Raw Material Price Indices
Figure 10. Commodity Prices- Food and Beverage Price Indices
Figure 11. Commodity Prices- Fertilizer Price Indices
Figure 12. Commodity Prices- Energy Price Indices
Figure 13. G20+: Economic Policy Responses to COVID-19
Figure 14. Global Customer Relationship Management Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 (US$ Million)
Figure 15. Global Customer Relationship Management Market Size, Pre-COVID-19 and Post- COVID-19, Year-over-Year Growth Rate, 2015-2026 (%)
Figure 16. Global Customer Relationship Management Market Size, Quarterly Growth, 2020-2021 (%)
Figure 17. Global Customer Relationship Management Market Size, Market Share by Type, 2019 VS 2020 (%)
Figure 18. Global Customer Relationship Management Market Size, Market Share by Application, 2019 VS 2020 (%)
Figure 19. Global Customer Relationship Management Market Size Market Share by Region, 2019 VS 2020 (%)
Figure 20. United States Composite PMI and GDP
Figure 21. Eurozone Composite PMI and GDP
Figure 22. Eurozone Core v. Periphery PMI Output Indices
Figure 23. Core v. Periphery PMI Employment Indices
Figure 24. UK Composite PMI and GDP
Figure 25. Caixin China Composite Output Index
Figure 26. Caixin China General Services Business Activity Index
Figure 27. Japan Composite Output Index
Figure 28. South Korea Manufacturing PMI
Figure 29. India Composite Output Index
Figure 30. ASEAN Manufacturing PMI
Figure 31. By Region, Asia-Pacific Customer Relationship Management Market Size Market Share, 2019-2021

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