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Professional Services Automation Market by Solution (Project Management, Resource Management, and Opportunity and Lead Management), Service, Deployment Type (On-Premises and Cloud), Organization Size, Vertical, and Region - Global Forecast to 2022

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Date: 12-Oct-2017
No. of pages: 135
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Increasing need for enhanced mobility among service consultants, growing trends of automation, and need for scalable and flexible PSA solutions are driving the Professional Services Automation (PSA) market.

The PSA market size is expected to grow from USD 716.5million in 2017 to USD 1,244.8million by 2022, at an estimated Compound Annual Growth Rate (CAGR) of 11.7% during the forecast period. This market is driven by growing need for scalable and flexible PSA solutions, and opportunities created with growth in analytics and big data technologies. On the other hand, system conflicts and lack of awareness about PSA solutions is one of the restraints for the PSA market growth.

Project management solution is expected to hold the major market size during the forecast period.

The project management solution enables clients to engage with project throughout its lifecycle. It manages every aspect of project from start to completion of a project including budgets, costing, approvals, scheduling, deliverables management, issue tracking, and revenue management. It facilitates organizations with a capability to monitor real-time status of a project. It also enables organizations to track which customer engagement is successful or at risk.

Information technology vertical is expected to hold the major market size during the forecast period.

IT enterprises are engaged in various activities such as software development, testing, on-site management, and client support. The IT vertical includes software vendors, system integrators, and IT service providers. IT service providers offer various IT services, such as data processing, hosting, IT consulting, and related services.  The IT vertical is the largest revenue contributor to the global PSA market, owing to the evolution of various platforms and mobile devices across all regions that trigger huge volumes of data generated by both internal and external sources.

North America is expected to hold the largest market size during the forecast period.

North America is the largest revenue contributor to the PSA market, as the region is an early adopter of cloud technology and has advanced IT infrastructure facilities as well. North America, especially the US and Canada, are expected to implement PSA solutions to simplify and automate business processes. Organizations in North America are dealing with a major concern of an aging workforce, which has been addressed through an effective implementation of PSA. Major growth drivers include increased cloud deployments and growing adoption of online service delivery.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.

The break-up of profiles of primary participants is given below as:


  • By company type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%

  • By designation: C-level – 35%, Director level – 25%, and Others – 40%

  • By region: North America – 48%, Europe – 22%, APAC – 22%, Latin America –4%, and MEA–4%


The PSA ecosystem comprises major vendors, such as Autotask Corporation (US), Changepoint Corporation (US), Financial Force (US), Microsoft (US), Atlassian (Australia), Connect Wise (US), Kimble Applications (UK), Mavenlink, Inc. (US), Oracle (US), SAP (Germany), Upland Software (US), Projector PSA (US), Project Open Business Solutions S.L (Spain), and Kaseya Limited (US).

Research Coverage

The report includes in-depth competitive analysis of these key players in the PSA market, with their company profiles, recent developments, and key market strategies. The research report segments the PSA market by component (solutions and services), deployment type, organization size, vertical, and region.

Reasons to Buy the Report

The report on the global PSA market will help leaders/new entrants in the market in the following ways:


  • The report segments the PSA market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across various industries and regions.

  • The report helps the stakeholders understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.

  • This report will help stakeholders in better understanding the competitors and gaining more insights to better position their businesses. There is a separate section on competitive landscape, including competitor ecosystem, and mergers and acquisitions. Besides, there are company profiles of 13 major vendors in this market. In this section, market internals have been provided that can put them ahead of the competitors.

Professional Services Automation Market by Solution (Project Management, Resource Management, and Opportunity and Lead Management), Service, Deployment Type (On-Premises and Cloud), Organization Size, Vertical, and Region - Global Forecast to 2022

Table of Contents

1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered for the Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data
2.1.2.1 Breakdown of Primaries
2.1.2.2 Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities in the Professional Services Automation Market
4.2 Market, By Region (2017)
4.3 Professional Services Automation Deployment Types Market, By Region (2017)
4.4 Professional Services Automation Organization Size Market, By Region (2017)
4.5 Market By Vertical and Region (2016)

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Rise in the Need for Enhanced Mobility Among Service Consultants
5.2.1.2 Growing Trend of Automation and Reduction in the Overall Cost
5.2.1.3 Growing Need for Scalable and Flexible Professional Services Automation Solutions
5.2.2 Restraints
5.2.2.1 Security Concerns Related to Cloud-Based Professional Services Automation Solutions
5.2.3 Opportunities
5.2.3.1 Advancement in the Saas Technology
5.2.3.2 Growth in Analytics and Big Data Technologies
5.2.4 Challenges
5.2.4.1 System Conflicts
5.2.4.2 Lack of Awareness About Professional Services Automation Solutions
5.3 Innovation Spotlight

6 Professional Services Automation Market Analysis, By Component
6.1 Introduction
6.2 Solutions
6.2.1 Project Management
6.2.2 Project Accounting
6.2.3 Time and Expense Management
6.2.4 Project Analytics
6.2.5 Billing and Invoice Management
6.2.6 Resource Management
6.2.7 Contract Management
6.2.8 Opportunity and Lead Management
6.2.9 Others
6.3 Services
6.3.1 System Integration Services
6.3.2 Consulting
6.3.3 Training and Support

7 Professional Services Automation Market Analysis, By Deployment Type
7.1 Introduction
7.2 Cloud
7.3 On-Premises

8 Professional Services Automation Market Analysis, By Organization Size
8.1 Introduction
8.2 Large Enterprises
8.3 Small and Medium-Sized Enterprises

9 Professional Services Automation Market Analysis, By Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Architecture, Engineering, and Construction
9.4 Information Technology
9.5 Telecom
9.6 Legal Services
9.7 Healthcare and Life Sciences
9.8 Audit and Accountancy
9.9 Government
9.10 Media and Entertainment
9.11 Scientific Research and Development Services
9.12 Others

10 Geographic Analysis
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 Middle East and Africa
10.6 Latin America

11 Company Profiles
(Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
11.1 Autotask Corporation
11.2 Changepoint Corporation
11.3 Financialforce
11.4 Microsoft
11.5 Atlassian
11.6 Connectwise
11.7 Kimble Applications
11.8 Mavenlink, Inc.
11.9 Oracle
11.10 SAP
11.11 Upland Software
11.12 Projector PSA
11.13 Workday
*Details on Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments Might Not Be Captured in Case of Unlisted Companies.
11.14 Key Innovators
11.14.1 Project Open Business Solutions S.L
11.14.2 Kaseya
11.14.3 Promys PSA
11.14.4 Atera Networks Ltd.

12 Appendix
12.1 Key Industry Insights
12.2 Discussion Guide
12.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
12.4 Introducing RT: Real Time Market Intelligence
12.5 Available Customizations
12.6 Related Reports
12.7 Author Details

List of Tables

Table 1 US Dollar Exchange Rate
Table 2 Professional Services Automation Market Size, By Component, 2015–2022 (USD Million)
Table 3 Solutions: Market Size, By Type, 2015–2022 (USD Million)
Table 4 Solutions: Market Size, By Region, 2015–2022 (USD Million)
Table 5 Project Management Market Size, By Region, 2015–2022 (USD Million)
Table 6 Project Accounting Market Size, By Region, 2015–2022 (USD Million)
Table 7 Time and Expense Management Market Size, By Region, 2015–2022 (USD Million)
Table 8 Project Analytics Market Size, By Region, 2015–2022 (USD Million)
Table 9 Billing and Invoice Management Market Size, By Region, 2015–2022 (USD Million)
Table 10 Resource Management Market Size, By Region, 2015–2022 (USD Million)
Table 11 Contract Management Market Size, By Region, 2015–2022 (USD Million)
Table 12 Opportunity and Lead Management Market Size, By Region, 2015–2022 (USD Million)
Table 13 Other Solutions Market Size, By Region, 2015–2022 (USD Million)
Table 14 Services: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Services: Market Size, By Type, 2015–2022 (USD Million)
Table 16 System Integration Services Market Size, By Region, 2015–2022 (USD Million)
Table 17 Consulting Market Size, By Region, 2015–2022 (USD Million)
Table 18 Training and Support Market Size, By Region, 2015–2022 (USD Million)
Table 19 Professional Services Automation Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 20 Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 21 On-Premises: Market Size, By Region, 2015–2022 (USD Million)
Table 22 Market Size By Organization Size, 2015–2022 (USD Million)
Table 23 Large Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 24 Small and Medium-Sized Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 25 Professional Services Automation Market Size, By Vertical, 2015–2022 (USD Million)
Table 26 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 27 Architecture, Engineering, and Construction: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Information Technology: Market Size, By Region, 2015–2022 (USD Million)
Table 29 Telecom: Market Size, By Region, 2015–2022 (USD Million)
Table 30 Legal Services: Market Size, By Region, 2015–2022 (USD Million)
Table 31 Healthcare and Life Sciences: Market Size, By Region, 2015–2022 (USD Million)
Table 32 Audit and Accountancy: Market Size, By Region, 2015–2022 (USD Million)
Table 33 Government: Market Size, By Region, 2015–2022 (USD Million)
Table 34 Media and Entertainment: Professional Services Automation Market Size, By Region, 2015–2022 (USD Million)
Table 35 Scientific Research and Development Services: Market Size, By Region, 2015–2022 (USD Million)
Table 36 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 37 Professional Services Automation Market Size, By Region, 2015–2022 (USD Million)
Table 38 North America: Market Size, By Component, 2015–2022 (USD Million)
Table 39 North America: Market Size, By Solution, 2015–2022 (USD Million)
Table 40 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 41 North America: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 42 North America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 43 North America: Market Size, By Vertical, 2015–2022 (USD Million)
Table 44 Europe: Market Size, By Component, 2015–2022 (USD Million)
Table 45 Europe: Market Size, By Solution, 2015–2022 (USD Million)
Table 46 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 47 Europe: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 48 Europe: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 49 Europe: Market Size, By Vertical, 2015–2022 (USD Million)
Table 50 Asia Pacific: Market Size, By Component, 2015–2022 (USD Million)
Table 51 Asia Pacific: Market Size, By Solution, 2015–2022 (USD Million)
Table 52 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 53 Asia Pacific: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 54 Asia Pacific: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 55 Asia Pacific: Market Size, By Vertical, 2015–2022 (USD Million)
Table 56 Middle East and Africa: Professional Services Automation Market Size, By Component, 2015–2022 (USD Million)
Table 57 Middle East and Africa: Market Size, By Solution, 2015–2022 (USD Million)
Table 58 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 59 Middle East and Africa: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 60 Middle East and Africa: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 61 Middle East and Africa: Market Size, By Vertical, 2015–2022 (USD Million)
Table 62 Latin America: Market Size, By Component, 2015–2022 (USD Million)
Table 63 Latin America: Market Size, By Solution, 2015–2022 (USD Million)
Table 64 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 65 Latin America: Market Size, By Deployment Type, 2015–2022 (USD Million)
Table 66 Latin America: Professional Services Automation Market Size, By Organization Size, 2015–2022 (USD Million)
Table 67 Latin America: Market Size, By Vertical, 2015–2022 (USD Million)

List of Figures

Figure 1 Professional Services Automation Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Market Size Estimation Methodology: Bottom-Up Approach
Figure 7 Professional Services Automation Market: Assumptions
Figure 8 Top 3 Segments With the Largest Market Shares in 2017
Figure 9 Professional Services Automation Market: Regional Snapshot
Figure 10 Automation of Business Operations and Increased Overall Productivity of Organizations are Expected to Drive the Growth of the Market
Figure 11 North America to Dominate the Market Across All Components
Figure 12 North America to Dominate the Market Across All Deployment Types
Figure 13 North America is Expected to Dominate the Market Across All Organization Sizes
Figure 14 North America Accounted for the Largest Share in 2016
Figure 15 Professional Services Automation Market: Drivers, Restraints, Opportunities, and Challenges
Figure 16 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 17 Project Analytics is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 18 System Integration Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 19 Cloud Deployment Type is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Audit and Accountancy Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 Asia Pacific is Expected to Witness Significant Growth During the Forecast Period
Figure 23 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Microsoft: Company Snapshot
Figure 27 Atlassian: Company Snapshot
Figure 28 Oracle: Company Snapshot
Figure 29 SAP: Company Snapshot
Figure 30 Upland Software: Company Snapshot
Figure 31 Workday: Company Snapshot

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