COVID-19 Impact on IVR System Market, Global Research Reports 2020-2021

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Date: 22-May-2020
No. of pages: 95
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This report covers market size and forecasts of IVR System, including the following market information:

  • Global IVR System Market Size, 2019-2021, and 2020 (quarterly data), (US$ Million)

  • Global IVR System Market Size by Type and by Application, 2019-2021, and 2020 (quarterly data), (US$ Million)

  • Global IVR System Market Size by Region (and Key Countries), 2019-2021, and 2020 (quarterly data), (US$ Million)

  • Global IVR System Market Size by Company, 2019- 2020 (quarterly data), (US$ Million)

Key market players

Major competitors identified in this market include Aspect software Inc, Avaya Inc, Cisco Systems Inc, Convergys Crop, Dialogic Corporation, Mitel Networks Corporation, Nuance Communications Inc, True Image Interactive Inc, Verizon Communication Inc, Voicent Communications Inc, Enghouse Systems Limited, etc.

Based on the Region:

  • Asia-Pacific (China, Japan, South Korea, India and ASEAN)

  • North America (US and Canada)

  • Europe (Germany, France, UK and Italy)

  • Rest of World (Latin America, Middle East & Africa)

Based on the Type:

  • Outbound Services

  • Inbound Services

Based on the Application:

  • Banking Financial Services and Insurance (BFSI)

  • Healthcare

  • Hospitality

  • IT & Telecommunication

  • Others

COVID-19 Impact on IVR System Market, Global Research Reports 2020-2021

Table of Contents
1.1 Research Scope
1.2 Market Segmentation
1.3 Research Objectives
1.4 Research Methodology
1.4.1 Research Process
1.4.2 Data Triangulation
1.4.3 Research Approach
1.4.4 Base Year
1.5 Coronavirus Disease 2019 (Covid-19) Impact Will Have a Severe Impact on Global Growth
1.5.1 Covid-19 Impact: Global GDP Growth, 2019, 2020 and 2021 Projections
1.5.2 Covid-19 Impact: Commodity Prices Indices
1.5.3 Covid-19 Impact: Global Major Government Policy
1.6 The Covid-19 Impact on IVR System Industry
1.7 COVID-19 Impact: IVR System Market Trends
2 Global IVR System Quarterly Market Size Analysis
2.1 IVR System Business Impact Assessment - COVID-19
2.1.1 Global IVR System Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026
2.2 Global IVR System Quarterly Market Size 2020-2021
2.3 COVID-19-Driven Market Dynamics and Factor Analysis
2.3.1 Drivers
2.3.2 Restraints
2.3.3 Opportunities
2.3.4 Challenges
3 Quarterly Competitive Assessment, 2020
3.1 By Players, Global IVR System Quarterly Market Size, 2019 VS 2020
3.2 By Players, IVR System Headquarters and Area Served
3.3 Date of Key Players Enter into IVR System Market
3.4 Key Players IVR System Product Offered
3.5 Mergers & Acquisitions, Expansion Plans
4 Impact of Covid-19 on IVR System Segments, By Type
4.1 Introduction
1.4.1 Outbound Services
1.4.2 Inbound Services
4.2 By Type, Global IVR System Market Size, 2019-2021
5 Impact of Covid-19 on IVR System Segments, By Application
5.1 Overview
5.5.1 Banking Financial Services and Insurance (BFSI)
5.5.2 Healthcare
5.5.3 Hospitality
5.5.4 IT & Telecommunication
5.5.5 Others
5.2 By Application, Global IVR System Market Size, 2019-2021
5.2.1 By Application, Global IVR System Market Size by Application, 2019-2021
6 Geographic Analysis
6.1 Introduction
6.2 North America
6.2.1 Macroeconomic Indicators of US
6.2.2 US
6.2.3 Canada
6.3 Europe
6.3.1 Macroeconomic Indicators of Europe
6.3.2 Germany
6.3.3 France
6.3.4 UK
6.3.5 Italy
6.4 Asia-Pacific
6.4.1 Macroeconomic Indicators of Asia-Pacific
6.4.2 China
6.4.3 Japan
6.4.4 South Korea
6.4.5 India
6.4.6 ASEAN
6.5 Rest of World
6.5.1 Latin America
6.5.2 Middle East and Africa
7 Company Profiles
7.1 Aspect software Inc
7.1.1 Aspect software Inc Business Overview
7.1.2 Aspect software Inc IVR System Quarterly Revenue, 2020
7.1.3 Aspect software Inc IVR System Product Introduction
7.1.4 Aspect software Inc Response to COVID-19 and Related Developments
7.2 Avaya Inc
7.2.1 Avaya Inc Business Overview
7.2.2 Avaya Inc IVR System Quarterly Revenue, 2020
7.2.3 Avaya Inc IVR System Product Introduction
7.2.4 Avaya Inc Response to COVID-19 and Related Developments
7.3 Cisco Systems Inc
7.3.1 Cisco Systems Inc Business Overview
7.3.2 Cisco Systems Inc IVR System Quarterly Revenue, 2020
7.3.3 Cisco Systems Inc IVR System Product Introduction
7.3.4 Cisco Systems Inc Response to COVID-19 and Related Developments
7.4 Convergys Crop
7.4.1 Convergys Crop Business Overview
7.4.2 Convergys Crop IVR System Quarterly Revenue, 2020
7.4.3 Convergys Crop IVR System Product Introduction
7.4.4 Convergys Crop Response to COVID-19 and Related Developments
7.5 Dialogic Corporation
7.5.1 Dialogic Corporation Business Overview
7.5.2 Dialogic Corporation IVR System Quarterly Revenue, 2020
7.5.3 Dialogic Corporation IVR System Product Introduction
7.5.4 Dialogic Corporation Response to COVID-19 and Related Developments
7.6 Mitel Networks Corporation
7.6.1 Mitel Networks Corporation Business Overview
7.6.2 Mitel Networks Corporation IVR System Quarterly Revenue, 2020
7.6.3 Mitel Networks Corporation IVR System Product Introduction
7.6.4 Mitel Networks Corporation Response to COVID-19 and Related Developments
7.7 Nuance Communications Inc
7.7.1 Nuance Communications Inc Business Overview
7.7.2 Nuance Communications Inc IVR System Quarterly Revenue, 2020
7.7.3 Nuance Communications Inc IVR System Product Introduction
7.7.4 Nuance Communications Inc Response to COVID-19 and Related Developments
7.8 True Image Interactive Inc
7.8.1 True Image Interactive Inc Business Overview
7.8.2 True Image Interactive Inc IVR System Quarterly Revenue, 2020
7.8.3 True Image Interactive Inc IVR System Product Introduction
7.8.4 True Image Interactive Inc Response to COVID-19 and Related Developments
7.9 Verizon Communication Inc
7.9.1 Verizon Communication Inc Business Overview
7.9.2 Verizon Communication Inc IVR System Quarterly Revenue, 2020
7.9.3 Verizon Communication Inc IVR System Product Introduction
7.9.4 Verizon Communication Inc Response to COVID-19 and Related Developments
7.10 Voicent Communications Inc
7.10.1 Voicent Communications Inc Business Overview
7.10.2 Voicent Communications Inc IVR System Quarterly Revenue, 2020
7.10.3 Voicent Communications Inc IVR System Product Introduction
7.10.4 Voicent Communications Inc Response to COVID-19 and Related Developments
7.11 Enghouse Systems Limited
7.11.1 Enghouse Systems Limited Business Overview
7.11.2 Enghouse Systems Limited IVR System Quarterly Revenue, 2020
7.11.3 Enghouse Systems Limited IVR System Product Introduction
7.11.4 Enghouse Systems Limited Response to COVID-19 and Related Developments
8 Key Findings
9 Appendix
9.1 About US
9.2 Disclaimer
List of Tables

Table 1. Overview of the World Economic Outlook Projections
Table 2. Summary of World Real per Capita Output (Annual percent change; in international currency at purchasing power parity)
Table 3. European Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 4. Asian and Pacific Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 5. Western Hemisphere Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 6. Middle Eastern and Central Asian Economies: Real GDP, Consumer Prices, Current Account Balance, and Unemployment (Annual percent change, unless noted otherwise)
Table 7. Covid-19 Impact: Global Major Government Policy
Table 8. The Covid-19 Impact on IVR System Assessment
Table 9. COVID-19 Impact: IVR System Market Trends
Table 10. COVID-19 Impact Global IVR System Market Size
Table 11. Global IVR System Quarterly Market Size, 2020 (US$ Million)
Table 12. Global IVR System Market Size, Pre-COVID-19 and Post- COVID-19 Quarterly Comparison, 2020-2021 (US$ Million)
Table 13. Global IVR System Market Growth Drivers
Table 14. Global IVR System Market Restraints
Table 15. Global IVR System Market Opportunities
Table 16. Global IVR System Market Challenges
Table 17. By Players, IVR System Quarterly Revenue, 2019 VS 2020 (US$ Million)
Table 18. Key Players, IVR System Revenue Market Share, 2019 VS 2020 (%)
Table 19. Key IVR System Players Headquarters and Area Served
Table 20. Date of Key Players Enter into IVR System Market
Table 21. Key Players IVR System Product Type
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. By Players, Global IVR System Market Size 2019-2021, (US$ Million)
Table 24. Global IVR System Market Size by Application: 2019-2021 (US$ Million)
Table 25. Global IVR System Market Size by Region, 2019-2021 (US$ Million)
Table 26. By Country, North America IVR System Market Size, 2019-2021 (US$ Million)
Table 27. By Type, US IVR System Market Size, 2019-2021 (US$ Million)
Table 28. By Application, US IVR System Market Size, 2019-2021 (US$ Million)
Table 29. By Type, Canada IVR System Market Size, 2019-2021 (US$ Million)
Table 30. By Application, Canada IVR System Market Size, 2019-2021 (US$ Million)
Table 31. Macroeconomic Indicators of Europe (Germany, France, UK and Italy)
Table 32. By Country, Europe IVR System Market Size, 2019-2021 (US$ Million)
Table 33. By Type, Germany IVR System Market Size, 2019-2021 (US$ Million)
Table 34. By Application, Germany IVR System Market Size, 2019-2021 (US$ Million)
Table 35. By Type, France IVR System Market Size, 2019-2021 (US$ Million)
Table 36. By Application, France IVR System Market Size, 2019-2021 (US$ Million)
Table 37. By Type, UK IVR System Market Size, 2019-2021 (US$ Million)
Table 38. By Application, UK IVR System Market Size, 2019-2021 (US$ Million)
Table 39. By Type, Italy IVR System Market Size, 2019-2021 (US$ Million)
Table 40. By Application, Italy IVR System Market Size, 2019-2021 (US$ Million)
Table 41. Macroeconomic Indicators of Asia-Pacific (China, Japan, South Korea, India and ASEAN)
Table 42. By Region, Asia-Pacific IVR System Market Size, 2019-2021 (US$ Million)
Table 43. By Type, China IVR System Market Size, 2019-2021 (US$ Million)
Table 44. By Application, China IVR System Market Size, 2019-2021 (US$ Million)
Table 45. By Type, Japan IVR System Market Size, 2019-2021 (US$ Million)
Table 46. By Application, Japan IVR System Market Size, 2019-2021 (US$ Million)
Table 47. By Type, South Korea IVR System Market Size, 2019-2021 (US$ Million)
Table 48. By Application, South Korea IVR System Market Size, 2019-2021 (US$ Million)
Table 49. By Type, India IVR System Market Size, 2019-2021 (US$ Million)
Table 50. By Application, India IVR System Market Size, 2019-2021 (US$ Million)
Table 51. By Type, ASEAN IVR System Market Size, 2019-2021 (US$ Million)
Table 52. By Application, ASEAN IVR System Market Size, 2019-2021 (US$ Million)
Table 53. By Type, Latin America IVR System Market Size, 2019-2021 (US$ Million)
Table 54. By Application, Latin America IVR System Market Size, 2019-2021 (US$ Million)
Table 55. By Type, Middle East and Africa IVR System Market Size, 2019-2021 (US$ Million)
Table 56. By Application, Middle East and Africa IVR System Market Size, 2019-2021 (US$ Million)
Table 57. Aspect software Inc Business Overview
Table 58. Aspect software Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 59. Aspect software Inc IVR System Product
Table 60. Aspect software Inc Response to COVID-19 and Related Developments
Table 61. Avaya Inc Business Overview
Table 62. Avaya Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 63. Avaya Inc IVR System Product
Table 64. Avaya Inc Response to COVID-19 and Related Developments
Table 65. Cisco Systems Inc Business Overview
Table 66. Cisco Systems Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 67. Cisco Systems Inc IVR System Product
Table 68. Cisco Systems Inc Response to COVID-19 and Related Developments
Table 69. Convergys Crop Business Overview
Table 70. Convergys Crop IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 71. Convergys Crop IVR System Product
Table 72. Convergys Crop Response to COVID-19 and Related Developments
Table 73. Dialogic Corporation Business Overview
Table 74. Dialogic Corporation IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 75. Dialogic Corporation IVR System Product
Table 76. Dialogic Corporation Response to COVID-19 and Related Developments
Table 77. Mitel Networks Corporation Business Overview
Table 78. Mitel Networks Corporation IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 79. Mitel Networks Corporation IVR System Product
Table 80. Mitel Networks Corporation Response to COVID-19 and Related Developments
Table 81. Nuance Communications Inc Business Overview
Table 82. Nuance Communications Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 83. Nuance Communications Inc IVR System Product
Table 84. Nuance Communications Inc Response to COVID-19 and Related Developments
Table 85. True Image Interactive Inc Business Overview
Table 86. True Image Interactive Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 87. True Image Interactive Inc IVR System Product
Table 88. True Image Interactive Inc Response to COVID-19 and Related Developments
Table 89. Verizon Communication Inc Business Overview
Table 90. Verizon Communication Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 91. Verizon Communication Inc IVR System Product
Table 92. Verizon Communication Inc Response to COVID-19 and Related Developments
Table 93. Voicent Communications Inc Business Overview
Table 94. Voicent Communications Inc IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 95. Voicent Communications Inc IVR System Product
Table 96. Voicent Communications Inc Response to COVID-19 and Related Developments
Table 97. Enghouse Systems Limited Business Overview
Table 98. Enghouse Systems Limited IVR System Revenue (US$ Million), (Q1, Q2, Q3, Q4) Quarter 2020
Table 99. Enghouse Systems Limited IVR System Product
Table 100. Enghouse Systems Limited Response to COVID-19 and Related Developments
List of Figures

Figure 1. IVR System Product Picture
Figure 2. IVR System Market Segmentation
Figure 3. Research Objectives
Figure 4. Research Process
Figure 5. Data Triangulation
Figure 6. Research Approach
Figure 7. Commodity Prices-Metals Price Indices
Figure 8. Commodity Prices- Precious Metal Price Indices
Figure 9. Commodity Prices- Agricultural Raw Material Price Indices
Figure 10. Commodity Prices- Food and Beverage Price Indices
Figure 11. Commodity Prices- Fertilizer Price Indices
Figure 12. Commodity Prices- Energy Price Indices
Figure 13. G20+: Economic Policy Responses to COVID-19
Figure 14. Global IVR System Market Size, Pre-COVID-19 and Post- COVID-19 Comparison, 2015-2026 (US$ Million)
Figure 15. Global IVR System Market Size, Pre-COVID-19 and Post- COVID-19, Year-over-Year Growth Rate, 2015-2026 (%)
Figure 16. Global IVR System Market Size, Quarterly Growth, 2020-2021 (%)
Figure 17. Global IVR System Market Size, Market Share by Type, 2019 VS 2020 (%)
Figure 18. Global IVR System Market Size, Market Share by Application, 2019 VS 2020 (%)
Figure 19. Global IVR System Market Size Market Share by Region, 2019 VS 2020 (%)
Figure 20. United States Composite PMI and GDP
Figure 21. Eurozone Composite PMI and GDP
Figure 22. Eurozone Core v. Periphery PMI Output Indices
Figure 23. Core v. Periphery PMI Employment Indices
Figure 24. UK Composite PMI and GDP
Figure 25. Caixin China Composite Output Index
Figure 26. Caixin China General Services Business Activity Index
Figure 27. Japan Composite Output Index
Figure 28. South Korea Manufacturing PMI
Figure 29. India Composite Output Index
Figure 30. ASEAN Manufacturing PMI
Figure 31. By Region, Asia-Pacific IVR System Market Size Market Share, 2019-2021
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