Interactive Voice Response (IVR) Market - Global Outlook and Forecast 2021-2027

Interactive Voice Response (IVR) Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Interactive Voice Response (IVR) Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Interactive Voice Response (IVR) Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Interactive Voice Response (IVR) Overall Market Size
2.1 Global Interactive Voice Response (IVR) Market Size: 2021 VS 2027
2.2 Global Interactive Voice Response (IVR) Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Interactive Voice Response (IVR) Players in Global Market
3.2 Top Global Interactive Voice Response (IVR) Companies Ranked by Revenue
3.3 Global Interactive Voice Response (IVR) Revenue by Companies
3.4 Top 3 and Top 5 Interactive Voice Response (IVR) Companies in Global Market, by Revenue in 2020
3.5 Global Companies Interactive Voice Response (IVR) Product Type
3.6 Tier 1, Tier 2 and Tier 3 Interactive Voice Response (IVR) Players in Global Market
3.6.1 List of Global Tier 1 Interactive Voice Response (IVR) Companies
3.6.2 List of Global Tier 2 and Tier 3 Interactive Voice Response (IVR) Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Interactive Voice Response (IVR) Market Size Markets, 2021 & 2027
4.1.2 Speech Based
4.1.3 Touch-tone Based
4.2 By Type - Global Interactive Voice Response (IVR) Revenue & Forecasts
4.2.1 By Type - Global Interactive Voice Response (IVR) Revenue, 2016-2021
4.2.2 By Type - Global Interactive Voice Response (IVR) Revenue, 2022-2027
4.2.3 By Type - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Interactive Voice Response (IVR) Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 Travel and Hospitality
5.1.4 Pharma and Healthcare
5.1.5 Telecommunications
5.1.6 Government and Public Sector
5.1.7 Transportation and Logistics
5.1.8 ITES
5.1.9 Media, Retail, and E-commerce
5.1.10 Education
5.2 By Application - Global Interactive Voice Response (IVR) Revenue & Forecasts
5.2.1 By Application - Global Interactive Voice Response (IVR) Revenue, 2016-2021
5.2.2 By Application - Global Interactive Voice Response (IVR) Revenue, 2022-2027
5.2.3 By Application - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Interactive Voice Response (IVR) Market Size, 2021 & 2027
6.2 By Region - Global Interactive Voice Response (IVR) Revenue & Forecasts
6.2.1 By Region - Global Interactive Voice Response (IVR) Revenue, 2016-2021
6.2.2 By Region - Global Interactive Voice Response (IVR) Revenue, 2022-2027
6.2.3 By Region - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Interactive Voice Response (IVR) Revenue, 2016-2027
6.3.2 US Interactive Voice Response (IVR) Market Size, 2016-2027
6.3.3 Canada Interactive Voice Response (IVR) Market Size, 2016-2027
6.3.4 Mexico Interactive Voice Response (IVR) Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Interactive Voice Response (IVR) Revenue, 2016-2027
6.4.2 Germany Interactive Voice Response (IVR) Market Size, 2016-2027
6.4.3 France Interactive Voice Response (IVR) Market Size, 2016-2027
6.4.4 U.K. Interactive Voice Response (IVR) Market Size, 2016-2027
6.4.5 Italy Interactive Voice Response (IVR) Market Size, 2016-2027
6.4.6 Russia Interactive Voice Response (IVR) Market Size, 2016-2027
6.4.7 Nordic Countries Interactive Voice Response (IVR) Market Size, 2016-2027
6.4.8 Benelux Interactive Voice Response (IVR) Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Interactive Voice Response (IVR) Revenue, 2016-2027
6.5.2 China Interactive Voice Response (IVR) Market Size, 2016-2027
6.5.3 Japan Interactive Voice Response (IVR) Market Size, 2016-2027
6.5.4 South Korea Interactive Voice Response (IVR) Market Size, 2016-2027
6.5.5 Southeast Asia Interactive Voice Response (IVR) Market Size, 2016-2027
6.5.6 India Interactive Voice Response (IVR) Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Interactive Voice Response (IVR) Revenue, 2016-2027
6.6.2 Brazil Interactive Voice Response (IVR) Market Size, 2016-2027
6.6.3 Argentina Interactive Voice Response (IVR) Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Interactive Voice Response (IVR) Revenue, 2016-2027
6.7.2 Turkey Interactive Voice Response (IVR) Market Size, 2016-2027
6.7.3 Israel Interactive Voice Response (IVR) Market Size, 2016-2027
6.7.4 Saudi Arabia Interactive Voice Response (IVR) Market Size, 2016-2027
6.7.5 UAE Interactive Voice Response (IVR) Market Size, 2016-2027
7 Players Profiles
7.1 inContact
7.1.1 inContact Corporate Summary
7.1.2 inContact Business Overview
7.1.3 inContact Interactive Voice Response (IVR) Major Product Offerings
7.1.4 inContact Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.1.5 inContact Key News
7.2 Nuance
7.2.1 Nuance Corporate Summary
7.2.2 Nuance Business Overview
7.2.3 Nuance Interactive Voice Response (IVR) Major Product Offerings
7.2.4 Nuance Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.2.5 Nuance Key News
7.3 Genesys Telecommunication Laboratories
7.3.1 Genesys Telecommunication Laboratories Corporate Summary
7.3.2 Genesys Telecommunication Laboratories Business Overview
7.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Major Product Offerings
7.3.4 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.3.5 Genesys Telecommunication Laboratories Key News
7.4 8x8
7.4.1 8x8 Corporate Summary
7.4.2 8x8 Business Overview
7.4.3 8x8 Interactive Voice Response (IVR) Major Product Offerings
7.4.4 8x8 Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.4.5 8x8 Key News
7.5 AT&T
7.5.1 AT&T Corporate Summary
7.5.2 AT&T Business Overview
7.5.3 AT&T Interactive Voice Response (IVR) Major Product Offerings
7.5.4 AT&T Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.5.5 AT&T Key News
7.6 Avaya
7.6.1 Avaya Corporate Summary
7.6.2 Avaya Business Overview
7.6.3 Avaya Interactive Voice Response (IVR) Major Product Offerings
7.6.4 Avaya Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.6.5 Avaya Key News
7.7 Aspect Software Parent
7.7.1 Aspect Software Parent Corporate Summary
7.7.2 Aspect Software Parent Business Overview
7.7.3 Aspect Software Parent Interactive Voice Response (IVR) Major Product Offerings
7.4.4 Aspect Software Parent Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.7.5 Aspect Software Parent Key News
7.8 24/7 Customer
7.8.1 24/7 Customer Corporate Summary
7.8.2 24/7 Customer Business Overview
7.8.3 24/7 Customer Interactive Voice Response (IVR) Major Product Offerings
7.8.4 24/7 Customer Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.8.5 24/7 Customer Key News
7.9 Verizon Communications
7.9.1 Verizon Communications Corporate Summary
7.9.2 Verizon Communications Business Overview
7.9.3 Verizon Communications Interactive Voice Response (IVR) Major Product Offerings
7.9.4 Verizon Communications Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.9.5 Verizon Communications Key News
7.10 Five9
7.10.1 Five9 Corporate Summary
7.10.2 Five9 Business Overview
7.10.3 Five9 Interactive Voice Response (IVR) Major Product Offerings
7.10.4 Five9 Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.10.5 Five9 Key News
7.11 Cisco Systems
7.11.1 Cisco Systems Corporate Summary
7.11.2 Cisco Systems Business Overview
7.11.3 Cisco Systems Interactive Voice Response (IVR) Major Product Offerings
7.11.4 Cisco Systems Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.11.5 Cisco Systems Key News
7.12 Convergys
7.12.1 Convergys Corporate Summary
7.12.2 Convergys Business Overview
7.12.3 Convergys Interactive Voice Response (IVR) Major Product Offerings
7.12.4 Convergys Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.12.5 Convergys Key News
7.13 West Corporation
7.13.1 West Corporation Corporate Summary
7.13.2 West Corporation Business Overview
7.13.3 West Corporation Interactive Voice Response (IVR) Major Product Offerings
7.13.4 West Corporation Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.13.5 West Corporation Key News
7.14 IVR Lab
7.14.1 IVR Lab Corporate Summary
7.14.2 IVR Lab Business Overview
7.14.3 IVR Lab Interactive Voice Response (IVR) Major Product Offerings
7.14.4 IVR Lab Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.14.5 IVR Lab Key News
7.15 NewVoiceMedia
7.15.1 NewVoiceMedia Corporate Summary
7.15.2 NewVoiceMedia Business Overview
7.15.3 NewVoiceMedia Interactive Voice Response (IVR) Major Product Offerings
7.15.4 NewVoiceMedia Interactive Voice Response (IVR) Revenue in Global (2016-2021)
7.15.5 NewVoiceMedia Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Interactive Voice Response (IVR) Market Opportunities & Trends in Global Market
Table 2. Interactive Voice Response (IVR) Market Drivers in Global Market
Table 3. Interactive Voice Response (IVR) Market Restraints in Global Market
Table 4. Key Players of Interactive Voice Response (IVR) in Global Market
Table 5. Top Interactive Voice Response (IVR) Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Interactive Voice Response (IVR) Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Interactive Voice Response (IVR) Revenue Share by Companies, 2016-2021
Table 8. Global Companies Interactive Voice Response (IVR) Product Type
Table 9. List of Global Tier 1 Interactive Voice Response (IVR) Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Interactive Voice Response (IVR) Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - Global Interactive Voice Response (IVR) Revenue, (US$, Mn), 2021 VS 2027
Table 12. By Type - Interactive Voice Response (IVR) Revenue in Global (US$, Mn), 2016-2021
Table 13. By Type - Interactive Voice Response (IVR) Revenue in Global (US$, Mn), 2022-2027
Table 14. By Application - Global Interactive Voice Response (IVR) Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - Interactive Voice Response (IVR) Revenue in Global (US$, Mn), 2016-2021
Table 16. By Application - Interactive Voice Response (IVR) Revenue in Global (US$, Mn), 2022-2027
Table 17. By Region - Global Interactive Voice Response (IVR) Revenue, (US$, Mn), 2021 VS 2027
Table 18. By Region - Global Interactive Voice Response (IVR) Revenue (US$, Mn), 2016-2021
Table 19. By Region - Global Interactive Voice Response (IVR) Revenue (US$, Mn), 2022-2027
Table 20. By Country - North America Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2021
Table 21. By Country - North America Interactive Voice Response (IVR) Revenue, (US$, Mn), 2022-2027
Table 22. By Country - Europe Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2021
Table 23. By Country - Europe Interactive Voice Response (IVR) Revenue, (US$, Mn), 2022-2027
Table 24. By Region - Asia Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2021
Table 25. By Region - Asia Interactive Voice Response (IVR) Revenue, (US$, Mn), 2022-2027
Table 26. By Country - South America Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2021
Table 27. By Country - South America Interactive Voice Response (IVR) Revenue, (US$, Mn), 2022-2027
Table 28. By Country - Middle East & Africa Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2021
Table 29. By Country - Middle East & Africa Interactive Voice Response (IVR) Revenue, (US$, Mn), 2022-2027
Table 30. inContact Corporate Summary
Table 31. inContact Interactive Voice Response (IVR) Product Offerings
Table 32. inContact Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 33. Nuance Corporate Summary
Table 34. Nuance Interactive Voice Response (IVR) Product Offerings
Table 35. Nuance Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 36. Genesys Telecommunication Laboratories Corporate Summary
Table 37. Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Product Offerings
Table 38. Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 39. 8x8 Corporate Summary
Table 40. 8x8 Interactive Voice Response (IVR) Product Offerings
Table 41. 8x8 Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 42. AT&T Corporate Summary
Table 43. AT&T Interactive Voice Response (IVR) Product Offerings
Table 44. AT&T Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 45. Avaya Corporate Summary
Table 46. Avaya Interactive Voice Response (IVR) Product Offerings
Table 47. Avaya Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 48. Aspect Software Parent Corporate Summary
Table 49. Aspect Software Parent Interactive Voice Response (IVR) Product Offerings
Table 50. Aspect Software Parent Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 51. 24/7 Customer Corporate Summary
Table 52. 24/7 Customer Interactive Voice Response (IVR) Product Offerings
Table 53. 24/7 Customer Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 54. Verizon Communications Corporate Summary
Table 55. Verizon Communications Interactive Voice Response (IVR) Product Offerings
Table 56. Verizon Communications Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 57. Five9 Corporate Summary
Table 58. Five9 Interactive Voice Response (IVR) Product Offerings
Table 59. Five9 Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 60. Cisco Systems Corporate Summary
Table 61. Cisco Systems Interactive Voice Response (IVR) Product Offerings
Table 62. Cisco Systems Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 63. Convergys Corporate Summary
Table 64. Convergys Interactive Voice Response (IVR) Product Offerings
Table 65. Convergys Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 66. West Corporation Corporate Summary
Table 67. West Corporation Interactive Voice Response (IVR) Product Offerings
Table 68. West Corporation Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 69. IVR Lab Corporate Summary
Table 70. IVR Lab Interactive Voice Response (IVR) Product Offerings
Table 71. IVR Lab Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
Table 72. NewVoiceMedia Corporate Summary
Table 73. NewVoiceMedia Interactive Voice Response (IVR) Product Offerings
Table 74. NewVoiceMedia Interactive Voice Response (IVR) Revenue (US$, Mn), (2016-2021)
List of Figures
Figure 1. Interactive Voice Response (IVR) Segment by Type
Figure 2. Interactive Voice Response (IVR) Segment by Application
Figure 3. Global Interactive Voice Response (IVR) Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global Interactive Voice Response (IVR) Market Size: 2021 VS 2027 (US$, Mn)
Figure 6. Global Interactive Voice Response (IVR) Revenue, 2016-2027 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by Interactive Voice Response (IVR) Revenue in 2020
Figure 8. By Type - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 9. By Application - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 10. By Region - Global Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 11. By Country - North America Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 12. US Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 13. Canada Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 14. Mexico Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 15. By Country - Europe Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 16. Germany Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 17. France Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 18. U.K. Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 19. Italy Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 20. Russia Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 21. Nordic Countries Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 22. Benelux Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 23. By Region - Asia Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 24. China Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 25. Japan Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 26. South Korea Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 27. Southeast Asia Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 28. India Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 29. By Country - South America Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 30. Brazil Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 31. Argentina Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 32. By Country - Middle East & Africa Interactive Voice Response (IVR) Revenue Market Share, 2016-2027
Figure 33. Turkey Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 34. Israel Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 35. Saudi Arabia Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 36. UAE Interactive Voice Response (IVR) Revenue, (US$, Mn), 2016-2027
Figure 37. inContact Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 38. Nuance Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 39. Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 40. 8x8 Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 41. AT&T Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 42. Avaya Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 43. Aspect Software Parent Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 44. 24/7 Customer Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 45. Verizon Communications Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 46. Five9 Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 47. Cisco Systems Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 48. Convergys Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 49. West Corporation Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 50. IVR Lab Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 51. NewVoiceMedia Interactive Voice Response (IVR) Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

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