Global Interactive Voice Response Market Research Report 2023

Global Interactive Voice Response Market Research Report 2023

Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Interactive Voice Response Market Size Growth Rate by Type: 2018 VS 2022 VS 2029
1.2.2 Speech Based
1.2.3 Touch-tone Based
1.3 Market by Application
1.3.1 Global Interactive Voice Response Market Growth by Application: 2018 VS 2022 VS 2029
1.3.2 BFSI
1.3.3 Travel and Hospitality
1.3.4 Pharma and Healthcare
1.3.5 Telecommunications
1.3.6 Government and Public Sector
1.3.7 Transportation and Logistics
1.4 Study Objectives
1.5 Years Considered
1.6 Years Considered
2 Global Growth Trends
2.1 Global Interactive Voice Response Market Perspective (2018-2029)
2.2 Interactive Voice Response Growth Trends by Region
2.2.1 Global Interactive Voice Response Market Size by Region: 2018 VS 2022 VS 2029
2.2.2 Interactive Voice Response Historic Market Size by Region (2018-2023)
2.2.3 Interactive Voice Response Forecasted Market Size by Region (2024-2029)
2.3 Interactive Voice Response Market Dynamics
2.3.1 Interactive Voice Response Industry Trends
2.3.2 Interactive Voice Response Market Drivers
2.3.3 Interactive Voice Response Market Challenges
2.3.4 Interactive Voice Response Market Restraints
3 Competition Landscape by Key Players
3.1 Global Top Interactive Voice Response Players by Revenue
3.1.1 Global Top Interactive Voice Response Players by Revenue (2018-2023)
3.1.2 Global Interactive Voice Response Revenue Market Share by Players (2018-2023)
3.2 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Players Covered: Ranking by Interactive Voice Response Revenue
3.4 Global Interactive Voice Response Market Concentration Ratio
3.4.1 Global Interactive Voice Response Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response Revenue in 2022
3.5 Interactive Voice Response Key Players Head office and Area Served
3.6 Key Players Interactive Voice Response Product Solution and Service
3.7 Date of Enter into Interactive Voice Response Market
3.8 Mergers & Acquisitions, Expansion Plans
4 Interactive Voice Response Breakdown Data by Type
4.1 Global Interactive Voice Response Historic Market Size by Type (2018-2023)
4.2 Global Interactive Voice Response Forecasted Market Size by Type (2024-2029)
5 Interactive Voice Response Breakdown Data by Application
5.1 Global Interactive Voice Response Historic Market Size by Application (2018-2023)
5.2 Global Interactive Voice Response Forecasted Market Size by Application (2024-2029)
6 North America
6.1 North America Interactive Voice Response Market Size (2018-2029)
6.2 North America Interactive Voice Response Market Growth Rate by Country: 2018 VS 2022 VS 2029
6.3 North America Interactive Voice Response Market Size by Country (2018-2023)
6.4 North America Interactive Voice Response Market Size by Country (2024-2029)
6.5 United States
6.6 Canada
7 Europe
7.1 Europe Interactive Voice Response Market Size (2018-2029)
7.2 Europe Interactive Voice Response Market Growth Rate by Country: 2018 VS 2022 VS 2029
7.3 Europe Interactive Voice Response Market Size by Country (2018-2023)
7.4 Europe Interactive Voice Response Market Size by Country (2024-2029)
7.5 Germany
7.6 France
7.7 U.K.
7.8 Italy
7.9 Russia
7.10 Nordic Countries
8 Asia-Pacific
8.1 Asia-Pacific Interactive Voice Response Market Size (2018-2029)
8.2 Asia-Pacific Interactive Voice Response Market Growth Rate by Region: 2018 VS 2022 VS 2029
8.3 Asia-Pacific Interactive Voice Response Market Size by Region (2018-2023)
8.4 Asia-Pacific Interactive Voice Response Market Size by Region (2024-2029)
8.5 China
8.6 Japan
8.7 South Korea
8.8 Southeast Asia
8.9 India
8.10 Australia
9 Latin America
9.1 Latin America Interactive Voice Response Market Size (2018-2029)
9.2 Latin America Interactive Voice Response Market Growth Rate by Country: 2018 VS 2022 VS 2029
9.3 Latin America Interactive Voice Response Market Size by Country (2018-2023)
9.4 Latin America Interactive Voice Response Market Size by Country (2024-2029)
9.5 Mexico
9.6 Brazil
10 Middle East & Africa
10.1 Middle East & Africa Interactive Voice Response Market Size (2018-2029)
10.2 Middle East & Africa Interactive Voice Response Market Growth Rate by Country: 2018 VS 2022 VS 2029
10.3 Middle East & Africa Interactive Voice Response Market Size by Country (2018-2023)
10.4 Middle East & Africa Interactive Voice Response Market Size by Country (2024-2029)
10.5 Turkey
10.6 Saudi Arabia
10.7 UAE
11 Key Players Profiles
11.1 inContact Inc.
11.1.1 inContact Inc. Company Detail
11.1.2 inContact Inc. Business Overview
11.1.3 inContact Inc. Interactive Voice Response Introduction
11.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.1.5 inContact Inc. Recent Development
11.2 Nuance Communications, Inc.
11.2.1 Nuance Communications, Inc. Company Detail
11.2.2 Nuance Communications, Inc. Business Overview
11.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction
11.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.2.5 Nuance Communications, Inc. Recent Development
11.3 Genesys Telecommunication Laboratories, Inc.
11.3.1 Genesys Telecommunication Laboratories, Inc. Company Detail
11.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview
11.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction
11.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development
11.4 AT&T Inc.
11.4.1 AT&T Inc. Company Detail
11.4.2 AT&T Inc. Business Overview
11.4.3 AT&T Inc. Interactive Voice Response Introduction
11.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.4.5 AT&T Inc. Recent Development
11.5 Avaya Inc.
11.5.1 Avaya Inc. Company Detail
11.5.2 Avaya Inc. Business Overview
11.5.3 Avaya Inc. Interactive Voice Response Introduction
11.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.5.5 Avaya Inc. Recent Development
11.6 Aspect Software Parent, Inc.
11.6.1 Aspect Software Parent, Inc. Company Detail
11.6.2 Aspect Software Parent, Inc. Business Overview
11.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction
11.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.6.5 Aspect Software Parent, Inc. Recent Development
11.7 Verizon Communications Inc.
11.7.1 Verizon Communications Inc. Company Detail
11.7.2 Verizon Communications Inc. Business Overview
11.7.3 Verizon Communications Inc. Interactive Voice Response Introduction
11.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.7.5 Verizon Communications Inc. Recent Development
11.8 Five9, Inc.
11.8.1 Five9, Inc. Company Detail
11.8.2 Five9, Inc. Business Overview
11.8.3 Five9, Inc. Interactive Voice Response Introduction
11.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.8.5 Five9, Inc. Recent Development
11.9 Cisco Systems, Inc.
11.9.1 Cisco Systems, Inc. Company Detail
11.9.2 Cisco Systems, Inc. Business Overview
11.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction
11.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2018-2023)
11.9.5 Cisco Systems, Inc. Recent Development
11.10 Convergys Corporation
11.10.1 Convergys Corporation Company Detail
11.10.2 Convergys Corporation Business Overview
11.10.3 Convergys Corporation Interactive Voice Response Introduction
11.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2018-2023)
11.10.5 Convergys Corporation Recent Development
11.11 West Corporation
11.11.1 West Corporation Company Detail
11.11.2 West Corporation Business Overview
11.11.3 West Corporation Interactive Voice Response Introduction
11.11.4 West Corporation Revenue in Interactive Voice Response Business (2018-2023)
11.11.5 West Corporation Recent Development
11.12 IVR Lab
11.12.1 IVR Lab Company Detail
11.12.2 IVR Lab Business Overview
11.12.3 IVR Lab Interactive Voice Response Introduction
11.12.4 IVR Lab Revenue in Interactive Voice Response Business (2018-2023)
11.12.5 IVR Lab Recent Development
11.13 NewVoiceMedia
11.13.1 NewVoiceMedia Company Detail
11.13.2 NewVoiceMedia Business Overview
11.13.3 NewVoiceMedia Interactive Voice Response Introduction
11.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2018-2023)
11.13.5 NewVoiceMedia Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details
List of Tables
Table 1. Global Interactive Voice Response Market Size Growth Rate by Type (US$ Million): 2018 VS 2022 VS 2029
Table 2. Key Players of Speech Based
Table 3. Key Players of Touch-tone Based
Table 4. Global Interactive Voice Response Market Size Growth by Application (US$ Million): 2018 VS 2022 VS 2029
Table 5. Global Interactive Voice Response Market Size by Region (US$ Million): 2018 VS 2022 VS 2029
Table 6. Global Interactive Voice Response Market Size by Region (2018-2023) & (US$ Million)
Table 7. Global Interactive Voice Response Market Share by Region (2018-2023)
Table 8. Global Interactive Voice Response Forecasted Market Size by Region (2024-2029) & (US$ Million)
Table 9. Global Interactive Voice Response Market Share by Region (2024-2029)
Table 10. Interactive Voice Response Market Trends
Table 11. Interactive Voice Response Market Drivers
Table 12. Interactive Voice Response Market Challenges
Table 13. Interactive Voice Response Market Restraints
Table 14. Global Interactive Voice Response Revenue by Players (2018-2023) & (US$ Million)
Table 15. Global Interactive Voice Response Market Share by Players (2018-2023)
Table 16. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response as of 2022)
Table 17. Ranking of Global Top Interactive Voice Response Companies by Revenue (US$ Million) in 2022
Table 18. Global 5 Largest Players Market Share by Interactive Voice Response Revenue (CR5 and HHI) & (2018-2023)
Table 19. Key Players Headquarters and Area Served
Table 20. Key Players Interactive Voice Response Product Solution and Service
Table 21. Date of Enter into Interactive Voice Response Market
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Interactive Voice Response Market Size by Type (2018-2023) & (US$ Million)
Table 24. Global Interactive Voice Response Revenue Market Share by Type (2018-2023)
Table 25. Global Interactive Voice Response Forecasted Market Size by Type (2024-2029) & (US$ Million)
Table 26. Global Interactive Voice Response Revenue Market Share by Type (2024-2029)
Table 27. Global Interactive Voice Response Market Size by Application (2018-2023) & (US$ Million)
Table 28. Global Interactive Voice Response Revenue Market Share by Application (2018-2023)
Table 29. Global Interactive Voice Response Forecasted Market Size by Application (2024-2029) & (US$ Million)
Table 30. Global Interactive Voice Response Revenue Market Share by Application (2024-2029)
Table 31. North America Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 32. North America Interactive Voice Response Market Size by Country (2018-2023) & (US$ Million)
Table 33. North America Interactive Voice Response Market Size by Country (2024-2029) & (US$ Million)
Table 34. Europe Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 35. Europe Interactive Voice Response Market Size by Country (2018-2023) & (US$ Million)
Table 36. Europe Interactive Voice Response Market Size by Country (2024-2029) & (US$ Million)
Table 37. Asia-Pacific Interactive Voice Response Market Size Growth Rate by Region (US$ Million): 2018 VS 2022 VS 2029
Table 38. Asia-Pacific Interactive Voice Response Market Size by Region (2018-2023) & (US$ Million)
Table 39. Asia-Pacific Interactive Voice Response Market Size by Region (2024-2029) & (US$ Million)
Table 40. Latin America Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 41. Latin America Interactive Voice Response Market Size by Country (2018-2023) & (US$ Million)
Table 42. Latin America Interactive Voice Response Market Size by Country (2024-2029) & (US$ Million)
Table 43. Middle East & Africa Interactive Voice Response Market Size Growth Rate by Country (US$ Million): 2018 VS 2022 VS 2029
Table 44. Middle East & Africa Interactive Voice Response Market Size by Country (2018-2023) & (US$ Million)
Table 45. Middle East & Africa Interactive Voice Response Market Size by Country (2024-2029) & (US$ Million)
Table 46. inContact Inc. Company Detail
Table 47. inContact Inc. Business Overview
Table 48. inContact Inc. Interactive Voice Response Product
Table 49. inContact Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 50. inContact Inc. Recent Development
Table 51. Nuance Communications, Inc. Company Detail
Table 52. Nuance Communications, Inc. Business Overview
Table 53. Nuance Communications, Inc. Interactive Voice Response Product
Table 54. Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 55. Nuance Communications, Inc. Recent Development
Table 56. Genesys Telecommunication Laboratories, Inc. Company Detail
Table 57. Genesys Telecommunication Laboratories, Inc. Business Overview
Table 58. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product
Table 59. Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 60. Genesys Telecommunication Laboratories, Inc. Recent Development
Table 61. AT&T Inc. Company Detail
Table 62. AT&T Inc. Business Overview
Table 63. AT&T Inc. Interactive Voice Response Product
Table 64. AT&T Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 65. AT&T Inc. Recent Development
Table 66. Avaya Inc. Company Detail
Table 67. Avaya Inc. Business Overview
Table 68. Avaya Inc. Interactive Voice Response Product
Table 69. Avaya Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 70. Avaya Inc. Recent Development
Table 71. Aspect Software Parent, Inc. Company Detail
Table 72. Aspect Software Parent, Inc. Business Overview
Table 73. Aspect Software Parent, Inc. Interactive Voice Response Product
Table 74. Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 75. Aspect Software Parent, Inc. Recent Development
Table 76. Verizon Communications Inc. Company Detail
Table 77. Verizon Communications Inc. Business Overview
Table 78. Verizon Communications Inc. Interactive Voice Response Product
Table 79. Verizon Communications Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 80. Verizon Communications Inc. Recent Development
Table 81. Five9, Inc. Company Detail
Table 82. Five9, Inc. Business Overview
Table 83. Five9, Inc. Interactive Voice Response Product
Table 84. Five9, Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 85. Five9, Inc. Recent Development
Table 86. Cisco Systems, Inc. Company Detail
Table 87. Cisco Systems, Inc. Business Overview
Table 88. Cisco Systems, Inc. Interactive Voice Response Product
Table 89. Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 90. Cisco Systems, Inc. Recent Development
Table 91. Convergys Corporation Company Detail
Table 92. Convergys Corporation Business Overview
Table 93. Convergys Corporation Interactive Voice Response Product
Table 94. Convergys Corporation Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 95. Convergys Corporation Recent Development
Table 96. West Corporation Company Detail
Table 97. West Corporation Business Overview
Table 98. West Corporation Interactive Voice Response Product
Table 99. West Corporation Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 100. West Corporation Recent Development
Table 101. IVR Lab Company Detail
Table 102. IVR Lab Business Overview
Table 103. IVR Lab Interactive Voice Response Product
Table 104. IVR Lab Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 105. IVR Lab Recent Development
Table 106. NewVoiceMedia Company Detail
Table 107. NewVoiceMedia Business Overview
Table 108. NewVoiceMedia Interactive Voice Response Product
Table 109. NewVoiceMedia Revenue in Interactive Voice Response Business (2018-2023) & (US$ Million)
Table 110. NewVoiceMedia Recent Development
Table 111. Research Programs/Design for This Report
Table 112. Key Data Information from Secondary Sources
Table 113. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Interactive Voice Response Market Size Comparison by Type (2023-2029) & (US$ Million)
Figure 2. Global Interactive Voice Response Market Share by Type: 2022 VS 2029
Figure 3. Speech Based Features
Figure 4. Touch-tone Based Features
Figure 5. Global Interactive Voice Response Market Size Comparison by Application (2023-2029) & (US$ Million)
Figure 6. Global Interactive Voice Response Market Share by Application: 2022 VS 2029
Figure 7. BFSI Case Studies
Figure 8. Travel and Hospitality Case Studies
Figure 9. Pharma and Healthcare Case Studies
Figure 10. Telecommunications Case Studies
Figure 11. Government and Public Sector Case Studies
Figure 12. Transportation and Logistics Case Studies
Figure 13. Interactive Voice Response Report Years Considered
Figure 14. Global Interactive Voice Response Market Size (US$ Million), Year-over-Year: 2018-2029
Figure 15. Global Interactive Voice Response Market Size, (US$ Million), 2018 VS 2022 VS 2029
Figure 16. Global Interactive Voice Response Market Share by Region: 2022 VS 2029
Figure 17. Global Interactive Voice Response Market Share by Players in 2022
Figure 18. Global Top Interactive Voice Response Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response as of 2022)
Figure 19. The Top 10 and 5 Players Market Share by Interactive Voice Response Revenue in 2022
Figure 20. North America Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 21. North America Interactive Voice Response Market Share by Country (2018-2029)
Figure 22. United States Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 23. Canada Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 24. Europe Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 25. Europe Interactive Voice Response Market Share by Country (2018-2029)
Figure 26. Germany Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 27. France Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 28. U.K. Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 29. Italy Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 30. Russia Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 31. Nordic Countries Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 32. Asia-Pacific Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 33. Asia-Pacific Interactive Voice Response Market Share by Region (2018-2029)
Figure 34. China Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 35. Japan Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 36. South Korea Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 37. Southeast Asia Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 38. India Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 39. Australia Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 40. Latin America Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 41. Latin America Interactive Voice Response Market Share by Country (2018-2029)
Figure 42. Mexico Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 43. Brazil Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 44. Middle East & Africa Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 45. Middle East & Africa Interactive Voice Response Market Share by Country (2018-2029)
Figure 46. Turkey Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 47. Saudi Arabia Interactive Voice Response Market Size YoY Growth (2018-2029) & (US$ Million)
Figure 48. inContact Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 49. Nuance Communications, Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 50. Genesys Telecommunication Laboratories, Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 51. AT&T Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 52. Avaya Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 53. Aspect Software Parent, Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 54. Verizon Communications Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 55. Five9, Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 56. Cisco Systems, Inc. Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 57. Convergys Corporation Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 58. West Corporation Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 59. IVR Lab Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 60. NewVoiceMedia Revenue Growth Rate in Interactive Voice Response Business (2018-2023)
Figure 61. Bottom-up and Top-down Approaches for This Report
Figure 62. Data Triangulation
Figure 63. Key Executives Interviewed

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