Global IVR System Market Professional Survey Report 2019

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Date: 04-Sep-2019
No. of pages: 119
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Interactive voice response (IVR) is an automotive telephony system that interacts with callers, collects data, and routes calls to appropriate recipient. It offers customer-self-service that helps reduce the dependence on live agents for resolving issues related to customer services. Aspect software, Inc, Avaya, Inc, and Cisco Systems, Inc, are some of the key players in the IVR system market.

Rise in demand of enhancing customer relationship management is expected to fuel the market during the forecast period. Further, growth in popularity of personalized IVR, rise in cloud-based IVR, and increase in adoption of IVR payment processing is also anticipated to boost the market growth. However, data security and privacy concern is expected to restrict the market growth. Moreover, increase in demand of IVR in emerging nations such as China, India, and Brazil is one of the major opportunity for the IVR system market.

The global IVR System market was valued at xx million US$ in 2018 and will reach xx million US$ by the end of 2025, growing at a CAGR of xx% during 2019-2025.

This report focuses on IVR System volume and value at global level, regional level and company level. From a global perspective, this report represents overall IVR System market size by analyzing historical data and future prospect.

Regionally, this report categorizes the production, apparent consumption, export and import of IVR System in North America, Europe, China, Japan, Southeast Asia and India.

For each manufacturer covered, this report analyzes their IVR System manufacturing sites, capacity, production, ex-factory price, revenue and market share in global market.

The following manufacturers are covered:

- Aspect software Inc

- Avaya Inc

- Cisco Systems Inc

- Convergys Crop

- Dialogic Corporation

- Mitel Networks Corporation

- Nuance Communications Inc

- True Image Interactive Inc

- Verizon Communication Inc

- Voicent Communications Inc

- Enghouse Systems Limited

Segment by Regions

- North America

- Europe

- China

- Japan

- Southeast Asia

- India

Segment by Type

- Outbound Services

- Inbound Services

Segment by Application

- Banking Financial Services and Insurance (BFSI)

- Healthcare

- Hospitality

- IT & Telecommunication

- Others

Global IVR System Market Professional Survey Report 2019

Table of Contents
Executive Summary
1 Industry Overview of IVR System
1.1 Definition of IVR System
1.2 IVR System Segment by Type
1.2.1 Global IVR System Production Growth Rate Comparison by Types (2014-2025)
1.2.2 Outbound Services
1.2.3 Inbound Services
1.3 IVR System Segment by Applications
1.3.1 Global IVR System Consumption Comparison by Applications (2014-2025)
1.3.2 Banking Financial Services and Insurance (BFSI)
1.3.3 Healthcare
1.3.4 Hospitality
1.3.5 IT & Telecommunication
1.3.6 Others
1.4 Global IVR System Overall Market
1.4.1 Global IVR System Revenue (2014-2025)
1.4.2 Global IVR System Production (2014-2025)
1.4.3 North America IVR System Status and Prospect (2014-2025)
1.4.4 Europe IVR System Status and Prospect (2014-2025)
1.4.5 China IVR System Status and Prospect (2014-2025)
1.4.6 Japan IVR System Status and Prospect (2014-2025)
1.4.7 Southeast Asia IVR System Status and Prospect (2014-2025)
1.4.8 India IVR System Status and Prospect (2014-2025)
2 Manufacturing Cost Structure Analysis
2.1 Raw Material and Suppliers
2.2 Manufacturing Cost Structure Analysis of IVR System
2.3 Manufacturing Process Analysis of IVR System
2.4 Industry Chain Structure of IVR System
3 Development and Manufacturing Plants Analysis of IVR System
3.1 Capacity and Commercial Production Date
3.2 Global IVR System Manufacturing Plants Distribution
3.3 Major Manufacturers Technology Source and Market Position of IVR System
3.4 Recent Development and Expansion Plans
4 Key Figures of Major Manufacturers
4.1 IVR System Production and Capacity Analysis
4.2 IVR System Revenue Analysis
4.3 IVR System Price Analysis
4.4 Market Concentration Degree
5 IVR System Regional Market Analysis
5.1 IVR System Production by Regions
5.1.1 Global IVR System Production by Regions
5.1.2 Global IVR System Revenue by Regions
5.2 IVR System Consumption by Regions
5.3 North America IVR System Market Analysis
5.3.1 North America IVR System Production
5.3.2 North America IVR System Revenue
5.3.3 Key Manufacturers in North America
5.3.4 North America IVR System Import and Export
5.4 Europe IVR System Market Analysis
5.4.1 Europe IVR System Production
5.4.2 Europe IVR System Revenue
5.4.3 Key Manufacturers in Europe
5.4.4 Europe IVR System Import and Export
5.5 China IVR System Market Analysis
5.5.1 China IVR System Production
5.5.2 China IVR System Revenue
5.5.3 Key Manufacturers in China
5.5.4 China IVR System Import and Export
5.6 Japan IVR System Market Analysis
5.6.1 Japan IVR System Production
5.6.2 Japan IVR System Revenue
5.6.3 Key Manufacturers in Japan
5.6.4 Japan IVR System Import and Export
5.7 Southeast Asia IVR System Market Analysis
5.7.1 Southeast Asia IVR System Production
5.7.2 Southeast Asia IVR System Revenue
5.7.3 Key Manufacturers in Southeast Asia
5.7.4 Southeast Asia IVR System Import and Export
5.8 India IVR System Market Analysis
5.8.1 India IVR System Production
5.8.2 India IVR System Revenue
5.8.3 Key Manufacturers in India
5.8.4 India IVR System Import and Export
6 IVR System Segment Market Analysis (by Type)
6.1 Global IVR System Production by Type
6.2 Global IVR System Revenue by Type
6.3 IVR System Price by Type
7 IVR System Segment Market Analysis (by Application)
7.1 Global IVR System Consumption by Application
7.2 Global IVR System Consumption Market Share by Application (2014-2019)
8 IVR System Major Manufacturers Analysis
8.1 Aspect software Inc
8.1.1 Aspect software Inc IVR System Production Sites and Area Served
8.1.2 Aspect software Inc Product Introduction, Application and Specification
8.1.3 Aspect software Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.1.4 Main Business and Markets Served
8.2 Avaya Inc
8.2.1 Avaya Inc IVR System Production Sites and Area Served
8.2.2 Avaya Inc Product Introduction, Application and Specification
8.2.3 Avaya Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.2.4 Main Business and Markets Served
8.3 Cisco Systems Inc
8.3.1 Cisco Systems Inc IVR System Production Sites and Area Served
8.3.2 Cisco Systems Inc Product Introduction, Application and Specification
8.3.3 Cisco Systems Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.3.4 Main Business and Markets Served
8.4 Convergys Crop
8.4.1 Convergys Crop IVR System Production Sites and Area Served
8.4.2 Convergys Crop Product Introduction, Application and Specification
8.4.3 Convergys Crop IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.4.4 Main Business and Markets Served
8.5 Dialogic Corporation
8.5.1 Dialogic Corporation IVR System Production Sites and Area Served
8.5.2 Dialogic Corporation Product Introduction, Application and Specification
8.5.3 Dialogic Corporation IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.5.4 Main Business and Markets Served
8.6 Mitel Networks Corporation
8.6.1 Mitel Networks Corporation IVR System Production Sites and Area Served
8.6.2 Mitel Networks Corporation Product Introduction, Application and Specification
8.6.3 Mitel Networks Corporation IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.6.4 Main Business and Markets Served
8.7 Nuance Communications Inc
8.7.1 Nuance Communications Inc IVR System Production Sites and Area Served
8.7.2 Nuance Communications Inc Product Introduction, Application and Specification
8.7.3 Nuance Communications Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.7.4 Main Business and Markets Served
8.8 True Image Interactive Inc
8.8.1 True Image Interactive Inc IVR System Production Sites and Area Served
8.8.2 True Image Interactive Inc Product Introduction, Application and Specification
8.8.3 True Image Interactive Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.8.4 Main Business and Markets Served
8.9 Verizon Communication Inc
8.9.1 Verizon Communication Inc IVR System Production Sites and Area Served
8.9.2 Verizon Communication Inc Product Introduction, Application and Specification
8.9.3 Verizon Communication Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.9.4 Main Business and Markets Served
8.10 Voicent Communications Inc
8.10.1 Voicent Communications Inc IVR System Production Sites and Area Served
8.10.2 Voicent Communications Inc Product Introduction, Application and Specification
8.10.3 Voicent Communications Inc IVR System Production, Revenue, Ex-factory Price and Gross Margin (2014-2019)
8.10.4 Main Business and Markets Served
8.11 Enghouse Systems Limited
9 Development Trend of Analysis of IVR System Market
9.1 Global IVR System Market Trend Analysis
9.1.1 Global IVR System Market Size (Volume and Value) Forecast 2019-2025
9.2 IVR System Regional Market Trend
9.2.1 North America IVR System Forecast 2019-2025
9.2.2 Europe IVR System Forecast 2019-2025
9.2.3 China IVR System Forecast 2019-2025
9.2.4 Japan IVR System Forecast 2019-2025
9.2.5 Southeast Asia IVR System Forecast 2019-2025
9.2.6 India IVR System Forecast 2019-2025
9.3 IVR System Market Trend (Product Type)
9.4 IVR System Market Trend (Application)
10.1 Marketing Channel
10.1.1 Direct Marketing
10.1.2 Indirect Marketing
10.3 IVR System Customers
11 Market Dynamics
11.1 Market Trends
11.2 Opportunities
11.3 Market Drivers
11.4 Challenges
11.5 Influence Factors
12 Conclusion
13 Appendix
13.1 Methodology/Research Approach
13.1.1 Research Programs/Design
13.1.2 Market Size Estimation
13.1.3 Market Breakdown and Data Triangulation
13.2 Data Source
13.2.1 Secondary Sources
13.2.2 Primary Sources
13.3 Author List
13.4 Disclaimer
List of Tables and Figures
Figure Picture of IVR System
Table Global IVR System Production (K Units) Growth Rate Comparison by Types (2014-2025)
Figure Global IVR System Production Market Share by Types in 2018
Figure Outbound Services Product Picture
Figure Inbound Services Product Picture
Table Global IVR System Consumption (K Units) Comparison by Applications (2014-2025)
Figure Global IVR System Consumption Market Share by Applications in 2018
Figure Banking Financial Services and Insurance (BFSI)
Figure Healthcare
Figure Hospitality
Figure IT & Telecommunication
Figure Others
Figure Global IVR System Revenue (Million USD) (2014-2025)
Figure Global IVR System Production (K Units) (2014-2025)
Figure North America IVR System Market Size (Million USD) (2014-2025)
Figure Europe IVR System Market Size (Million USD) (2014-2025)
Figure China IVR System Market Size (Million USD) (2014-2025)
Figure Japan IVR System Market Size (Million USD) (2014-2025)
Figure Southeast Asia IVR System Market Size (Million USD) (2014-2025)
Figure India IVR System Market Size (Million USD) (2014-2025)
Table IVR System Raw Material and Suppliers
Table Manufacturing Cost Structure Analysis of IVR System in 2018
Figure Manufacturing Process Analysis of IVR System
Figure Industry Chain Structure of IVR System
Table Capacity and Commercial Production Date of Key Manufacturers
Table Global IVR System Manufacturing Plants Distribution
Table IVR System Major Manufacturers Technology Source and Market Position
Table Recent Development and Expansion Plans in Future
Table IVR System Capacity (K Units) of Major Manufacturers (2014-2019)
Table IVR System Production (K Units) of Major Manufacturers (2014-2019)
Table IVR System Production Market Share of Major Manufacturers (2014-2019)
Figure IVR System Production Share by Manufacturers in 2018
Table IVR System Revenue (Million US$) of Major Manufacturers (2014-2019)
Table IVR System Revenue Market Share of Major Manufacturers (2014-2019)
Figure IVR System Revenue Share by Manufacturers in 2018
Table IVR System Average Price (USD/Unit) of Major Manufacturers (2014-2019)
Table Global Manufacturers Market Concentration Ratio (CR5 and HHI)
Table Global IVR System Production by Regions 2014-2019 (K Units)
Table Global IVR System Production Market Share by Regions 2014-2019
Figure Global IVR System Production Market Share by Regions in 2018
Table Global IVR System Revenue by Regions 2014-2019 (Million USD)
Table Global IVR System Revenue Market Share by Regions 2014-2019
Figure Global IVR System Revenue Market Share by Regions in 2018
Table Global IVR System Consumption by Regions 2014-2019 (K Units)
Table Global IVR System Consumption Market Share by Regions 2014-2019
Figure North America IVR System Production Growth Rate 2014-2019 (K Units)
Figure North America IVR System Revenue Growth Rate 2014-2019 (Million USD)
Table North America IVR System Production, Consumption Import and Export (K Units)
Figure Europe IVR System Production Growth Rate 2014-2019 (K Units)
Figure Europe IVR System Revenue Growth Rate 2014-2019 (Million USD)
Table Europe IVR System Production, Consumption Import and Export (K Units)
Figure China IVR System Production Growth Rate 2014-2019 (K Units)
Figure China IVR System Revenue Growth Rate 2014-2019 (Million USD)
Table China IVR System Production, Consumption Import and Export (K Units)
Figure Japan IVR System Production Growth Rate 2014-2019 (K Units)
Figure Japan IVR System Revenue Growth Rate 2014-2019 (Million USD)
Table Japan IVR System Production, Consumption Import and Export (K Units)
Figure Southeast Asia IVR System Production Growth Rate 2014-2019 (K Units)
Figure Southeast Asia IVR System Revenue Growth Rate 2014-2019 (Million USD)
Table Southeast Asia IVR System Production, Consumption Import and Export (K Units)
Figure India IVR System Production Growth Rate 2014-2019 (K Units)
Figure India IVR System Revenue Growth Rate 2014-2019 (Million USD)
Table India IVR System Production, Consumption Import and Export (K Units)
Figure Global Consumption IVR System Market Share by Application (2014-2019)
Figure Global Value (Consumption) IVR System Market Share by Application (2014-2019)
Table Aspect software Inc IVR System Production Sites and Area Served
Table Aspect software Inc IVR System Product Introduction, Application and Specification
Table Aspect software Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Aspect software Inc IVR System Production Growth Rate (2014-2019)
Table Aspect software Inc IVR System Production Market Share (2014-2019)
Figure Aspect software Inc IVR System Revenue Market Share (2014-2019)
Table Aspect software Inc IVR System Main Business and Markets Served
Table Avaya Inc IVR System Production Sites and Area Served
Table Avaya Inc IVR System Product Introduction, Application and Specification
Table Avaya Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Avaya Inc IVR System Production Growth Rate (2014-2019)
Table Avaya Inc IVR System Production Market Share (2014-2019)
Figure Avaya Inc IVR System Revenue Market Share (2014-2019)
Table Avaya Inc IVR System Main Business and Markets Served
Table Cisco Systems Inc IVR System Production Sites and Area Served
Table Cisco Systems Inc IVR System Product Introduction, Application and Specification
Table Cisco Systems Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Cisco Systems Inc IVR System Production Growth Rate (2014-2019)
Table Cisco Systems Inc IVR System Production Market Share (2014-2019)
Figure Cisco Systems Inc IVR System Revenue Market Share (2014-2019)
Table Cisco Systems Inc IVR System Main Business and Markets Served
Table Convergys Crop IVR System Production Sites and Area Served
Table Convergys Crop IVR System Product Introduction, Application and Specification
Table Convergys Crop IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Convergys Crop IVR System Production Growth Rate (2014-2019)
Table Convergys Crop IVR System Production Market Share (2014-2019)
Figure Convergys Crop IVR System Revenue Market Share (2014-2019)
Table Convergys Crop IVR System Main Business and Markets Served
Table Dialogic Corporation IVR System Production Sites and Area Served
Table Dialogic Corporation IVR System Product Introduction, Application and Specification
Table Dialogic Corporation IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Dialogic Corporation IVR System Production Growth Rate (2014-2019)
Table Dialogic Corporation IVR System Production Market Share (2014-2019)
Figure Dialogic Corporation IVR System Revenue Market Share (2014-2019)
Table Dialogic Corporation IVR System Main Business and Markets Served
Table Mitel Networks Corporation IVR System Production Sites and Area Served
Table Mitel Networks Corporation IVR System Product Introduction, Application and Specification
Table Mitel Networks Corporation IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Mitel Networks Corporation IVR System Production Growth Rate (2014-2019)
Table Mitel Networks Corporation IVR System Production Market Share (2014-2019)
Figure Mitel Networks Corporation IVR System Revenue Market Share (2014-2019)
Table Mitel Networks Corporation IVR System Main Business and Markets Served
Table Nuance Communications Inc IVR System Production Sites and Area Served
Table Nuance Communications Inc IVR System Product Introduction, Application and Specification
Table Nuance Communications Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Nuance Communications Inc IVR System Production Growth Rate (2014-2019)
Table Nuance Communications Inc IVR System Production Market Share (2014-2019)
Figure Nuance Communications Inc IVR System Revenue Market Share (2014-2019)
Table Nuance Communications Inc IVR System Main Business and Markets Served
Table True Image Interactive Inc IVR System Production Sites and Area Served
Table True Image Interactive Inc IVR System Product Introduction, Application and Specification
Table True Image Interactive Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table True Image Interactive Inc IVR System Production Growth Rate (2014-2019)
Table True Image Interactive Inc IVR System Production Market Share (2014-2019)
Figure True Image Interactive Inc IVR System Revenue Market Share (2014-2019)
Table True Image Interactive Inc IVR System Main Business and Markets Served
Table Verizon Communication Inc IVR System Production Sites and Area Served
Table Verizon Communication Inc IVR System Product Introduction, Application and Specification
Table Verizon Communication Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Verizon Communication Inc IVR System Production Growth Rate (2014-2019)
Table Verizon Communication Inc IVR System Production Market Share (2014-2019)
Figure Verizon Communication Inc IVR System Revenue Market Share (2014-2019)
Table Verizon Communication Inc IVR System Main Business and Markets Served
Table Voicent Communications Inc IVR System Production Sites and Area Served
Table Voicent Communications Inc IVR System Product Introduction, Application and Specification
Table Voicent Communications Inc IVR System Production (K Units), Revenue (Million USD), Ex-factory Price (USD/Unit) and Gross Margin (2014-2019)
Table Voicent Communications Inc IVR System Production Growth Rate (2014-2019)
Table Voicent Communications Inc IVR System Production Market Share (2014-2019)
Figure Voicent Communications Inc IVR System Revenue Market Share (2014-2019)
Table Voicent Communications Inc IVR System Main Business and Markets Served
Table Enghouse Systems Limited IVR System Production Sites and Area Served
Figure Global IVR System Production (K Units) Growth Rate Forecast 2019-2025
Figure Global IVR System Revenue (Million USD) Growth Rate Forecast 2019-2025
Figure Global IVR System Sales Price (USD/Unit) Forecast 2019-2025
Figure North America IVR System Production Growth Rate Forecast 2019-2025 (K Units)
Figure North America IVR System Revenue Growth Rate Forecast 2019-2025 (Million USD)
Figure Europe IVR System Production Growth Rate Forecast 2019-2025 (K Units)
Figure Europe IVR System Revenue Growth Rate Forecast 2019-2025 (Million USD)
Figure China IVR System Production Growth Rate Forecast 2019-2025 (K Units)
Figure China IVR System Revenue Growth Rate Forecast 2019-2025 (Million USD)
Figure Japan IVR System Production Growth Rate Forecast 2019-2025 (K Units)
Figure Japan IVR System Revenue Growth Rate Forecast 2019-2025 (Million USD)
Figure Southeast Asia IVR System Production Growth Rate Forecast 2019-2025 (K Units)
Figure Southeast Asia IVR System Revenue Growth Rate Forecast 2019-2025 (Million USD)
Figure India IVR System Production Growth Rate Forecast 2019-2025 (K Units)
Figure India IVR System Revenue Growth Rate Forecast 2019-2025 (Million USD)
Table Global Production (K Units) of IVR System by Type (2019-2025)
Table Global Consumption (K Units) of IVR System by Application (2019-2025)
Table IVR System Distributors List
Table IVR System Customers List
Table Market Key Trends
Table Key Opportunities
Table Market Key Drivers
Table Key Challenges
Table Key Influence Factors
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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