The Customer care systems: worldwide forecast 2016–2020

Publisher Name :
Date: 20-Sep-2016
No. of pages: 48
Inquire Before Buying

"Communications service providers' desire to provide an omni-channel experience and deploy cloud-native systems will drive investment in the customer care systems market."

landing page banner The worldwide customer care systems market is forecast to grow from USD11.7 billion in 2015 to USD15.5 billion in 2020 at a CAGR of 5.8%. The market will be driven by communications service providers' (CSPs') focus on adopting an omni-channel architecture and deploying cloud-native systems in the short term, and automated attendants and user-level engagement in the long term.

This Forecast Report Provides:


  • a detailed, 5-year worldwide forecast for spending in the customer care systems market, split into:


    • four application segments: customer relationship management (CRM), customer interaction, subscriber management and device management

    • two delivery types: product-related and professional services
      four telecoms services: consumer mobile, consumer fixed, business mobile, and business fixed

    • eight geographical regions: Central and Eastern Europe (CEE); developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP); Latin America (LATAM); the Middle East and North Africa (MENA); North America (NA); Sub-Saharan Africa (SSA) and Western Europe (WE).



  • an examination of key market drivers and inhibitors, and how they will change during the forecast period

  • analysis of the business environment and regional dynamics that will influence the customer care systems market

  • a detailed market definition

  • recommendations for CSPs and vendors.

The Customer care systems: worldwide forecast 2016–2020

Table of Contents

Executive Summary
Recommendations
Forecast
Market Drivers And Inhibitors
Business Environment
Market Definition
About The authors And Analysys Mason

List of Figures

Figure 1: Customer care overall revenue, worldwide, 2015–2020
Figure 2: Customer care overall revenue, 2015–2020, by delivery type
Figure 3: Customer care overall revenue 2015 and CAGR 2016–2020, by sub-segment

  • Renewable Energy Sources Needs To Boost Global Microgrids Market
    The global market for microgrid was worth US$13.3 billion in 2015, and is anticipated to touch an estimate of US$35.2 billion by 2020. Dealers in the market for microgrids are incessantly improving the network hosting capability for renewable energy resources to excerpt an extreme amount from it, in addition to commercialization of classically costly renewable […]
  • Manufacturing Trends In The Coming Days
    The manufacturing industry may be encountering some breezes, but it is irrefutably in the middle of a technological revival that is altering the appearance, structures, and practices of the modern factory. Notwithstanding the jeopardies and in spite of recent history industrial manufacturing enterprises cannot afford to disregard these developments. Few of the trends to look […]
  • Top 10 Emerging Technologies
    The World Economic Forum (WEF) and Scientific American lately unveiled the major technological innovation list of the top ten emerging technologies. This list emphasizes on the technological developments which have the supremacy to transform industries, protect the planet, and improve lives. It also presents an opening to discuss any societal, human, economic or environmental jeopardies […]
  • Global Biosimilars Market To Be Led By Novartis by 2020
    Biologics, which are typically inoculated or injected, are formed in living entities, making them more challenging and costly to manufacture than the usual pills contrived from chemicals. Observing that mock-ups are mostly identical to the prototypes has also modelled specific scientific and regulatory tasks. But the US FDA and European supervisors lately have acknowledged new […]
  • Global Thyroid Gland Disorder Treatment Market To Grow Steadily
    The global thyroid gland disorder treatment market was worth US$1.8 billion in 2014 and is projected to reach a market value of US$2.4 billion in 2023 intensifying at a CAGR of 3.1% from 2015 to 2023.  The thyroid gland produces thyroid hormones that control some of the most essential functions in the human body such as stimulating […]
  • The Customer care: worldwide market shares 2016
    Published: 19-Jun-2017        Price: US 7999 Onwards        Pages: 76
    "Deployment of cloud-native systems has increased faster than expected, while artificial-intelligence-driven customer support systems have attracted operators' attention." This report assesses which vendors are leading in the customer care systems market for the telecoms industry, and provides profiles of the leaders and their challengers. Growth in the product segment was driven by communications service providers’ aim of enabling digital experience for their customers, while t......
  • United States Contact Center Market by Manufacturers, States, Type and Application, Forecast to 2022
    Published: 14-Jun-2017        Price: US 4480 Onwards        Pages: 123
    A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an en......
  • Global and Chinese Customer Relationship Management Industry, 2017 Market Research Report
    Published: 03-Jun-2017        Price: US 3000 Onwards        Pages: 150
    The 'Global and Chinese Customer Relationship Management Industry, 2012-2022 Market Research Report' is a professional and in-depth study on the current state of the global Customer Relationship Management industry with a focus on the Chinese market. The report provides key statistics on the market status of the Customer Relationship Management manufacturers and is a valuable source of guidance and direction for companies and individuals interested in the industry.Firstly, the report provides a ......
  • The Connected Consumer Survey 2016: mobile churn and customer satisfaction in developed Asia–Pacific
    Published: 01-Jun-2017        Price: US 4999 Onwards        Pages: 32
    "The level of intention to churn in developed Asia–Pacific is lower than in most other regions, but operators received almost exclusively negative Net Promoter Scores from survey respondents." This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in developed Asia–Pacific (DVAP). In particular, it focuses on respondents’ satisfaction with their mobile serv......
  • The Enterprise survey 2017: mobile satisfaction and churn for small and medium-sized enterprises
    Published: 19-May-2017        Price: US 1499 Onwards        Pages: 10
    "Operators must work to improve small and medium-sized enterprises’ satisfaction with mobile services, which is generally low and is a significant driver of churn." Customer satisfaction is more important than ever in saturated mobile markets, as operators try to reduce churn. However, customer satisfaction among small and medium-sized enterprises (SMEs) in most countries is low and is contributing to churn, based on our survey of over 1000 SMEs. ......
  • The Enterprise survey 2017: mobile satisfaction and churn for large enterprises
    Published: 17-May-2017        Price: US 1499 Onwards        Pages: 10
    "Operators must work on improving the quality of mobile services they provide to large enterprises – low customer satisfaction is a significant driver of churn." Customer satisfaction is more important than ever in saturated mobile markets, as operators try to reduce churn. Operators must focus on the factors that are important to large enterprises. They are far less focused on price than small and medium-sized enterprises and place strong emphasis on customer s......
  • North America Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022
    Published: 05-May-2017        Price: US 4480 Onwards        Pages: 123
    A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an en......
  • The Connected Consumer Survey 2016: mobile churn and customer satisfaction in emerging Asia–Pacific
    Published: 10-Apr-2017        Price: US 4999 Onwards        Pages: 35
    "High levels of competition in emerging Asia–Pacific seem to have become normalised, and customers simply expect their next plan to offer better value." This report focuses on aspects of Analysys Mason's Connected Consumer Survey that relate to the behaviour, preferences and plans of smartphone users in the emerging Asia–Pacific (EMAP) region. In particular, it focuses on respondents' satisfaction with their mobile services. This report ans......
  • CRM Applications Companies in China
    Published: 05-Apr-2017        Price: US 1800 Onwards        Pages: 97
    This study focuses on China's CRM Applications industry assessments and company profiles. In the two past decades, the industry has been growing at a fast pace. The dramatic expansions of the manufacturing capabilities and rising consumer consumptions in China have transformed China's society and economy. China is one of the world's major producers for industrial and consumer products. Far outpacing other economies in the world, China is the world's fastest growing market for the consumptions ......
  • SERVICES
    Value for Money
    We believe in "optimum utilization of available budget and resources". While servicing our clients' (your) market research requirements, we keep the same approach in focus to help you get the best value for your $$s.
    Ever Growing Inventory
    Ranging from the smallest feasible / required data (datasheets, data facts, SWOT analysis, company profiles, etc) to full research reports that help you make decisions, our inventory is updated almost on a daily basis with the latest industry reports from domain experts that track more than 5000 niche sectors.
    One Stop Solution
    Need a custom research report on medical devices market? Require all available business intelligence on 3D printing industry? Exploring F&B sector of a particular country/region? RnRMarketResearch.com is your one-stop-solution to all market intelligence needs. We not only offer custom research and consulting services, we also "bundle" reports to meet your needs and help you fetch the data analysis you require for your business.
    Dedicated Client Engagement
    Not limited to only "finding" relevant reports for you, our client engagement team dedicates its efforts to understand your "business need" and accordingly maps available research data to help you move forward. Call "your" client engagement executive any time of your day and get your questions answered in order to make the correct business decision.
    Saving Time and Efforts
    Simply share your research requirement details with us and let us do all the hard work to find required intelligence for you. When you add up our "one stop solution" and "dedicated client engagement" services mentioned above, you obviously know the time and effort saving you do by working with us.
    Payment Flexibility
    Working with Fortune 500 organizations, we understand the importance of being flexible for payments. Share your payment terms with us and we will surely match up to them to ensure you get access to required business intelligence data without having to wait for the payment to be done.
    Post-Purchase Research Support
    Have questions after reading a report / datasheet bought through us? Not sure about the methodology used for data available in the research? Talk to us / Share your questions with us and if required, we will connect you with the analyst(s)/author(s) of the report(s) and ensure you get satisfactory answers for the same. Need more data / analysis / report(s) on the topic of your research/project? The RnRMarketResearch.com team is here for you 24X7 to support you with your post-purchase requirements. Subscription Offers & Packages (Get in touch with us for more details - sales@rnrmarketresearch.com / +1 888 391 5441 )
    • Ad Hoc
    • Pay - as - you - go / Bucket Subscriptions
    • Fixed Cost for #of reports
    • Customize / Personalize as per your needs