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Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022

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Date: 15-Sep-2017
No. of pages: 140
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“Increasing user engagement on social media channels is driving the growth of the bot services market.”

The global bot services market size is expected to grow from USD 458.4 million in 2017 to USD 1,783.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 31.2%.The proliferation of millennial across social media channels and the use of Artificial Intelligence (AI), Natural Language Processing (NLP), machine learning, and analytics tools in the bot ecosystem are the major factors driving the growth of the bot services market. However, the dependency on deployment platforms for bots may hinder the growth of the bot services market.

“The social media deployment channel is expected to record the highest growth rate in the bot services market during the forecast period.”

Among the deployment channels, the social media segment is a high-growth segment in the bot services market. Consumers across various social media platforms are increasing at an unprecedented rate. Social media platforms are easy communication channels for businesses to interact with their customers. Enterprises are widely implementing bot services on platforms, such as Facebook Messenger, Kik, Telegram, We Chat, Skype, and Twitter, to engage with customers and provide a personalized experience for different tasks.

“In terms of growth rate, the Banking, Financial Services, and Insurance (BFSI) end-user vertical is expected to dominate the bot services market during the forecast period.”

Among the end-user verticals, the BFSI segment is expected to grow at the highest CAGR during the forecast period. The BFSI segment commands the bulk share in the bot services market, as the availability of mobile devices, such as smart phones and tablets, has made it easy for the BFSI stakeholders to deploy bot services on various platforms, such as websites, contact centers, and social media channels, to interact with customers. Some of the major applications of bot services in the BFSI sector include account management, customer alerts and reminders, credit and loan application updates, branch and Automatic Teller Machine (ATM) locators, financial advisors, insurance applications, and customer surveys.

“The Asia Pacific (APAC) region is expected to witness the highest growth rate in the bot services market during the forecast period.”

APAC is expected to witness the highest growth rate in the bot services market during the forecast period, owing to the large-scale implementation of bot services across various end-user verticals, such as banking, government, and travel. Enterprises in China, India, Australia, and Japan have deployed bot services on websites and social media platforms to interact with the customers. The penetration of smart phones and the growing number of social media users are the primary factors that have propelled the growth of the bot services market in the APAC region.

In the process of determining and verifying the market size of the several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants is given below:


  • By Company: Tier 1-18%, Tier 2-48%, and Tier 3-34%

  • By Designation: C-Level-22%, D-Level-43%, and Others-35%

  • By Region: North America-42%, Europe, Middle East, and Africa (EMEA)-32%, and APAC- 26%


Some of the major vendors in the bot services market are Microsoft (US), IBM (US), Facebook (US), Google (US), Amazon Web Services (US), Nuance Communications (US), Aspect Software (US), Inbenta Technologies (US), Creative Virtual (UK), IPsoft (US), 24/7 Customer (US), CogniCor Technologies (Spain), Astute Solutions (US), Gupshup (US), Next IT Corp. (US), Kore.ai(US), Rasa Technologies GmbH (Germany), Pypestream (US), Avaamo (US), Pandorabots (US), LogMeIn (US), Artificial Solutions (Spain), Botego (Turkey), Chatfuel (US), Webio (Ireland), and Do You Dream Up (France).   

Research Coverage

The global bot services market has been segmentedon the basis of services, deployment channels, modes, end-user verticals, and regions. A detailed analysis of the key market players has been done to provide insights into their business overview, products and services, key strategies, new product launches, partnerships, agreements, collaborations, expansions, and the competitive landscape associated with the bot services market.

Reasons to Buy the Report

The report will help the market leaders/new entrants in the following ways:


  • The report segments the bot services market comprehensively and provides the closest approximations of the revenue numbers for the overall market segments and subsegments across different regions.

  • The report helps stakeholders understand the pulse of the market and provides them information on the key market drivers, restraints, challenges, and opportunities.

  • The report helps stakeholders better understand their competitors and gain more insights to improve their position in the market. The competitive landscape section includes the Micro Quadrant matrix, wherein 26 players have been placed in 4 quadrants, namely, visionary leaders, dynamic differentiators, innovators, and emerging companies, based on the companies’ product offerings and business strategies.

Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions and Limitations
2.3.1 Assumptions
2.3.2 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Opportunities in the Bot Services Market
4.2 Top 3 Deployment Channels
4.3 Bot Services Market, By End-User Vertical and Deployment Channel
4.4 Bot Services Potential

5 Market Overview
5.1 Market Dynamics
5.1.1 Drivers
5.1.1.1 Increasing User Engagement on Social Media Platforms
5.1.1.2 Highly Advanced AI and NLP Tools Bolstering the Market Growth
5.1.2 Restraints
5.1.2.1 Dependency on Deployment Platforms for Bots
5.1.3 Opportunities
5.1.3.1 Increasing Demand for Feature Phones
5.1.3.2 High Growth of Social Media Platforms
5.1.3.3 Growing Partnerships and Widening Ecosystem
5.1.4 Challenges
5.1.4.1 Limited Accuracy as Expected By End-Users
5.1.4.2 Lack of Awareness and Reluctance to Use Bots
5.2 Ecosystem Analysis
5.3 Deployment Channels

6 Bot Services Market Analysis, By Service
6.1 Introduction
6.2 Framework
6.2.1 Natural Language Processing
6.2.2 Machine Learning
6.2.3 Artificial Neural Network
6.2.4 Bot Analytics
6.3 Platform

7 Bot Services Market Analysis, By Mode
7.1 Introduction
7.2 Text and Rich Media
7.3 Audio
7.4 Video

8 Bot Services Market Analysis, By Deployment Channel
8.1 Introduction
8.2 Websites
8.3 Contact Center and Customer Service
8.4 Social Media
8.5 Mobile Applications

9 Bot Services Market Analysis, By End-User Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.2.1 Use Case: Personal Banking Assistant to Help Clients in Deciding Investment Plans
9.2.2 Use Case: Insurance Opting and Renewal Options With Quick Assistance at Any Given Time
9.3 Government
9.3.1 Use Case: Reduction in the Frequency of Call on the Police Helpline Number
9.4 Real Estate
9.4.1 Use Case: Real-Time Update of Property Rates and Availability
9.5 Media and Entertainment
9.5.1 Use Case: Ticket Bookings and Entertainment Related Blogs
9.6 Telecom
9.6.1 Use Case: Augmented Customer Service Related to Network and Billing Instances
9.7 Retail and Ecommerce
9.7.1 Use Case: Ease of Access for the Buyers to Place and Replace Orders
9.8 Education
9.8.1 Use Case: Smart Education System
9.9 Travel and Hospitality
9.9.1 Use Case: Easy Flight Bookings With Real-Time Updates
9.1 Healthcare
9.10.1 Use Case: Electronic Health and Medical Record
9.11 Others

10 Geographic Analysis
10.1 Introduction
10.2 North America
10.2.1 North America: Market Analysis, By Service
10.2.2 North America: Market Analysis, By Mode
10.2.3 North America: Market Analysis, By Deployment Channel
10.2.4 North America: Market Analysis, By End-User Vertical
10.2.5 North America: Market Analysis, By Country
10.3 Europe
10.3.1 Europe: Market Analysis, By Service
10.3.2 Europe: Market Analysis, By Mode
10.3.3 Europe: Market Analysis, By Deployment Channel
10.3.4 Europe: Market Analysis, By End-User Vertical
10.3.5 Europe: Market Analysis, By Country
10.4 Asia Pacific
10.4.1 Asia Pacific: Bot Services Market Analysis, By Service
10.4.2 Asia Pacific: Market Analysis, By Mode
10.4.3 Asia Pacific: Market Analysis, By Deployment Channel
10.4.4 Asia Pacific: Market Analysis, By End-User Vertical
10.4.5 Asia Pacific: Market Analysis, By Country
10.5 Middle East and Africa
10.5.1 Middle East and Africa: Bot Services Market Analysis, By Service
10.5.2 Middle East and Africa: Market Analysis, By Mode
10.5.3 Middle East and Africa: Market Analysis, By Deployment Channel
10.5.4 Middle East and Africa: Market Analysis, By End-User Vertical
10.5.5 Middle East and Africa: Market Analysis, By Country
10.6 Latin America
10.6.1 Latin America: Bot Services Market Analysis, By Service
10.6.2 Latin America: Market Analysis, By Mode
10.6.3 Latin America: Market Analysis, By Deployment Channel
10.6.4 Latin America: Market Analysis, By End-User Vertical
10.6.5 Latin America: Market Analysis, By Country

11 Competitive Landscape
11.1 Microquadrant Overview
11.1.1 Visionary Leaders
11.1.2 Innovators
11.1.3 Dynamic Differentiators
11.1.4 Emerging Companies
11.2 Competitive Benchmarking
11.2.1 Strength of Product Portfolio Adopted By Major Players in the Market (26 Players)
11.2.2 Business Strategy Excellence Adopted By Major Players in the Market (26 Players)

12 Company Profiles
(Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
12.1 Microsoft
12.2 IBM
12.3 Facebook
12.4 Google
12.5 Amazon Web Services
12.6 Nuance Communications
12.7 Aspect Software
12.8 Inbenta Technologies
12.9 Creative Virtual
12.10 24/7 Customer
12.11 Cognicor Technologies
12.12 Astute Solutions

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments Might Not Be Captured in Case of Unlisted Companies.

13 Appendix
13.1 Discussion Guide
13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
13.3 Introducing RT: Real-Time Market Intelligence
13.4 Available Customizations
13.5 Related Reports
13.6 Author Details

List of Tables

Table 1 Global Market Size, By Region, 2015–2022 (USD Million)
Table 2 Global Market Size, By Service, 2015–2022 (USD Million)
Table 3 Global Market Size, By Mode, 2015–2022 (USD Million)
Table 4 Global Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 5 Global Market Size, By End-Use Vertical, 2015–2022 (USD Million)
Table 6 Bot Services Market Size, By Service, 2015–2022 (USD Million)
Table 7 Framework: Market Size, By Region, 2015–2022 (USD Million)
Table 8 Platform: Market Size, By Region, 2015–2022 (USD Million)
Table 9 Bot Services Market Size, By Mode, 2015–2022 (USD Million)
Table 10 Text and Rich Media: Market Size, By Region, 2015–2022 (USD Million)
Table 11 Audio: Market Size, By Region, 2015–2022 (USD Million)
Table 12 Video: Market Size, By Region, 2015–2022 (USD Million)
Table 13 Bot Services Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 14 Websites: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Contact Center and Customer Service: Market Size, By Region, 2015–2022 (USD Million)
Table 16 Social Media: Market Size, By Region, 2015–2022 (USD Million)
Table 17 Mobile Applications: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Bot Services Market Size, By End-User Vertical, 2015–2022 (USD Million)
Table 19 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 20 Government: Market Size, By Region, 2015–2022 (USD Million)
Table 21 Real Estate: Market Size, By Region, 2015–2022 (USD Million)
Table 22 Media and Entertainment: Market Size, By Region, 2015–2022 (USD Million)
Table 23 Telecom: Market Size, By Region, 2015–2022 (USD Million)
Table 24 Retail and Ecommerce: Market Size, By Region, 2015–2022 (USD Million)
Table 25 Education: Market Size, By Region, 2015–2022 (USD Million)
Table 26 Travel and Hospitality: Market Size, By Region, 2015–2022 (USD Million)
Table 27 Healthcare: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 29 Bot Services Market Size, By Region, 2015–2022 (USD Million)
Table 30 North America: Market Size and Growth Rate, 2015–2022 (USD Million, Y-O-Y %)
Table 31 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 32 North America: Market Size, By Mode, 2015–2022 (USD Million)
Table 33 North America: Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 34 North America: Market Size, By End-User Vertical, 2015–2022 (USD Million)
Table 35 North America: Market Size, By Country, 2015–2022 (USD Million)
Table 36 Europe: Bot Services Market Size and Growth Rate, 2015–2022 (USD Million, Y-O-Y %)
Table 37 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 38 Europe: Market Size, By Mode, 2015–2022 (USD Million)
Table 39 Europe: Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 40 Europe: Market Size, By End-User Vertical, 2015–2022 (USD Million)
Table 41 Europe: Market Size, By Country, 2015–2022 (USD Million)
Table 42 Asia Pacific: Bot Services Market Size and Growth Rate, 2015–2022 (USD Million, Y-O-Y %)
Table 43 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 44 Asia Pacific: Market Size, By Mode, 2015–2022 (USD Million)
Table 45 Asia Pacific: Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 46 Asia Pacific: Market Size, By End-User Vertical, 2015–2022 (USD Million)
Table 47 Asia Pacific: Market Size, By Country, 2015–2022 (USD Million)
Table 48 Middle East and Africa: Bot Services Market Size and Growth Rate, 2015–2022 (USD Million, Y-O-Y %)
Table 49 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 50 Middle East and Africa: Market Size, By Mode, 2015–2022 (USD Million)
Table 51 Middle East and Africa: Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 52 Middle East and Africa: Market Size, By End-User Vertical, 2015–2022 (USD Million)
Table 53 Middle East and Africa: Market Size, By Country, 2015–2022 (USD Million)
Table 54 Latin America: Market Size and Growth Rate, 2015–2022 (USD Million, Y-O-Y %)
Table 55 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 56 Latin America: Market Size, By Mode, 2015–2022 (USD Million)
Table 57 Latin America: Market Size, By Deployment Channel, 2015–2022 (USD Million)
Table 58 Latin America: Market Size, By End-User Vertical, 2015–2022 (USD Million)
Table 59 Latin America: Market Size, By Country, 2015–2022 (USD Million)
Table 60 Market Ranking for Bot Services Market, 2017

List of Figures

Figure 1 Global Bot Services Market Segmentation
Figure 2 Regional Scope
Figure 3 Bot Services Market: Research Design
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Asia Pacific is Expected to Grow at the Highest CAGR During, the Forecast Period
Figure 8 North America Had the Largest Market Share in 2017
Figure 9 Bot Services Market Share, By Service, 2017
Figure 10 Bot Services Market Share, By Mode, 2017
Figure 11 Bot Services Market Share, By Deployment Channel, 2017
Figure 12 The Global Bot Services Market is Expected to Grow at A Significant CAGR During the Forecast Period
Figure 13 Social Media Segment is Expected to Grow at the Highest CAGR, During the Forecast Period
Figure 14 Banking, Financial Services, and Insurance, and Social Media are Estimated to Hold the Largest Market Shares in the Bot Services Market in 2017
Figure 15 Asia Pacific is Expected to Grow at the Highest CAGR During, the Forecast Period
Figure 16 Bot Services Market: Drivers, Restraints, Opportunities, and Challenges
Figure 17 Bot Services Market: Ecosystem
Figure 18 Bot Services Market: Deployment Channels
Figure 19 Platform Segment is Expected to Grow at the Higher CAGR During, the Forecast Period
Figure 20 Video Segment is Expected to Grow at the Highest CAGR During, the Forecast Period
Figure 21 Social Media Segment is Expected to Grow at the Highest CAGR, During the Forecast Period
Figure 22 Banking, Financial Services, and Insurance End-User Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 23 Asia Pacific is Expected to Grow at Highest CAGR in the Global Bot Services Market During the Forecast Period
Figure 24 Asia Pacific is Expected to Have the Largest Market Share During, the Forecast Period
Figure 25 North America: Market Snapshot
Figure 26 Platform Segment in North America is Expected to Grow at the Higher CAGR During the Forecast Period
Figure 27 Platform Segment in Europe is Expected to Grow at the Higher CAGR During the Forecast Period
Figure 28 Asia Pacific: Market Snapshot
Figure 29 Platform Segment in Asia Pacific is Expected to Grow at the Higher CAGR During the Forecast Period
Figure 30 Platform Segment in Middle East and Africa is Expected to Grow, at the Higher CAGR During the Forecast Period
Figure 31 Platform Segment in Latin America is Expected to Grow at the Higher CAGR During the Forecast Period
Figure 32 Bot Services Market (Global), Competitive Leadership Mapping, 2017
Figure 33 Microsoft: Company Snapshot
Figure 34 IBM: Company Snapshot
Figure 35 Facebook: Company Snapshot
Figure 36 Google: Company Snapshot
Figure 37 Amazon Web Services: Company Snapshot
Figure 38 Nuance Communications: Company Snapshot

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