2020-2025 Global BPO Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Publisher Name :
Date: 22-Apr-2021
No. of pages: 118

Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors. Although BPO originally applied solely to manufacturing entities, such as soft drink manufacturers that outsourced large segments of their supply chains, BPO now applies to the outsourcing of services, as well.

This report elaborates the market size, market characteristics, and market growth of the BPO industry, and breaks down according to the type, application, and consumption area of BPO. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for BPO in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.

In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global BPO market covered in Chapter 13:

Wipro Ltd.

3i Infotech

Genpact

Tata Consultancy Services

IBM

Hewlett-Packard Co.

Aegis Ltd.

Accenture

NCO Financial Systems Inc.

Capgemini

Aon plc

EXLService Holdings Inc.

Convergys Corp.

Intelenet Global Services

Xerox Corp.

In Chapter 6, on the basis of types, the BPO market from 2015 to 2025 is primarily split into:

Finance & Accounting

Customer Services

HR Outsourcing

KPO

Procurement Outsourcing

In Chapter 7, on the basis of applications, the BPO market from 2015 to 2025 covers:

Manufacturing

Telecommunications & Technology

Banking

Insurance & Finance Services

Retail

Others

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:

United States

Europe

China

Japan

India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:

North America (Covered in Chapter 8)

United States

Canada

Mexico

Europe (Covered in Chapter 9)

Germany

UK

France

Italy

Spain

Others

Asia-Pacific (Covered in Chapter 10)

China

Japan

India

South Korea

Southeast Asia

Others

Middle East and Africa (Covered in Chapter 11)

Saudi Arabia

UAE

South Africa

Others

South America (Covered in Chapter 12)

Brazil

Others

Years considered for this report:

Historical Years: 2015-2019

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2020-2025

2020-2025 Global BPO Market Report - Production and Consumption Professional Analysis (Impact of COVID-19)

Table of Content

1 BPO Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 BPO Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 BPO Market Forces
3.1 Global BPO Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 BPO Market - By Geography
4.1 Global BPO Market Value and Market Share by Regions
4.1.1 Global BPO Value ($) by Region (2015-2020)
4.1.2 Global BPO Value Market Share by Regions (2015-2020)
4.2 Global BPO Market Production and Market Share by Major Countries
4.2.1 Global BPO Production by Major Countries (2015-2020)
4.2.2 Global BPO Production Market Share by Major Countries (2015-2020)
4.3 Global BPO Market Consumption and Market Share by Regions
4.3.1 Global BPO Consumption by Regions (2015-2020)
4.3.2 Global BPO Consumption Market Share by Regions (2015-2020)

5 BPO Market - By Trade Statistics
5.1 Global BPO Export and Import
5.2 United States BPO Export and Import (2015-2020)
5.3 Europe BPO Export and Import (2015-2020)
5.4 China BPO Export and Import (2015-2020)
5.5 Japan BPO Export and Import (2015-2020)
5.6 India BPO Export and Import (2015-2020)
5.7 ...

6 BPO Market - By Type
6.1 Global BPO Production and Market Share by Types (2015-2020)
6.1.1 Global BPO Production by Types (2015-2020)
6.1.2 Global BPO Production Market Share by Types (2015-2020)
6.2 Global BPO Value and Market Share by Types (2015-2020)
6.2.1 Global BPO Value by Types (2015-2020)
6.2.2 Global BPO Value Market Share by Types (2015-2020)
6.3 Global BPO Production, Price and Growth Rate of Finance & Accounting (2015-2020)
6.4 Global BPO Production, Price and Growth Rate of Customer Services (2015-2020)
6.5 Global BPO Production, Price and Growth Rate of HR Outsourcing (2015-2020)
6.6 Global BPO Production, Price and Growth Rate of KPO (2015-2020)
6.7 Global BPO Production, Price and Growth Rate of Procurement Outsourcing (2015-2020)

7 BPO Market - By Application
7.1 Global BPO Consumption and Market Share by Applications (2015-2020)
7.1.1 Global BPO Consumption by Applications (2015-2020)
7.1.2 Global BPO Consumption Market Share by Applications (2015-2020)
7.2 Global BPO Consumption and Growth Rate of Manufacturing (2015-2020)
7.3 Global BPO Consumption and Growth Rate of Telecommunications & Technology (2015-2020)
7.4 Global BPO Consumption and Growth Rate of Banking (2015-2020)
7.5 Global BPO Consumption and Growth Rate of Insurance & Finance Services (2015-2020)
7.6 Global BPO Consumption and Growth Rate of Retail (2015-2020)
7.7 Global BPO Consumption and Growth Rate of Others (2015-2020)

8 North America BPO Market
8.1 North America BPO Market Size
8.2 United States BPO Market Size
8.3 Canada BPO Market Size
8.4 Mexico BPO Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe BPO Market Analysis
9.1 Europe BPO Market Size
9.2 Germany BPO Market Size
9.3 United Kingdom BPO Market Size
9.4 France BPO Market Size
9.5 Italy BPO Market Size
9.6 Spain BPO Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific BPO Market Analysis
10.1 Asia-Pacific BPO Market Size
10.2 China BPO Market Size
10.3 Japan BPO Market Size
10.4 South Korea BPO Market Size
10.5 Southeast Asia BPO Market Size
10.6 India BPO Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa BPO Market Analysis
11.1 Middle East and Africa BPO Market Size
11.2 Saudi Arabia BPO Market Size
11.3 UAE BPO Market Size
11.4 South Africa BPO Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America BPO Market Analysis
12.1 South America BPO Market Size
12.2 Brazil BPO Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 Wipro Ltd.
13.1.1 Wipro Ltd. Basic Information
13.1.2 Wipro Ltd. Product Profiles, Application and Specification
13.1.3 Wipro Ltd. BPO Market Performance (2015-2020)
13.2 3i Infotech
13.2.1 3i Infotech Basic Information
13.2.2 3i Infotech Product Profiles, Application and Specification
13.2.3 3i Infotech BPO Market Performance (2015-2020)
13.3 Genpact
13.3.1 Genpact Basic Information
13.3.2 Genpact Product Profiles, Application and Specification
13.3.3 Genpact BPO Market Performance (2015-2020)
13.4 Tata Consultancy Services
13.4.1 Tata Consultancy Services Basic Information
13.4.2 Tata Consultancy Services Product Profiles, Application and Specification
13.4.3 Tata Consultancy Services BPO Market Performance (2015-2020)
13.5 IBM
13.5.1 IBM Basic Information
13.5.2 IBM Product Profiles, Application and Specification
13.5.3 IBM BPO Market Performance (2015-2020)
13.6 Hewlett-Packard Co.
13.6.1 Hewlett-Packard Co. Basic Information
13.6.2 Hewlett-Packard Co. Product Profiles, Application and Specification
13.6.3 Hewlett-Packard Co. BPO Market Performance (2015-2020)
13.7 Aegis Ltd.
13.7.1 Aegis Ltd. Basic Information
13.7.2 Aegis Ltd. Product Profiles, Application and Specification
13.7.3 Aegis Ltd. BPO Market Performance (2015-2020)
13.8 Accenture
13.8.1 Accenture Basic Information
13.8.2 Accenture Product Profiles, Application and Specification
13.8.3 Accenture BPO Market Performance (2015-2020)
13.9 NCO Financial Systems Inc.
13.9.1 NCO Financial Systems Inc. Basic Information
13.9.2 NCO Financial Systems Inc. Product Profiles, Application and Specification
13.9.3 NCO Financial Systems Inc. BPO Market Performance (2015-2020)
13.10 Capgemini
13.10.1 Capgemini Basic Information
13.10.2 Capgemini Product Profiles, Application and Specification
13.10.3 Capgemini BPO Market Performance (2015-2020)
13.11 Aon plc
13.11.1 Aon plc Basic Information
13.11.2 Aon plc Product Profiles, Application and Specification
13.11.3 Aon plc BPO Market Performance (2015-2020)
13.12 EXLService Holdings Inc.
13.12.1 EXLService Holdings Inc. Basic Information
13.12.2 EXLService Holdings Inc. Product Profiles, Application and Specification
13.12.3 EXLService Holdings Inc. BPO Market Performance (2015-2020)
13.13 Convergys Corp.
13.13.1 Convergys Corp. Basic Information
13.13.2 Convergys Corp. Product Profiles, Application and Specification
13.13.3 Convergys Corp. BPO Market Performance (2015-2020)
13.14 Intelenet Global Services
13.14.1 Intelenet Global Services Basic Information
13.14.2 Intelenet Global Services Product Profiles, Application and Specification
13.14.3 Intelenet Global Services BPO Market Performance (2015-2020)
13.15 Xerox Corp.
13.15.1 Xerox Corp. Basic Information
13.15.2 Xerox Corp. Product Profiles, Application and Specification
13.15.3 Xerox Corp. BPO Market Performance (2015-2020)

14 Market Forecast - By Regions
14.1 North America BPO Market Forecast (2020-2025)
14.2 Europe BPO Market Forecast (2020-2025)
14.3 Asia-Pacific BPO Market Forecast (2020-2025)
14.4 Middle East and Africa BPO Market Forecast (2020-2025)
14.5 South America BPO Market Forecast (2020-2025)

15 Market Forecast - By Type and Applications
15.1 Global BPO Market Forecast by Types (2020-2025)
15.1.1 Global BPO Market Forecast Production and Market Share by Types (2020-2025)
15.1.2 Global BPO Market Forecast Value and Market Share by Types (2020-2025)
15.2 Global BPO Market Forecast by Applications (2020-2025)

List of Tables and Figures

Figure BPO Picture
Table BPO Key Market Segments
Figure Study and Forecasting Years
Figure Global BPO Market Size and Growth Rate 2015-2025
Figure Industry PESTEL Analysis
Figure Global COVID-19 Status
Figure Market Size Forecast Comparison of Pre COVID-19 and Post COVID-19
Figure Global BPO Value ($) and Growth Rate (2015-2020)
Table Global BPO Value ($) by Countries (2015-2020)
Table Global BPO Value Market Share by Regions (2015-2020)
Figure Global BPO Value Market Share by Regions in 2019
Figure Global BPO Production and Growth Rate (2015-2020)
Table Global BPO Production by Major Countries (2015-2020)
Table Global BPO Production Market Share by Major Countries (2015-2020)
Figure Global BPO Production Market Share by Regions in 2019
Figure Global BPO Consumption and Growth Rate (2015-2020)
Table Global BPO Consumption by Regions (2015-2020)
Table Global BPO Consumption Market Share by Regions (2015-2020)
Figure Global BPO Consumption Market Share by Regions in 2019
Table Global BPO Export Top 3 Country 2019
Table Global BPO Import Top 3 Country 2019
Table United States BPO Export and Import (2015-2020)
Table Europe BPO Export and Import (2015-2020)
Table China BPO Export and Import (2015-2020)
Table Japan BPO Export and Import (2015-2020)
Table India BPO Export and Import (2015-2020)
Table Global BPO Production by Types (2015-2020)
Table Global BPO Production Market Share by Types (2015-2020)
Figure Global BPO Production Share by Type (2015-2020)
Table Global BPO Value by Types (2015-2020)
Table Global BPO Value Market Share by Types (2015-2020)
Figure Global BPO Value Share by Type (2015-2020)
Figure Global Finance & Accounting Production and Growth Rate (2015-2020)
Figure Global Finance & Accounting Price (2015-2020)
Figure Global Customer Services Production and Growth Rate (2015-2020)
Figure Global Customer Services Price (2015-2020)
Figure Global HR Outsourcing Production and Growth Rate (2015-2020)
Figure Global HR Outsourcing Price (2015-2020)
Figure Global KPO Production and Growth Rate (2015-2020)
Figure Global KPO Price (2015-2020)
Figure Global Procurement Outsourcing Production and Growth Rate (2015-2020)
Figure Global Procurement Outsourcing Price (2015-2020)
Table Global BPO Consumption by Applications (2015-2020)
Table Global BPO Consumption Market Share by Applications (2015-2020)
Figure Global BPO Consumption Share by Application (2015-2020)
Figure Global Manufacturing Consumption and Growth Rate (2015-2020)
Figure Global Telecommunications & Technology Consumption and Growth Rate (2015-2020)
Figure Global Banking Consumption and Growth Rate (2015-2020)
Figure Global Insurance & Finance Services Consumption and Growth Rate (2015-2020)
Figure Global Retail Consumption and Growth Rate (2015-2020)
Figure Global Others Consumption and Growth Rate (2015-2020)
Figure North America BPO Market Consumption and Growth Rate (2015-2020)
Table North America BPO Consumption by Countries (2015-2020)
Table North America BPO Consumption Market Share by Countries (2015-2020)
Figure North America BPO Consumption Market Share by Countries (2015-2020)
Figure United States BPO Market Consumption and Growth Rate (2015-2020)
Figure Canada BPO Market Consumption and Growth Rate (2015-2020)
Figure Mexico BPO Market Consumption and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure Europe BPO Market Consumption and Growth Rate (2015-2020)
Table Europe BPO Consumption by Countries (2015-2020)
Table Europe BPO Consumption Market Share by Countries (2015-2020)
Figure Europe BPO Consumption Market Share by Countries (2015-2020)
Figure Germany BPO Market Consumption and Growth Rate (2015-2020)
Figure United Kingdom BPO Market Consumption and Growth Rate (2015-2020)
Figure France BPO Market Consumption and Growth Rate (2015-2020)
Figure Italy BPO Market Consumption and Growth Rate (2015-2020)
Figure Spain BPO Market Consumption and Growth Rate (2015-2020)
Figure Europe COVID-19 Status
Figure Asia-Pacific BPO Market Consumption and Growth Rate (2015-2020)
Table Asia-Pacific BPO Consumption by Countries (2015-2020)
Table Asia-Pacific BPO Consumption Market Share by Countries (2015-2020)
Figure Asia-Pacific BPO Consumption Market Share by Countries (2015-2020)
Figure China BPO Market Consumption and Growth Rate (2015-2020)
Figure Japan BPO Market Consumption and Growth Rate (2015-2020)
Figure South Korea BPO Market Consumption and Growth Rate (2015-2020)
Figure Southeast Asia BPO Market Consumption and Growth Rate (2015-2020)
Figure India BPO Market Consumption and Growth Rate (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Middle East and Africa BPO Market Consumption and Growth Rate (2015-2020)
Table Middle East and Africa BPO Consumption by Countries (2015-2020)
Table Middle East and Africa BPO Consumption Market Share by Countries (2015-2020)
Figure Middle East and Africa BPO Consumption Market Share by Countries (2015-2020)
Figure Saudi Arabia BPO Market Consumption and Growth Rate (2015-2020)
Figure UAE BPO Market Consumption and Growth Rate (2015-2020)
Figure South Africa BPO Market Consumption and Growth Rate (2015-2020)
Figure South America BPO Market Consumption and Growth Rate (2015-2020)
Table South America BPO Consumption by Countries (2015-2020)
Table South America BPO Consumption Market Share by Countries (2015-2020)
Figure South America BPO Consumption Market Share by Countries (2015-2020)
Figure Brazil BPO Market Consumption and Growth Rate (2015-2020)
Table Wipro Ltd. Company Profile
Table Wipro Ltd. Production, Value, Price, Gross Margin 2015-2020
Figure Wipro Ltd. Production and Growth Rate
Figure Wipro Ltd. Value ($) Market Share 2015-2020
Table 3i Infotech Company Profile
Table 3i Infotech Production, Value, Price, Gross Margin 2015-2020
Figure 3i Infotech Production and Growth Rate
Figure 3i Infotech Value ($) Market Share 2015-2020
Table Genpact Company Profile
Table Genpact Production, Value, Price, Gross Margin 2015-2020
Figure Genpact Production and Growth Rate
Figure Genpact Value ($) Market Share 2015-2020
Table Tata Consultancy Services Company Profile
Table Tata Consultancy Services Production, Value, Price, Gross Margin 2015-2020
Figure Tata Consultancy Services Production and Growth Rate
Figure Tata Consultancy Services Value ($) Market Share 2015-2020
Table IBM Company Profile
Table IBM Production, Value, Price, Gross Margin 2015-2020
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Hewlett-Packard Co. Company Profile
Table Hewlett-Packard Co. Production, Value, Price, Gross Margin 2015-2020
Figure Hewlett-Packard Co. Production and Growth Rate
Figure Hewlett-Packard Co. Value ($) Market Share 2015-2020
Table Aegis Ltd. Company Profile
Table Aegis Ltd. Production, Value, Price, Gross Margin 2015-2020
Figure Aegis Ltd. Production and Growth Rate
Figure Aegis Ltd. Value ($) Market Share 2015-2020
Table Accenture Company Profile
Table Accenture Production, Value, Price, Gross Margin 2015-2020
Figure Accenture Production and Growth Rate
Figure Accenture Value ($) Market Share 2015-2020
Table NCO Financial Systems Inc. Company Profile
Table NCO Financial Systems Inc. Production, Value, Price, Gross Margin 2015-2020
Figure NCO Financial Systems Inc. Production and Growth Rate
Figure NCO Financial Systems Inc. Value ($) Market Share 2015-2020
Table Capgemini Company Profile
Table Capgemini Production, Value, Price, Gross Margin 2015-2020
Figure Capgemini Production and Growth Rate
Figure Capgemini Value ($) Market Share 2015-2020
Table Aon plc Company Profile
Table Aon plc Production, Value, Price, Gross Margin 2015-2020
Figure Aon plc Production and Growth Rate
Figure Aon plc Value ($) Market Share 2015-2020
Table EXLService Holdings Inc. Company Profile
Table EXLService Holdings Inc. Production, Value, Price, Gross Margin 2015-2020
Figure EXLService Holdings Inc. Production and Growth Rate
Figure EXLService Holdings Inc. Value ($) Market Share 2015-2020
Table Convergys Corp. Company Profile
Table Convergys Corp. Production, Value, Price, Gross Margin 2015-2020
Figure Convergys Corp. Production and Growth Rate
Figure Convergys Corp. Value ($) Market Share 2015-2020
Table Intelenet Global Services Company Profile
Table Intelenet Global Services Production, Value, Price, Gross Margin 2015-2020
Figure Intelenet Global Services Production and Growth Rate
Figure Intelenet Global Services Value ($) Market Share 2015-2020
Table Xerox Corp. Company Profile
Table Xerox Corp. Production, Value, Price, Gross Margin 2015-2020
Figure Xerox Corp. Production and Growth Rate
Figure Xerox Corp. Value ($) Market Share 2015-2020
Figure North America Market Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Consumption and Growth Rate Forecast (2020-2025)
Figure Asia-Pacific Market Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Consumption and Growth Rate Forecast (2020-2025)
Table Global BPO Market Forecast Production by Types (2020-2025)
Table Global BPO Market Forecast Production Share by Types (2020-2025)
Table Global BPO Market Forecast Value ($) by Types (2020-2025)
Table Global BPO Market Forecast Value Share by Types (2020-2025)
Table Global BPO Market Forecast Consumption by Applications (2020-2025)
Table Global BPO Market Forecast Consumption Share by Applications (2020-2025)
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