Home > > > > Report Detail

Emotion Analytics Market by Type (Text, Facial, Speech, and Video Analytics), Application (Customer Experience Management, Competitive Intelligence, Sales and Marketing Management), Organization Size, Vertical, and Region - Global Forecast to 2024

Publisher Name :
Date: 11-Jul-2019
No. of pages: 113
Inquire Before Buying

Global emotion analytics market size to grow at a CAGR of 15.8% during the forecast period

The global emotion analytics market size to grow from USD 2.2 billion in 2019 to USD 4.6 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 15.8% during 2019–2024.Need for higher customer satisfaction, rising significance for real-time emotion analytics, adherence to regulatory and compliance standards, and increasing need of emotion analytics software and services to cater to the growing Business Process Outsourcing (BPO) sector are the major factors driving the emotion analytics market. However, absence of governing bodies and regulations and misinterpretation in the analysis of emotions may limit the market growth.

Video analytics segment to grow at the highest CAGR during the forecast period

Owing to the rising rate of crimes and threats worldwide, the adoption of video analytics has become an important task for every business. Video analytics is being used to enhance the security, improve the operational efficiency, offer access control, and provide actionable insights for crime investigations. It is used to extract useful and meaningful information from digital video content. It is mainly utilized for motion detection, facial recognition, sending alerts, people counting, license plate reading, and continuous analysis.

Asia Pacific (APAC) to grow at the highest growth rate during the forecast period

APAC has the world’s fastest-growing economies, and technology penetration in the region is high. The region covers some of the potential market countries, such as China, Japan, South Korea, Indonesia, Thailand, Malaysia, and Singapore. Owing to the rapid industrialization, organizations in the region are becoming more competitive and focusing on offering better customer service. APAC is expected to experience extensive growth opportunities in the next few years.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the emotion analytics market.

The following list provides the breakup of primary respondents’ profiles:


  • By Company Type: Tier 1: 35%, Tier 2: 45%, and Tier 3: 20%

  • By Designation: C level Executives: 35%,Director Level: 25%, and Others: 40%

  • By Region: North America: 45%, Europe: 20%, APAC: 30%, and Rest of the World: 5%


Major vendors in the global emotion analytics market include Affectiva (US), Beyond Verbal (Israel), iMotions (Denmark), Kairos (US), Noldus Information Technology (Netherlands),Cogito (US), Tobii (Sweden), Sentiance (Belgium), NVISO (Switzerland), Lexalytics (US), Sensum (UK), IBM (US), Microsoft (US),Google (US), Gorilla Technology (Taiwan), Adore board (Antrim).

Research coverage:

The report includes an in-depth competitive analysis of the key players in the emotion analytics market, along with their company profiles, recent developments, and key market strategies. The report segments the global emotion analytics market by type, application, organization size, vertical, and region.

Key benefits of buying the report:

The report would provide the market leaders/new entrants in the emotion analytics market, information on the closest approximations of the revenue numbers for the overall emotion analytics market and sub segments. The report would also help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

Emotion Analytics Market by Type (Text, Facial, Speech, and Video Analytics), Application (Customer Experience Management, Competitive Intelligence, Sales and Marketing Management), Organization Size, Vertical, and Region - Global Forecast to 2024

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Market Segmentation
1.3.2 Regions Covered
1.4 Years Considered for the Study
1.5 Currency Considered
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakup of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Breakup and Data Triangulation
2.3 Market Size Estimation
2.3.1 Top-Down Approach
2.3.2 Bottom-Up Approach
2.4 Market Forecast
2.5 Assumptions for the Study
2.6 Limitations of the Study

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Emotion Analytics Market
4.2 Global Market Share of Organization Size and Regions
4.3 Market By Region
4.4 Market Investment Scenario

5 Market Overview and Industry Trends
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Advent of Innovative Solutions to Enhance Customer Satisfaction
5.2.1.2 Increasing Demand to Create More Personalized User Experiences and Improve Sales Performance
5.2.1.3 Growing Adoption of Wearable Technologies
5.2.2 Restraints
5.2.2.1 Absence of Governing Bodies and Regulations
5.2.2.2 Misinterpretation in the Analysis of Emotions
5.2.3 Opportunities
5.2.3.1 Increasing Demand for Recognition Applications
5.2.4 Challenges
5.2.4.1 Lack of Awareness About the use of Emotion Analytics
5.3 Industry Trends
5.3.1 Emotion Analytics use Cases
5.3.1.1 WNS
5.3.1.2 SPEC India
5.3.1.3 Adoreboard
5.3.1.4 Callminer
5.3.1.5 Genesys

6 Emotion Analytics Market By Type
6.1 Introduction
6.2 Text Analytics
6.2.1 Hospitality and Restaurant Industries to Benefit Greatly From Using Texts in Finding Flaws and Offering Better Services to Customers
6.3 Facial Analytics
6.3.1 Increasing Need to Capture Customer Behavior and Personality to be the Major Driver Contributing to the Growth of the Market
6.4 Speech Analytics
6.4.1 Speech Analytics in Emotion Analytics to Facilitate Decision-Makers to Make Better Decisions Based on Real-Time Information
6.5 Video Analytics
6.5.1 Video Analytics to Enable Organizations to Capture and Analyze Critical Data and Make Business Decisions Using Intelligently Analyzed Data Provided By Video Analytics

7 Emotion Analytics Market By Application
7.1 Introduction
7.2 Sales and Marketing Management
7.2.1 Emotion Analytics to Help Brands Analyze Visitors’ Behavior and Optimize Campaigns in Real Time
7.3 Customer Experience Management
7.3.1 Emotion Analytics to Help Companies in Generating Offers for Retention of Customers and Reducing Escalation and Termination of Services
7.4 Competitive Intelligence
7.4.1 Competitive Intelligence to Help Companies Stay More Competitive and Updated for Overcoming Threats
7.5 Public Safety and Law Enforcement
7.5.1 Regions to Adopt Emotion Analytics for Safeguarding Their Citizens and Enforcing Laws for Their Betterment and Safety
7.6 Workforce Management
7.6.1 Emotion Analytics Glean Employee Morale and Feelings From Verbal and Nonverbal Actions

8 Emotion Analytics Market By Organization Size
8.1 Introduction
8.2 Small and Medium-Sized Businesses
8.2.1 Emotion Analytics Solutions to Help Small and Medium-Sized Businesses Handle Their Business Efficiently, Along With Providing Optimized Customer Satisfaction and Better Workforce Management
8.3 Large Enterprises
8.3.1 Large Enterprises to Utilize Emotion Analytics Solutions for Improving Their Business Processes, Market Intelligence, and Customer Experience

9 Emotion Analytics Market By Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.2.1 BFSI Institutes to Invest More in Emotion Analytics Solutions and Provide Better Services to Their Customers With the Help of Limited Global and Local Workforce
9.3 IT and Telecommunication
9.3.1 Emotion Analytics Solutions to Help Telecommunication and It Companies in Improving Their Performance With the Help of Customer Insights
9.4 Retail
9.4.1 Emotion Analytics to Help Retail Organizations Attain Retail-Specific Goals
9.5 Healthcare
9.5.1 Healthcare Vertical to Witness Prominent Growth During the Next Decade as It Required More Insights Into Patients’ Information
9.6 Media and Entertainment
9.6.1 Emotion Analytics to Help Increase the Revenues and Profit Margins, and Improve the Customer’s Perception About the Media and Entertainment Vertical
9.7 Government
9.7.1 Emotion Analytics Solutions to Provide Better Employee Engagement, Training, Performance Insights, Customer Satisfaction, and Better Business Processing Methods in the Government Vertical
9.8 Others

10 Emotion Analytics Market By Region
10.1 Introduction
10.2 North America
10.2.1 United States
10.2.1.1 High Adoption of Emotion Analytics in the US Due to Increase in Government Interventions in Recent Years
10.2.2 Canada
10.2.2.1 Canadian Government Increased the Demand for Facial Recognition Technologies to Drive the Market
10.3 Europe
10.3.1 Germany
10.3.1.1 Increase in Government Interventions for Ensuring Public Safety to Drive the Adoption of Emotion Analytics in Germany
10.3.2 United Kingdom
10.3.2.1 UK to Experience a Noticeable Increase in the Adoption of Emotion Analytics Technologies
10.3.3 Rest of Europe
10.4 Asia Pacific
10.4.1 Japan
10.4.1.1 Increasing Government Investments to Drive the Emotion Analytics Market in Japan
10.4.2 India
10.4.2.1 India Experiencing Noticeable Investments in Advanced Emotion Analytics Solutions
10.4.3 Rest of Asia Pacific
10.5 Middle East and Africa
10.5.1 Kingdom of Saudi Arabia
10.5.1.1 Ksa to Experience a Noticeable Increase in the Adoption of Emotion Analytics Technologies for Public Safety
10.5.2 United Arab Emirates
10.5.2.1 Increasing Investments to Drive the Market Growth in UAE
10.5.3 Rest of Middle East and Africa
10.6 Latin America
10.6.1 Brazil
10.6.1.1 Growing Demand for Facial Recognition Software to Drive the Market in Brazil
10.6.2 Rest of Latin America

11 Competitive Landscape
11.1 Introduction
11.2 Ranking of Key Players
11.3 Competitive Scenario
11.3.1 New Product Launches and Product Enhancements
11.3.2 Partnerships, Collaborations, and Agreements
11.3.3 Mergers and Acquisitions

12 Company Profiles
12.1 Introduction
(Business Overview, Solutions, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
12.2 Affectiva
12.3 Beyond Verbal
12.4 iMotions
12.5 Kairos
12.6 Noldus Information Technology
12.7 Cogito
12.8 Tobii
12.9 Sentiance
12.10 NVISO
12.11 Lexalytics
12.12 Sensum
12.13 IBM
12.14 Microsoft
12.15 Google
12.16 Gorilla Technology
12.17 Adoreboard

*Details on Business Overview, Solutions, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Available Customizations
13.4 Related Reports
13.5 Author Details

List of Tables

Table 1 United States Dollar Exchange Rate, 2016–2017
Table 2 Emotion Analytics Market Size, By Type, 2017–2024 (USD Million)
Table 3 Text Analytics: Market Size By Region, 2017–2024 (USD Million)
Table 4 Facial Analytics: Market Size By Region, 2017–2024 (USD Million)
Table 5 Speech Analytics: Market Size By Region, 2017–2024 (USD Million)
Table 6 Video Analytics: Market Size By Region, 2017–2024 (USD Million)
Table 7 Emotion Analytics Market Size, By Application, 2017–2024 (USD Million)
Table 8 Sales and Marketing Management: Market Size By Region, 2017–2024 (USD Million)
Table 9 Customer Experience Management: Market Size By Region, 2017–2024 (USD Million)
Table 10 Competitive Intelligence: Market Size By Region, 2017–2024 (USD Million)
Table 11 Public Safety and Law Enforcement: Market Size By Region, 2017–2024 (USD Million)
Table 12 Workforce Management: Market Size By Region, 2017–2024 (USD Million)
Table 13 Emotion Analytics Market Size, By Organization Size, 2017–2024 (USD Million)
Table 14 Small and Medium-Sized Businesses: Market Size By Region, 2017–2024 (USD Million)
Table 15 Large Enterprises: Market Size By Region, 2017–2024 (USD Million)
Table 16 Market Size By Vertical, 2017–2024 (USD Million)
Table 17 Banking, Financial Services, and Insurance: Market Size By Region, 2017–2024 (USD Million)
Table 18 IT and Telecommunication: Market Size By Region, 2017–2024 (USD Million)
Table 19 Retail: Market Size By Region, 2017–2024 (USD Million)
Table 20 Healthcare: Market Size By Region, 2017–2024 (USD Million)
Table 21 Media and Entertainment: Market Size By Region, 2017–2024 (USD Million)
Table 22 Government: Market Size By Region, 2017–2024 (USD Million)
Table 23 Others: Market Size By Region, 2017–2024 (USD Million)
Table 24 Emotion Analytics Market Size, By Region, 2017–2024 (USD Million)
Table 25 North America: Market Size By Type, 2017–2024 (USD Million)
Table 26 North America: Market Size By Application, 2017–2024 (USD Million)
Table 27 North America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 28 North America: Market Size By Vertical, 2017–2024 (USD Million)
Table 29 North America: Market Size By Country, 2017–2024 (USD Million)
Table 30 Europe: Emotion Analytics Market Size, By Type, 2017–2024 (USD Million)
Table 31 Europe: Market Size By Application, 2017–2024 (USD Million)
Table 32 Europe: Market Size By Organization Size, 2017–2024 (USD Million)
Table 33 Europe: Market Size By Vertical, 2017–2024 (USD Million)
Table 34 Europe: Market Size By Country, 2017–2024 (USD Million)
Table 35 Asia Pacific: Emotion Analytics Market Size, By Type, 2017–2024 (USD Million)
Table 36 Asia Pacific: Market Size By Application, 2017–2024 (USD Million)
Table 37 Asia Pacific: Market Size By Organization Size, 2017–2024 (USD Million)
Table 38 Asia Pacific: Market Size By Vertical, 2017–2024 (USD Million)
Table 39 Asia Pacific: Market Size By Country, 2017–2024 (USD Million)
Table 40 Middle East and Africa: Emotion Analytics Market Size, By Type, 2017–2024 (USD Million)
Table 41 Middle East and Africa: Market Size By Application, 2017–2024 (USD Million)
Table 42 Middle East and Africa: Market Size By Organization Size, 2017–2024 (USD Million)
Table 43 Middle East and Africa: Market Size By Vertical, 2017–2024 (USD Million)
Table 44 Middle East and Africa: Market Size By Country, 2017–2024 (USD Million)
Table 45 Latin America: Emotion Analytics Market Size, By Type, 2017–2024 (USD Million)
Table 46 Latin America: Market Size By Application, 2017–2024 (USD Million)
Table 47 Latin America: Market Size By Organization Size, 2017–2024 (USD Million)
Table 48 Latin America: Market Size By Vertical, 2017–2024 (USD Million)
Table 49 Latin America: Market Size By Country, 2017–2024 (USD Million)
Table 50 Ranking of Key Players in the Emotion Analytics Market, 2019
Table 51 New Product Launches and Product Enhancements, 2018–2019
Table 52 Partnerships, Collaborations, and Agreements, 2018–2019
Table 53 Mergers and Acquisitions, 2017–2018

List of Figures

Figure 1 Emotion Analytics Market: Research Design
Figure 2 Market Top-Down and Bottom-Up Approaches
Figure 3 Factor Analysis
Figure 4 Emotion Analytics Market, Top 3 Segments, 2019
Figure 5 Large Enterprises Segment to Have a Higher Market Share in 2019
Figure 6 Increasing Internet Penetration to Act as an Opportunity in the Emotion Analytics Market
Figure 7 Large Enterprises and North America to Hold the Highest Market Shares in 2019
Figure 8 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 9 North America to Emerge as the Best Market for Investments During the Next 5 Years
Figure 10 Drivers, Restraints, Opportunities, and Challenges: Emotion Analytics Market
Figure 11 Video Analytics Segment to Grow at the Highest CAGR During the Forecast Period
Figure 12 Customer Experience Management Segment to Grow at the Highest CAGR During the Forecast Period
Figure 13 Small and Medium-Sized Businesses Segment to Grow at a Higher CAGR During the Forecast Period
Figure 14 Retail Vertical to Hold the Largest Market Size During the Forecast Period
Figure 15 Asia Pacific to Grow at the Highest CAGR During the Forecast Period
Figure 16 North America: Market Snapshot
Figure 17 Asia Pacific: Market Snapshot
Figure 18 Key Developments By the Leading Players in the Emotion Analytics Market During 2016–2019
Figure 19 Tobii: Company Snapshot

  • Global Smart Parking System Market Research Report 2024
    Published: 08-Jan-2024        Price: US 2900 Onwards        Pages: 99
    Smart Parking refers to The comprehensive application of wireless communication technology, mobile terminal technology, GPS positioning technology, GIS technology, etc. to The collection, management, query, reservation and navigation services of urban parking spaces to realize real-time update, query, reservation and navigation of parking space resources. The integration of navigation services can maximize The utilization of parking space resources, maximize The profit of The parking lot and opt......
  • Global Smart Office Market Research Report 2024
    Published: 08-Jan-2024        Price: US 2900 Onwards        Pages: 91
    Smart office products help in promoting efficient use of available resources and also ensure sustainability through use of ecofriendly processes. This report analyzed The smart office by product: smart lighting, security systems, HVAC control and by building type: retrofit, new construction. Usually it contains three important parts that is Underlying hardware systems, Network protocol, Terminal. The global Smart Office market was valued at US$ 1215 million in 2023 and is anticipate......
  • Global Online Smartphone & Tablet Games Market Growth (Status and Outlook) 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 113
    According to our LPI (LP Information) latest study, the global Online Smartphone & Tablet Games market size was valued at US$ 120570 million in 2023. With growing demand in downstream market, the Online Smartphone & Tablet Games is forecast to a readjusted size of US$ 279460 million by 2030 with a CAGR of 12.8% during review period. The research report highlights the growth potential of the global Online Smartphone & Tablet Games market. Online Smartphone & Tablet Games are expected to s......
  • Global Smart Parking System Market Growth (Status and Outlook) 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 128
    According to our LPI (LP Information) latest study, the global Smart Parking System market size was valued at US$ 3655.3 million in 2023. With growing demand in downstream market, the Smart Parking System is forecast to a readjusted size of US$ 10060 million by 2030 with a CAGR of 15.6% during review period. The research report highlights the growth potential of the global Smart Parking System market. Smart Parking System are expected to show stable growth in the future market. However, ......
  • Global High Performance Computing Market Growth (Status and Outlook) 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 127
    According to our LPI (LP Information) latest study, the global High Performance Computing market size was valued at US$ 31270 million in 2023. With growing demand in downstream market, the High Performance Computing is forecast to a readjusted size of US$ 65340 million by 2030 with a CAGR of 11.1% during review period. The research report highlights the growth potential of the global High Performance Computing market. High Performance Computing are expected to show stable growth in the f......
  • Global Social Media Analytics Market Growth (Status and Outlook) 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 129
    According to our LPI (LP Information) latest study, the global Social Media Analytics market size was valued at US$ million in 2023. With growing demand in downstream market, the Social Media Analytics is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth potential of the global Social Media Analytics market. Social Media Analytics are expected to show stable growth in the future market. However, product di......
  • Global Interactive Kiosk Market Growth 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 128
    According to our LPI (LP Information) latest study, the global Interactive Kiosk market size was valued at US$ 1001.7 million in 2023. With growing demand in downstream market, the Interactive Kiosk is forecast to a readjusted size of US$ 1487.4 million by 2030 with a CAGR of 5.8% during review period. The research report highlights the growth potential of the global Interactive Kiosk market. Interactive Kiosk are expected to show stable growth in the future market. However, product diff......
  • Global IoT Platforms Market Growth (Status and Outlook) 2024-2030
    Published: 04-Jan-2024        Price: US 3660 Onwards        Pages: 153
    According to our LPI (LP Information) latest study, the global IoT Platforms market size was valued at US$ 4474.8 million in 2023. With growing demand in downstream market, the IoT Platforms is forecast to a readjusted size of US$ 20970 million by 2030 with a CAGR of 24.7% during review period. The research report highlights the growth potential of the global IoT Platforms market. IoT Platforms are expected to show stable growth in the future market. However, product differentiation, red......
  • Global Drone Data Services Industry Research Report, In-depth Analysis of Current Status and Outlook of Key Countries 2023-2028
    Published: 04-Jan-2024        Price: US 3380 Onwards        Pages: 99
    Market Overview of Global Drone Data Services market: According to our latest research, the global Drone Data Services market looks promising in the next 5 years. As of 2022, the global Drone Data Services market was estimated at USD 1371.56 million, and it's anticipated to reach USD 20095.26 million in 2028, with a CAGR of 56.43% during the forecast years. This report covers a research time span from 2018 to 2028, and presents a deep and comprehensive analysis of the global ......
    • SERVICES
    Value for Money
    We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
    Ever Growing Inventory
    Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
    One Stop Solution
    Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
    Dedicated Client Engagement
    Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
    Saving Time and Efforts
    Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
    Payment Flexibility
    Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
    Post-Purchase Research Support
    Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - [email protected] / +1 888 391 5441 )
    • Ad Hoc
    • Pay - as - you - go / Bucket Subscriptions
    • Fixed Cost for #of reports
    • Customize / Personalize as per your needs